service MAZDA MODEL B4000 2003 Owner's Manual

equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
MEDIATION/ARBITRATION PROGRAM
Occasionally a customer concern cannot be resolved through Mazda’s
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
dealers. Mazda’s participation in CAMVAP makes a valuable contribution
to our achieving that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final as the award is binding on both
you and Mazda Canada Inc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached
between an owner, Mazda, and/or one of it’s dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their dealer, the Provincial Administrator of the
Canadian Motor Vehicle Arbitration Plan Office at the following address
or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, Suite 300
North York, Ontario
M2J 4Y8
1 (800) 207–0685
Customer Assistance
167

CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936–2722
Tel: (787) 788–9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
Customer Assistance
169

(Note)
If you live in the U.S.A., all correspondence to:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, California 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Customer Assistance Center
or toll free at 1 (800) 222–5500
If you live outside of the U.S.A., please contact the nearest Mazda
Distributor. (See theMazda Importers/Distributors section of this
manual).
SERVICE PUBLICATIONS
Factory-authorized Mazda service publication are available for owners
who wish to do some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.
If they don’t have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999 95 022B 03 2003 WORKSHOP MANUAL
9999 95 020G 03 2003 WIRING DIAGRAM 9999 95 023C 03 2003 OWNER’S MANUAL
WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive
train, body and chassis.
WIRING DIAGRAM:
Provides electrical schematics as well as component location for the
entire electrical system.
OWNER’S MANUAL:
This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician’s manual.
Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.
Customer Assistance
173

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or
safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, CA 92618–2922
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect that could cause a crash, or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mazda Corporation.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Mazda Corporation.
Customer Assistance
174

INTRODUCTION
Be extremely careful to prevent injury to yourself and others and
damage to your vehicle when using this manual for inspection and
maintenance.
If you’re unsure about any procedure it describes, we strongly urge you
to have a reliable and qualified service shop perform the work, preferably
an Authorized Mazda Dealer.
Factory-trained Mazda technicians and genuine Mazda parts are best for
your vehicle. Without this expertise and the parts that have been
designed and made especially for your Mazda, inadequate, incomplete,
and insufficient servicing may result in problems. This could lead to
vehicle damage or an accident and injuries.
For expert advice and quality service, consult an Authorized Mazda
Dealer.
The owner should retain evidence that proper maintenance has been
performed as prescribed.
Claims against the warranty resulting from lack of maintenance, as
opposed to defective materials or authorized Mazda workmanship, will
not be honored.
Any auto repair shop using parts equivalent to your Mazda’s original
equipment may perform maintenance.But we recommend that it
always be done by an Authorized Mazda Dealer using genuine
Mazda parts.
SCHEDULED MAINTENANCE
Schedule I — Normal Driving Conditions/Emission Control
Systems
Follow Schedule I if the vehicle is operated mainly where none of the
following conditions apply. If any do apply follow Schedule II.
• Repeated short-distance driving.
• Driving in dusty conditions.
• Towing a trailer.
• Operating in hot weather in stop-and-go “rush hour” traffic.
• Extended periods of idling or low-speed operation.
• High-speed operation with a fully loaded vehicle.
• Off-road operation.
NOTE: After the described period, continue to follow the described
maintenance at the recommended intervals.
Maintenance and Specifications
182

CHART SYMBOLS
I: Inspect, and if necessary correct, clean or replace
A: Adjust
R: Replace
L: Lubricate
Normal driving service intervals – perform at the months or distances
shown, whichever occurs first.
Maintenance ItemMaintenance Interval (Number of months or Miles (km),
whichever comes first)
Months 4 8 12 16 20 24 28 32 36 40 44 48
x 1000 miles 5 10 15 20 25 30 35 40 45 50 55 60 (x 1000 km) (8) (16) (24) (32) (40) (48) (56) (64) (72) (80) (88) (96)
ENGINE
Engine oil — every 6 months R RRRRRRRRRR R
Oil filter — every 6 months R RRRRRRRRRR R
PCV valve
AIR CLEANER
Air cleaner filter R R
IGNITION SYSTEM
Spark plugs *4
COOLING SYSTEM
Engine Coolant (green) Replace at first 45,000 miles (72,000 km) or 36 months, after that, every 30,000 miles(48,000 km) or 24 months
Engine Coolant (yellow) Replace at first 100,000 miles (160,000 km) or 60 months; after that, every 50,000 miles(80,000 km) or 36 months
Coolant condition and protection,
hoses and clamps — annually —prior
to cold weather every 12 months III I
CHASSIS AND BODY
Wheel lug nut torque *1 I IIIIIIIIII I
Inspect tires for wear and rotate
(X = recommended interval for
optimal tire life) IXIXXIXXIXX I
Clutch reservoir fluid level I IIIII
Maintenance and Specifications
183

