MERCEDES-BENZ C-CLASS SALOON 2018 Owners Manual

R
Con firm ation of the data pr otection prom pt
R Cur rent vehicle location
R Mileage and maintenance data
R Selected data about thest atus of theve hicle
The following data is transmitted if no service is
activated and the data pr otection prom pthas
been confirmed:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
The following data is transmitted if the data pro‐
te ction prom pthas been rejected:
R Reason for initiating the call
R Rejection of the data pr otection prom pt Mercedes-Benz emer
gency call sy stem Information on
the Mercedes-Benz emer‐
ge ncy call sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from the wireless service pr oviders.
Insuf ficient network co verage from the wireless
service pr oviders may result in an emer gency
call not being transmitted.
The Mercedes-Benz eme rgency call sy stem is
av ailable for at least tenye ars starting from the
manufacturing date.
The ignition must be switched on before an auto‐
matic emergency call can be made.
0009 The Mercedes-Benz emer gency call sy stem
is activated at thefa ctor y.
Overview of the Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access. The emer
gency call can be made au tomatical ly
( 0013 page 369) or manually (0013 page 369).
Only make emer gency calls if you or others are
in need of rescue. Do not make an emer gency
call in theeve nt of a breakdown or a similar sit‐
uation.
Displ ays in the media displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, 0053appears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall.
0009 Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter. 368
Multimedia sy stem

Tr
iggering an automatic emer gency call
Re quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐
dent, the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R In cer tain situations data is also transmitted
in thevo ice channel tothe Mercedes-Benz
emer gency call centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
The SOS button in theov erhead control panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. 0007
Dial the emer gency call number 11 2onyour
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator. R
Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately.
Tr iggering a manual emer gency call 0007
Press and hold the SOS button in theove r‐
head control panel for at least one second.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre service pr ovider.
R Onthe basis of the call, the service pr ovider
decides whe ther it is necessary tocall res‐ Multimedia sy
stem 369

cue
teams and/or the police tothe accident
site.
R In cer tain situations data is also transmitted
in thevo ice channel tothe Mercedes-Benz
emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y.0007
Dial the emer gency call number 11 2onyour
mobile phone.
Ending an unin tentional emer gency call 0007
Select 0076onthe multifunction steering
wheel. Data transfer of
the Mercedes-Benz emer‐
ge ncy call sy stem
In theeve nt of an au tomatic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data
R GPS position data on thero ute (a few
hundred metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem Fo
r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be called up
R Avo ice connection totheve hicle occupants
can be es tablished
0009 ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be used for up to
two hou rsafte r sending an emergency call.
Fu nction of the emer gency call sy stem self-
diagnosis (Russia)
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe media
displa y.
Please, make sure, that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of the
media display is switched OFF, this means the
emer gency call sy stem passed diagnostics suc‐ 37 0
Multimedia sy stem

cessfully. If necessar
y,switch ON the media dis‐
pla y,if it was switched OFF before.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. 0007
Tostart thete st mode: press and hold the
0076 button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. 0007
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Online and Internet functions
Internet connection
Information on connecting
tothe Internet 000A
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. 0007
Only operate this equipment when the
traf fic situation permits. 0007
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. 000A
WARNING Risk of di stra ction from oper‐
ating mobile communication equipment
while theve hicle is in motion
If yo u operate mobile communication equip‐
ment when driving, you will be distracted
from the tra ffic situation. This could also
cause youto lose control of theve hicle. 0007
Only operate this equipment when the
ve hicle is stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating mobile communication equipment in
th eve hicle.
Depending on theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Vehicles with a communication module:
Internet use including Mercedes me connect
services and data roaming (0013 page372).
R Vehicles without a communication mod‐
ule: Multimedia sy
stem 371

