service MERCEDES-BENZ C CLASS 2021 Owner's Guide

#
Select Move Highlighte dStati on. #
Select amemo ryprese t.
Dele ting station s: #
Highl ightapr ese tentr yand navig ateto the
lef t. #
Selec tDelet eHighlig htedSt ation. #
Selec tYes. Ac
tiv atin g/deac tivatin gra dio text Multimedia
system:
4 Radio 5
Z Option s
5 Display RadioTextInformation #
Activate0073 ordeacti vate 0053 thefunc tion. Sat
ellit era dio In
fo rm ation onthesat ellit era dio
SIRI USXM®
sat ellite radio offers mor eth an 175
digit al-quality radio chann elsprov iding 100%
commer cial-free musi c,spor ts,news and enter‐
ta inm ent,fo rex am ple. SIRIUS XMsatellit era dio
em ploysaflee tof high-per form anc esat ellit esto br
oadcas tar ound thecloc kth ro ughout theUS A
and Canada. Thesatellit era dio progr am isavail‐
able fora mont hlyfe e. Inf ormation aboutthis
can beobt ained from aSir ius XM®
Ser vice Cen‐
te rand athttps://www .siriusxm.com (USA)or
https://www .siriusxm.ca (Canada ).
% Sirius ,XM and allrelat ed mar ksand logos
ar etrademar ksofSir ius XM Radio Inc.and
its subsidiar ies.Allother mar ks,ch ann el
nam esand logos areth epr oper tyof their
re spectiv eow ner s.All rights reser ved.
Sat ellit era dio restriction s
Sat ellit era dio mode maybe temp orarily una vail‐
able orinterru pte dfo ra va riet yof reason s.
Thes einc lude environ men talor topog raphical
con dition sbe yond thecon trol of Mer cedes- Benz
US A,LLC. Thus, operation atcer tain locat ions
ma yno tbe possible .
Re gis tering sat ellit era dio
Re quirement s:
R Satellit era dio equipment
R Regis tration withasat ellit era dio prov ider R
Ifre gis tration isno tincluded whenpurchas‐
ing thesy stem, your credit cardde tails will
be requ ired toact ivat eyo ur acc oun t.
Mult imed iasystem:
4 Radio 5
Þ Radio Source
5 SiriusXM Radio5
Z Option s #
Select ServiceInformation.
The service information screen appear s
sho wing thera dio IDand thecur rent sub‐
scr iptio nstatus . #
Establish ate lephon econ nection . #
Followtheser vice staf f's instruct ions.
The activatio npr oce ssma yta ke up toten
minut es.
% Youcan also have thesat ellit eser vice acti‐
va tedonline. Todo so, please visithttps:/ /
www .siriusxm. com(USA)orhtt ps:/ /
www .siriusxm. ca(Canada).
Switc hingonsat ellit era dio
Mu ltimed iasystem:
4 Radio 5
Þ Radio Source #
Select SiriusXM Radio. Multimedia
system 293

Disp
laying satellit era dio service informa tion
Multime diasystem:
4 Radio 5
Þ Radio Source
5 SiriusXM Radio5
Z Option s #
Select ServiceInformation. Sound
To
ne settings Inf
ormat ionabout thesound system
The soun dsy stem has atot alout put of100W
and iseq uippe dwit hfive speak ers. Itis available
fo rall functions inthera dio and media modes.
% The callcan also bemade from other audi o
sour ces. Replace Media with,forex am ple,
Ra dio inthemenu path.
Calling upthesound menu
Multi media system:
4 Media 5
à Sound
The follo wing functionsar eav ailable:
R Equal izer
R Balan ceand Fade r R
Automat icVolum eAdj ustmen t
R Other Soun dSet tings #
Select asoun dmen u.
Ad jus tingtreb le,mid- rang eand bass set‐
tings
Multimedia system:
4 Media 5
à Sound 5
Equalizer #
Select Treble, MidRange orBass. #
Chang eth ese ttings.
