MERCEDES-BENZ C-CLASS CABRIOLET 2018 Owner's Guide
Manufacturer: MERCEDES-BENZ, Model Year: 2018, Model line: C-CLASS CABRIOLET, Model: MERCEDES-BENZ C-CLASS CABRIOLET 2018Pages: 350, PDF Size: 5.73 MB
Page 21 of 350

Adjusting the 4-way lumbar sup-
port .................................................. 98
Adjusting the head restraint ............ 96
Calling up a stored setting (mem-
ory function) .................................. 106
Cleaning the cover ......................... 294
Folding the backrest (rear com-
partment) forwards/back .............. 265
Folding the backrests forward/
back ................................................. 97
Important safety notes .................... 94
Seat backrest display message ..... 238
Seat heating .................................... 99
Seat heating problem .................... 100
Seat ventilation ................................ 99
Seat ventilation problem ................ 100
Storing settings (memory func-
tion) ............................................... 106
Switching AIRSCARF on/off .......... 100
Securing a load
see Securing cargo
Securing cargo .................................. 266
Selecting a gear
see Automatic transmission
Selector lever
Cleaning ......................................... 293
see Automatic transmission
Sensors (cleaning instructions) ....... 292
Service center
see Qualified specialist workshop
Service Center
see Qualified specialist workshop
Service menu (on-board com-
puter) .................................................. 203
Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 343
Coolant (engine) ............................ 343
Engine oil ....................................... 342
Fuel ................................................ 340
Important safety notes .................. 340
Refrigerant (air-conditioning sys-
tem) ............................................... 344
Washer fluid ................................... 344
Setting the date/time format
see also Digital Operator's Man-
ual .................................................. 253 Setting the language
see also Digital Operator's Man-
ual .................................................. 253
Setting the time
see also Digital Operator's Man-
ual .................................................. 253
Se
ttings
Factory (on-board computer) ......... 207
On-board computer ....................... 203
SETUP (on-board computer,
Mercedes-AMG vehicles) .................. 209
Side impact air bag ............................. 50
Side marker lamp (display mes-
sage) ................................................... 224
Side windows
Cleaning ......................................... 291
Important safety information ........... 85
Opening/closing .............................. 86
Opening/closing (all) ....................... 86
Problem (malfunction) ..................... 87
Resetting ......................................... 87
Reversing feature ............................. 85
SIRIUS services
see also Digital Operator's Man-
ual .................................................. 253
SmartKey
Changing the battery ....................... 79
Changing the programming ............. 78
Checking the battery ....................... 79
Display message ............................ 240
Door central locking/unlocking ....... 76
Important safety notes .................... 76
KEYLESS-GO start function .............. 77
Loss ................................................. 80
Mechanical key ................................ 78
Opening/closing soft top ................. 90
Overview .......................................... 76
Positions (ignition lock) ................. 123
Problem (malfunction) ..................... 80
Starting the engine ........................ 125
Smartphone
Starting the engine ........................ 126
SMS
see also Digital Operator's Man-
ual .................................................. 253
Snow chains ...................................... 315
Socket (12 V)
Center console .............................. 270
Index19
Page 22 of 350