-
viaWi-Fi wi tha data-enabled mobile
phone (0013 page372)
- viaBluetoo th®
with a data-enabled
mobile phone (0013 page372)
The In tern et functions can only be used toa limi‐
te d deg ree whilst driving.
Fu nction of the communication module
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integ rated SIM card.
To use In tern et access via the communication
module thefo llowing conditions must be me t:
R The vehicle is equipped with a permanently
ins talled communication module.
R Mercedes me connect is active and ready for
operation.
R Mercedes me connect is activated for Inter‐
net access.
R Country dependent: data volume via
Mercedes me connect is available.
If th e data volume limit is reached, theav ailabil‐
ity of Mercedes me connect services is limited. The data
volume must be pur chased via
Mercedes me connect.
0009 Con tact a Mercedes-Benz service centre to
fi nd out wh ether it is possible topur chase
data volume in your count ry.
Setting up an Internet connection via Wi-Fi
Re quirements:
R theWi -Fi function is acti vated on the multi‐
media sy stem (0013 page 309).
R theWi -Fi function is acti vated on theex tern al
device (see the manufacturer's operating
instructions).
R Internet access via Wi-Fi is acti vated (see the
manufacturer's operating instructions).
The Internet connection via Wi-Fi is restricted or
does not function if:
R the mobile phone is switched off
R mobile data use is deactivated on the mobile
phone
R theWi -Fi function is deacti vated on the multi‐
media sy stem R
theWi -Fi function is deacti vated on theex ter‐
nal device
R Internet access via Wi-Fi is deacti vated on
th eex tern al device
Multimedia sy stem:
0018 System 0019
ö Connectivity
0019 Internet settings
0019 Search for Wi-Fi networks 0007
Select the networ k. 0007
Log in totheWi -Fi network
(0013 page 309).
Setting up an Internet connection via Blue‐
to oth ®
Requ irements:
R A mobile phone is connec tedto the multime‐
dia sy stem via Blue tooth ®
(0013 page 349).
To connect via Blu etoo th®
,th e mobile phone
supports one of thefo llowing Blue tooth®
pro‐
fi les:
R DUN (Dial- UpNet working)
R PAN (Personal AreaNet work) 372
Multimedia sy stem

The Internet connection via Blue
tooth®
is restric‐
te d or does not function if:
R the mobile phone is switched off
R the mobile phone network co verage is insuf‐
fi cient
R mobile da tause is deactivated on the mobile
phone
R the Blue tooth®
function on the multimedia
sy stem is switched off and the mobile phone
is to be connec ted via Blue tooth®
R the Blue tooth®
function is switched off on
th e mobile phone and the mobile phone is to
be connec ted via Blue tooth®
R neither the mobile phone network nor the
mobile phone allow simultaneous use of a
te lephone and an Internet connection
R the mobile phone has not been enabled for
Internet access via Blue tooth®
If a mobile phone is connected tothe multimedia
sy stem forth efirs t time via Blu etoo th®
,yo u will
be assis tedth ro ugh the process of setting up an
Internet connection. The Internet connection can also be confi
gured
manually.
Fu rther information can be obtained at http://
www.mercedes-benz.com/connect or from a
Mercedes-Benz service centre.
Multimedia sy stem:
0018 System 0019
ö Connectivity
0019 Internet settings
Blue tooth ®
connection via PAN 0007
Select the mobile phone.
The Internet connection is es tablished.
Switching the Blu etoo th®
pr ofile
Re quirements:
R The mobile phone supports the DUN and
PA N Blue tooth®
profiles.
Multimedia sy stem:
0018 System 0019
ö Connectivity
0019 Internet settings 0007
Toswitch from DUN toPAN: select the
mobile phone. 0007
Select 0080. 0007
Select Change configuration. 0007
Activate 0073Automatic configuration.
The Internet connection is au tomatical lycon‐
fi gured using thePA N Blue tooth®
profile. 0007
Toswitch from PANto DUN: select the
mobile phone. 0007
Select 0080. 0007
Select Change configuration. 0007
Deactivate 0053Automatic configuration. 0007
Select Configure settings using COMAND . 0007
Configuri ngthe Internet connection using
preset or manual access data
(0013 page372).
Editing access data
Requ irements:
R The mobile phone supports the Blue tooth®
DUN profile. Multimedia sy
stem 373

Multimedia sy
stem:
0018 System 0019
ö Connectivity
0019 Internet settings 0007
Highlight the mobile phone. 0007
Select 0080. 0007
Select Change configuration .0007
For mobile phones with PAN and DUN:
select Configure settings using COMAND. 0007
Configure the Internet connection using pre‐
set or manual access data (0013 page372).
Cancelling Interne t access permission for a
mobile phone
Multimedia sy stem:
0018 System 0019
ö Connectivity
0019 Internet settings 0007
Highlight the mobile phone. 0007
Select 0080. 0007
Select Delete configuration. 0007
Select Yes. Displaying mobile phone details
Multimedia sy
stem:
0018 System 0019
ö Connectivity
0019 Internet settings 0007
Highlight the mobile phone. 0007
Select 0080. 0007
Select Details.
Establishing an Internet connection
Multimedia sy stem:
0018 Connect 0007
Forex ample, select zBrowser .
0009 The multimedia sy stem usually es tablishes
th e Internet connection automaticall y.Ifthe
multimedia sy stem is not connected tothe
Internet, the Internet connection is es tab‐
lished when an Internet application is used.
0009 The availability of web br ows ers is count ry-
dependent. Connection
status Connection
status overview 1
Display of existing connection and there cep‐
tion field stre ngth of the connected Blue‐
tooth ®
device
Displaying the connection status
Multimedia sy stem:
0018 System 0019
ö Connectivity 0007
Select Internet status .374
Multimedia sy stem

