Tow away MERCEDES-BENZ C-Class SEDAN 2012 W204 Owner's Manual

Authorized Mercedes-Benz Centersee Qualified specialist workshop
AUTO lights
Display message ............................ 225
see Lights
Automatic headlamp mode .............. 108
Automatic transmission Automatic drive program ...............146
Changing gear ............................... 144
Display message ............................ 236
Driving tips .................................... 144
Emergency running mode ..............149
Kickdown ....................................... 144
Manual drive program ....................147
Problem (malfunction) ...................149
Program selector button ................144
Pulling away ................................... 139
Releasing the parking lock
manually ........................................ 149
Selector lever ................................ 142
Shift ranges ................................... 146
Starting the engine ........................139
Steering wheel paddle shifters ......145
Transmission position display ........143
Transmission positions ..................143
Automatic transmission
emergency mode ............................... 149
B
Back support see Lumbar support
Backup lamp
Changing bulbs .............................. 116
Display message ............................ 224
Bag hook ............................................ 258
BAS (Brake Assist System) ................. 59
Basic settings see Settings
BAS PLUS (Brake Assist System
PLUS) .................................................... 60
Battery (SmartKey) Checking .......................................... 74
Important safety notes ....................74
Replacing ......................................... 74
Battery (vehicle)
Charging ........................................ 300
Display message ............................ 227
Important safety notes ..................298
Jump starting ................................. 301
Belt
see Seat belts
Blind Spot Assist
Activating/deactivating .................205
Notes/function .............................. 183
see Active Blind Spot Assist
Brake Assist System
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 217
Notes ............................................. 350
Brake fluid level ................................ 282
Brake lamps Changing bulbs .............................. 116
Display message ............................ 223
Brakes
ABS .................................................. 59
BAS .................................................. 59
BAS PLUS ........................................ 60
Brake fluid (notes) .........................350
Display message ............................ 214
Driving tips .................................... 156
High-performance brake system ....158
Important safety notes ..................156
Maintenance .................................. 157
Parking brake ................................ 154
Warning lamp ................................. 241
Breakdown
see Flat tire
see Towing away/tow-starting
Bulbs
see Changing bulbs
C
California Important notice for retail
customers and lessees ....................22
Calling up a malfunction
see Display messages
Capacities
see Technical data
Car
see Vehicle
Index5

GVW (Gross Vehicle Weight)
(definition) ..................................... 332
GVWR (Gross Vehicle Weight
Rating) (definition) .........................332
Important safety notes ..................310
Increased vehicle weight due to
optional equipment (definition) ......332
Kilopascal (kPa) (definition) ...........332
Labeling (overview) ........................327
Load bearing index (definition) ......333
Load index ..................................... 330
Load index (definition) ...................332
Maximum loaded vehicle weight
(definition) ..................................... 332
Maximum load on a tire
(definition) ..................................... 333
Maximum permissible tire
pressure (definition) ....................... 333
Maximum tire load .........................325
Maximum tire load (definition) .......333
Optional equipment weight
(definition) ..................................... 333
PSI (pounds per square inch)
(definition) ..................................... 333
Replacing ....................................... 334
Service life ..................................... 311
Sidewall (definition) .......................333
Speed rating (definition) ................332
Storing ........................................... 335
Structure and characteristics
(definition) ..................................... 331
Temperature .................................. 327
TIN (Tire Identification Number)
(definition) ..................................... 333
Tire bead (definition) ......................333
Tire pressure (definition) ................333
Tire pressures (recommended) ......331
Tire size (data) ............................... 335
Tire size designation, load-bearing
capacity, speed rating .................... 328
Tire tread ....................................... 311
Tire tread (definition) .....................333
Total load limit (definition) .............334
Traction ......................................... 326
Traction (definition) .......................334
Tread wear ..................................... 326
Uniform Tire Quality Grading
Standards ...................................... 326Uniform Tire Quality Grading
Standards (definition) ....................331
Unladen weight (definition) ............332
Wear indicator (definition) .............334
Wheel rim (definition) ....................332
see Flat tire
Top Tether ............................................ 56
Towing Important safety guidelines ...........302
Installing the towing eye ................303
Removing the towing eye ...............304
With the rear axle raised ................304
Towing away
With both axles on the ground .......304
Tow-starting
Emergency engine starting ............305
Important safety notes ..................302
Transmission
see Automatic transmission
Transporting the vehicle .................. 304
Trim pieces (cleaning instructions) . 288
Trip computer (on-board
computer) .......................................... 199
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 199
Resetting (on-board computer) ......200
Trunk
Emergency release ..........................82
Important safety guidelines .............80
Locking separately ...........................82
Opening (automatically from
inside) .............................................. 81
Opening (automatically from
outside) ............................................ 81
Trunk lid
Display message ............................ 236
Opening/closing .............................. 80
Turn signals
Display message ............................ 222
Switching on/off ........................... 109
Type identification plate
see Vehicle identification plate 18Index

