MERCEDES-BENZ C-CLASS SEDAN 2019 Owner's Guide

Fa
ult mem ories intheve hicle canberese tby a
ser vice outle tas par tof repair ormaint enanc e
wo rk.
Dep endingontheselect edequipment, youcan
im por tdat aint oth eve hicle's comfortand info‐
ta inm ent func tionsyo urself .
This includes ,fo rex am ple:
R mult imed iadata suchas music ,fi lms orpho‐
to sfo rpla yba ckinan integratedmultimedia
sy stem
R addr essbook datafo ruse inconnection with
an integr ated hands-fr eesystem oran inte‐
grat ednavig ation system
R entered navig ation destinat ions
R dataabout theuse ofInt erne tser vices
This datacan besave dlocally intheve hicle orit
is locat edon ade vice whichyo uha ve connect ed
to theve hicle (e.g.smar tphone, USBflash drive
or MP3 player). Ifth is dat ais stor ed intheve hi‐
cle, youcan deleteitat anytim e.This datais
sen tto third par ties onlyat your requ est,par tic‐
ular lywhen youuse onlineser vices inacc ord‐
anc ewit hth ese ttings that youha ve select ed. Yo
ucan stor eor chang econ venie nce settings /
ind ividu aliza tionin theve hicle atanytime.
Depending ontheeq uipment, this inc ludes, for
ex am ple:
R setting sfo rth eseat andsteer ing wheel posi‐
tion s
R suspension andclimat econ trol settings
R customizations suchas interior ligh ting
If yo ur vehicle isaccor dinglyeq uipped ,yo ucan
co nn ect your smar tphon eor ano ther mobile end
de vice totheve hicle. Youcan contro lth is by
means ofthecon trol element sint egr ated inthe
ve hicle. Imagesand audiofrom thesmar tphon e
can beoutput viathemultimedia system. Cer‐
ta in inf ormatio nis simult aneousl ytransf erredto
yo ur smar tphon e.
De pen dingon thetype ofintegr ation, this can
inc lude:
R gener alvehicle data
R position data
This allowsyouto use selected apps onyour
smar tphon e,suc has navig atio nor musi cpla y‐ bac
k.Ther eis no further interaction between the
smar tphone andtheve hicle; inpar ticular ,ve hi‐
cle datais no tdir ectl yaccessible. Whichtype of
fur ther dat apr ocessin goccur sis de term ined by
th epr ov ider ofthespecif icapp used. Whichse t‐
ting syo ucan make,ifan y,depends onthespe‐
cif icapp andtheoper ating system ofyour
smar tphon e. Onlin
eser vices Wi
reless netw orkconnection
If yo ur vehicle hasawir eless networkconn ec‐
tion, itenables datato be exc hang edbetween
yo ur vehicle andadditional systems. Thewire‐
less networkcon nect ionisenabled viatheve hi‐
cle's transmission andrecep tion unitor via con‐
nect edmob ile end device s(e.g .sma rtphones).
Onlin efunc tionscan beused viathewir eless
ne tworkcon nect ion.This includes onlineserv‐
ices andapplications/ appsprov ided bytheman‐
uf actur eror other prov ider s.
Manu factu rer's services
Re garding onlin eser vice sof themanuf acturer,
th eindividual functionsar edescr ibedbythe Gene
ralno tes 29

manuf
acturerinasui table place (e.g.Operator's
Manual, websit eof themanuf acturer)along with
th ere leva nt data protect ion information .Pe r‐
sonal datama ybe used forth epr ov ision of
onlin eser vice s.Dat ais exch ang edvia asec ure
con nection,e.g .th emanuf acturer'sdesignat ed
IT systems. Personal datais collect ed,pro‐
cessed andused viathepr ov ision ofser vice s
exc lusiv elyon thebasis ofleg alper missions or
wit hpr ior con sent .
The services andfunc tions(some times subject
to afe e) can usually beactiv ated ordeactiv ated.
In some cases, this also applies totheent ire
ve hicle's dataconn ection. Thisexcludes, inpar‐
tic ular ,leg allypr escr ibed functionsand service s.
Th ird pa rty ser vice s
If it is possibl eto use onlineser vices from other
pr ov ider s,these services aresubject tothedat a
pr otect ion and term sof use ofthere sponsible
pr ov ider .The manuf acturer has noinfluenc eon
th econ tent exc hang ed.
