MAZDA MODEL 6 2020 Owner's Manual (in English)

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
8-13
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17

Importer/Distributor
▼U.S.A.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
▼CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
▼
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
▼MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
▼ SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
▼AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
8-14
Mazda6_8HX3-EA-19I_Edition1_old
2019-6-18 9:25:17

Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause injury
or death, you should immediately inform the National Highway Tr affic Safety
Administration (NHTSA) in additi on to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).

If NHTSA receives sim ilar complaints, it may open an investigat ion, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become invo lved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distrib utor).

To contact NHTSA, you may call th e Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY:1-800-424-9153); go to http://www.safercar.gov; or write t o: Administrator, NHTSA,
1200 New Jersey Avenue, SE., Washington, DC, 20590. You can als o obtain other
information about motor vehicle safety from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-14) in this manual.
Customer Information and Reporting Safety Defects
Reporting Safety Defects
8-15
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17

Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect t o Transport Canada, Defect
Investigations and Recalls, may t elephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
8-16
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17

Warranties for Your Mazda
New Vehicle Limited Warranty
Powertrain Limited Warranty
Safety Restraint System Limited Warranty
Anti-perforation Limited Warranty
Federal Emission Control Warranty /California Emission Control Warranty
Emission Defect Warranty
Emission Performance Warranty
Emission Control Warranty
Replacement Parts and Accessories Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.
Customer Information and Reporting Safety Defects
Wa r r an t y
8-17
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17

Outside the United States/Canada
Government regulations in the United States/Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it difficult or even impossible for yo ur vehicle to receive
satisfactory servicing in other countries. We strongly recommen d that you NOT take your
Mazda outside the Un ited States/Canada.

United States
However, in the event that you are moving to Canada permanently , Mazda vehicles built for
use in the United States could be eligible for exportation to C anada with specific vehicle
modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you are moving to the United States permanently, Mazda
vehicles built for use in Canada could be eligible for exportation to the United States with
specific vehicle modifications to comply with the United States Federal Motor Vehicle
Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers
on vacation.
You may have the following probl ems if you do take your vehicle outside of the United
States/Canada:
Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
Proper repair facilities, tools, testing equipment, and replace ment parts may not be
available.
Please refer to your Manufacturer 's Warranty Booklet for more information.
Customer Information and Reporting Safety Defects
War r a n ty
8-18
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17

Registering Your Vehicle in A Foreign Country (ExceptUnited States and Canada)
Registering your vehicle in a foreign country may be problemati c depending on whether it
meets the specific emission and safety standards of the country in which the vehicle will be
driven. Consequently, your vehicle may require modifications at personal expense in order
to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be difficult or impossible i n another country.

The fuel specified for your vehicle may be unavailable.

Parts, servicing techniques, and tools necessary to maintain an d repair your vehicle may be
unavailable.

There might not be an Authorized Mazda Dealer in the country yo u plan to take your
vehicle.

The Mazda warranty is valid o nly in certain countries.
Customer Information and Reporting Safety Defects
Wa r r an t y
8-19
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17

Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, th ey could affect your vehicle's
performance or safety systems; the Mazda warranty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WA R N I N G
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Improperly designed parts or accessories coul d seriously affect your vehicle's performance or
safety systems. This could cause you to have an accident or increase your chances of injuries
in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add- on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
War r a n ty
8-20
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17

Cell Phones Warning
WA R N I N G
Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver whil e the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-u p the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-f ree system to at least leave the hands free to
drive the vehicle. Never use a cell phone or oth er electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
8-21
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17

Event Data Recorder (U.S.A. and Canada)
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is
to record, in certain c rash or near crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safety
systems for a short pe riod of time, typically 30 seconds or les s. The EDR in this vehicle is
designed to record such data as:
How various systems in your vehicle were operating;
Whether or not the driver and passenger safety belts were buckl ed/fastened;
How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better understanding of the circu mstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your veh icle only if a non-trivial crash or near crash -like situation
occurs; no data are recorded by the EDR under normal driving co nditions and no personal
data (e.g., name, gender, age, and crash location) are recorded . However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or
the EDR is needed. In a ddition to the vehicle manufacturer, oth er parties, such as law
enforcement, that have the special equipment, can read the info rmation if they have access
to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:
A written agreement from the vehicle owner or the lessee is obtained
Officially requested by the police or other law enforcement authorities
Used as a defense for Mazda in a lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda vehicle performance, includi ng safety.
Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
8-22
Mazda6_8HX3-EA-19I_Edition1_old 2019-6-18 9:25:17