Ac tiv atin g/deac tivatin gaut omati cvo lum e
adj ustm ent
Multime diasystem:
4 Media 5
à Sound
5 Autom aticVolume Adjustmen t
Au tomatic volume adjustment com pens ates for
dif fering volumes whenchang ingbetween audio
sour ces. #
Activate0073 ordeacti vate 0053 thefunc tion. Ad
jus tingthe balanc e/fader
Mu ltimed iasystem:
4 Media 5
à Sound
5 Balance andFader #
Adjus tth ebalance andfader . #
Toexitth emenu :pr ess the0038 button. Bur
mes ter®
sur round soun dsy stem Inf
orma tion abou tth eBu rm ester®
sur round
soun dsy stem
The Burmes ter®
sur round soun dsy stem has a
to ta loutput of590 Wand iseq uipped with13
speak ers. Itis available forall functions inthe
ra dio and media modes.
% The callcan also bemade from other audi o
sour ces. Replace Media with,forex am ple,
Ra dio inthemenu path. Multimedia
system 29
7

ASS
YSTPL US service interva ldisp lay Fu
nction oftheASS YSTPL US service interva l
displ ay The
ASSYSTPL US service interva ldispla yon the
Ins trument Displaypr ov ides informatio non the
re maini ngtime ordis tance before thene xt
ser vice duedate.
Yo ucan hide this ser vice displa yusing thebac k
butt ononthelef t-hand sideofthesteer ing
wheel.
Depen dingonhowtheve hicle isused, the
ASS YSTPL US service interva ldispla yma y
shor tenth eser vice interva l,e.g. inthefo llo wing
cases :
R Mainl yshor t-dis tance drivi ng
R Whe nth eengine isoftenleft idling forlong
per iods
R Intheeve ntoffreq uent col dstar tphase s
Mer cedes-Ben zre comme ndsavoiding such
oper ating condit ions.
Yo ucan obtain informat ionconcernin gth eser v‐
icing ofyour vehicle from aqu alif ied spec ialist wo
rkshop, e.g.anaut hor ized Mercedes-Benz
Cent er. Displa
yingtheser vice dueda te On-boar
dcom puter:
4 Service 5
ASS YST PLUS
The next ser vice duedateis displa yed. #
Toexitth edisp lay: press thebac kbutt on
on thelef t-hand sideofthesteer ing wheel.
Bear inmind thefo llo wing relat ed topic:
R Oper ating theon- board computer
(/ page208). Inf
ormat iononregular maintenance work *
NO
TEPrema turewe arthro ugh failur eto
obser veser vice duedates Maint
enance workwhic his no tcar ried out at
th eright time orincom pletely ca nlead to
inc reased wearand damag eto theve hicle. #
Adher eto thepr escr ibed service inter‐
va ls. #
Alw aysha ve thepr escr ibed maint e‐
nanc ewo rkcar ried out ataqu alif ied
spec ialistwo rkshop. Special
service requ irement s The
prescr ibed service interva lis based onnor ‐
mal opera tionoftheve hicle. Maintenance work
will needto be per form ed mor eof tenif th eve hi‐
cle isoper ated under arduous conditions or
incr eased loads.
The ASSYSTPL US service interva ldispla yis onl y
an aid. Thedriver oftheve hicle bearsre sponsi‐
bility asrega rdsto whe ther maint enanc ewo rk
nee dstobe per form ed mor eof tenth an spec i‐
fi ed based ontheactual operating conditions
and/or loads.
Ex am ples ofarduous operating conditions :
R regular citydriving withfreq uent intermedi‐
at estops
R mainly short-distance drivi ng 30
0
Ma intena nce and care

R
freq uent operation inmount ainouste rrain or
on poor road sur faces
R whe nth eengine isoftenleft idling forlong
per iods
R oper ation inpar ticula rly dus tycond ition s
and /orif air -rec ircula tion mod eis freq uen tly
used
In these orsimilar operating conditions ,ha ve the
int erior airfilt er ,engin eair clean er,engin eoil
and oilfilt er etc. chang edmor efreq uent ly.The
tir es mus tbe checkedmor efreq uentl yif th e
ve hicle isoper ated under increased loads. Fur‐
th er information canbeobt ained ataqu alif ied
spec ialistwo rkshop. Batt
erydisconne ctionperiods The
ASSYSTPL US service interva ldispla ycan
calc ulateth eser vice duedateonl ywhen the
batt eryis con nected. #
Notedown theser vice duedatedispla yedon
th eins trument displaybef orediscon necting
th ebatt ery(/ page300). Engine
compartment Opening
andclosing thehood &
WARNIN GRisk ofacci dent dueto driv‐
ing withth ehood unlocked
The hood mayopen andblockyo ur vie w. #
Neverre lease thehood when driving. #
Beforeev erytrip, ensur eth at thehood
is loc ked. &
WARNIN GRisk ofacci dent andinjury
when openingand closingthehood
The hood maysuddenl ydr op intoth eend
position .
