MERCEDES-BENZ C-Class SEDAN 2013 W204 Owner's Manual

Display messages Possible causes/consequences and
0001 Solutions
While the HOLD function or DISTRONIC PLU
Sis active, you have:
R opened the driver's door and released the seat belt or
R switched off the engine or
R opened the hood
At one may also sound at regular intervals. If you attempt to lock
the vehicle, the tone becomes louder.
You cannot start the engine.
X Shift the transmission to position P.
You can restart the engine. 000E The trunk lid is open.
X
Close the trunk lid. 000D The hood is open.
G WARNING
The open hood may block your view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 158).
X Close the hood. 0003 At least one door is open.
X
Close all the doors. 0006
Rear
Left Backrest
Not Latched or
Rear Right Backrest Not
Latched The backrest in the rear is not engaged on the left-hand and/or
right-hand side.
X
Push the backrest back until it engages. Display messages
239On-board computer and displays Z

Display messages Possible causes/consequences and
0001 Solutions
0001
Power Steering
Malfunction See
Operator's Manual The powe
rsteering is malfunctioning.
Aw arning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a ris kofanaccident.
X Check whethe ryou are able to apply the extra force required.
X If you are able to steer safely: carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. Phone No Service Your vehicle is outside the network provider's transmitter/
receiver range.
X
Wait until the mobile phone operational readiness symbol
appears in the multifunction display. 001D
Check Washer Fluid The washer fluid level in the washer fluid reservoir has dropped
below the minimum.
X
Add washer fluid (Y page 287).SmartKey
Display messages Possible causes/consequences and
0001 Solutions
0002
Key Does Not
Belong to Vehicle You have put the wrong SmartKey in the ignition lock.
X
Use the correct SmartKey. 0002
Take
Your Key from
Ignition The SmartKey is in the ignition lock.
X
Remove the SmartKey. 0002
Obtain a New Key The SmartKey needs to be replaced.
X
Visit a qualified specialist workshop. 0002
Replace
Key Battery The batteries of the KEYLESS-GO key are discharged.
X
Change the batteries (Y page 77).240
Display messagesOn-board computer and displays

Display messages Possible causes/consequences and
0001 Solutions
0002
Don't Forget Your
Key The display message is shown fo
ramaximum of 60 seconds and
is only a reminder.
You have opened the driver's door with the engine switched off.
The KEYLESS-GO key is not in the ignition lock.
X Remember to take the KEYLESS-GO key with you when you
leave the vehicle. 0002
Key Not Detected
(red display message) The KEYLESS-GO key is not in the vehicle.
Aw
arning tone also sounds.
If the engine is switched off, you can no longer loc kthe vehicle
centrally or start the engine.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 158)
(Y page 158).
X Locate the KEYLESS-GO key. The KEYLESS-GO key is not detected while the engine is running
because there is interference from a strong source of radio waves.
Aw
arning tone also sounds.
X Pull ove rand stop the vehicle safely as soo nas possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 158).
X Operate the vehicle with the SmartKey in the ignition lock. 0002
Key Not Detected
(white display
message) The KEYLESS-GO key cannot be detected at present.
X
Change the location of the SmartKey with the KEYLESS-GO
functions in the vehicle.
If the KEYLESS-GO key is still not detected:
X Operate the vehicle with the SmartKey in the ignition lock. 0002
Key Detected in
Vehicle The KEYLESS-GO key has been detected inside the vehicle during
locking.
X
Remove the KEYLESS-GO key from the vehicle. Display messages
241On-board computer and displays Z

