steering MERCEDES-BENZ B-CLASS 2012 Repair Manual

Display messages Possible causes/consequences and
M SolutionsThe steerability and braking characteristics may be severely
affected. The braking distance in an emergency braking situation
can increase.
If ESP
®
is not
operational, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. ÷
Currently
Unavailable See
Operator's Manual ESP
®
, BAS, the HOLD function and hill start assist are temporarily
unavailable.
COLLISION PREVENTION ASSIST may also have failed.
In addition, the ÷

and å warning lamps light up in the
instrument cluster.
ATTENTION ASSIST is deactivated.
The self-diagnosis function might not be complete, for example.
G WARNING
The brake system continues to function normally, but without the
functions listed above.
The braking distance in an emergency braking situation can thus
increase.
If ESP ®
is not

operational, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Carefully drive a short distance on a suitable stretch of road,
making slight steering movements at a speed above 12 mph
(20 km/h).
If the display message disappears, the functions mentioned
above are available again.
If the display message continues to be displayed:
X Drive on carefully.
X Visit a qualified specialist workshop.202
Display messages
On-board computer and displays
ProCarManuals.com

Display messages Possible causes/consequences and
M SolutionsLane Keeping
Assist Inoperative Lane Keeping Assist is faulty.
X
Visit a qualified specialist workshop. Blind Spot Assist
Currently
Unavailable See
Operator's
ManualBlind Spot
Assist Currently
Unavailable See
Operator's Manual Blind Spot Assist is temporarily inoperative. Possible causes are:
R
the sensors are dirty.
R function is impaired due to heavy rain or snow.
R the radar sensor system is outside the operating temperature
range.
R the radar sensor system is temporarily inoperative, e.g. due to
electromagnetic radiation emitted by nearby TV or radio
stations or other sources of electromagnetic radiation.
The yellow 9 indicator lamps also light up in the exterior
mirrors.
When the causes stated above no longer apply, the display
message disappears.
Blind Spot Assist is operational again.
If the display message does not disappear:
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away ( Y page 149).
X Clean the sensors ( Y page 275).
X Restart the engine. Blind Spot Assist
Inoperative Blind Spot Assist is defective.
The yellow
9 indicator lamps also light up in the exterior
mirrors.
X Visit a qualified specialist workshop. Park Assist
Canceled The driver's door is open and the driver's seat belt has not been
fastened.
X
Repeat the parking process with the seat belt fastened and the
driver's door closed. You have inadvertently touched the multifunction steering wheel
while steering intervention was active.
X
While steering intervention is active, make sure that the
multifunction steering wheel is not touched unintentionally. The vehicle has started to skid and ESP
®
has intervened.
X Use Active Parking Assist again later (Y page 172).216
Display messagesOn-board computer and displays
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Tires
Display messages Possible causes/consequences and
M SolutionsCheck
Tire Pressure Soon The tire pressure loss warning system has detected a significant
loss in pressure.
A warning tone also sounds.
G WARNING
With tire pressures which are too low, there is a risk of the
following hazards:
R they may burst, especially as the load and vehicle speed
increase.
R they may wear
excessively and/or unevenly, which may greatly
impair tire traction.
R the driving characteristics, as well as steering and braking, may
be greatly impaired.
There is a risk of an accident.
X Stop the vehicle without making any sudden steering or braking
maneuvers. Pay attention

to the traffic conditions as you do so.
X Secure the vehicle against rolling away ( Y page 149).
X If there is a flat tire, inspect the tires ( Y page 281).
X Check the tire pressures and, if necessary, correct the tire
pressure.
X Restart the tire pressure loss warning system when the tire
pressure is correct (Y page 305). Check Tire Pressure
Then Restart Run
Flat Indicator The tire pressure loss warning system generated a display
message and has not been restarted since.
X
Set the correct tire pressure in all four tires.
X Restart the tire pressure loss warning system ( Y page 305).Run Flat Indicator
Inoperative The tire pressure loss warning system is faulty.
X
Visit a qualified specialist workshop. Display messages
219
On-board computer and displays Z
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Display messages Possible causes/consequences and
M SolutionsA The tailgate is open.
G WARNING
When the engine is running, exhaust gases can enter the vehicle
interior if the tailgate is open.
There is a risk of poisoning.
X Close the tailgate. ? The hood is open.
G WARNING
The open hood may block your view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Apply the electric parking brake.
X Close the hood. C At least one door is open. A warning tone also sounds.
X
Close all the doors. Ð
Power Steering
Malfunction See
Operator's Manual The power steering is malfunctioning.
A warning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a risk of an accident.
X Check whether you are able to apply the extra force required.
X If you are able to steer safely:
carefully drive
on to a qualified
specialist workshop.
X If you are unable to steer safely: do not
drive on. Contact the
nearest qualified specialist workshop. Phone No Service Your vehicle is outside the network provider's transmitter/
receiver range.
X
Wait until the mobile phone operational readiness symbol
appears in the multifunction display.222
Display messages
On-board computer and displays
ProCarManuals.com

Problem Possible causes/consequences and
M Solutions!
The yellow
ABS
warning
lamp is lit while the
engine is running. ABS is temporarily unavailable. BAS, COLLISION PREVENTION
ASSIST,
ESP®
, EBD
(electronic brake force distribution), the HOLD
function and hill start assist are therefore also deactivated, for
example.
Possible causes are:
R Self-diagnosis is not yet complete.
R The on-board voltage may be insufficient.
ATTENTION ASSIST is deactivated.
G WARNING
The brake system continues to function normally, but without the
functions listed above. The front and rear wheels could therefore
lock if you brake hard, for example.
The steerability and braking characteristics may be severely
affected. The braking distance in an emergency braking situation
can increase.
If ESP ®
is not

operational, ESP ®
is unable to stabilize the vehicle.
There is a risk of an accident.
X Carefully drive on a suitable stretch of road, making slight
steering movements at a speed above 12 mph (20 km/h).
The functions mentioned above are available again when the
warning lamp goes out.
If the warning lamp is still on:
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop.226
Warning and indicator lamps in the instrument cluster
On-board computer and displays
ProCarManuals.com