Please inquire,ther efor e, about thetype, scope
and purpose ofthecollect ionand useofper‐ sonal
dataas par tof third par tyser vice sfrom
th eir respectiv epr ov ider . Mult
imed iasystem/M ercedes meconnect If
th eve hicle iseq uipped withth emultimedia
sy stem orMer cedes meconnect ,additional data
about theve hicle's operation, theuse ofthe
ve hicle incer tain situat ions,and thelocation of
th eve hicle maybe com piled bythemultimedia
sy stem orMer cedes meconnect .
Fo radd itional information pleasereferto the
ch ap ter"Mu ltimed iasystem" and/or the
Mer cedes meconn ectTerm sand Conditions. Ev
ent data recor der s US
Aonl y:
This vehicle iseq uipped withan event data
re cor der (EDR ).The mainpu rpose ofan EDRis
to recor d,incer tain crash ornear crash-lik esit‐
uation s,suc has an airbag deployment orhitt ing
a ro ad obs tacle ,da ta that will assis tin unde r‐
st andi nghowave hicle's systems perform ed.
The EDRis designed torecor dda ta relat ed to ve
hicle dynamics andsafetysy stems fora shor t
per iod oftime, typica lly 30 seconds orless.
The EDR inthis vehicle isdesigned torecor d
su ch dat aas:
R Howvarious systems inyour vehicle were
oper ating
R Whe ther or notth edr iver and front
passeng erseat belts werebuc kled/f astened
R Howfar(if at all)th edr iver wa sdepr essing
th eaccelera torand/or brak epeda land
R Howfast theve hicle wastrav eling
This datacan help prov ide abe tter under stand‐
ing ofthecir cums tances inwh ich acci dents and
inju ries occur .NO TE: EDRdat ais recor ded by
yo ur vehicle onlyif anon- trivial crash situation
occur s;no dat ais recor ded bytheED Runder
nor mal driving conditions andnoper sonal data
(e.g. name, gende r,ag eand acciden tloc atio n)is
re cor ded .Ho wever,ot her parties, suchas law
enf orcement ,could combine EDRdatawit hth e
typ eof personall yidentifying dataro utin ely
acq uired dur ing acrash inve stigation . 30
General notes

Ac
cess totheve hicle and/or theED Ris needed
to read dat ath at isrecor ded bytheED R,and
special equipment isrequ ired. Inaddition tothe
ve hicle manuf acturer,ot her parties that have the
special equipment, suchas law enf orcement ,
can read theinf ormation byacc essi ngtheve hi‐
cle ortheED R.
ED Rdat ama ybe used incivil andcriminal mat‐
te rs as ato ol inaccident recons tructi on,acci ‐
dent claims and vehicle safety. Since theCr ash
Dat aRe trie va l(CDR) tool that isused toextract
da ta from theED Ris comm erciall yav ailable,
Mer cedes-Ben zUS A,LLC("MBUS A")expressl y
disclaims anyand allliability arising from the
ex tracti onofthis inf ormatio nby unaut horized
Mer cedes-Ben zper son nel.
MB USAwill notshar eED Rdat awit hot her swit h‐
out thecon sent oftheve hicle owner or,if th e
ve hicle isleased, without thecon sent oftheles‐
see. Excep tion sto this repr esent ation include
re sponses tosubpoenas bylaw enf orcem ent;by
fe der al,stat eor loc algo vernment ;in connection
wit hor arising outoflitig ation invo lvin g MBUS A
or its subsidia ries and affiliat es; or,as requ ired
by law. Wa
rning: theED Ris acom ponen tof the
Re stra int System Module. Tamp ering with,alt er‐
ing, modifying orremo ving theED Rcom ponen t
ma yre sult inamalfunction oftheRe stra int Sys‐
te m Modu leand other systems.
St atelaws orregulations rega rding EDRs that
con flict withfe der alregulation arepr e-em pted.
