pairing phone MAZDA MODEL CX-5 2017 (in English) User Guide

5–50
Interior Features
Audio Set [Type A (non-touchscreen)]
Confi rmation Prompts
The confi rmation prompt con fi rms the
command content to the user before
advancing to the operation requested by
the user. When this function is turned
on, the system reads out the voice
input command previously received
and confi rms whether the command is
correct before advancing to the command
execution.
When the con fi rmation prompt function is
turned on:
(Ex. “Calling John's device. Is this
correct?”)
When the con fi rmation prompt function is
turned off:
(Ex. “Calling John's device.”)
NOTE
If the con fi rmation prompt function is
turned off when making an emergency
call, the system reads out and con fi rms the
command before executing it.

1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Setup”
3. Prompt: “Select one of the following: Pairing options, con fi rmation prompts,
language, passcode, select phone or
select music player.”
4. Say: [Beep] “Confi rmation prompts”
5. Prompt: “Confi rmation prompts
are on/off. Would you like to turn
confi rmation prompts off/on?”
6. Say: [Beep] “Yes”
7. Prompt: “Confi rmation prompts are
off/on.”

Bluetooth ® Audio
Applicable Bluetooth ® specifi cation
(Recommended)
Ver. 2.0

Response profi le
  A2DP (Advanced Audio Distribution
Profi le) Ver. 1.0/1.2
  AVRCP (Audio/Video Remote Control
Profi le) Ver. 1.0/1.3


A2DP is a profi le which transmits only
audio to the Bluetooth
® unit. If your
Bluetooth ® audio device corresponds
only to A2DP, but not AVRCP, you
cannot operate it using the control panel
of the vehicle's audio system. In this
case, only the operations on the mobile
device are available the same as when a
portable audio device for a non-compliant
Bluetooth
® device is connected to the
AUX terminal.

Function A2DP AVRCP
Ver. 1.0 Ver. 1.3
Playback — X X
Pause — X X
File (Track) up/down — X X
Reverse — — X
Fast-forward — — X
Text display — — X
X: Available
—: Not available

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5–65
Interior Features
Audio Set [Type A (non-touchscreen)]
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service center.    U.S.A.  Phone: 800-430-0153 (Toll-free) Web: www.mazdausa.com/mazdaconnect   Canada  Phone: 800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca   Mexico  Center of Attention to Client (CAC) Phone: 01-800-01-MAZDA (Toll-free) Web: www.mazdamexico.com.mx

Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing — First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting *1 on the device
are turned on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.  Clear “Mazda” stored in the device.
 Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth ®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetoot\
h
® unit

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5–66
Interior Features
Audio Set [Type A (non-touchscreen)]
NOTE
  When the OS of the device is updated, the pairing information may be del\
eted. If this
happens, reprogram the pairing information to the Bluetooth ® unit.  If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, \
execute the Bluetooth ®
search on your mobile device once again, and pair to a newly detected “Ma\
zda”.
   Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone and
on the vehicle.
   If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.    The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
  The device contacts or is covered by a metal object or body.  The device is set to power-saving mode.   Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth ® audio. For example, device A can be connected as a Bluetooth ® Hands-
Free device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
   The Bluetooth ® connection of the device is disconnected.  Noise occurs in the Hands-Free audio.  Hands-Free operates slowly.


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5–67
Interior Features
Audio Set [Type A (non-touchscreen)]
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
 Excessive, slow speech.
 Excessive, forceful speech
(shouting).

 Speaking before the beep sound
has ended.

 Loud noise (speaking or noise from
outside/inside vehicle).

 Airfl ow from A/C is blowing
against the microphone.

 Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers.
False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
diffi cult. By carrying out the following
measures, the rate of recognition
will improve.
 Clear memory from the phonebook
which is not used very often.

 Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
—
You want to skip guidance — Guidance can be skipped by quickly
pressing and releasing the Talk
button.

Regarding problems with calls
Symptom
Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.

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5–90
Interior Features
Audio Set [Type B (touchscreen)]
Bluetooth ®
Introduction
Bluetooth ® Hands-Free outline
When a Bluetooth
® device (mobile phone) is connected to the vehicle's Bluetooth ® unit via
radio wave transmission, a call can be made or received by pressing the \
talk button, pick-
up button, or hang-up button on the audio remote control switch, or by o\
perating the center
display. For example, even if a device (mobile phone) is in your coat pocket,\
a call can be
made without taking the device (mobile phone) out and operating it dir\
ectly.
Bluetooth
® audio outline
When a portable audio unit equipped with the Bluetooth
® communication function is paired
to the vehicle, you can listen to music stored on the paired portable au\
dio device from the
vehicle's speakers. It is not necessary to connect the portable audio de\
vice to the vehicle's
external input terminal. After programming, operate the vehicle audio control panel to play/
stop the audio.

NOTE
   For your safety, a device can be paired only when the vehicle is parked. If the vehicle
starts to move, the pairing procedure will end. Park the vehicle in a safe place before
pairing.
  The communication range of a Bluetooth ® equipped device is about 10 meters (32 ft) or
less.
   Basic audio operation is available using voice commands even if Bluetoot\
h ® is not
connected.
   For safety reasons, operation of the center display is disabled while the vehicle is\
being
driven. However, items not displayed in gray can be operated using the commander
switch while the vehicle is being driven.

