phone MAZDA MODEL B-SERIES 2004 Owners Manual (in English)

CUSTOMER ASSISTANCE (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting
your dealership management, you can reach Mazda North American
Operations by one of the following ways.
Log on at: www.mazdausa.com
Answers to many questions, including how to locate or contact a
local Mazda Dealership in the U.S., can be found here.
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Whatever way you contact us, please help us to serve you more
efficiently and effectively by providing the following information:1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’ s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’ s name and location
6. Your question(s)
2004 Mazda B Series (mbs)
Owners Guide (post-2002-fmt)
Canadian French (fr-can)
Customer Assistance
Customer Assistance
162

If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with a member of dealership management. If the
Service Manager has already reviewed your concerns, contact the owner
of the dealership or its General Manager
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service
Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada TEL: 1 (800) 263–4680.
Provide the Department with the following information: 1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle
Identification Labels” page of section 10 of this manual for the
location of the VIN.
4. Purchase date.
5. Present odometer reading.
6. Your dealer’ s name and location
7. The nature of your problem and/or cause of dissatisfaction.
The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.
2004 Mazda B Series (mbs)
Owners Guide (post-2002-fmt)
Canadian French (fr-can)
Customer Assistance
163

Please recognize that the resolution of service problems in most cases
requires the use of your Mazda dealer’s service facilities. personnel and
equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
MEDIATION/ARBITRATION PROGRAM
Occasionally a customer concern cannot be resolved through Mazda ’s
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
dealers. Mazda’ s participation in CAMVAP makes a valuable contribution
to our achieving that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final as the award is binding on both
you and Mazda Canada Inc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached
between an owner, Mazda, and/or one of it’ s dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their dealer, the Provincial Administrator of the
Canadian Motor Vehicle Arbitration Plan Office at the following address
or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, Suite 300
North York, Ontario
M2J 4Y8
1 (800) 207–0685
2004 Mazda B Series (mbs)
Owners Guide (post-2002-fmt)
Canadian French (fr-can)
Customer Assistance
164

CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information: 1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’ s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’ s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936–2722
Tel: (787) 788–9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
2004 Mazda B Series (mbs)
Owners Guide (post-2002-fmt)
Canadian French (fr-can)
Customer Assistance
166

AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: (684) 699–1854
ADD-ON NON-GENUINE PARTS AND ACCESSORIES
Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle’s performance or
safety system; the manufacturer ’s warranty doesn’ t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.
WARNING: Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories could be
dangerous. Improperly designed parts or accessories could
seriously affect your vehicle ’s performance or safety system.
This could cause you to have an accident or increase your
chances of injuries in an accident. Always consult an Authorized
Mazda Dealer before you install non-genuine parts or
accessories.
WARNING: Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or
choosing an improper installer could be dangerous. Essential
systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS inactivation, or a fire in the vehicle. Be
very careful in choosing and installing add-on electrical
equipment, such as mobile telephones, two-way radios, stereo
systems, and car alarm systems.
Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.
WARRANTIES FOR YOUR MAZDA
• New Vehicle Limited Warranty
• Safety Restraint System Limited Warranty
• Anti-perforation Limited Warranty
• Federal Emission Control Warranty
–Emission Defect Warranty
– Emission Performance Warranty
2004 Mazda B Series (mbs)
Owners Guide (post-2002-fmt)
Canadian French (fr-can)
Customer Assistance
168

CELL PHONES
Use of cell phones and other devices by driver:WARNING: Use of any electrical devices such as cell phones,
computers, portable radios, vehicle navigation or other devices
by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver ’s
hands. Use of these devices will cause the driver to be
distracted and could lead to a serious accident. If a passenger is
unable to use the device, pull off the right-of-way to a safe area
before use. If use of a cell phone is necessary despite this
warning, use a hands-free system to at least allow the hands
free to drive the vehicle. Never use a cell phone or other
electrical device while the vehicle is moving and, instead,
concentrate on the full-time job of driving.
In addition, the gasoline distributors are warning against using
cell phones during refueling procedures, due to their increased
concern about static electricity fires in the self-service pump
environment.
2004 Mazda B Series (mbs)
Owners Guide (post-2002-fmt)
Canadian French (fr-can)
Accessories
Accessories
247

A
ABS (see Brakes) .....................110
Air bag supplemental restraint
system ..........................................78and child safety seats ..............80
description ................................78
disposal ......................................84
driver air bag ............................82
indicator light ...........................83
operation ...................................82
passenger air bag .....................82
passenger deactivation
switch ........................................84
Ambulance packages ....................7
Antifreeze
(see Engine coolant) ................202
Anti-lock brake system
(see Brakes) ......................110–111
Audio system 6-CD in dash .............................22
Single CD ..................................19
Audio system
(see Radio) ................18–19, 22, 26
Automatic dimming rear view
mirror ...........................................46
Automatic transmission ............114 driving an automatic
overdrive .................................115
fluid, refill capacities ..............240
fluid, specification ..................244
Auxiliary power point .................45
Axle lubricant
specifications ..................243–244
refill capacities ........................240
traction lok ..............................113
B
Battery .......................................200 acid, treating emergencies .....200
jumping a disabled battery ....156
maintenance-free ....................200
servicing ..................................200
Bed extender ..............................53
BeltMinder ...................................73
Brakes ........................................110 anti-lock ...........................110–111
anti-lock brake system (ABS)
warning light ...........................111
fluid, checking and adding ....221
fluid, refill capacities ..............240
fluid, specifications .........243–244
lubricant
specifications ..................243–244
parking ....................................112
shift interlock ..........................114
Break-in period .............................5
Bulbs ............................................36
C
Calculating load ........................127
Capacities for refilling fluids ....240
Cassette tape player .......19, 22, 26
Cell phone warning ...................247
Certification Label ....................246
Changing a tire ...................49, 149
Child safety restraints ................90 child safety belts ......................90
Child safety seats ........................93 attaching with tether straps ....98
in front seat ..............................95
in rear seat ................................95
LATCH .....................................102
tether anchorage hardware .....98
Chimes (warning) .......................16
2004 Mazda B Series (mbs)
Owners Guide (post-2002-fmt)
Canadian French (fr-can)
Index
Index
248