This means that intheev ent ofsuc hcon flict ,th e
fe der alregulation governs. As ofDecember
20 16 ,17 stat es have enact edlaws relatin gto
EDRs . Co
pyright Fr
ee and open sourcesof tware In
fo rm atio non free and open sourcesof tware
lice nses foryo ur vehicle's softwarecan befound
on thedat ast or ag emedium inyour vehicle
document walletand ontheInt erne tto ge ther
wit hupdat es:
htt p:// www .mercedes- benz.com /opens ource Re
gis tere dtrademar ks R
Bluetoo th®
is are gis tere dtra demar kof Blue‐
to othSIG Inc.
R DTS™ isare gis tere dtrademar kof DT S,Inc.
R Dolb y®
and MLP ™arere gis tere dtra demar ks
of DOLB YLabor ator ies.
R Bab ySmar t™,ESP®
and PRE-S AFE®
arere g‐
is te re dtra demar ksofDaimler AG.
R HomeL ink®
is are gis tere dtra demar kof
Johnson Controls.
R iPod ®
and iTune s®
arere gis tere dtra demar ks
of Apple Inc.
R Burmes ter®
is are gis tere dtra demar kof
Bur mes terAu diosy steme GmbH.
R Micr osoft®
and Windo wsMedia ®
arere gis‐
te re dtra demar ksofMicr osoftCor poration.
R SIRIUS ®
is are gis tere dtra demar kof Sir ius
XM Radio Inc.
R HD Radio™ isare gis tere dtrademar kof iBiq‐
uity Digit alCor poration. Gener
alno tes 31

R
Gracen ote®
is are gis tere dtra demar kof
Gr aceno te,Inc .
R ZAGA TSurve y®
and relat ed brands arere gis‐
te re dtra demar ksofZag atSur vey, LL C. 32
Gener alno tes

Re
stra int system Pr
otection bythere stra int system The
restra int system includes thefo llo wing com‐
pone nts:
R Seat beltsystem
R Airbags
R Child restra int system
R Child seatsecur ingsystem
The restra int system can reduce therisk ofvehi‐
cle occupants comingintocont actwithpar tsof
th eve hicle's interior intheeve ntofan acci dent.
The restra int system can also reduce thefo rc es
to whic hve hicle occupants aresubject edinthe
eve ntofan acci dent.
Only asea tbe ltwh ich is wo rncor rectly can pro‐
vid eth eint ended leve lof protect ion. Depen ding
on thede tected acci dent situation, Emerg ency
Te nsi oni ng Device sand /or airba gssupp lement a
cor rectly wornseat belt. Emer gency Tensi oni ng
De vice sand /or airba gsare notde ploy ed in
eve ryacc iden t. Fo
rth ere stra int system toprov ide itsfull protec‐
tion ,eac hoccupant mustobser vethefo llo wing:
R Fasten theseat beltcorrectl y.
R Beinan almos tup right position withth eir
bac kag ains tth eseat backres t.
R Sitwithth eir feet resting onthefloor ,if pos‐
sible.
R Alw ayssecur eper sons under 5ft (1.50 m)
ta llin an addition alrestra int system suitable
fo rMer cedes-Benz vehicles.
Ho we ver,no system available toda ycan com‐
ple tely eliminat einjur iesand fata lities inevery
acciden tsituation .In par ticular ,th eseat belt
and airbag gener ally do notpr otect agains t
objec tspene trating theve hicle from theoutside.
The risk ofan injur yre sulting from airbag
deplo yment alsocanno tbe ruled out entirel y. Limit
edprotection from there stra int system 000A
WARNIN GRisk ofinju ryor deat hfrom
modif ications tothere stra int system
The restra int system can nolong erfunc tion
cor rectly afte ralt erations have been made.
The restra int system mayth en notpr otect
th eve hicle occupants asintended byfailing
in an acc ident ortrigg ering une xpec tedly ,fo r
ex am ple 0007
Neveralt er thepar tsof there stra int
sy stem. 0007
Neverta mp erwit hth ewir ing orany
electr oniccomponen tpar tsor their
sof tware. If
it is neces saryto adjus tth eve hicle toacc om‐
modat eaper son withdisabil ities, con tact an
au thor ized Mercedes-B enzCent erforde tails.
US Aonl y:forfur ther information contact our
Cu stomer Assistance Center at
1-800-F OR-MER Cedes(1 ‑800‑36 7‑6372). Occ
upant safety 33

Re
stra int system functiona lity When
theignition isswitc hedon,aself-t estis
per form ed, during whic hth e0075 restra int sys‐
te m wa rning lam plight sup. Itgoes outnolater
th an afe w sec ond saf te rth eve hicle isstar ted.
