engine MERCEDES-BENZ C-CLASS SEDAN 2020 Owner's Guide

Pr
oblems withthetransm ission Pr
oblem
Possible causes/conseq uencesand0050 0050
Solutions
The transmission hasafa ulty gearshif t. The
transm issionis losin goil. #
Have thetra nsmiss ioncheckedat aqu alif ied spec ialistwo rkshop immediat ely.
The acceler ationcharact eristic sar e
de terior ating.
The transmission nolong ershif tsgear. The
transm issionis in emer gency operati on mod e.
It is only possi ble to shif tto one gear and reve rsege ar. #
Pull overand stop theve hicle safely assoon aspossible, paying attention toroad and traf fic condi tions. #
Swi tchth etra nsmiss iontoposition 005D. #
Switc hof fth eengine. #
Waitat leas tte nseco ndsbefore restar tin gth eengine. #
Shif tth etra nsmiss iontoposition 005Bor005E.
If 005B isselect ed,thetransmission onlyshif tsto one gear;if 005E isselec ted, thetransmission shiftsto
re ve rsege ar. #
Have thetra nsmiss ioncheckedat aqu alif ied spec ialistwo rkshop immediat ely. Fu
nction of4MA TIC
4MA TICensur esthat all four wheel sar edr iven
when needed. Toget her withESP ®
and 4ETS,
4MA TICimprove sth etra ction ofyour vehicle whene
vera dr iven whee lspins duetoinsuf fi‐
cie nttracti on.
If yo ufa ilto adap tyo ur drivin gst yle, 4MA TICcan
neit her reduce therisk ofan accident norover‐
ri de thelaws ofphysics. 4MA TICcannotta ke acc
oun tof road, weather and traf fic condi tions.
4MA TICisonly anaid. Youar ere sponsible espe‐
cially formaint ainingasaf edis tance from the
ve hicle infront, forve hicle speed, forbr aking in
good timeandforst ay ing inlane. 15
8
Driving and parking

%
Inwintr yro ad con dition s,themaximum
ef fect of 4MA TICcan beachie vedonl yif yo u
use wint ertires (M+ Stir es), withsn ow
ch ains ifnec essar y. Re
fueli ng Re
fueli ngtheve hicl e &
WARNIN GRisk offire or explosion from
fuel
Fu els arehighly flammab le. #
Fire,open flames ,smo kingand creat ion
of spar ksmus tbe avo ided. #
Swit choffth eignition and,ifav ailable,
th est atio naryheat er,bef oreand while
re fuel ingtheve hicle. &
WARNIN GRisk ofinju ryfrom fuels
Fu els arepoisonous andhazar dous toyour
healt h. #
Donotsw allo wfuel orletit co me into
co ntact withsk in, eyes orclo thing. #
Donotinhale fuelvapor . #
Keep childr enaway from fuel. #
Keep door sand windo wsclos edduring
th ere fuel ingprocess.
If yo uor other people comeintocont actwith
fuel, obser vethefo llo wing: #
Imm ediat elyrinse fuelof fyo ur skin wit h
soap andwater. #
Iffuel comes intocont actwithyo ur
ey es, immediat elyrinse them thor‐
oughl ywit hclean water.Seek medical
att entio nimm ediately . #
Ifyo usw allo wfuel, seek medicalatten‐
tio nimm ediat ely. Do notind uce vomit‐
ing. #
Cha ngeimmedi ately out ofclo thing that
has com eint ocon tact with fuel . &
WARNIN GRisk offire or explosion from
elect rostatic charge
Ele ctrostatic charge can crea te spar ksand
th er eb yignit efuel vapor s. #
Beforeopenin gth efuel filler cap ortak‐
ing holdof thepum pnoz zle, touc hth e
me tallic body oftheve hicle.
This dischargesan yelectr ostatic charge
th at ma yha ve built up. #
Donotge tint oth eve hicle again during
th ere fuel ingprocess.
Ot her wise,ele ctrostatic charge cou ld
bu ild up again. *
NO
TEDama gecau sed bythewr ong fuel Ve
hicles withaga soline engine:
Ev en small amounts ofthewr ong fuelcould
re sult indamag eto thefuel system, the
engine andtheemission control system. #
The RONrequ iremen tis locat edinthe
fuel filler flap. #
Onlyrefuel withlow- sulfur unleade d
fuel.
This fuelmaycont ainupto10%ethanol. Your
ve hicle issuit able foruse withE1 0fuel . Dr
iving andparking 15
9