0009
When connected via Wi-Fi or a Blu etoo th®
device, the appr oximate data volume trans‐
mit ted is displa yed. The exact values can be
re qu ested from your mobile phone network
pr ov ider.
0009 Inthe case of a connection via the communi‐
cation module thefo llowing status informa‐
tion is shown:
R Type of network
R Status online/of fline Mercedes-Benz Apps
Calling up Mercedes-Benz Apps
Re
quirements:
R The registration forth e use of Mercedes-
Benz Apps has been comple ted.
R The general term s and conditions ha vebeen
con firm ed.
Multimedia sy stem:
0018 Connect 0019
00C0 Mercedes-Benz Apps 0007
Select an app. 0009
The available features are countr y-depend‐
ent.
Licence fees may be applicable.
Operating Mercedes-Benz Apps using voice
control
Re quirements:
R The registration forth e use of Mercedes-
Benz Apps has been comple ted.
R The general term s and conditions ha vebeen
con firm ed.
The 0054 symbol indicates that a Mercedes-
Benz app can be used via voice control. 0007
Select a Mercedes-Benz app.
The app menu is displa yed. 0007
Touse voice control: select0054Lan-
guage. 0007
Say thequ estion or command.
0009 Voice control is not available in all countries
and languages. We
b br owser Calling up a
web page 000A
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. 0007
Only operate this equipment when the
traf fic situation permits. 0007
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. Multimedia sy
stem 375

Multimedia sy
stem:
0018 Connect 0019
z Browser
0019 z Enter URL 0007
Ente r aweb address.
0009 The function is count ry-dependent. 0007
Tofinish the entry and call up thewe b‐
site: select 0054.
Showing/hiding thewe b br ows er menu
If yo u call up a website byselecting a link, for
ex ample, thewe b br ows er menu is hidden. 0007
Toshow/hide: pressthe0038 button.
0009 The web br ows er supports video playbac k.
0009 Nowebsites or videos are displa yed while
th eve hicle is in motion. We
b br owser overview 1
URL ent ry
2 Bookma rks
3 Web page, back
4 Web page, forw ards
5 Options
6 Closes the br ows er Calling up
web br owser options
Multimedia sy stem:
0018 Connect 0019
z Browser
0019 Z Options
The following functions are available:
R Refresh page /Cancel
R Zoom
R Browser settings
R Delete browser data 0007
Select an option. 0007
Make the desired changes tothe settings.
Calling up thewe b br owser settings
Multimedia sy stem:
0018 Connect 0019
z Browser
0019 Z Options 0019
Browser settings
The following functions are available:
R Block popups
R Enable Javascript
R Enable cookies 0007
Activate 0073or deacti vate 0053 the function. 376
Multimedia sy stem

Deleting br
owser data
Multimedia sy stem:
0018 Connect 0019
z Browser
0019 Z Options 0019
Delete browser data
The following options are available:
R All
R Cache
R Cookies
R Entered URLs
R Form data 0007
Select an option. 0007
Select Yes.
Managing bookmar ks
Multimedia sy stem:
0018 Connect 0019
z Browser
0019 ß Bookmarks
Selecting a bookmark 0007
Select an entry. Creating a bookmark 0007
Select Add new bookmark. 0007
Enter a URL and a name. 0007
Select ¡.
Editing a bookmark 0007
Highlight a bookmar k. 0007
Select p. 0007
Select Edit. 0007
Enter a URL and a name. 0007
Select ¡.
Deleting a bookmark 0007
Highlight a bookmar k. 0007
Select p. 0007
Select Delete. 0007
Select Yes.
Closing the br owser
Multimedia sy stem:
0018 Connect 0019
z Browser 0007
Select åClose browser . Internet
radio Calling up In
ternetradio
Re quirements:
R There is an account on http://
www.me rcedes.me.
R The Internet radio service is activated.
R The data volume is available.
Depending on the count ry, data volume may
need tobe pur chased.
R Afast Internet connection for data transmis‐
sion free of inter fere nce.
The services are countr y-dependent.
Fo r more information, consult a Mercedes-
Benz service centre.
Multimedia sy stem:
0018 Radio 0019
Þ Radio source 0007
Select TuneIn radio.
The Internet radio display appears. The last
st ation set starts playing.
0009 The connection quality depends on the local
mobile phone reception. Multimedia sy
stem 377