General notes ................................ 270
Rear compartment .........................270
Soft top
AIRCAP ............................................ 91
Cleaning ......................................... 289
Display message ............................ 239
Important safety notes .................... 88
Opening/closing (SmartKey) ........... 90
Opening/closing (with soft-top
switch) ............................................. 89
Problem (malfunction) ..................... 93
Relocking ......................................... 90
wind screen ..................................... 91
Soft-top switch ....................................8 9
Sound
Switching on/off ........................... 254
Special seat belt retractor .................. 60
Specialist workshop ............................31
Speed, controlling
see Cruise control
Speedometer
Activating/deactivating the addi-
tional speedometer ........................ 207
Digital ............................................ 197
In the Instrument cluster ................. 36
Segments ...................................... 192
Selecting the display unit ............... 207
SPORT handling mode
Deactivating/activating
(Mercedes-AMG vehicles) ................6 9
Warning lamp ................................. 246
Sports exhaust system
AMG ............................................... 129
Standing lamps
Display message ............................2 24
Switching on/off ........................... 108
Start button
Display message ............................ 241
Start/Stop button
Key positions ................................. 124
Starting the engine ........................ 125
Start/stop function
see ECO start/stop function
Starting (engine) ................................ 125
Starting the engine
see Starting (engine)
STEER CONTROL .................................. 74 Ste
ering
Display message ............................ 238
Warning lamps ............................... 252
Steering assistant STEER CON-
TROL
see STEER CONTROL
Steering Pilot
Display message ............................ 232
with Distance Pilot DISTRONIC ...... 159
Steering wheel
Adjusting (electrically) ................... 101
Button overview ............................... 37
Buttons (on-board computer) ......... 193
Cleaning ......................................... 293
EASY ENTRY/EXIT feature ............. 101
Important safety notes .................. 100
Storing settings (memory func-
tion) ............................................... 106
Steering wheel heating
Problem (malfunction) ................... 101
Switching on/off ........................... 101
Steering wheel paddle shifters ........138
Stopwatch (RACETIMER) ................... 210
Stowage areas ................................... 263
Stowage compartments
Armrest (under) .............................2 64
Center console .............................. 264
Cup holders ................................... 267
Door ............................................... 265
Eyeglasses compartment ...............2 64
Glove box ....................................... 264
Important safety information ......... 263
Map pockets .................................. 265
Stowage net ................................... 265
see Stowage areas
Stowage net ....................................... 265
Stowage well beneath the trunk
floor .................................................... 267
Summer opening
see Convenience opening feature
Summer tires
In winter ........................................ 314
Sun visor ............................................ 268
Suspension setting
AIRMATIC ...................................... 164
AMG adaptive sport suspension
system ...........................................1 65
20Index
Page 23 of 350

Suspension tuningSETUP (on-board computer,
Mercedes-AMG vehicles) ............... 209
Switching air-recirculation mode
on/off .................................................1 20
Switching on media mode
Via the device list .......................... 261
T
Tachometer ........................................ 193
Tail lamps
Display message ............................ 224
Tank
see Fuel tank
Tank content
Fuel gauge ....................................... 36
Technical data
Capacities ...................................... 340
Information .................................... 338
Vehicle data ................................... 345
Telephone
Accepting a call (multifunction
steering wheel) .............................. 202
Authorizing a mobile phone (con-
necting) ......................................... 260
Connecting a mobile phone (gen-
eral information) ............................ 260
Display message ............................ 239
Introduction ................................... 202
Menu (on-board computer) ............ 202
Number from the phone book ........ 202
Redialing ........................................ 203
Rejecting/ending a call ................. 202
see also Digital Operator's Man-
ual .................................................. 253
Switching between mobile
phones ........................................... 261
see Mobile phone
Temperature
Coolant (display in the instrument
cluster) .......................................... 193
Engine oil (on-board computer,
Mercedes-AMG vehicles) ............... 208
Outside temperature ...................... 193
Setting (climate control) ................ 118
Transmission oil (on-board com-
puter, Mercedes-AMG vehicles) ..... 208 Through-loading feature
................... 265
Timing (RACETIMER) ......................... 210
Tire pressure
Calling up (on-board computer) ..... 319
Checking manually ........................ 318
Display message ............................ 234
Maximum ....................................... 318
Not reached (TIREFIT) .................... 299
Notes ............................................. 316
Reached (TIREFIT) .......................... 300
Recommended ............................... 315
Using the TIREFIT kit ...................... 298
Tire pressure loss warning system
General notes ................................ 318
Important safety notes .................. 318
Restarting ...................................... 319
Tire pressure monitor
Checking the tire pressure elec-
tronically ........................................ 321
Function/notes ............................. 319
Genera l note
s ................................ 319
Important safety notes .................. 319
Radio type approval for the tire
pressure monitor ........................... 322
Restarting ...................................... 321
Warning lamp ................................. 251
Warning message .......................... 321
Tire pressure sensors
Display message ............................ 235
Tire-change tool kit ........................... 296
TIREFIT kit
Important safety notes .................. 298
Storage location ............................ 296
Tire pressure not reached .............. 299
Tire pressure reached .................... 300
Using ............................................. 298
Tires
Aspect ratio (definition) ................. 331
Average weight of the vehicle
occupants (definition) .................... 329
Bar (definition) ............................... 329
Changing a wheel .......................... 331
Characteristics .............................. 329
Checking ........................................ 313
Curb weight (definition) ................. 330
Definition of terms ......................... 329
Direction of rotation ...................... 332
Display message ............................ 234
Index21
Page 24 of 350