The com ponen tsof there stra int system areth en
func tional. Malfu
nctioning restra int system A
malfun ction has occurredin there stra int sys‐
te m if:
R the0075 restra int system warning lam pdoes
no tlight upwhen theignition isswitc hedon
R the0075 restra int system warning lam p
light sup con tinuousl yor repeat edly during a
jour ney 000A
WARNIN GRisk ofinju ryor fata linj ury
due toamalf unctionin there stra int sys‐
te m
If th ere stra int system ismalfunct ioning,
re stra int system com ponen tsma ybe trig‐ ge
redunint entionall yor might notbe trig‐
ge redat all intheev ent ofan acciden t.This
ma yaf fect theEmer gency Tensi oni ng Device
or airba g,forex am ple. 0007
Have there stra int system checkedand
re pair edimmediat elyat aqu alif ied spe‐
cialis two rkshop. Fu
nction ofthere stra int system inan acci‐
dent Ho
wthere stra int system worksis de term ined by
th ese verity of theim pact detected and thetype
of acciden tantic ipated:
R Front alim pact
R Rear impact
R Sideim pact
R Rollover
The activ ation thre sholds forth ecom ponen tsof
th ere stra int system arede term ined based on
th eev aluatio nof thesensor values measur edat
va rious points intheve hicle. Thisprocess ispre-
em ptive in nat ure. The trigg ering/ deplo yment ofth
ecom ponen tsof there stra int system mus t
ta ke place ingood timeatthest ar tof thecolli‐
sion.
Fa ctor swhi chcan only besee nand measured
af te ra colli sion hasoccur reddo notpla ya deci‐
siv ero le in thedeplo yment ofan airbag. Nordo
th ey prov ide anindic ation ofairbag deployment .
The vehicle maybe def ormed signif icantl ywit h‐
out anairbag beingdeployed. This isthecase if
onl ypar tswhic har ere lativ elyeasil ydef ormed
ar eaf fect ed and thera te ofvehicle deceler ation
is no thigh. Conversely ,an airbag maybe
deplo yedev en though theve hicle suffers onl y
minor deformation. Ifve ry rigid vehicle parts
suc has longitudinal membersar ehit, forex am‐
ple, this ma yre sult insuf ficie ntly highleve ls of
ve hicle deceler ation. 34
Occupant safety

The
comp onent sof there stra int system can
be act ivat ed ordep loye dinde pendently of
eac hot her : Com
pone nt Detected dep loy‐
men tsit uation
Fr ont Emer gency Ten‐
si oni ng Device s Fr
ont alim pact, rear
im pact ,side impact ,
ro llo ver Re
ar Em erge ncy Ten‐
si oni ng Device s Fr
ont alim pact, rear
im pact ,ro llo ver Dr
iver' sai rba g,front
pa sse nger front air‐
ba g Fr
ont alim pact Knee
airbag Front alim pact Side
airbag Sideimpact
Wi ndo wcur tain air‐
bag Side
impact ,ro llo ver,
fr ont alim pact The
front passeng erfront airbagcan onlybe
depl oyed inan acciden tif th ePA SSENGER AIR
BA GOF Find icat orlam pis off.Ifth efront passeng
erseat isoccupied, makesur e,bo th
bef oreand during thejour ney,that thest atus of
th efront passeng erfront airbag iscor rect
(0013 page 44). 000A
WARNIN GRisk ofburnsfrom hotair bag
com ponents
The airbag partsareho taf te ran air bag has
been deployed. 0007
Donotto uc hth eair bag parts. 0007
Have adeplo yedair bag replaced ata
qu alif ied spec ialistwo rkshop assoon
as possible . Mer
cedes-Benz recomme ndsthat youha ve the
ve hicle towe dto aqu alif ied spec ialistwo rkshop
af te ran accide nt.Take this int oacc ount ,par tic‐
ular lyifan Em erge ncy Tensi oni ng Device istrig ‐
ge redor an airbag deployed. If
th eEmer gency Tensi oni ng Device sar etrig ‐
ge redor an airbag isdeplo yed, youwill hear a
ban g,and asmal lamoun tof powder mayalso be
re leased:
R The bang willnotge ner ally affect your hear ‐
ing .