Display messages Possible causes/consequences and
0001 Solutions
0002
Remove 'Start'
Button and Insert
Key The KEYLESS-GO key can continuously not be detected.
KEYLESS-GO is temporarily malfunctioning or is defective. A
warning tone also sounds.
X
Insert the SmartKey into the ignition lock and turn it to the
desired position.
X Visit a qualified specialist workshop. 0002
Close Doors to
Lock Vehicle At leas
tone door is open. Awarning tone also sounds.
X Close all doors and loc kthe vehicle again. Warning and indicator lamps in the instrument cluster
Seat belts
Problem Possible causes/consequences and
0001 Solutions
0012
After starting the
engine, the red seat
belt warning lamp lights
up for
6seconds. The seat belt warning lamp reminds the driver and fron
tpassenger
to fasten their seat belts.
X Faste nyour seat belt (Y page 56). 0012
After starting the
engine, the red seat
belt warning lamp lights
up. In addition, a
warning tone sounds
for up to six seconds.
The driver's seat belt is not fastened.
X
Fasten your seat belt (Y page 56).
The warning tone ceases. 0012
The red seat belt
warning lamp lights up
after the engine starts,
as soon as the driver's
or the front-passenger
door is closed. The driver or front passenger has not fastened their seat belt.
X
Fasten your seat belt (Y page 56).
The warning lamp goes out. There are objects on the front-passenger seat.
X
Remove the objects from the front-passenger seat and stow
them in a secure place.
The warning lamp goes out. 242
Warning and indicator lamps in the instrument clusterOn-board computer and displays

Problem Possible causes/consequences and
0001 Solutions
0012
The red seat belt
warning lamp flashes
and an intermittent
audible warning
sounds. The driver or front passenger has not fastened their seat belt. The
car is being driven faster than 15 mph (25 km/h) or has briefly
been driven faster than 15 mph (25 km/h).
X
Fasten your seat belt (Y page 56).
The warning lamp goes out and the intermittentw arning tone
ceases. There are objects on the front-passenger seat
.The car is being
driven faster than 15 mph (25 km/h) or has briefly been driven
faster than 15 mph (25 km/h).
X Remove the objects from the front-passenger seat and stow
them in a secure place.
The warning lamp goes out and the intermittent warning tone
ceases. Warning and indicator lamps in the instrument cluster
243On-board computer and displays Z

Safety systems
Problem Possible causes/consequences and
0001 Solutions
000C
(USA only)
0006 (Canada only)
The red brake system
warning lamp comes on
while the engine is
running. A warning tone
also sounds. There is not enough brake fluid in the brake fluid reservoir.
G WARNING
The braking effect may be impaired.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions. Do not continue driving
under any circumstances.
X Secure the vehicle against rolling away (Y page 158).
X Do not add brake fluid. Topping up will not remedy the
malfunction.
X Consult a qualified specialist workshop.
X Observe the additional display messages in the multifunction
display. 0018
The yellow ABS warning
lamp is lit while the
engine is running. ABS (Anti-lock Brake System) is deactivated due to a malfunction.
BAS (Brake Assist), BAS PLUS, ESP
®
(Electronic Stability
Program), PRE-SAFE ®
, PRE-SAFE ®
Brake, the HOLD function and
hill start assist are therefore also deactivated, for example.
ATTENTION ASSIST is deactivated.
G WARNING
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
The steerability and braking characteristics may be severely
affected. The braking distance in an emergency braking situation
can increase.
If ESP ®
is not operational, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop.
If the ABS control unit is faulty, there is also a possibility that other
systems, such as the navigation system or the automatic
transmission, will not be available. 244
Warning and indicator lamps in the instrument clusterOn-board computer and displays

Problem Possible causes/consequences and
0001 Solutions
0018
The yellow ABS warning
lamp is lit while the
engine is running.
ABS is temporarily unavailable. BAS, BAS PLUS, ESP
®
, EBD
(electronic brake force distribution), PRE-SAFE ®
,
PRE-SAFE ®
Brake, the HOLD function, hill start assist are therefore
also deactivated, for example.
Possible causes are:
R Self-diagnosis is not yet complete.
R The on-board voltage may be insufficient.
ATTENTION ASSIST is deactivated.
G WARNING
The brake system continues to function normally, but without the
functions listed above. The front and rear wheels could therefore
lock if you brake hard, for example.
The steerability and braking characteristics may be severely
affected. The braking distance in an emergency braking situation
can increase.
If ESP ®
is not operational, ESP ®
is unable to stabilize the vehicle.
There is a risk of an accident.
X Carefully drive a suitable distance, making slight steering
movements at a speed above 12 mph (20 km/h).
The functions mentioned above are available again when the
warning lamp goes out.
If the warning lamp is still on:
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. Warning and indicator lamps in the instrument cluster
245On-board computer and displays Z