Distribution of the vehicle occu-
pants (definition) ............................ 331
DOT (Department of Transporta-
tion) (definition) ............................. 329
DOT, Tire Identification Number
(TIN) ............................................... 329
GAWR (Gross Axle Weight Rating)
(definition) .....................................330
GVW (Gross Vehicle Weight) (def-
inition) ...........................................3 30
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 330
Important safety notes .................. 312
Increased vehicle weight due to
optional equipment (definition) ...... 330
Information on driving .................... 312
Kilopascal (kPa) (definition) ........... 330
Labeling (overview) ........................ 326
Load bearing index (definition) ...... 331
Load index ..................................... 328
Load index (definition) ................... 330
Maximum load on a tire (defini-
tion) ............................................... 330
Maximum loaded vehicle weight
(definition) ..................................... 330
Maximum permissible tire pres-
sure (definition) ............................. 330
Maximum tire load ......................... 328
Maximum tire load (definition) ....... 330
MOExtended tires .......................... 314
Optional equipment weight (defi-
nition) ............................................ 331
PSI (pounds per square inch) (def-
inition) ........................................... 331
Replacing ....................................... 331
Service life ..................................... 313
Sidewall (definition) ....................... 331
Snow chains .................................. 315
Speed rating (definition) ................ 330
Storing ........................................... 332
Structure and characteristics
(definition) ..................................... 329
Summer tires in winter .................. 314
Temperature .................................. 326
TIN (Tire Identification Number)
(definition) ..................................... 331
Ti re b
ead (definition) ...................... 331
Tire pressure (definition) ................ 331 Tire pressures (recommended) ...... 330
Tire size (data) ............................... 336
Tire size designation, load-bearing
capacity, speed rating .................... 326
Tire tread ....................................... 313
Tire tread (definition) ..................... 331
Total load limit (definition) ............. 331
Traction ......................................... 325
Traction (definition) ....................... 331
Tread wear ..................................... 325
Uniform Tire Quality Grading
Standards ...................................... 325
Uniform Tire Quality Grading
Standards (definition) .................... 330
Wear indicator (definition) ............. 331
Wheel and tire combination ........... 336
Wheel rim (definition) .................... 330
see Flat tire
Top Tether ............................................ 62
Touchpad
Changing the station/music
track .............................................. 256
Character suggestions ................... 255
Deleting characters ....................... 255
Entering a space ............................ 255
Entering characters ....................... 255
Gesture control .............................. 255
Handwriting recognition ................ 255
Operating the touchpad ................. 255
Overview ........................................ 255
Quick access for Audio .................. 256
Switching ....................................... 255
Switching input line ....................... 255
Tow-starting
Emergency engine starting ............ 309
Important safety notes .................. 306
Towing a trailer
ESP
®(Electronic Stability Pro-
gram) ............................................... 70
Towing away
Important safety guidelines ........... 306
Installing the towing eye ................ 307
Notes for 4MATIC vehicles ............ 309
Removing the towing eye ............... 307
Transporting the vehicle ................ 308
With both axles on the ground ....... 308
With the rear axle raised ................ 307
Towing eye ......................................... 296
22Index
Page 25 of 350