R Ingener al,th epo wder released isno thaz‐
ar dous tohealt hbut maycause short-term
br eat hing difficul ties toper sons suffering
fr om asthma orother pulmonar yconditions .
Pr ov ided itis saf eto do so, leavetheve hicle
immediat elyoropen thewindo win order to
pr eve ntbrea thing difficul ties .
Airb agsand pyrotech nic Emerg encyTensi oni ng
De vice scont ain pe rchlor atemat erial, whic hma y
re qu ire spec ialhandlin gor environm entalpro‐
te ction measures. Na tional guideline sre ga rding
wa ste disposal mustbe obser ved. InCalif ornia,
see http:// www .dtsc. ca.go v/Hazar dousW aste/
Pe rchlor ate/inde x.cfm. Occupant
safety 35

Seat
belts Pr
otection prov ided bytheseat belt Alw
aysfa sten your seat beltcorrect lybef ore
st ar tin gajo ur ne y.Asea tbe ltcan only prov ide
th ebes tle ve lof protect ion ifit is wo rncor rectl y. 000A
WARNIN GRisk ofinju ryor deat hdue to
inc orrectl yfa stened seatbelt
If th eseat beltisno two rncor rectly ,it can‐
no tper form itsintended protect ive func tion.
In addition, anincor rectly fastened seatbelt
can also cause injuries,forex am ple, inthe
ev ent ofan acciden tor when braking or
ch ang ingdirect ion sudden ly. 0007
Alw aysensur eth at all vehicle occu‐
pants have their seat belts fastened
cor rectl yand aresitti ngprope rly. Alw
aysobser vetheins truction sabout thecor‐
re ct driver's seatpos ition and adjus ting theseat
(0013 page90). In
order forth ecor rectl ywo rnseat belttopro‐
vide theint ended leve lof protect ion, eachve hi‐
cle occupant mustobser vethefo llo wing infor‐
matio n:
R The seat beltmustno tbe twis tedand must
fi t tig htly and snuglyacr oss thebody .
R The seat beltmustbe routed acr oss thecen‐
te rof theshoulder andaslow do wn across
th ehips aspossible.
R The shoulder sectionoftheseat beltshould
no tto uc hyo ur neck nor berouted unde r
yo ur arm or behin dyo ur bac k.
R Avoid wearing bulk yclo thing, e.g. awint er
coat .
R Push thelap belt down asfaras possi ble
acr oss your hips andpulltight wit hth eshoul‐
der sect ionofthebelt. Neverro uteth elap
belt across your abdom en.
R Neverro uteth eseat beltacross shar p,poin‐
te d, abr asiv eor fragile objec ts.
R Onlyone person should useeachseat beltat
an yone time. Neverall ow babies andchil‐
dr en totrave lsitt ing onthelap ofano ther
ve hicle occupant. R
Neversecur eobjects withaseat beltifth e
seat beltisalso being usedbyone ofthe
ve hicle's occupants. Alwaysobser vethe
ins truct ions forloa ding theve hicle when
secur ingobject s,lugg ageor loads
(0013 page10 4).
Als oensu rethat no obj ect s,e.g .a cus hion ,
ar eeve rpla ced between aper son and the
seat.
The seat belts onthefo llo wing seats areeq uip‐
ped withaspec ialseat beltretract or:
R front-p asse ng er seat
R Rear seat s
Ac tivateor deacti vate thespecial seatbelt
re tract or(0013 page 54).
If ch ildr enaretrave ling intheve hicle, besur eto
obser vetheins truction sand safetyno teson
"Chi ldren intheve hicle" (0013 page49). 36
Occupant safety

Re
duce dse at beltpr otection 000A
WARNIN GRisk ofinju ryor deat hdue to
inc orrect sea tpos ition
The seatbel tdoe sno tof ferth eint ended
le ve lof protect ion ifyo uha ve notmo vedth e
seat backres tto an almos tve rtical posit ion.