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5–94
Interior Features
Audio Set [Type B (touchscreen)]
Bluetooth ® Preparation
Device pairing
To use Bluetooth ® audio and Hands-Free,
the device equipped with Bluetooth ® has
to be paired to the unit using the following
procedure. A maximum of seven devices
including Bluetooth
® audio devices and
hands-free mobile phones can be paired.
NOTE
   The Bluetooth ® system may not operate
for 1 or 2 minutes after the ignition
is switched to ACC or ON. However,
this does not indicate a problem. If the
Bluetooth
® system does not connect
automatically after 1 or 2 minutes have
elapsed, make sure that the Bluetooth
®
setting on the device is normal and
attempt to reconnect the Bluetooth
®
device from the vehicle side.
   If Bluetooth ® -enabled devices are used
in the following locations or conditions,
connection via Bluetooth
® may not be
possible.
   The device is in a location hidden
from the center display such as
behind or under a seat, or inside the
glove compartment.
  The device contacts or is covered by
a metal object or body.
  The device is set to power-saving
mode.


Pairing Procedure
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth ® setting on.
5. Select
to display the
message and switch to the device
operation.
6. Using your device, perform a search for the Bluetooth
® device (Peripheral
device).
7. Select “Mazda” from the device list searched by the device.
8. (Device with Bluetooth
® version 2.0)
Input the displayed 4-digit pairing code into the device.
(Device with Bluetooth
® version 2.1
or higher)
Make sure the displayed 6-digit code on the audio is also displayed on the
device, and touch the
.
Connection permission and phonebook access permission for your mobile
device may be required depending on
the mobile device.
9. If pairing is successful, the functions of the device connected to Bluetooth
® are
displayed.
10. (Devices compatible with Mazda E-mail / SMS function)
SMS (Short Message Service) messages, and E-mail for the device are
downloaded automatically. A download
permission operation for your device
may be required depending on the
device.

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5–95
Interior Features
Audio Set [Type B (touchscreen)]
NOTE
When Call history and messages are
downloaded automatically, each automatic
download setting must be on.
Refer to Communication Settings on page
5-120 .

After a device is registered, the system
automatically identifi es the device. By
activating Bluetooth
® Hands-Free again, or
by activating Bluetooth ® Hands-Free fi rst
after switching the ignition from OFF to
ACC, the device connection condition is
indicated in the center display.
IMPORTANT note about pairing and
automatic reconnection:
   If pairing is redone on the same
mobile phone device, fi rst clear
“Mazda” displayed on the Bluetooth
®
setting screen of the mobile device.
  When the OS of the device is updated,
the pairing information may be deleted.
If this happens, reprogram the pairing
information to the Bluetooth
® unit.   Before you pair your device, make sure
that Bluetooth ® is “ON”, both on your
phone and on the vehicle.

Device selection
If several devices have been paired, the
Bluetooth ® unit links the device last
paired. If you would like to link a different
paired device, it is necessary to change the
link. The order of device priority after the
link has been changed is maintained even
when the ignition is switched off.

Connecting other devices
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth ® setting on.
5. Select the name of the device you would like to connect.
6.
selection
Connects both devices as hands-free and Bluetooth
® audio.

selection
Connects as a hands-free device.

selection
Connects as Bluetooth ® audio.
NOTE
The following functions can be used for
the Hands-free or audio.
   Hands-free: Phone calls and E-mail/
SMS
  Audio: Bluetooth ® audio, Pandora ® ,
Aha™, Stitcher™ radio
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5–127
Interior Features
Audio Set [Type B (touchscreen)]
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service center.    U.S.A.  Phone: 800-430-0153 (Toll-free) Web: www.mazdausa.com/mazdaconnect   Canada  Phone: 800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca   Mexico  Center of Attention to Client (CAC) Phone: 01-800-01-MAZDA (Toll-free) Web: www.mazdamexico.com.mx

Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing — Make sure that the Bluetooth ®
device is compatible with the
Bluetooth
® unit, and that Bluetooth ®
and Find Mode *1 are on and
the airplane mode is off in the
Bluetooth
® device setting. Turn
off the power of the Bluetooth ®
device once, then turn it back on. If
pairing is still not possible after this,
contact an Authorized Mazda Dealer
or Mazda Bluetooth
® Hands-Free
Customer Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure:
1. Delete the applicable Bluetooth ®
device on the Mazda Connect.
2. Delete “Mazda” from the Bluetooth
® search screen of the
Bluetooth ® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power
of the Bluetooth
® device once, then
turn it back on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
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5–129
Interior Features
Audio Set [Type B (touchscreen)]
NOTE
  When the OS of the device is updated, the pairing information may be del\
eted. If this
happens, reprogram the pairing information to the Bluetooth ® unit.  If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, \
execute the Bluetooth ®
search on your mobile device once again, and pair to a newly detected “Ma\
zda”.
   Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone and
on the vehicle.
   If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.    The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
  The device contacts or is covered by a metal object or body.  The device is set to power-saving mode.   Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth ® audio. For example, device A can be connected as a Bluetooth ® Hands-
Free device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
   The Bluetooth ® connection of the device is disconnected.  Noise occurs in the Hands-Free audio.  Hands-Free operates slowly.


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5–130
Interior Features
Audio Set [Type B (touchscreen)]
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
 Excessive, slow speech.
 Excessive, forceful speech
(shouting).

 Speaking before the beep sound
has ended.

 Loud noise (speaking or noise from
outside/inside vehicle).

 Airfl ow from A/C is blowing
against the microphone.

 Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers.
False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
diffi cult. By carrying out the following
measures, the rate of recognition
will improve.
 Clear memory from the phonebook
which is not used very often.

 Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
—
You want to skip guidance — Guidance can be skipped by quickly
pressing and releasing the talk
button.

Regarding problems with calls
Symptom
Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.

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