service MAZDA MODEL CX-5 2018 (in English) Owner's Manual

Chart symbols:
I: Inspect: Inspect and clean, re pair, adjust, fill up, or replac e if necessary.
R: Replace
L: Lubricate
C: Clean
T: Tighten
D: Drain
Remarks:
*1 Use of FL-22 is recommended wh en replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/ kilometer period to ensure long-term reliability.
*3 If this component has been subm erged in water, the oil should be replaced.*4 Check the tire repair fluid exp iration date every year when performing the periodic maintenance. Replace the
tire repair fluid bottle with new one before the expiration date.
Maintenance and Care
Scheduled Maintenance
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Owner Maintenance Precautions
The owner or a qualified service technician should make these vehicle inspections at the
indicated intervals to ensure safe and dependable operation.

Bring any problem to the attention of an Authorized Mazda Deale r or qualified service
technician as soon as possible.
When Refueling
•Brake fluid level (page 6-20)
•Engine coolant level (page 6-18)
•Engine oil level (page 6-17)
•Washer fluid level (page 6-20)
At Least Monthly
•Tire inflation pressures (page 6-31)
At Least Twice a Year (For Example, Every Spring and Fall)
You can do the following schedu led maintenance items if you hav e some mechanical ability
and a few basic tools and if you closely follow the directions in this manual.
•Engine coolant (page 6-18)
•Engine oil (page 6-17)

Improper or incomplete service may result in problems. This sec tion gives instructions only
for items that are easy to perform.

As explained in the Introduction (page 6-2), several procedures can be done only by a
qualified service technician with special tools.

Improper owner maintenance during the warranty period may affec t warranty coverage.
Refer to Introduction (page 6-2) for owner's responsibility in protecting your investment.
For details, read the separate Mazda Warranty statement provide d with the vehicle. If you
are unsure about any servicing or maintenance procedure, have i t done by an Authorized
Mazda Dealer.

There are strict environmental laws regarding the disposal of w aste oil and fluids. Please
dispose of your waste properly and with due regard to the envir onment.

We recommend that you entrust the oil and fluid changes of your vehicle to an Authorized
Mazda Dealer.
Maintenance and Care
Owner Maintenance
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Engine Oil
NOTE
Changing the engine oil should be
performed by an Authorized Mazda
Dealer.
Refer to Introduction (page 6-2) for
owner's responsibility in protecting your
investment.
▼Recommended Oil
Use SAE 0W-20 engine oil.
Mazda Genuine Oil is used in your Mazda
vehicle. Mazda Genuine 0W-20 Oil is
required to achie
ve optimum fuel
economy.

For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (U.S.A. only).


(ILSAC)
Only use SAE 0W-20 o il “Certified For
Gasoline Engines” by the American
Petroleum Institute (API).
Oil with this tradem ark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International
Lubricant Standardization and Approval
Committee (ILSAC), comprised of U.S.
and Japanese automobile manufacturers.

80
60
40
20
0
–40 –20
30
100
40
20
10
0
–10
–20
–30
–40
▼ Vehicle Engine Control Unit Reset
Procedure
After replacing the engine oil, it is
recommended to have a repair shop such
as an Authorized Mazda Dealer perform
the initialization (engine oil data resetting)
of the recorded value. If the value
recorded by the computer is not initialized,
the wrench indicator light may not turn off
or it may turn on earlier than normal.
Refer to Maintenance Monitor on page
6-10.
▼Inspecting Engine Oil Level
1. Be sure the vehicle is on a level
surface.
2. Warm up the engine to normal operating temperature.
3. Turn it off and wait at least 5 minutes
for the oil to return to the oil pan.
Maintenance and Care
Owner Maintenance
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Keep all flames, including cigarettes, and sparks away from open battery cells:
Flames and sparks near open battery cells a re dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries.
NOTE
Before performing battery maintenance, remove the battery cover.