When brakin gor intheeve ntofan acci dent,
yo uco uld slide underne athth eseat beltand
sus tain abdomin alor nec kinj uries, forex am‐
ple. 0007
Adjus tth eseat proper lybef orebegin‐
ning your jour ne y. 0007
Alw aysensur eth at theseat backres tis
in an almos tve rtical posit ionand that
th eshoulder sectionofyour seat beltis
ro uted acr oss thecent erofyour sho ul‐
der . 000A
WARNIN GRisk ofinju ryor deat hwhen
additional restra int systems areno tused
fo rper sons withasmal lerbuild
Pe rsons under 5ft (1.50 m)tallcan notwe ar
th eseat beltcorrectly without asuit able
additional restra int system.
If th eseat beltisno two rncor rectly ,it can‐
no tper form itsintended protect ive func tion.
In addition, anincor rectly fastened seatbelt
can also cause injuries,forex am ple, inthe
ev ent ofan acciden tor when braking or
ch ang ingdirect ion sudden ly. 0007
Alw ayssecur eper sons under 5ft
(1 .50 m)tallin asuit able restra int sys‐
te m. 000A
WARNIN GRisk ofinju ryor deat hdue to
damag edormodif iedseat belts
Seat belts cannotprov ide protect ion inthe
fo llo wing situat ions:
R Ifth eseat belts aredamag ed,modif ied,
ex treme lydir ty,bleac hedordyed R
Ifth eseat beltbuckleisdamag edor
ex treme lydir ty
R Ifth eEmer gency Tensi oni ng Device s,
sea tbe ltanc horages orsea tbe ltre trac‐
to rs have been modif ied
Seat belts maybe damag edinan acciden t,
alt hough thedamag ema yno tbe visible, e.g.
due tosplint ersof glass.
Modif iedordamag edseat beltsma yte ar or
fa il, e.g. inan acc ident .
Modif iedEmerge ncy Tensi oni ng Device scan
acci dentally trig ge ror failto function as
int ended . 0007
Nevermodify theseat belts, Emergency
Te nsi oni ng Device s,sea tbe ltanc ho‐
ra ge sor seat beltretract ors. 0007
Makesur eth at theseat belts are
undamag ed,notwo rnand clean. 0007
Alw aysha ve theseat belts checked
immed iatelyaf te ran accide ntata
qu alif ied spec ialistwo rkshop. Occupant
safety 37

Onl
yuse seat belts whichha ve been approved
fo ryo ur vehicle byMer cedes-Ben z. 000A
WARNIN GRisk ofinju ryor deat hfrom
deplo yedpy rotech nic Emerg encyTen‐
si oni ng Device s
Py rotech nic Emerg encyTensi oni ng Device s
th at have been deployedar eno long eroper a‐
tion aland areunable toper form their inten‐
ded protect ive func tion. 0007
Ther efor e, have deplo yedpy rotech nic
Emerg encyTensi oni ng Device simm edi‐
at ely replaced ataqu alif ied spec ialist
wo rkshop. Mer
cedes-Benz recomme ndsthat youha ve the
ve hicle towe dto aqu alif ied spec ialistwo rkshop
af te ran accide nt.
000E NO
TEDama gecau sed bytrap ping the
seat belt If
an unused seatbeltisno tfully retract ed,it
ma ybe come trap pe din thedoor orinthe
seat mechanism. 0007
Alw aysensur eth at an unus edseat belt
is full yre tract ed. Re
leasing there ar passe nger comp artment
ce nter seat belt If
th elef t-hand rear seat backres tis folded down
and backup again, itma yno tbe possible topull
out there ar passe nger com partment centerseat
belt. Theseat beltmustbe released. 0007
Pull theseat beltoutappr oximat ely1 in
(25 mm) attheseat beltoutle ton theseat
bac kres tand then release itag ain.
The seat beltisretract edand released. Fa
stening andadjust ing theseat belts If
th eseat beltispulled quickl yor shar ply, the
seat beltretract orlock s. The seat beltstra pcan‐
no tbe pulled outanyfur ther. 0007
Alw ayseng ageseat belttongu e2 ofthe
seat beltintoseat beltbuckle1 ofthecor‐
re sponding seat. 0007
Press and hold theseat beltoutle tre lease
and slide seatbeltoutle t3 intoth edesir ed
position . 0007
Letgo oftheseat beltoutle tre lease and
ens ureth at seat beltoutlet3 locksinto
posit ion. 38
Occupant safety