Ne
verre fuel using anyof thefo llo wing fuels:
R Dies el
R Gasoline withmor eth an 10%ethanol by
vo lume, e.g.E15, E8 5,E100
R Gasoline withmor eth an 3% methano lby
vo lume, e.g.M15,M30 ,M85 ,M1 00
R Gasoline withadditiv escon tainin gme tal
If yo uacc iden tally refuel withth ewr ong fuel: #
Donotswitc hth eignition on. #
Consult aqu alif ied spec ialistwo rkshop. *
NO
TEDo notus ediese lto refuel vehi‐
cles withaga soline engine If
yo uha ve acc iden tally re fuel edwithth e
wr ong fuel:
R Donotswit chtheignition on.Other wise
fuel canentertheengine.
Ev en small amounts ofthewr ong fuel
could result indamag eto thefuel system
and theengine. Therepair costsarehigh. #
Consult aqu alif ied spec ialistwo rkshop. #
Have thefuel tank and fuellines
dr ained complet ely . *
NO
TEFuelma yspr ayout when you
re mo vethefuel pum pnoz zle #
Onlyfill th efuel tank unti lth epum p
noz zleswitc hesoff. Re
quirement s
Plug- in-hybrid:forve hicles withaga soline
engine, observetheno tesin theSupplement .
Ot her wise, youma yfa ilto recogni zedangers.
R The vehicle isunloc ked(/ page66).
% Donotge tint oth eve hicle again during the
re fuel ingprocess. Other wise,ele ctrostatic
ch arge cou ldbu ild up again.
Obs erve theno teson oper ating fluids
(/ page43 0). 1
Fuelfiller flap
2 Brac ketfo rth efuel filler cap
3 Tire pressur eta ble
4 QRcode forre scue card
5 Fueltype #
Press onthebac kar ea offuel filler flap 1. #
Turn thefuel filler cap coun ter-cloc kwiseand
re mo veit. 16
0
Driving and parking

#
Keep theve hicle keyout ofreac hof
ch ildr en. *
NO
TEDama getotheve hicle duetoit
ro lling away #
Alw ayssecur eth eve hicle agains tro ll‐
ing away. #
Bring theve hicle toast ands tillby appl ying
th ebr ak epedal. #
Onuphill ordownhill gradients, turnth efront
wheels sothat theve hicle rolls towa rdsth e
curb ifit star ts mo ving. #
App lytheelectr icpar king brak e. #
Vehicl eswith automatic transmiss ion:
Eng agetransmis sionposition 005Dinast atio n‐
ar yve hicle withth ebr ak epedal applied
(/ page15 4). #
Switc hof fth eengine andtheignition by
pr essing button1. #
Release theser vice brak eslo wly. #
Getout oftheve hicle andlockit.
% When youpar kth eve hicle, youcan still
opera tetheside windo wsand thepanor amic
sliding sunroofforapp roxima tely five
minut esifth edr iver's door isclosed.
% When youpar kth eve hicle, youcan still
opera tetheside windo wsand thesliding
sunr oofforapp roxima tely five minut esifth e
dr iver's door isclosed. Gar
agedoor opener Pr
og rammin gbutt onsfo rthe garage doo r
ope ner &
DANG ER Risk deathcause dby exhaus t
ga ses
Combus tionengines emitpoisonous exhaus t
ga ses suchas carbon monoxide.Inhaling
th ese exhaus tga ses ishazar dous tohealt h
and leads topoisonin g. #
Neverlea vetheengine or,if pr esent ,
th eauxiliar yheating running inan
encl osedspa cewithout sufficie ntventi‐
la tio n. &
WARNIN GRisk ofinju rywhen opening
or clos ingadoor withth ega rage door
opener
When youoper ateor program thedoor with
th eint egr ated garage door opener ,people in
th era ng eof mo vement ofthedoor may
become trapped orstru ck bythedoor . 16
2
Driving and parking