▼ Battery Maintenance
To get the best service from a battery:
•Keep it securely mounted.
•Keep the top clean and dry.
•Keep terminals and connections clean,
tight, and coated with petroleum jelly or
terminal grease.
•Rinse off spilled electrolyte immediately
with a solution of water and baking
soda.
•If the vehicle will not be used for an
extended time, disconnect the battery
cables and charge the battery every six
weeks.
▼ Battery Replacement
Contact an Authorized Mazda Dealer for a
battery replacement purchase.
Maintenance and Care
Owner Maintenance
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Jump-Starting
Jump-starting is dangerous if done incorrectly. So follow the procedure carefully. If you feel
unsure about jump-starting, we strongly recommend that you have a competent service
technician do the work.
WA R N I N G
Follow These Precautions Carefully:
To ensure safe and correct handling of the ba ttery, read the following precautions carefully
before using the battery or inspecting it.
Keep flames and sparks away from open battery cells and do not allow metal tools to
contact the positive (
) or negative () terminal of the battery when working near a battery.
Do not allow the positive (
) terminal to contact the vehicle body:
Flames and sparks near open battery cells a re dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries. Keep all flames including cigarettes and sparks away
from open battery cells.
Keep all flames and sparks away from open battery cells because hydrogen gas is
produced from open battery cells while charging the battery or adding battery fluid:
Flames and sparks near open battery cells a re dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries. Keep all flames including cigarettes and sparks away
from open battery cells.
Do not jump-start a frozen battery or one with a low fluid level:
Jump-starting a frozen battery or one with a low fluid level is dangerous. It may rupture or
explode, causing serious injury.
Connect the negative cable to a good ground point away from the battery:
Connecting the end of the second jumper cable to the negative (
) terminal of the discharged
battery is dangerous.
A spark could cause the gas around the battery to explode and injure someone.
If Trouble Arises
Battery Runs Out
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Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.

Proper lifting and towing are necessary to
prevent damage to the vehicle. Particularly
when towing an AWD vehicle, where all
the wheels are connected to the drive train,
proper transporting of the vehicle is
absolutely essential to avoid damaging the
drive system. Government and local laws
must be followed.
Wheel dollies

A towed 2WD vehicle should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.

When towing a 2WD vehicle with the rear
wheels on the ground, release the parking
brake.
Refer to Electric Parking Brake (EPB) on
page 4-65.

A towed AWD vehicle must have all its
wheels off the ground.
WA R N I N G
Always tow an AWD vehicle with all four
wheels off the ground:
Towing an AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail away
from the tow truck and cause an accident.
If the drive train has been damaged,
transport the vehicle on a flatbed truck.
CAUTION
 Do not tow the vehicle pointed backward
with driving wheels on the ground. This
may cause internal damage to the
transaxle.
If Trouble Arises
Emergency Towing
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to ke ep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda Dealer
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
•If your concern has not been resolved by the CUSTOMER RELATIONS , SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
•If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.
Customer Information and Reporting Safety Defects
Customer Assistance
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•The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicl e is driven AND the
nonconformity has been subject to repair two or more times by M azda or its agents
AND the buyer or lessee has directly notified Mazda of the need fo r the repair of the
nonconformity; OR
•The same nonconformity has been subject to repair 4 or more tim es by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
•The vehicle is out of service by reason of repair of nonconform ities by Mazda or its
agents for a cumulative total of more than 30 calendar days aft er delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repair s, reimbursement for
money paid to repair a vehicle or other expenses incurred as re sult of a vehicle
nonconformity, repurch ase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty o r applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than a s provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitr ator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will
comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further deta ils about the program.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Ma zda in top condition. In
our experience, any questions, pro blems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If t
he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼STEP 2: Contact the
Mazda Regional Office
If you feel that you still requ ire assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Cu
stomer Relations Department
If still not substantially satisfied, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department wit h the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation wi th the local Mazda Service Representative, will review
the case to determine if everything possible has been done to e nsure your satisfaction.

Please recognize that the resolution of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequenc e for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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▼Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazd
a's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.

Mazda Canada Inc. participates in an arbitration program admini stered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third pa rty through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution t o our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, f air and final as the
award is binding on both you and Mazda Canada Inc.
▼ Canadian Motor Vehicle A
rbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot b e reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitrat ion Plan (CAMVAP).

CAMVAP uses the services of Prov incial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before y ou can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully imple mented in all provinces and territories.
Consumers wishing to obtain further information about the Progr am should contact the
Provincial Administrator at 1 ( 800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally:
Province/Territory CAMVAP Number
British Columbia & Yukon Te rritories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685
Manitoba 1 (800) 207-0685
Customer Information and Reporting Safety Defects
Customer Assistance
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