service MAZDA MODEL TRIBUTE 2009 (in English) Service Manual

CUSTOMER ASSISTANCE (U.S.A. MAINLAND AND HAWAII)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Authorized
Mazda Dealer personnel, we recommend that you take the following
steps:
STEP 1: Contact Your Authorized Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
authorized dealer or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting
your authorized dealer management, you can reach Mazda North
American Operations by one of the following ways:
Log on at: www.mazdaUSA.com.
Answers to many questions, including how to locate or contact a local
Authorized Mazda Dealership in the U.S., can be found here.
By email at: www.mazdaUSA.com (Click on CONTACT US at the bottom
of the home page).
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Whatever way you contact us, please help us to serve you more
efficiently and effectively by providing the following information:1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’s side corner of the dash)
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In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your authorized dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal authorized
dealer procedures, we recommend that you take the following steps:
STEP 1: Contact Your Authorized Mazda Dealer
Discuss the matter with a member of authorized dealer management. If
the Service Manager has already reviewed your concerns, contact the
owner of the authorized dealer or its General Manager.
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the authorized dealer
Service Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario
L4B 3K5 Canada TEL: 1 (800) 263–4680.
Provide the Department with the following information:1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to Vehicle identification
label in the Maintenance and Specifications chapter of this manual
for the location of the VIN.
4. Purchase date.
5. Present odometer reading.
6. Your authorized dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction.
The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases
requires the use of your authorized dealer’s service facilities, personnel
and equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
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Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
authorized dealers. Mazda’s participation in CAMVAP makes a valuable
contribution to our achieving that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final as the award is binding
on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
For vehicles delivered to authorized Canadian dealerships. If a specific
item of concern arises, where a solution cannot be reached between an
owner, Mazda, and/or one of it’s authorized dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their authorized dealer, the Provincial
Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor
Vehicle Arbitration Office At:
235 Yorkland Boulevard, Suite 407
North York, Ontario
M2J 4Y8
http://camvap.ca
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Regional Offices
Regional OfficesAreas Covered
Mazda Canada Inc. Western Region
8171 Ackroyd Road Suite 2000
Richmond, B.C. V6X 3K1
(604) 303–5670 Alberta,
British Columbia, Manitoba,
Saskatchewan, Yukon
Mazda Canada Inc. Central Region
55 Vogell Road
Richmond Hill, Ontario. L4B 3K5
1 (800) 263–4680 Ontario
Mazda Canada Inc.
Quebec Region/Atlantic Region 6111 Route TransCanadienne
Pointe Claire, Quebec H9R 5A5
(514) 694–6390 Quebec,
New Brunswick, Nova Scotia,
Prince Edward Island, Newfoundland
CUSTOMER ASSISTANCE (PUERTO RICO & VIRGIN ISLANDS)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Authorized
Mazda Dealer personnel, we recommend that you take the following
steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
authorized dealer or the OWNER.
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California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or
safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, CA 92618–2922
MAZDA IMPORTERS/DISTRIBUTORS
U.S.A (Importer/Distributor)
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
TEL: 1 (800) 222–5500 (in U.S.A.)
(949) 727–1990 (outside U.S.A.)
(Distributor in each area)
CANADA
Mazda Canada, Inc.
55 Vogell Road
Richmond Hill, Ontario L4B 3K5 Canada
TEL: 1 (800) 263–4680 (in Canada)
(416) 609–9909 (outside Canada)
PUERTO RICO & VIRGIN ISLANDS
Plaza Motors Corp. (Mazda de Puerto Rico)
P.O. Box 362722, San Juan, Puerto Rico 00936–2722
TEL: (787) 788–9300
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ADD-ON NON-GENUINE PARTS AND ACCESSORIES
Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle’s performance or
safety system; the manufacturer’s warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.
WARNING:Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories could be
dangerous. Improperly designed parts or accessories could seriously
affect your vehicle’s performance or safety system. This could cause
you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install
non-genuine parts or accessories.
WARNING: Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or
choosing an improper installer could be dangerous. Essential systems
could be damaged, causing engine stalling, air-bag (SRS) activation,
ABS inactivation, or a fire in the vehicle. Be very careful in choosing
and installing add-on electrical equipment, such as mobile telephones,
two-way radios, stereo systems, and car alarm systems.
Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.
SERVICE PUBLICATIONS
Factory-authorized Mazda service publications are available for owners
who wish to do some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.
If they don’t have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION 9999 95 062B 09 WORKSHOP MANUAL
9999 95 038G 09 WIRING DIAGRAM 9999 95 014C 09 OWNER’S MANUAL
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WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive
train, body and chassis.
WIRING DIAGRAM:
Provides electrical schematics as well as component location for the
entire electrical system.
OWNER’S MANUAL:
This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician’s manual.
Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect that could cause a crash, or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mazda Corporation.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Mazda Corporation.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1–888–327–4236 (TTY: 1–800–424–9153); go tohttp://www.safercar.gov;
or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS (CANADA ONLY)
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform Transport
Canada, using their toll-free number: 1–800–333–0510.
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INTRODUCTION
Be extremely careful to prevent injury to yourself and others or damage
to your vehicle when using this manual for inspection and maintenance.
If you’re unsure about any procedure it describes, we strongly urge you
to have a reliable and qualified service shop perform the work, preferably
an authorized Mazda Dealer.