Ther eis arisk ofinjur yfo ran yone inthe
hood's rang eof mo vement. #
Donotopen orclose thehood ifth er e
is aper son inthehood's rang eof mo ve‐
ment. &
WARNIN GRisk ofburnswhen opening
th ehood
If yo uopen thehood when theengine has
ove rheat edorwhen ther eis afire inthe
engine compartmen t,th efo llo wing situat ions
ma yocc ur:
R Youco uld come intoco ntact withho t
ga ses.
R Youco uld come intoco ntact withot her
ho t,escaping operating fluids. #
Beforeopen ingthehood, allowthe
ove rheat edengine tocool down. #
Intheeve ntofafire intheengine com‐
par tmen t,ke ep thehood closed and
call thefire ser vice. &
WARNIN GRisk ofinju rydue tomo ving
par ts
Com ponents intheengine compartmen tma y
con tinue running orstar tup sudden ly,ev en if
th eignition isswitc hedoff. Maint
enanc eand care30
1

#
Slowly slide oildi ps tic k1 intoth eguide
tube tothestop, and pullitout again afte r
about thre esecon ds.
R Oilleve lis cor rect:oil leve lis be tween 2
and 3.
R Oilleve lto olow: oil leve lis at 3 or
belo w.
R Oilleve lto ohigh: oilleve lis abo ve2 . #
Ifth eoil leve lis toolow, add 1.1 US qt
(1 liter) ofengine oil. #
Ifth eoil leve lis toohigh, drain offexc ess
engine oil.Consult aqu alif ied spec ialist
wo rkshop.
Chec kingtheengine oilleve lusing theon-
boar dcom puter
Re quirement s:
R The engin ehas anoilleve lsen sor.If no t,th e
engine oilleve lcan becheckedonl ywit hth e
oil dips tick(/ page303).
R The engine hasbeen warmed up.
R The vehicle ispar kedon aleve lsur face.
R The engineisrunning atidle spe ed. R
The hoodis clo sed .
The engineoille ve lis de term ined during drivin g.
De term inin gth eengine oilleve lcan take up to
30 minut eswit hanor mal driving style and even
long erwit han act ive dr ivin gst yle.
On- boar dcom puter:
4 Service5
Engine OilLevel
One ofthefo llo wing mess ages will appear on
th emultifunc tiondispla y:
R Measuring Engine OilLevel.. .:measur ement
of theoil leve lis no tye tpo ssi ble. #
Repeat there qu estaf te ra maximu mof
30 minut es'driving.
R Engine OilLevel OKand thebar displa yfo r
indic atingth eoil leve lon themultifunc tion
displa yis green and isbe tween "min" and
"max": theoil leve lis cor rect.
R Engine OilLeve lAdd 1.0land thebar displa y
fo rindica tingtheoil leve lon themultifunc ‐
tion displa yis orang eand isbelo w"min": #
Add1.1 US qt(1l)of engine oil. R
Red uce Engine OilLevel andthebar displa y
fo rindica tingtheoil leve lon themultifunc ‐
tion displa yis orang eand isabo ve"max ": #
Drain offan yex cess engineoilthat has been
added. Todo so, con sult aqu alif ied spec ialist
wo rkshop.
R For Engine OilLevel Switch Ignition On #
Switc hon theignition tocheckth eengine oil
le ve l.
