MAZDA MODEL CX-9 2017 Owners Manual (in English)
Manufacturer: MAZDA, Model Year: 2017, Model line: MODEL CX-9, Model: MAZDA MODEL CX-9 2017Pages: 612
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Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free) Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing
— First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting *1 on the device
are turned on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure. Clear “Mazda” stored in the device.
Perform pairing again.
Unable to perform pairing The Bluetooth ® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth
®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect. Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated. Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth
® unit
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NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth ® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the Bluetooth ®
search on your mobile device once again, and pair to a newly detected “Mazda”.
Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone and
on the vehicle.
If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.
The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth ® audio. For example, device A can be connected as a Bluetooth ® Hands-
Free device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth ® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
Excessive, slow speech.
Excessive, forceful speech
(shouting).
Speaking before the beep sound
has ended.
Loud noise (speaking or noise from
outside/inside vehicle).
Airfl ow from A/C is blowing
against the microphone.
Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers. False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
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Symptom Cause Solution method
Names in the phonebook are not
easily recognized The Bluetooth ® system is under a
condition in which recognition is
diffi cult. By carrying out the following
measures, the rate of recognition
will improve.
Clear memory from the phonebook
which is not used very often.
Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice. —
You want to skip guidance
— Guidance can be skipped by quickly
pressing and releasing the talk
button.
Regarding problems with calls
Symptom Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom Cause Solution method
The indication for the remaining
battery is different between the
vehicle and the device The indication method is different
between the vehicle and the device. —
When a call is made from the
vehicle, the telephone number is
updated in the incoming/outgoing
call record but the name does not
appear The number has not been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when the
engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the
incoming/outgoing call record Some types of cell phones do not
synchronize automatically. Operate the cell phone for
synchronization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is
required. —
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Appendix
Things You Need to Know
WARNING
Always adjust the audio while the
vehicle is stopped:
Do not adjust the audio control
switches while driving the vehicle.
Adjusting the audio while driving
the vehicle is dangerous as it could
distract your attention from the vehicle
operation which could lead to a
serious accident.
Even if the audio control switches are
equipped on the steering wheel, learn
to use the switches without looking
down at them so that you can keep
your maximum attention on the road
while driving the vehicle.
CAUTION
For the purposes of safe driving,
adjust the audio volume to a level that
allows you to hear sounds outside of
the vehicle including car horns and
particularly emergency vehicle sirens.
NOTE
To prevent the battery from being
discharged, do not leave the audio
system on for a long period of time
when the engine is not running.
If a cellular phone or CB radio is used
in or near the vehicle, it could cause
noise to occur from the audio system,
however, this does not indicate that the
system has been damaged.
Do not spill any liquid on the audio
system.
Radio Reception
AM characteristics
AM signals bend around such things as
buildings or mountains and bounce off the
ionosphere.
Therefore, they can reach longer distances
than FM signals.
Because of this, two stations may
sometimes be picked up on the same
frequency at the same time.
Station 2 Station 1Ionosphere
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FM characteristics
An FM broadcast range is usually about
40—50 km (25—30 miles) from the
source. Because of extra coding needed to
break the sound into two channels, stereo
FM has even less range than monaural
(non-stereo) FM.
FM Station
40—50km
(25—30 miles)
Signals from an FM transmitter are similar
to beams of light because they do not
bend around corners, but they do refl ect.
Unlike AM signals, FM signals cannot
travel beyond the horizon. Therefore, FM
stations cannot be received at the great
distances possible with AM reception.
AM wave FM wave
FM wave
100—200 km (60—120 miles)Ionosphere
Atmospheric conditions can also affect
FM reception. High humidity will cause
poor reception. However, cloudy days may
provide better reception than clear days. Multipath noise
Since FM signals can be refl ected by
obstructions, it is possible to receive both
the direct signal and the refl ected signal
at the same time. This causes a slight
delay in reception and may be heard as a
broken sound or a distortion. This problem
may also be encountered when in close
proximity to the transmitter.
Reflected wave
Direct
Flutter/Skip noise
Signals from an FM transmitter move in
straight lines and become weak in valleys
between tall buildings, mountains, and
other obstacles. When a vehicle passes
through such an area, the reception
conditions may change suddenly, resulting
in annoying noise.
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Weak signal noise
In suburban areas, broadcast signals
become weak because of distance from the
transmitter. Reception in such fringe areas
is characterized by sound breakup.
Strong signal noise
This occurs very close to a transmitter
tower. The broadcast signals are extremely
strong, so the result is noise and sound
breakup at the radio receiver.
Station drift noise
When a vehicle reaches the area of two
strong stations broadcasting at similar
frequencies, the original station may be
temporarily lost and the second station
picked up. At this time there will be some
noise from this disturbance.
Station 2
88.3 MHz Station 1
88.1 MHz
Operating Tips for MP3
MP3 stands for MPEG Audio Layer 3,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG).
Use of MP3 allows for audio data to be
compressed to approximately a tenth of
the source data size.
This unit plays fi les with the extension
(.mp3) as MP3 fi les.
*1 International Organization for
Standardization
CAUTION
Do not use an audio fi le extension on
fi les other than audio fi les. In addition,
do not change the audio fi le extension.
Otherwise, the unit will not recognize
the fi le correctly resulting in noise or a
malfunction.