U
Unlocking Emergency unlocking .......................79
From inside the vehicle (central
unlocking button) ............................. 78
V
Vanity mirror (in sun visor) .............. 260
Vehicle Correct use ...................................... 24
Data acquisition ............................... 25
Display message ............................ 236
Equipment ....................................... 21
Individual settings ..........................206
Limited Warranty ............................. 25
Loading .......................................... 322
Locking (in an emergency) ...............79
Locking (SmartKey) .......................... 71
Lowering ........................................ 297
Maintenance .................................... 22
Parking for a long period ................ 154
Pulling away ................................... 139
Raising ........................................... 295
Reporting problems .........................24
Towing away .................................. 302
Transporting .................................. 304
Unlocking (in an emergency) ...........79
Unlocking (SmartKey) ......................71
Vehicle data ................................... 351
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 351
see Technical data
Vehicle dimensions ........................... 351
Vehicle emergency locking ................ 79
Vehicle identification number see VIN
Vehicle identification plate .............. 343
Vehicle tool kit .................................. 292
Video (DVD) ........................................ 202
VIN ...................................................... 343
W
Warning and indicator lamps ABS ................................................ 242
Brakes ........................................... 241
Check Engine ................................. 246
Coolant .......................................... 247
Cruise control ................................ 160
Distance warning ........................... 249
DISTRONIC PLUS ........................... 249
ESP ®
.............................................. 243
ESP ®
OFF ....................................... 244
Fuel tank ........................................ 246
LIM (DISTRONIC PLUS) ..................164
Overview .......................................... 30
PASSENGER AIR BAG OFF
indicator lamp .................................. 42
Reserve fuel ................................... 246
Seat belt ........................................ 239
SPORT handling mode ...................244
SRS ................................................ 245
Tire pressure monitor ....................250
Warranty ............................................ 343
Washer fluid Display message ............................ 237
see Windshield washer system
Wheel bolt tightening torque ........... 297
Wheel chock ...................................... 294
Wheels
Changing a wheel .......................... 293
Checking ........................................ 311
Cleaning ......................................... 285
Important safety notes ..................310
Interchanging/changing ................334
Mounting a wheel .......................... 296
Removing a wheel ..........................296
Storing ........................................... 335
Tightening torque ........................... 297
Wheel size/tire size .......................335
Window curtain air bag
Display message ............................ 219
Operation ......................................... 42
Windows
Cleaning ......................................... 286
see Side windows
Windshield
Defrosting ...................................... 129
Windshield washer system .............. 281
Notes ............................................. 351
Windshield wipers
Problem (malfunction) ...................119
Rear window wiper ........................117Index19