Traction systemsee ETS/4ETS (Electronic Trac-
tion System)
Traffic reports
see also Digital Operator's Man-
ual .................................................. 253
Traffic Sign Assist
Activating/deactivating the warn-
ing function .................................... 204
Display message ............................ 231
Function/notes ............................. 182
Important safety notes .................. 182
Instrument cluster display ............. 182
Transfer case ..................................... 141
Transmission
Display message ............................ 237
see Automatic transmission
Transmission oil
Temperature (on-board computer,
Mercedes-AMG vehicles) ............... 208
Transmission position display ......... 134
Transporting the vehicle .................. 308
Trim pieces (cleaning instruc-
tions) .................................................. 293
Trip computer (on-board com-
puter) .................................................. 197
Trip odometer
Calling up ....................................... 196
Resetting (on-board computer) ...... 198
Trunk
Important safety notes .................... 83
Locking separately ........................... 84
Opening (automatically from
inside) .............................................. 84
Opening (automatically from out-
side) ................................................. 84
Opening/closing (manually from
outside) ............................................ 83
Trunk lid
Display message ............................ 238
Opening dimensions ...................... 345
Trunk partition
Display message ............................ 239
General notes .................................. 90
Opening/closing .............................. 90
Turn signals
Display message ............................ 224 Switching on/off ........................... 108
Two-way radio
Frequencies ................................... 338
Installation ..................................... 338
Transmission output (maximum) .... 338
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 83
From inside the vehicle (central
unlocking button) ............................. 82
USB devices
Connecting to the Media Inter-
face ............................................... 262
V
Vanity mirror (in the sun visor) ........ 269
Vehicle
Correct use ...................................... 31
Data acquisition ............................... 32
Display message ............................ 236
Electronics ..................................... 338
Equipment ....................................... 28
Individual settings .......................... 203
Limited Warranty ............................. 32
Loading .......................................... 322
Locking (in an emergency) ............... 83
Locking (SmartKey) .......................... 76
Lowering ........................................ 336
Maintenance .................................... 29
Operating safety .............................. 30
Operation outside the USA/
Canada ............................................ 29
Parking .......................................... 143
Parking for a long period ................ 146
Pulling away ................................... 126
Raising ........................................... 333
Reporting problems ......................... 31
Securing from rolling away ............ 332
Technical data ............................... 338
Towing away .................................. 306
Transporting .................................. 308
Unlocking (in an emergency) ........... 83
Unlocking (SmartKey) ...................... 76
Vehicle data ................................... 345
Index23
Page 26 of 350

Vehicle batterysee Battery (vehicle)
Vehicle dimensions ........................... 345
Vehicle emergency locking ................ 83
Vehicle identification number
see VIN
Vehicle identification plate .............. 339
Vehicle level
AIRMATIC ...................................... 164
Display message ............................ 228
Video
Operating the DVD ......................... 201
see also Digital Operator's Man-
ual .................................................. 253
VIN
Seat ............................................... 340
Type plate ...................................... 339
W
Warning and indicator lampsABS ................................................ 244
Active Brake Assist ........................ 250
Airbag ............................................ 247
Brakes ........................................... 243
Coolant .......................................... 248
Distance warning ........................... 250
Engine diagnostics ......................... 247
ESP
®.............................................. 244
ESP®OFF ....................................... 246
Fuel tank ........................................ 247
General notes ................................ 241
Overview .......................................... 36
Parking brake ................................ 247
PASSENGER AIR BAG ...................... 44
Reserve fuel ................................... 247
Restraint system ............................ 247
Seat belt ........................................ 241
SPORT handling mode ................... 246
Steering ......................................... 252
Tire pressure monitor .................... 251
Warranty .............................................. 28
Washer fluid
Display message ............................ 239
Weather display (COMAND)
see also Digital Operator's Man-
ual .................................................. 253 Wheel and tire combinations
Tires ............................................... 336
Wheel bolt tightening torque ........... 336
Wheel chock ...................................... 332
Wheels
Changing a wheel .......................... 331
Checking ........................................ 313
Cleaning ......................................... 291
Important safety notes .................. 312
Information on driving .................... 312
Interchanging/changing ................ 331
Mounting a new wheel ................... 335
Mounting a wheel .......................... 332
Removing a wheel .......................... 335
Snow chains .................................. 315
Storing ........................................... 332
Tightening torque ........................... 336
Wheel size/tire size ....................... 336
Wind deflector (cleaning instruc-
tions) .................................................. 289
Wind screen ......................................... 91
Wind screen (cleaning instruc-
tions) .................................................. 290
Windows
see Side windows
Windshield
Defrosting ...................................... 118
Windshield washer fluid
see Windshield washer system
Windshield washer system
Adding washer fluid ....................... 285
Important safety notes .................. 344
Windshield wipers
Problem (malfunction) ................... 114
Repl acing the w
iper blades ............ 112
Switching on/off ........................... 111
Winter driving
Important safety notes .................. 314
Slippery road surfaces ................... 151
Snow chains .................................. 315
Winter operation
Radiator cover ............................... 282
Summer tires ................................. 314
Winter tires
M+S tires ....................................... 314
Wiper arm
Moving to a vertical position .......... 112
24Index
Page 27 of 350