R Engine OilLeve lSyst emInoperat ive:The oil
le ve lsen sor ismalfun ctionin gor notcon nec‐
te d. #
Consult aqu alif ied spec ialistwo rkshop.
R Engine OilLevel System Currently Unavail. #
Close thehood. 30
4
Maint enanc eand care

Matt
efinish
R Onlyuse carepr oducts approvedfo r
Mer cedes-Ben z.
R Donotpolish theve hicle andalloywheels.
R Onlyuse carwashes that cor respond tothe
lat estengin eering standar ds.
R Donotuse carwash progr ams withafinal
ho twa xtrea tment.
R Donotus epa int cleane rs,buf fing orpolish‐
ing prod ucts ,gl oss preser vers,e.g. wax.
R Alw aysha ve paintw orkre pair scar ried out at
a qu alif ied spec ialistwo rkshop. No
teson cleaning decorativefo ils Obser
vetheno teson matt efinis hcar ein the
ch ap ter"No teson paintw ork/matt efinis hpa int‐
wo rkcar e"(/ page 309) .The yal so app lyto
matt edecor ativefo ils.
Obser vetheno teson cleaning decorativefo ils to
av oid vehicle damag e. Cleaning
R Forclea ning, useplenty ofwa terand amild
clea ning agent without additivesorabr asive
subs tances, e.g.a car shampooappr oved for
Mer cedes-Ben z.
R Remo vedirtimmediat ely, wher eposs ible,
whils tavo iding rubbing toohar d.Ther eis
ot her wise arisk ofdamagi ngthedecor ative
fo ilirre par ably.
R Ifth er eis dir ton thefinis hor ifth edecor a‐
tiv efo ilis dull: usethePa int Cleaner recom‐
mend edand approv ed forMer cedes-Benz.
R Insect remains: soakwithinsect remo verand
ri nse offth etreat edareas afte rw ards.
R Birddr oppin gs:soak withwa terand rinse off
af te rw ards.
R Topreve ntwa terst ains ,dr ya fo il-wr apped
ve hicle withasof t,absorbent clothafte r
eve rycar wash.
Av oiding dama getothedecor ative fo il
R The service life and color ofdecor ativefo ils
ar eim pair edby:
- Sunl ight -
Temp eratur e,e.g. hotair blower
- Weather condition s
- Stone chipping sand dirt
- Chemic alclean ingagent s
- Oilypr oduct s
R Donotuse polish onmatt edecorativ efo il.
Po lishin gwill have theef fect of shi ning the
fo il-wr apped surface.
R Donottr ea tmatt eor stru ctur eddeco rativ e
fo ils wit hwa x.Pe rm anen tst ains mayocc ur.
Sc ratche s,cor rosiv edeposits, areas affect ed by
cor rosion anddamag ecaused byinc orrect car e
canno tal wa ys be com pletely repair ed.Insuc h
cases, visitaqu alif ied spec ialistwo rkshop.
Yo ucan obtain mor einf ormat iononcar eand
cle anin gpr oduc tsfrom themanuf acturer.
In thecase offoil-wrapped surfaces, optica ldi f‐
fe re nces mayoccu rbe twee nth esur faces that
we renotpr otect edbyadec orativ efo ilaf te r
re mo ving adecor ativefo il. 31
0
Maint enance andcare

&
WARNIN GRisk ofexplosion from hydro‐
ge nga signiting
Ther eis adang erofhydrog en gasigniting
when chargin gth ebatt eryif th er eis ashor t
cir cuit orspar ksstar tto form . #
Mak esur eth at thepositiv ete rm inal of
th econ nect edbatt erydoes notcome
int ocon tact with vehicle parts. #
Neverpla ceme talobje ctsor tools ona
batt ery. #
The descr ibedorder ofthebatt ery
clam psmus tbe obser vedwhen con‐
nec tingand discon nectingth ebatt ery. #
When giving star tin gassis tance, alwa ys
mak esur eth at youon lyconnect bat‐
te ry term inals withident icalpolar ity. #
Dur ing star tin gassis tance, youmus t
obse rveth edescr ibedorder forcon‐
necting anddisconnecting thejum per
cable. #
Donotcon nect ordiscon nectthebat‐
te ry cla mp swhile theengine isrunning . &
WARNIN GRisk ofexplosion during
ch argin gpr oce ssand star tin gassis tance
Dur ing thech argin gpr oce ssand star tin g
assis tance, thebatt eryma yre lease anexplo‐
siv ega smixtur e. #
Avoid fire ,open flames ,cr eat ing spar ks
and smoking. #
Mak esur eth er eis suf ficie ntventil a‐
tio n. #
Donotle an ove ra batt ery. &
WARNIN GRisk ofexplosion from afro‐
zen battery
A disc hargedbatt eryma yfreeze attemp era‐
tur es slightl yabo veorbelo wfreezing point.