Problem Possible causes/consequences and
0001 Solutions
0018
The yellow ABS warning
lamp is lit while the
engine is running. A
warning tone also
sounds. EBD is not available due to a malfunction. Therefore, ABS, BAS,
BAS PLUS, ESP
®
, PRE-SAFE ®
, PRE-SAFE ®
Brake, the HOLD
function and hill start assist are also unavailable, for example.
ATTENTION ASSIST is deactivated.
G WARNING
The brake system continues to function normally, but without the
functions listed above. The front and rear wheels could therefore
lock if you brake hard, for example.
The steerability and braking characteristics may be severely
affected. The braking distance in an emergency braking situation
can increase.
If ESP ®
is not operational, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. 000C
(USA only)
0006 (Canada only)
000D00150018
The red brake warning
lamp, the yellow ESP ®
and ESP ®
OFF warning
lamps and the yellow
ABS warning lamp are
lit while the engine is
running. ABS and ESP
®
are not available due to a malfunction .Therefore,
BAS, BAS PLUS, EBD, PRE-SAFE ®
, PRE-SAFE ®
Brake, the HOLD
function and hill start assist, for example, are not available either.
ATTENTION ASSIST is deactivated.
G WARNING
The brake system continues to function normally, but without the
functions listed above. The front and rear wheels could therefore
lock if you brake hard, for example.
The steerability and braking characteristics may be severely
affected. The braking distance in an emergency braking situation
can increase.
If ESP ®
is not operational, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. 246
Warning and indicator lamps in the instrument clusterOn-board computer and displays

Problem Possible causes/consequences and
0001 Solutions
000D0017
The yellow ESP
®
warning lamp flashes
while the vehicle is in
motion. ESP
®
or traction control has intervened because there is a risk of
skidding or at least one wheel has started to spin.
Cruise control or DISTRONIC PLUS is deactivated.
X When pulling away, only depress the accelerator pedal as far as
necessary.
X Ease off the accelerator pedal while the vehicle is in motion.
X Adapt your driving style to suit the road and weather conditions.
X Do not deactivate ESP ®
.
For exceptions, see: (Y page 66).0015
The yellow ESP
®
OFF
warning lamp is lit while
the engine is running. ESP
®
is deactivated.
G WARNING
If ESP ®
is switched off, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Reactivate ESP ®
.
For exceptions, see: (Y page 66).
X Adapt your driving style to suit the road and weather conditions.
If ESP ®
cannot be activated:
X Drive on carefully.
X Have ESP ®
checked at a qualified specialist workshop. 0003
AMG vehicles only:
The yellow SPORT
handling mode warning
lamp is lit while the
engine is running.
SPORT handling mode is activated.
G WARNING
When SPORT handling mode is switched on, ESP ®
is unable to
stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Only switch to SPORT handling mode in accordance with the
conditions written in the "Activating/deactivating SPORT
handling mode" section (Y page 68). Warning and indicator lamps in the instrument cluster
247On-board computer and displays Z

Problem Possible causes/consequences and
0001 Solutions
000D00170015
The yellow ESP
®
and
ESP ®
OFF warning
lamps are lit while the
engine is running. ESP
®
, BAS, BAS PLUS, PRE-SAFE ®
, PRE-SAFE ®
Brake, the HOLD
function and hill start assist are not available due to a malfunction.
ATTENTION ASSIST is deactivated.
G WARNING
The brake system continues to function normally, but without the
functions listed above.
The braking distance in an emergency braking situation can thus
increase.
If ESP ®
is not operational, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. 248
Warning and indicator lamps in the instrument clusterOn-board computer and displays