Wiper bladesCleaning ......................................... 291
Important safety notes .................. 112
Replacing ....................................... 112
Without changing gears
Display message ............................ 237
Wooden trim (cleaning instruc-
tions) .................................................. 293
Workshop
see Qualified specialist workshop
Index25
Page 28 of 350

Introduction
The printedOperator's Manual provide sinfor-
mation about th esaf eoperation of your vehicle.
The Digital Operator's Manual provide scompre-
hensiv eand specifically adapted information on
your vehicle's equipmen tand multimedia sys-
tem. You can call up th eDigital Operator's Man -
ual via th emultimedia system.
iYou will no tincur any cost swhen calling up
th eDigital Operator's Manual. The Digital
Operator's Manual works without connecting
to th eInternet .
Ther eare three ways to access th etopic sof th e
Digital Operator's Manual:
RVisua lsearch
The visual search allows you to explor eyour
vehicl e"virtually". Starting from either th e
vehicl eexterio rvie wor interio rview, you can
access man yof th edifferen ttopic scovered
by th eDigital Operator's Manual. To access
th evehicl einterio rsection ,select th e"Vehi-
cle interior" view.
RKeywor dsearch
The keyword search allows you to search for a
keyword by enterin gcharacters.
RContent s
You can select individual section sin th econ-
tents.
iThe Digital Operator's Manual is deactiva-
te dfor safet yreason swhile driving .
Operation
Calling up the Digital Operator's Man-
ual
XPress theØ buttonon th ecenter console.
The overview relating to th evehicl eappears.
XSelec tth e"Operator's Manual" men uitem by
turnin g3 or pressin g7 thecontroller.
XConfir m7 themessage about th ewarning
and safet ynotes.
The men ufor th eDigital Operator's Manual
appears.
Operating the Digital Operator's Man-
ual
General notes
Pleas eobserv eth einformation about th eoper -
ation of th econtroller (Ypage 254).
Content pages
The conten tpages can be accessed by mean sof
a visual search , akeyword search or usin gth e
contents .
XTo scroll forward/back :tur n3 thecon-
troller .
XTo displa yin full-screen or animation: slide
8 thecontroller to th elef t:.
XTo select information tex tor sav ebook -
marks: slide9 thecontroller to th e
right ;.
XTo select alink :slide 6thecontroller
down =.
XTo exit acontent page: select the%
symbol ?.
XTo call up th emen uof th eDigital Opera -
tor's Manual: selectÞsymbol A.
XTo switch functions to th emultimedi a
system using th ebutton son th ecenter
console: press the$, %,ÕorØ
button.
The selected men uappears. The Digital Oper -
ator's Manual remain sopen in th eback-
ground .
26Digital Operator's Manual
Page 29 of 350

Protecting the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental concerns and recom-
mendations
Wherever the Operator's Manual requires you to
dispose of materials, first try to regenerate or re-
use them. Observe the relevant environmental
rules and regulations when disposing of materi-
als. In this way you will help to protect the envi-
ronment.
Genuine Mercedes-Benz parts
HEnvironmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
!Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
Genuine Mercedes-Benz parts27
Introduction
Z
Page 30 of 350

systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts (
Ypage 339).
Operator's Manual
Vehicle equipment
i
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of publica-
tion of the Operator's Manual. Country-spe-
cific differences are possible. Bear in mind
that your vehicle may not feature all functions
described here. This also applies to safety-
relevant systems and functions. The equip-
ment in your vehicle may therefore differ from
that shown in the descriptions and illustra-
tions.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
iShould you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Information for customers in Califor-
nia
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the substantial defect or malfunction can result in death or serious injuries for the
28Service and vehicle operation
Introduction