SCHEDULE II — SPECIAL OPERATING CONDITIONS
If your driving habitsFREQUENTLYinclude one or more of the
following conditions:
• Short trips of less than 10 miles (16 km) when outside temperatures
remain below freezing.
• Towing a trailer, or carrying maximum loads.
• Operating in severe dust conditions.
• Operating during hot weatherin stop-and-go “rush hour” traffic.
• Extensive idling, such as police, taxi or door-to-door delivery service.
• High speed operation with a fully loaded vehicle (max. GVW).
• Off-road operation
Change ENGINE OIL AND OIL FILTER every 3 months or 3,000 miles
(4,800 km) whichever occurs first.
NOTE: Idling the engine for extended periods will accumulate more
hours of use on your vehicle than is actually indicated by the mileage
odometer. Consequently, the odometer reading can be often misleading
when determining the right time to change your engine oil and filter. If
you are using your vehicle in a manner which allows it to remain
stationary while the engine is running for long periods (door-to-door
delivery, taxi, police, power/utility company trucks, or similar duty), then
Mazda recommends you increase the frequency of oil and filter changes
to an interval equivalent to 200 ENGINE HOURS or use. Since most
vehicles are not equipped with hour-meters, it may be necessary for you
to approximate your idle time and plan oil/filter changes accordingly.
Maintenance and Specifications
187

Special Operating
Conditions
Replace Engine Oil and Filter
Inspect Brake System
Replace Fuel Filter
Change Automatic Transmission Fluid
Replace Spark Plugs
Replace Engine Air Filter
Change Manual Transmission Fluid
Inspect and Lubricate U-Joints
Lubricate Front Wheel Bearing (4x2)
Change Transfer Case Fluid (4x4)
Suggested Maintenance
Interval3,000
miles or
3 months 5,000
miles 15,000
miles 30,000
miles 60,000
miles As
required As
required As
required 30,000
miles 60,000
miles
Towing a trailer or
using a camper or
car top carrier XXXX
Extensive idling or
low-speed driving
for long distances
as in heavy
commercial use
such as delivery,
taxi or patrol car X XXXX XX
Operating in dusty
conditions such as
unpaved or dusty
roads XXX X
Off road operation X X X
For specific recommendations see your authorized Mazda dealer or
qualified service professional.
OWNER MAINTENANCE
Owner Maintenance Schedule
The owner or a qualified service technician should make these vehicle
inspections at the indicated intervals to ensure safe and dependable
operation.
Bring any problem to the attention of an Authorized Mazda Dealer or
qualified service technician as soon as possible.
Maintenance and Specifications
188

•Check cooling system fluid level and coolant strength.
• Check battery water level (non-maintenance free).
• Check battery connections and clean if necessary.
SERVICE RECOMMENDATIONS
To help you service your vehicle:
• We highlight do-it-yourself items in the engine compartment for easy
location.
• We provide a Scheduled Maintenance section which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
necessary parts and service. Check your “Warranty Information” to find
out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Genuine Mazda parts are designed and built
to provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
• Do not work on a hot engine.
• Make sure that nothing gets caught in moving parts.
• Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
• Keep all open flames and other lit material away from the battery and
all fuel related parts.
Working with the engine off
• Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
• Manual transmission:
1. Set the parking brake, depress the clutch and place the gearshift in 1 (First).
2. Turn off the engine and remove the key.
3. Block the wheels.
Maintenance and Specifications
190

WINDSHIELD WASHER FLUID
Windshield washer fluid
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets Mazda specification . Refer to
Lubricant specificationsin this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
WARNING: If you operate your vehicle in temperatures below
4.5° C (40° F), use washer fluid with antifreeze protection.
Failure to use washer fluid with antifreeze protection in cold
weather could result in impaired windshield vision and increase
the risk of injury or accident.
Note: Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling system
components.
ENGINE OIL
Checking the engine oil
Refer to the service maintenance section for the appropriate intervals for
checking the engine oil.
WASHERFLUIDONLY
RADIATOR
COOLANT ONLY
Maintenance and Specifications
195