accident. Always pay careful attention to the
traffic situation and be ready to brake.
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensors checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle.
If BAS PLUS is not available due to a
malfunction in the radar sensor system, the
brake system remains available with full
brake boosting effect and BAS.
ESP ®
(Electronic Stability Program)
Important safety notes
i See the "Important safety notes" section
( Y page 59).
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. If necessary, the engine output is also
modified to keep the vehicle on the desired
course within physical limits. ESP ®
assists
the driver when pulling away on wet or
slippery roads. ESP ®
can also stabilize the
vehicle during braking.
If ESP ®
intervenes, the ÷ ESP®
warning
lamp flashes in the instrument cluster.
GWARNING
Under no circumstances should you
deactivate ESP ®
when the ÷ ESP®
warning lamp in the instrument cluster
flashes. Proceed as follows:
R when driving off, apply as little throttle as
possible.
R while driving, ease up on the accelerator
pedal.
R adapt your speed to suit the prevailing road
and weather conditions.
Failure to observe these guidelines could
cause the vehicle to skid. ESP ®
cannot
prevent accidents resulting from excessive
speed.
! Vehicles without 4MATIC: switch the
ignition off when:
R the parking brake is being tested using a
dynamometer
R the vehicle is being towed with the front
axle raised
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
! Vehicles with 4MATIC: switch off the
ignition when the parking brake is being
tested on a brake dynamometer.
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
! Vehicles with 4MATIC: function or
performance tests may only be carried out
on a 2-axle dynamometer. If you wish to
operate the vehicle on such a
dynamometer, please consult an
authorized Mercedes-Benz Center in
advance. You could otherwise damage the
drive train or the brake system.
i Only use wheels with the recommended
tire sizes. Only then will ESP ®
function
properly.
ETS/4ETS (Electronic Traction System)GWARNING
Observe "Important safety notes"
( Y page 58).
Traction control is part of ESP ®
.
Traction control brakes the drive wheels
individually if they spin. This enables you to
pull away and accelerate on slippery surfaces,
for example if the road surface is slippery on
one side. On vehicles with 4MATIC, more
drive torque is also transferred to the wheel
or wheels with traction.
Traction control remains active if you
deactivate ESP ®
.
Driving safety systems61SafetyZ

ANeutral
Do not shift the transmission to N
while driving. The transmission
could otherwise be damaged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brakes will allow you
to move the vehicle freely, e.g. to
push it or tow it.
If ESP ®
is deactivated or faulty:
only shift the transmission to
position N if the vehicle is in danger
of skidding, e.g. on icy roads.
! Rolling in neutral N can damage
the drive train.7Drive
The automatic transmission
changes gear automatically. All
forward gears are available.
Changing gear
The automatic transmission shifts to the
individual gears automatically when it is in
transmission position D. This automatic
gearshifting behavior is determined by:
R a shift range restriction, if selected
R the selected drive program ( Y page 144)
R the position of the accelerator pedal
R the road speed
Driving tips
AMG vehicles
When shifting down, the double-clutch
function is active regardless of the currently
selected drive program. The double-clutch
function reduces load change reactions and
is conducive to a sporty driving style. The
sound generated by the double-clutch
function depends on the drive program
selected.
Kickdown
Use kickdown for maximum acceleration.
XVehicles for USA (except AMG
vehicles): fully depress the accelerator
pedal.
The transmission shifts to a lower gear
depending on the engine speed.XVehicles for Canada and AMG vehicles:
depress the accelerator pedal beyond the
pressure point.
The transmission shifts to a lower gear
depending on the engine speed.
Working on the vehicle
GWARNING
When working on the vehicle, engage the
parking brake and shift the automatic
transmission into park position P. Otherwise
the vehicle could roll away which could result
in an accident and/or serious personal injury.
Program selector button
General information
The program selector button allows you to
choose between different driving
characteristics.
Example: program selector button
144Automatic transmissionDriving and parking

Automatic drive program
Drive program E (drive program C on AMG
vehicles) is characterized by the following:
R comfort-oriented engine and automatic
transmission settings
R optimal fuel consumption resulting from
the automatic transmission shifting up
sooner
R the vehicle pulling away more gently in
forward and reverse gears, unless the
accelerator pedal is depressed fully
R increased sensitivity. This improves driving
stability on slippery road surfaces, for
example
R the automatic transmission shifting up
sooner. This results in the vehicle being
driven at lower engine speeds and the
wheels being less likely to spin
Drive program S (drive programs S and S+ on
AMG vehicles) is characterized by the
following:
R sporty engine and automatic transmission
settings
R the vehicle pulling away in first gear
R the automatic transmission shifting up
later
R the fuel consumption possibly being higher
as a result of the later automatic
transmission shift points
Shift ranges
Introduction
When the automatic transmission is in
position D, it is possible to restrict or
derestrict the shift range ( Y page 146).
The shift range selected is shown in the
multifunction display. The automatic
transmission shifts only as far as the selected
gear.
Shift range=You can use the engine's braking
effect.5To use the braking effect of the
engine on downhill gradients and
for driving:
R on steep mountain roads
R in mountainous terrain
R in arduous conditions4To use the braking effect of the
engine on extremely steep downhill
gradients and on long downhill
stretches
Restricting the shift range
XPress the selector lever to the left towards
D– .
or
XPull the left-hand steering wheel paddle
shifter.
The automatic transmission shifts down
one gear and restricts the shift range to the
relevant gear.
i If the engine exceeds the maximum
engine speed when shifting down, the
automatic transmission protects against
engine damage by not shifting down.
i If the maximum engine speed for the shift
range is reached and you continue to
accelerate, the automatic transmission
shifts up in order to prevent the engine
from overrevving, even if the shift range is
restricted.
Derestricting the shift range
XBriefly press the selector lever to the right
towards D+.
or
XPull the right-hand steering wheel paddle
shifter.
The shift range is derestricted.146Automatic transmissionDriving and parking