NOTE
Supply of this product only conveys a
license for private, non-commercial
use and does not convey a license nor
imply any right to use this product in any
commercial (i.e. revenue-generating)
real time broadcasting (terrestrial,
satellite, cable and/or any other media),
broadcasting/streaming via the Internet,
intranets and/or other networks or in other
electronic content distribution systems,
such as pay-audio or audio-on-demand
applications. An independent license for
such use is required. For details, please
visit http://www.mp3licensing.com.
When naming an MP3 fi le, be sure to
add an MP3 fi le extension (.mp3) after
the fi le name.
The number of characters which can be
displayed is restricted.
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Operating Tips for WMA
WMA is short for Windows Media *1 Audio
and is the audio compression format used
by Microsoft
*1 .
Audio data can be created and stored at a
higher compression ratio than MP3.
This unit plays fi les with the extension
(.wma) as WMA fi les.
*1 Windows Media and Microsoft are
registered trademarks of Microsoft
Corporation U.S. in the United States
and other countries.
CAUTION
Do not use an audio fi le extension on
fi les other than audio fi les. In addition,
do not change the audio fi le extension.
Otherwise, the unit will not recognize
the fi le correctly resulting in noise or a
malfunction.
WMA fi les written under specifi cations
other than the indicated specifi cation
may not play normally or fi les or folder
names may not display correctly.
The fi le extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the fi le extension “.wma”
to the end of the fi le name, and then
write it to the memory.
Operating Tips for AAC
AAC stands for Advanced Audio Coding,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG). Audio data can be created and
stored at a higher compression ratio than
MP3.
This unit plays fi les with the extensions
(.aac/.m4a/.wav) as the AAC fi les.
CAUTION
Do not use an audio fi le extension on
fi les other than audio fi les. In addition,
do not change the audio fi le extension.
Otherwise, the unit will not recognize
the fi le correctly resulting in noise or a
malfunction.
AAC fi les written under specifi cations
other than the indicated specifi cation
may not play normally or fi les or folder
names may not display correctly.
The fi le extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the fi le extension “.aac”,
“.m4a”, or “.wav ” to the end of the fi le
name, and then write it to the memory.
*1 International Organization for
Standardization
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Operating Tips for OGG
OGG is the audio compression format for
Xiph. Org Foundation.
Audio data can be created and stored at a
higher compression ratio than MP3.
This unit plays fi les with the extension
(.ogg) as OGG fi les.
CAUTION
Do not use an audio fi le extension on
fi les other than audio fi les. In addition,
do not change the audio fi le extension.
Otherwise, the unit will not recognize
the fi le correctly resulting in noise or a
malfunction.
OGG fi les written under specifi cations
other than the indicated specifi cation
may not play normally or fi les or folder
names may not display correctly.
The fi le extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the fi le extension “.ogg” to
the end of the fi le name, and then write
it to the memory.
Operating Tips for USB device
This unit plays audio fi les as follows:
Extension Playback with this unit
.mp3 MP3
.wma WMA
.aac
AAC
.m4a
.wav WAV
.ogg OGG
CAUTION
Do not use an audio fi le extension on
fi les other than audio fi les. In addition,
do not change the audio fi le extension.
Otherwise, the unit will not recognize
the fi le correctly resulting in noise or a
malfunction.
NOTE
Playback may not be possible
depending on the type and condition of
the USB fl ash memory even if the audio
fi le complies with the standard.
A copyright protected WMA/AAC fi le
cannot be played in this unit.
If a fi le name in the USB memory is too
long, it could cause operation problems
such as not being able to playback the
song.
(Recommended: Within 80 characters)
The order of the music data stored in
the device may differ from the playback
order.
To prevent loss or damage of stored
data, we recommend that you always
back up your data.
If a device exceeds the maximum
electric current value of 1,000 mA,
it may not operate or recharge when
connected.
Do not pull out the USB device while in
the USB mode (only pull it out while in
FM/AM radio mode).
The device will not operate if the data is
password protected.
MP3/WMA/AAC/OGG fi les written under
specifi cations other than the indicated
specifi cation may not play normally
or fi les/folder names may not display
correctly.
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Interior Equipment
*Some models.
Sunvisors
When you need a sunvisor, lower it for use
in front or swing it to the side.
Sunvisor
Side Extension Sunvisors *
The visor extender extends the sunvisor's
range of sun shading.
To use, pull it out.
CAUTION
When moving the sunvisor, retract the
visor extender to its original position.
Otherwise, the visor extender could hit
the rearview mirror.
Vanity Mirrors
To use the vanity mirror, lower the
sunvisor.
If your vehicle is equipped with a vanity
mirror light, it will illuminate when you
open the cover.
To prevent the battery from being
discharged, the vanity mirror will only
illuminate in the tilt range shown in the
fi gure.
off
off
on
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Interior Equipment
Interior Lights
NOTE
Do not leave the lights on for long periods
while the engine is turned off. Otherwise
the battery power could be depleted.
Overhead Lights
Switch
Position Overhead Lights
Light off
Light is on when any door is open
Light is on or off when the
illuminated entry system is on
Light on
Front
Center
Rear
NOTE
The rear overhead light and the center
map lights also turn on and off when the
front overhead light switch is operated.
Map Lights
When the overhead light switch is in the
door or off position, press the lens to
illuminate the map lights, and then press
the lens again to turn them off.
Front
Center
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