#
When usingtheint egr ated garage door
opener ,alw aysmak esur eth at nobody
is wit hin thera ng eof mo vement ofthe
door . Onl
yoper ateth efo llo wing doorsusing the
ga rage door opener :
R Door swit hasaf etyst op and reve rsing fea‐
tur e.
R Doorswhic hcon form tothecur rent U.S.
sa fety standar ds.
Re quirement s:
R The vehicle hasbeen parkedoutside the
ga rage oroutside thera ng eof mo vement of
th edoor .
R The engine isswitc hedoff.
R The ignition isswitc hedon.
% The garage door opener function isalw ays
av ailable whentheignition isswitc hedon. #
Chec kif th etra nsmiss ionfreq uency ofthe
re mo tecontr olha sth efreq uency rang eof
280 to868 MHz.
Ra dio equipment approval num ber:
R NZLM UAHL5 (USA)
R 4112 A-MU AHL5 (Canada ) #
Press and hold button1, 2or3 that you
wish toprog ram.
Indicat orlam p4 flashes yello w.
% Itcan take up to20 seconds beforeth eindi‐
cat orlam pflashes yello w. #
Release thepr ev iousl ypr essed button.
Ind icat orlam p4 con tinues toflash yello w. #
Point remo tecontr ol5 from adi st anc eof
0. 4in (1 cm )to 3in (8 cm) towa rdsbutt on
1, 2or3. #
Press and hold button6 ofremo tecontr ol
5 unti lone ofthefo llo wing signalsappear s:
R Indicat orlam p4 light sup green contin‐
uousl y.Progr amming iscom plete.
R Indicat orlam p4 flashes green .Pr o‐
gr ammi ngwassuccessful. Addition ally,
sync hronization ofthero lling code with
th edoor system mus talso becar ried out. #
Ifindicat orlam p4 does notlight uporflash
gr ee n: repeat thepr ocedur e. #
Release allofthebutt ons. Dr
iving andparking 16
3

R
ActivePa rking Assistis ke eping theve hicle
st atio nary.
This isthecase ifone ofthefo llo wing condition s
is also fulfilled:
R The engin eis switc hedoff.
R The seat belttongu eis no tins ertedin the
seat beltbuckleofthedr iver's seat andthe
dr iver's door isopened.
R Ther eis asy stem malfunct ion.
R The powe rsupp lyis insuf ficie nt.
R The vehicle isstatio naryfo ra lengt hyper iod.
When theelectr icpar king brak eis applied, the
re d0049 (USA)or0024 (Canada) indicatorlam p
appear sin theins trument cluster.
The electr icpar king brak eis no taut omaticall y
applied ifth eengine isswitc hedoffby theEC O
st ar t/ stop funct ion. Electr
icpar king brak efunction (releasing
aut omat ically)
The electr icpar king brak eis released whenthe
fo llo wing condition sar efulf illed:
R The driver's door isclos ed.
R The engin eis running .
R Vehicl eswith automatic transmiss ion:
The transmis sionisin posi tion 005Bor005E and
yo udepr esstheaccelera torpeda lor you
shif tfr om transmission position005Dto005B or
005E when onleve lgr ou nd withth edr iver's
door closed.
R Ifth etransmission isin position 005E,the
tr unk lid mu stbe closed.
R The seat belttongu eis ins ertedint oth eseat
belt buckleofthedr iver's seat.
Ve hicles withaut omatic transmission: ifth eseat
belt tongu eis no tins ertedint oth eseat belt
buc kleofthedr iver's seat, thefo llo wing condi‐
tion smus tbe fulf illed:
R Youshif tfr om transm issionposi tion005D.
R Youha ve prev iousl ydr iven atspeeds grea ter
th an 2mp h(3 km/h). When
theelectr icpar king brak eis released, the
re d0049 (USA)or0024 (Canada) indicatorlam p
in theins trument clustergoes out.
Appl ying/rele asing theelectr icpa rking
br ak ema nuall y
Appl ying 16
8
Driving and parking