DownshiftingXBriefly press the selector lever to the left
towards D–.
or
XPull the left-hand steering wheel paddle
shifter ( Y page 145).
The automatic transmission shifts down to
the next gear.
i If you brake the vehicle or stop without
shifting down, the automatic transmission
will shift down to a gear that will allow the
vehicle to accelerate or pull away again.
i Vehicles with the dynamic handling
package : to avoid overrevving the engine
when downshifting, the automatic
transmission does not shift to a lower gear
if this would result in the maximum engine
speed being exceeded.
i For maximum acceleration, push the
selector lever to the left or pull and hold the
left-hand steering wheel paddle shifter until
the transmission shifts to the optimal gear
for the current speed.
Kickdown
i Vehicles with an AMG engine: it is not
possible to use kickdown in manual drive
program M.
You can also use kickdown for maximum
acceleration in manual drive program M.
XVehicles for USA: fully depress the
accelerator pedal.
The transmission shifts to a lower gear
depending on the engine speed.XVehicles for Canada: depress the
accelerator pedal beyond the pressure
point.
The transmission shifts to a lower gear
depending on the engine speed.
i During kickdown, you cannot change gear
using the steering wheel paddle shifters or
the selector lever.
Switching off the manual drive programXVehicles with the dynamic handling
package: press the program selector
button ( Y page 144). M is no longer shown
in the multifunction display.XAMG vehicles: turn the drive program
selector ( Y page 145) until C, S or S+
appears in the multifunction display.148Automatic transmissionDriving and parking

Problems with the transmissionProblemPossible causes/consequences and M SolutionsThe transmission has
problems shifting gear.The transmission is losing oil.XHave the transmission checked at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz Center,
immediately.The acceleration ability
is deteriorating.
The transmission no
longer changes gear.The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.XStop the vehicle.XShift the transmission to position P.XSwitch off the engine.XWait at least 10 seconds before restarting the engine.XShift the transmission to position D or R.
If D is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear.XHave the transmission checked at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz Center,
immediately.Releasing the parking lock manually
In the event of an electrical malfunction, it is
possible to release the selector lever lock
manually to move it out of position P, e.g. if
you wish to tow the vehicle away.
! Do not use any sharp-edged objects to
remove the selector lever gaiter from the
center console. This could damage the
selector lever gaiter.
XApply the parking brake.XPry off selector lever gaiter : with a flat,
blunt object, (e.g. a screwdriver wrapped in
cloth) from the right-hand edge, pulling it
up and out.XPress release buttons ; down and
simultaneously move the selector lever out
of position P.
The selector lever can now be moved freely
until it is returned to position P.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always
transmitted to both axles.
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
Mercedes-Benz recommends that you use
Automatic transmission149Driving and parkingZ