Factory-trained Mazda technicians and genuine Mazda parts are best for
your vehicle. Without this expertise and the parts that have been
designed and made especially for your Mazda, inadequate, incomplete,
and insufficient servicing may result in problems. This could lead to
vehicle damage or an accident and injuries.
For expert advice and quality service, consult an authorized Mazda Dealer.
The owner should retain evidence that proper maintenance has been
performed as prescribed.
Claims against the warranty resulting from lack of maintenance, as
opposed to defective materials or authorized Mazda workmanship, will
not be honored.
Any auto repair shop using parts equivalent to your Mazda’s original
equipment may perform maintenance.But we recommend that it
always be done by an authorized Mazda Dealer using genuine
Mazda parts.
SCHEDULED MAINTENANCE
Follow Schedule 1 if the vehicle is operated mainly where none of the
following conditions apply.
If any do apply, follow Schedule 2 (Canada and Puerto Rico residents
follow Schedule 2).
• Repeated short-distance driving
• Driving in dusty conditions
• Driving with an extended use of brakes
• Driving in areas where salt or other corrosive materials are being used
• Driving on rough or muddy roads
• Extended periods of idling or low-speed operation
•
Driving for long periods in cold temperatures or extremely humid climates
• Towing a trailer or using a car-top carrier
NOTE: After the described period, continue to follow the described
maintenance at the recommended intervals.
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Maintenance ItemMaintenance Interval (Number of months or km (miles),
whichever comes first)
Months 6 12 18 24 30 36 42 48 54 60 66 72
x 1000 Miles 7.5 15 22.5 30 37.5 45 52.5 60 67.6 75 82.5 90
(x 1000 Km) (12) (24) (36) (48) (60) (72) (84) (96) (108) (120) (132) (144)
CHASSIS and BODY
Brake lines, hoses and
connections II I
Disc brakes I I I I I I
Drum brakes I I I
Tire (rotation), check wheel lug
nut torque*3 Rotate every 7,500 miles (12,000 km)
Tire inflation and wear IIIIIIIIIIII
Steering operation and linkages I I I
Power steering fluid level IIIIIIIIIIII
Manual transmission fluid Replace every 100,000 miles (160,000 km)
Automatic transmission fluid Replace every 150,000 miles (240,000 km)
Rear differential
fluid (4WD only) *2 Replace every 150,000 miles (240,000 km)
Transfer case fluid
(4WD only) Replace every 150,000 miles (240,000 km)
Front and rear suspension ball
joints III
Driveshaft dust boots I I I
Bolts and nuts on chassis and
body III
Exhaust system heat shields II I
All locks and hinges LLLLLLLLLLLL
Washer fluid level IIIIIIIIIIII
*1 According to state and federal regulations, failure to perform maintenance on these
items will not void your emissions warranties. However, Mazda recommends that all
maintenance services be performed at the recommended time or miles (kilometers)
period to ensure long-term reliability. Refer to Fuel filterin theMaintenance and
Specifications chapter for fuel filter replacement requirements.
*2 If this component has been submerged in water, the oil should be changed.
*3 The wheel lug nuts must be retightened to the proper specifications at 500 miles (800 km) of new vehicle operation, at any wheel change, or at any other time the wheel
lug nuts have been loosened. Refer to Wheel Lug Nut Torque Specification in the
Tires, Wheels and Loading chapter for the proper lug nut torque specification.
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Maintenance ItemMaintenance Interval (Number of months or km (miles),
whichever comes first)
Months 4 8 12 16 20 24 28 32 36 40 44 48
x 1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
(x 1000 Km) (8) (16) (24) (32) (40) (48) (56) (64) (72) (80) (88) (96)
Exhaust system heat shields II
All locks and hinges LLLLLLLLLLLL
Washer fluid level IIIIIIIIIIII
*1 According to state and federal regulations, failure to perform maintenance on these
items will not void your emissions warranties. However, Mazda recommends that all
maintenance services be performed at the recommended time or miles (kilometers)
period to ensure long-term reliability. Refer to Fuel filterin theMaintenance and
Specifications chapter for fuel filter replacement requirements.
*2 If the vehicle is operated under any of the following conditions, change the spark plugs every 60,000 miles (96,000 km) or shorter.
a) Repeated short-distance driving.
b) Extended periods of idling or low-speed operation.
c) Driving for long periods in cold temperatures or extremely humid climates.
*3 If this component has been submerged in water, the oil should be changed.
*4 The wheel lug nuts must be retightened to the proper specifications at 500 miles (800 km) of new vehicle operation, at any wheel change, or at any other time the wheel
lug nuts have been loosened. Refer to Wheel Lug Nut Torque Specification in the
Tires, Wheels and Loading chapter for the proper lug nut torque specification.
OWNER MAINTENANCE SCHEDULE
The owner or a qualified service technician should make these vehicle
inspections at the indicated intervals to ensure safe and dependable
operation.
Bring any problem to the attention of an authorized Mazda Dealer or
qualified service technician as soon as possible.
When Refueling
•Brake and clutch fluid level
• Engine coolant level
• Engine oil level
• Washer fluid level
At Least Monthly
• Tire inflation pressures
At Least Twice a Year (For Example, Every Spring and Fall)
• Automatic transmission fluid level
• Power steering fluid level
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