#
Push handle 1.
The red0049 (USA)or0024 (Canada) indica‐
to rlam papp earsin theins trument cluster.
% The electr icpar king brak eis onl ysecur ely
applied ifth eindicat orlam pis lit con tinu‐
ously .
Re leasing #
Swit chon theignition . #
Pull handle 1.
The red0049 (USA)or0024 (Canada) indica‐
to rlam pin theins trument clustergoes out.
Emer gency braking #
Press and hold handle 1.
As long astheve hicle isdriving, thePlease
Release ParkingBrak emessag eis displa yed.
When theve hicle hasbeen brak ed toa
st ands till,th eelectr icpar king brak eis
applied. Thered0049 (USA)or0024 (Can‐
ada) indicat orlam pappear sin theins tru‐
ment cluster. Inf
orma tion ondetectin gda ma geon a
pa rked vehicl e If
acolli sion isde tected whe nth eto w- aw ay
alar misarmed onaloc kedve hicle, youwill
re cei veano tificat ion inthemultimedia system
when youswit chon theignition .
Yo uwill recei veinformatio nabout thefo llo wing
point s:
R The area oftheve hicle that ma yha ve been
damag ed.
R The forc eof theim pact.
The follo wing situat ionscanlead toinadv ertent
acti vatio n:
R Thepa rked vehicle ismo ved, e.g. inatw o-
st or yga rage .
% Dea ctivateth eto w- aw ay alar minorder to
pr eve ntina dvertent acti vatio n.Ifyo udeac ti‐
va te theto w- aw ay alar m,damag ede tection
wi llal so be dea ctivated.
% Inthecase ofsevere batt erydisc harging,
th efunc tion forde tecting damag eon a pa
rked vehicle isaut omaticall ydeactiv ated
to facil itat eth ene xt engine star t.
Sy stem limit s
De tection maybe restrict ed inthefo llo wing sit‐
uation s:
R The vehicle isdamag edwithout impact, e.g.
if an outside mirroris torn offor thepaint is
damag edbyake y.
R Impact occur sat low speed .
R The electr icpar king brak eis no tappl ied. No
teson par king theve hicl efo ran extended
per iod If
yo ulea vetheve hicle parkedfo rlong erthan six
we eks,itma ysuf ferdisu sedama ge.
The 12Vbatt eryma yalso beimpair edordam‐
ag ed byhea vydisc harging.
% Further information canbeobt ained ata
qu alif ied spec ialistwo rkshop.
Plug-in hybrid: obser vetheno tesin theSupple‐
ment .Ot her wise, youma yfa ilto recogni zedan‐
ge rs. Dr
iving and parking 16
9

St
andb ymode (ext ens ion ofthe star terbat‐
te ry 's per iod out ofuse) St
andb ymode function
% This function isno tav ailable forall model s.
If standb ymode isact ivat ed, energyloss willbe
min imiz eddur ing ex tende dpe riods ofnon- oper‐
ation.
St andb ymode isch aract erize dby thefo llo wing:
R thest ar terbatt eryis preser ved.
R themaximum non-opera tionaltime appear s
in themedia display.
R thecon nect iontoonline services isint erru p‐
te d.
R theAT A(anti-t heftal ar m system) isno tav ail‐
able.
R theint erior motion sensor andtow- aw ay
alar mfun ction sar eno tav ailable.
R thefunc tion forde tecting damag eon a
pa rked vehicle isno tav ailable. If
th efo llo wing condition sar efulf illed, standb y
mode canbeact ivat ed ordeac tivated usin gth e
multime diasystem:
R theengine isswitc hedoff.
R theignition isswitc hedon.
Ex ceeding theve hicle's displayednon -opera ‐
tion altime maycause inconvenie nce, i.e.it can‐
no tbe guarant eedth at thest ar terbatt erywil l
re liably star tth eengine.
The star terbatt erymus tbe charge dfirs tin the
fo llo wing situat ions:
R The vehicle's non-oper ational timemustbe
ex tende d.
R The Batte ryCh arg eInsu fficie ntfor Stand by
Mod emes sage appear sin themedia display.
% Standb ymode isaut omat icallydeac tivated
when theignition isswitc hedon.
Ac tiv atin g/deac tivatin gst andb ymode
Mul timedi asy stem:
4 Vehicle 5
î Vehicle Setting s
5 Standby Mode
% This function isno tav ailable forall model s. #
Activate0073 ordeacti vate 0053 thefunc tion.
When youact ivat eth efunc tion,a pr om pt
appear s. #
Select Yes.
St andb ymode isact ivat ed. Dr
iving anddriving safetysy stems Dr
iving systems andyour responsibility Yo
ur vehicle iseq uipped withdr iving systems
whic hassis tyo uin drivin g,par kingand man eu‐
ve ring theve hicle. Thedriving systems areaids
and donotre lie ve youof your responsibili typer‐
ta inin gto road traf fic law. Payatt ention tothe
tr af fic condi tions atalltime sand interve ne
wh en nece ssary.Be awareof thelimit ations
re ga rding thesaf euse ofthese systems. Inf
ormat iononradar and ultrasonic senso rs Some
drivi ng and drivi ng safety systems use
ra dar orultr asonic sensorsto monit orthear ea
in front of,behind ornext to theve hicle (depend‐
ing ontheve hicle's equipment). 17
0
Driving and parking