You need to brake yourself to prevent a
collision. DISTRONIC PLUS brakes the vehicle
to restore the set distance from the vehicle
ahead or the set speed.GWARNING
If you do not receive visual or acoustic
warning signals during a critical traffic
situation, DISTRONIC PLUS has either not
recognized the collision risk, has been
deactivated or is malfunctioning.
Remember, whether or not DISTRONIC PLUS
is operating, it is ultimately always the drivers
responsibility to apply the brakes in order to
control the vehicle and avoid a collision.
Cruise control lever
:To store the current speed or a higher
speed;To store the current speed or a lower
speed=To deactivate DISTRONIC PLUS?To store the current speed or to call up
the last stored speedATo set the specified minimum distance
Switching on DISTRONIC PLUS, storing
the current speed and maintaining it
Important safety notes
GWARNING
The vehicle can be braked when DISTRONIC
PLUS is activated. For this reason, deactivate
DISTRONIC PLUS if the vehicle is to be set in
motion by other means (e.g. in a car wash or
by towing).
In order to activate DISTRONIC PLUS, the
following conditions must be fulfilled:
R the engine must be started. It may take up
to two minutes after pulling away before
DISTRONIC PLUS is operational.
R the parking brake must not be applied.
R ESP ®
must be activated but not
intervening.
R the transmission must be in position D.
R the hood must be closed.
R the driver's door must be closed when you
shift from P to D or your seat belt must be
fastened.
R the front-passenger door and rear doors
must be closed.
R the vehicle must not skid.
Activating while driving
When driving at speeds below 20 mph
(30 km/h) , you can only activate DISTRONIC
PLUS if the vehicle in front has been detected
and is shown in the multifunction display. If
the vehicle in front is no longer detected and
shown, DISTRONIC PLUS is deactivated and
a warning tone sounds.XBriefly pull the cruise control lever towards
you ?, or briefly press up : or down ;.
DISTRONIC PLUS is selected.XKeep the cruise control lever pressed
up : or down ; until the desired speed
is set.XRemove your foot from the accelerator
pedal.
Your vehicle adapts its speed to that of the
vehicle in front, but only up to the desired
stored speed.
i If you do not fully release the accelerator
pedal, the DISTRONIC PLUS Override
message is shown in the multifunction
display. The set distance to a slower-
moving vehicle in front will then not be
maintained. You will be driving at the speed
164Driving systemsDriving and parking

you determine by the position of the
accelerator pedal.
Activating when driving towards a
stationary vehicle
If the vehicle in front of you is stationary, you
can only activate DISTRONIC PLUS once your
vehicle is stationary as well.XBriefly pull the cruise control lever towards
you ?, or briefly press up : or down ;.
DISTRONIC PLUS is selected.
i DISTRONIC PLUS can only be activated at
under 20 mph (30 km/h) if a vehicle in front
has been detected. Therefore, the
DISTRONIC PLUS distance display in the
instrument cluster should be activated
( Y page 204).
XKeep the cruise control lever pressed
up : or down ; until the desired speed
is set.
i You can use the cruise control lever to set
the stored speed and the control on the
cruise control lever to set the specified
minimum distance ( Y page 168).
Pulling away
XIf the vehicle in front pulls away: remove
your foot from the brake pedal.XBriefly pull the cruise control lever towards
you ?.
or
XAccelerate briefly.
Your vehicle pulls away and adapts its
speed to that of the vehicle in front.
Driving
If there is no vehicle in front, DISTRONIC
PLUS operates in the same way as cruise
control.
If a slower-moving vehicle is detected in front,
DISTRONIC causes your vehicle to brake. This
maintains the preset distance to the vehicle
in front.
If DISTRONIC PLUS detects a faster-moving
vehicle in front, it increases the driving speed
of your vehicle, but only up to the desired
speed you have stored.GWARNING
If you depress the brake, DISTRONIC PLUS is
deactivated unless your vehicle is stationary.
DISTRONIC PLUS then no longer brakes your
vehicle. In such cases, control the distance
from vehicles travelling in front with the brake
alone. You could otherwise cause an accident
and thereby injure yourself and others. The
driver remains fully responsible for the
vehicle's distance from other vehicles, the
speed being driven and for braking in good
time.
Changing lanes
If you wish to change to the passing lane (in
left-hand-drive vehicles, the passing lane is
the left-hand lane), DISTRONIC PLUS
supports you if:
R you are driving faster than 40 mph
(60 km/h).
R DISTRONIC PLUS is maintaining the
distance to a vehicle in front.
R you switch on the appropriate turn signals.
R DISTRONIC PLUS does not detect a danger
of collision.
If these conditions are met, your vehicle is
accelerated. Acceleration will be interrupted
if changing lanes takes too long or if the
distance between your vehicle and the
vehicle in front becomes too small.
GWARNING
DISTRONIC PLUS and Active Blind Spot Assist
are only aids designed to assist driving.
They do not relieve you of the responsibility
of paying attention. The driver remains fully
responsible for the vehicle's distance from
other vehicles, the vehicle's speed and for
braking in good time. Always pay attention to
traffic conditions and your surroundings.
Otherwise, you may fail to recognize dangers
in time, cause an accident and injure yourself
and others.
Driving systems165Driving and parkingZ