Problem Possible causes/consequences and
M Solutions֌
The yellow ESP
®
and
ESP ®
OFF warning
lamps are lit while the
engine is running. ESP
®
, BAS, the HOLD function and hill start assist are temporarily
unavailable.
COLLISION PREVENTION ASSIST may also have failed.
ATTENTION ASSIST is deactivated.
Self-diagnosis is not yet complete.
G WARNING
The brake
system continues to function normally, but without the
functions listed above.
The braking distance in an emergency braking situation can thus
increase.
If ESP ®
is not

operational, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Carefully drive on a suitable stretch of road, making slight
steering movements at a speed above 12 mph (20 km/h).
The functions mentioned above are available again when the
warning lamp goes out.
If the warning lamp is still on:
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. Warning and indicator lamps in the instrument cluster
229
On-board computer and displays Z
ProCarManuals.com

X
To raise: using handle :, lift up cargo
compartment floor ; in the direction of
arrow = and pull it upwards.
X Lower cargo compartment floor ; again.
To do
this,
push the trunk floor away so that
it engages in the guide on the upper level.
Cargo compartment floor ; engages in
the upper position.
i Carry out this step using both hands.
X To lower: raise cargo compartment
floor ; slightly
using

handle : and pull it
towards you.
X Lower cargo compartment floor ; again
slowly. Whilst doing so, press the trunk
floor into the lower level.
Cargo compartment floor ; engages in
the lower position. Roof carrier
Important safety notes G
WARNING
When you load the roof, the center of gravity
of the vehicle rises and the driving
characteristics change. If you exceed the
maximum roof load, the driving
characteristics, as well as steering and
braking, will be greatly impaired. There is a
risk of an accident.
Never exceed the maximum roof load and
adjust your driving style.
! Mercedes-Benz recommends that you
only use roof

carriers that have been tested
and approved for Mercedes-Benz vehicles.
This helps to prevent damage to the
vehicle.
Position the load on the roof rack in such a
way that the vehicle will not sustain
damage even when it is in motion.
Ensure that, depending on the vehicle's
equipment, you can raise the panorama
roof with power tilt/sliding panel fully and open the tailgate fully when the roof carrier
is installed.
The maximum roof load is 165 lbs((75 kg).
An incorrectly secured roof carrier or roof
load may

become detached from the vehicle.
You must therefore ensure that you observe
the roof carrier manufacturer's installation
instructions.
Attaching the roof carrier X
Open covers : carefully in
the direction of
the arrow.
X Fold covers : upwards.
X Only secure the roof carrier to the
anchorage points under covers :.
X Observe the manufacturer's installation
instructions. Features
Cup holder
Important safety notes G
WARNING
The cup holder cannot hold a container secure
whilst traveling. If

you use a cup holder whilst
traveling, the container may be flung around
and liquid may be spilled. The vehicle
occupants may come into contact with the
liquid and if it is hot, they may be scalded. You
may be distracted from the traffic conditions
and you could lose control of the vehicle.
There is a risk of an accident and injury. Features
247
Stowage and features
ZProCarManuals.com

If you have questions about the activation,
contact one of the following telephone
hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Shortly after
successfully registering with the
mbrace service (Canada: TELEAID), a user ID
and password will be sent to you by post. USA
only: you can use this password to log onto
the mbrace area under "Owners Online" at
http://www.mbusa.com .
The mbrace system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system To adjust the volume during an mbrace call,
proceed as follows:
X
Press the W or X button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND.
The mbrace system provides various
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call USA only: you can find information and a
description of all available features under
"Owners
Online" at
http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis.
A malfunction in the system has been
detected if one of the following occurs:
R
The indicator lamp

in the SOS button does
not come on during the system self-test.
R The indicator lamp in the F Roadside
Assistance button does not light up during
self-diagnosis of the system.
R The indicator lamp in the ï MB Info call
button does not light up during self-
diagnosis of the system.
R The indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
- the F Roadside Assistance call
button
- the ï MB Info call button
R The mbrace Inoperative or mbrace
Service Not Activated message
appears in the multifunction display after
the system self-diagnosis.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367 252
Features
Stowage and features
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The
Call Failed message appears in the
multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
MB Info call button X
Press MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.

The indicator
lamp in MB Info call button : flashes while
the connection is being made. The
Connecting Call message appears on
the multifunction display. The audio system
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is
sufficient

GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R Current location of the vehicle
R Vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available. A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and
on
further

products and services offered
by Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call: press
the ~
button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call
will

take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. Features
255
Stowage and features Z
ProCarManuals.com

All other calls can be ended by pressing:
R
the ~ button on the multifunction
steering wheel
R the corresponding button on the audio
system or on COMAND for ending a
telephone call
i If an mbrace
call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
would like to use your mobile phone, do so
only when the vehicle is stationary and in a
safe location.
Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs).
These

can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately. i
You can also use the Route Assistance
function if your

vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section.
Search & Send General notes
i
To use "Search & Send", your vehicle
must be equipped with mbrace and a
navigation system. You must also have an
mbrace service subscription.
"Search & Send" is a destination entry
service. A destination

address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
X Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace
account: click on the corresponding
button.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
In the relevant field, enter the e-mail
address which you specified when
activating your mbrace account.
X Click "Send".256
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