Dur ing star tin gassis tance orbatter ych arg‐
ing ,bat tery gascan bereleased. #
Alw aysallo wabatt eryto thaw before
ch argin git or per form ing star tin gassis ‐
ta nce. If
th eindicat or/warning lampsintheins trument
clus terdo notlig ht up atlow temp eratur es,itis
ve ry likelyth at thedisc hargedbatt eryhas fro‐
zen .In this case youma yne ither jump-start the
ve hicle norcharge thebatt ery.
The service life of abatt eryth at has been
th awe dma ybe dramaticall yshor tened .The
st ar tin gch aract eristic sma ybe impair ed,espe ‐
ciall yat low temp eratur es.
It is recomme ndedthat youha ve ath aw ed bat‐
te ry checkedat aqu alif ied spec ialistwo rkshop.
All vehicl es
* NO
TEDama gecau sed bynum erou sor
ex tende datt em ptsto star tth eengine Nu
me rous orextende datt em ptsto star tth e
engine maydamag eth ecat alytic converter
due tonon-co mbusted fuel. #
Avoid numer ousand extende datt em pts
to star tth eengine. 32
4
Breakdo wnassis tance

R
Ther eis amalfunct ioncaused byano ther
ra dio signal source
Chec kingthetir epr essur ewit hth etir epr es‐
sur emoni toring system
Re quirement s:
R The ignit ionisswitc hedon.
On- boar dcom puter:
4 Service 5
Tires
One ofthefo llo wing displa ysappear s:
R Cur rent tirepr ess ureand tirete mp eratur eof
th eindividual wheels: R
Tire pressure willbedisplayed afterdriving a
few minutes
R Tire Pressure MonitorAct ive: thete ac h-in
pr oce ssofthesy stem isno tye tcomple te.
The tirepr essur esarealr eady being moni‐
to re d. #
Com pareth etir epr essur ewit hth ere com‐
mend edtirepr ess urefo rth ecur rent operat‐
ing cond ition (/ page 338). Observeth e
no teson tirete mp eratur e(/ page336).
% The values displa yedin theon- boar dcom‐
put erma yde viat efrom those ofthetir e
pr essur ega ug eas they referto sea leve l.At
high elevatio ns, thetir epr essur eva lue indi‐
cat edbyapr essur ega ug ear ehigh erthan
th ose shownbytheon- boar dcom puter.In
th is case, donotre duce thetir epr essur e.
Re star ting thetir epr essur emoni toring sys‐
te m
Re quirement s:
R The recomme ndedtirepr ess ureis cor rectl y
se tfo rth ere spectiv eoper ating status onall
of thewheels (/page336). Re
star tth etir epr essur emonit oring system in
th efo llo wing situat ions:
R The tirepr essur ehas chang ed.
R The wheels ortires have been chang edor
ne wlyins talled.
On- boar dcom puter:
4 Service 5
Tires #
Swipe down wardson Touc hCon trol on the
lef t-hand sideofthesteer ing wheel.
The Use Current Pressures asNew Refer-
ence Values? messageis sho wninthemulti‐
func tion displa y. #
Torestar t,pr ess Touc hCon trol on thelef t-
hand sideofthesteer ing wheel.
The Tire Press. MonitorRestart edmessag eis
sho wninthemultifunc tiondispla y.
Cur rent wa rning mess ages aredele tedand
th eye llo w0077 warning lam pgoes out.