condi
tions andcanserveas are minder totake
ex tra car ewh ile dr ivi ng.
Sy stem limit s
R ABSis act ive from speeds ofappr ox.5 mp h
(8 km/ h).
R ABSma ybe impair edorma yno tfunc tion ifa
malfunc tionhasoccurredand theye l‐
lo w 0025 ABSwa rning lam plight sup con tin‐
uousl yin theins trument clusteraf te rth e
engine isstar ted. Fu
nction ofBA S(Br akeAssis tSy stem) &
WARNIN GRisk ofan acci dent caused by
a malf unctionin BA S(Br akeAssi stSys‐
te m)
If BA Sis mal functi oning,th ebr aking distance
in an eme rgency braking situation is
incr eased. #
Depr essthebr ak epedal withfull forc e
in emer gency braki ng situa tions. ABS
pr eve nts thewheels from locking . BA
Ssu ppo rts yo ur eme rgency braking situation
wit hadditional brak efo rc e.
If yo udepr essthebr ak epedal quickl y, BA Sis
acti vated:
R BASau tomatical lyboos tsthebr ak epr es‐
sur e.
R BAScan shorten thebr aking distance.
R ABS preve nts thewheels from locking .
The brak es will func tion asusual onceyo u
re lease thebr ak epedal. BASis dea ctivated. Fu
nction ofESP ®
(Electr onicStabil ityPro‐
gr am) &
WARNIN GRisk ofskid ding ifESP ®
is
mal functi oning
If ESP ®
is mal functi oning,ESP ®
canno tcar ry
out vehicle stabiliz ation.Inaddit ion,ot her
dr iving safetysy stems areswitc hedoff. #
Drive on car efull y. #
Have ESP ®
ch eckedat aqu alif ied spe‐
cialis two rkshop. &
WARNIN GRisk ofskid ding ifESP ®
is
dea ctivated
If yo udeac tivateES P®
,ES P®
can notcar ry
out vehicle stabiliz ation. #
ESP®
shoul don lybe deactiv ated inthe
fo llo wing situat ions. Mer
cedes‑AM Gve hicl es:besur eto obser ve
th eno tesin theSupplement .Ot her wise, you
ma yfa ilto recogni zedangers.
ESP ®
can moni torand improve driving stabilit y
and tract ion inthefo llo wing situat ions,wit hin
ph ysical limit s:
R When pulling away on wetor slip pe ry road‐
wa ys.
R When braking.
R Instro ng side winds from approx .50 mph
(80 km/ h). 17
2
Driving and parking

If
th eve hicle deviat esfrom thedir ect ion desir ed
by thedr iver ,ES P®
can stabiliz eth eve hicle by
int erve ning inthefo llo wing ways:
R One ormor ewheels arebr ak ed.
R The engine outputisadap tedaccor dingto
th esituation .
ES P®
is deactiv ated ifth e00BB ESP®
OFF warn‐
ing lam plight sup con tinuousl yin theins trument
clus ter:
R Driving stabilit ywill nolongerbe improve d.
R Crosswind Assistis no long eractiv e.
R The drive wheels couldspin.
R ETS/4 ETStra ction control isstill act ive.
% When ESP®
is deact ivat ed, youar est ill assis‐
te dby ESP ®
wh en braki ng.
If th e00E5 ESP®
wa rning lam pflashes inthe
ins trumen tclus ter,one orseveralve hicle wheels
has reac hed itsgrip limit :
R Adaptyo ur drivin gst yle to suit thecur rent
ro ad and weather condition s. R
Donotdeac tivateES P®
.
R Onlydepr esstheaccelera torpeda las faras
is necessar ywhen pulling away.
Dea ctivateESP ®
in thefo llo wing situat ionsto
im prov etraction :
R When usingsnowch ains .
R Indeep snow .
R Onsand orgrav el.
% Spinn ingthewheels results inacutting
action, whichenhances traction.
If th e00E5 ESP®
wa rning lam plight sup con tinu‐
ousl y,ESP ®
is no tav ailable duetoamalf unction.
Obse rveth efo llo wing informatio n:
R Warning and indic ator lam ps(/ page48 7)
R Disp lay mess ages (/ page439)
ET S/4ET S(Electr onicTractio nSy stem)
ET S/ 4ETS tracti oncontr olispa rtof ESP ®
and
mak esitpossible topull away and accelerat eon
a slippe ryroadw ay. ET
S/4ET Scan improve theve hicle's traction by
int erve ning inthefo llo wing ways:
R The drive wheels arebr ak ed individually if
th ey spin.
R Mor edr ive to rq ue istrans ferred tothewheel
or wheels withtra ction.
Inf luence ofdrive pr og rams onESP®
The drive pr og rams enabl eESP ®
to adap tto dif‐
fe re nt we ather and road con dition sas wellas
th edr iver's prefer reddr iving style. Youcan
sele ctthedr ive pr og rams using theDY NA MIC
SELE CTswitc h(/ page15 2). Dr
iving and parking 17
3