Af teryo uha ve been driving fora fe w
minut es,thesy stem checks whe ther thecur‐
re nt tirepr ess ures arewi thin thespecif ied
ra ng e. The current tirepr ess ures areth en
accep tedas refere nce values andmon itor ed. Wheels
andtires 34
1

Be
sureto also payatt ent ion tothefo llo wing
re lat ed topic:
R Noteson tirepr essur e(/ page336) Ti
re pres sur elo ss wa rning system Fu
nction ofthetir epr essur eloss warning
sy stem
The tirepr essur eloss warning system warnsth e
dr iver by means ofdisp lay messa geswhen ther e
is ase vere tirepr es su re loss.
Sy stem limit s
The system maybe impair edorma yno tfunc tion
par ticular lyin thefo llo wing situat ions:
R Incorrectly settir epr ess ure
R Sud den press urelos scau sed,fo rex am ple,
by afo re ign obje ctpene tratin gth etir e
R Steady pressur eloss inseveraltir es
The system has are strict ed ordel aye dfunc tion
par ticular lyin thefo llo wing situat ions:
R Poor ground condit ions,e.g.snowor gra vel
R Driving with sno wch ains R
When adoptingave ry spor tydriving style
wit hhigh corner ing speeds orsudden accel‐
er ation
R Drivin gwit hahigh load
The tirepr essur eloss warning system isonl yan
aid. Itis thedr iver's responsibili tyto setth etir e
pr essur eto there comme ndedcoldtirepr ess ure
su itab leforth eoper ating situation andtocheck
it.
Be sureto also obse rveth efo llo wing further
re lat ed subje cts:
R Noteson tirepr essur e(/ page336)
R Displa ymessag esabout thetir es
(/ page41 7)
Re star ting thetir epr essur eloss warning
sy stem
Re quirement s:
R The recomme ndedtirepr ess ureis cor rectl y
se tfo rth ere spectiv eoper ating status onall
wheels . Re
star tth etir epr essur eloss warning system in
th efo llo wing situat ions:
R The tirepr essur ehas chang ed.
R The wheels ortires have been chang edor
ne wlyins talled.
On- boar dcom puter:
4 Service 5
Tires #
Swipe down wardson Touc hCon trol on the
lef t-hand sideofthesteer ing wheel.
The Tire Pressure ControlSystem Active
Restart :Press Touch Controlmessag eis
sho wninthemultifunc tiondispla y. #
Tobegin restar t,pr ess Touc hCon trol on the
lef t-hand sideofthesteer ing wheel.
The Tire Pressure NowOK?messag eis
sho wninthemultifunc tiondispla y. #
Select Yes. #
Toconf irm restar t,pr ess Touc hCon trol on
th elef t-hand sideofthesteer ing wheel.
The Run FlatIndic atorRestart edmessag eis
sho wninthemultifunc tiondispla y. 34
2
Wheels andtires

er
ant com pressor oil(PAG oil) islocat edon the
inside ofthehood. Inf
ormation label(exa mp le–US A/China)
1 Hazardand service warning symbols
2 Refrig er ant filling capac ity
3 Applic ablestandar ds
4 PAGoil par tnum ber
5 GWP(global warming potentia l)of there frig‐
er ant used
6 Refrig er ant type Inf
ormation label(exa mp le–Canada)
1 Hazardand service warning symbols
2 Refrig er ant filling capac ity
3 Applic ablestandar ds
4 PAGoil par tnum ber
5 GWP(global warming potentia l)of there frig‐
er ant used
6 Refrig er ant type
Symbo ls1 indica tethefo llo wing:
R Possible dangers
R The need tohave ser vice workcar ried out at
a qu alif ied spec ialistwo rkshop only Fi
lling capacityforre frig er ant and PAGoil Model
Refrig er ant
All model s2 2.2±0.4 oz
(630 ±10 g) Model
PAGoil
All model s2 .8±0.4 oz
(80 ±10 g) Ve
hicl edata Ve
hicl edimens ions The
heightsspeci fied mayva ry as are sult ofthe
fo llo wing fact or s:
R Tire s
R load
R con dition ofthesuspension
R option aleq uipment 37
6
Tech nica lda ta