MERCEDES-BENZ C320 2004 W203 User Guide

11 Introduction
Operator’s Manual
Important notice for California retail
buyers and lessees of Mercedes-Benz automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and/or its au-
thorized repair or service facilities fail to fix
one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the pe-
riod of 18 months from original delivery of
the vehicle or the accumulation of
18 000 miles (approx. 29 000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair at-
tempts is presumed for a retail buyer or
lessee if one or more of the following oc-
curs: (1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that de-
fect or malfunction has been subject to
repair two or more times, and you have
directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have direct-
ly notified us in writing of the need for
its repair, or(3) the vehicle is out of service by reason
of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than
30 calender days. Written notification
should be sent to us, not a dealer, at
Mercedes-Benz USA, LLC, Customer
Assistance Center, One Mercedes
Drive, Montvale, NJ 07645-0350.

12 IntroductionOperator’s ManualMaintenance
The Service Booklet describes all the nec-
essary maintenance work which should be
performed at regular intervals.
Always have the Service Booklet with you
when you take the vehicle to your autho-
rized Mercedes-Benz Center for service.
The service advisor will record each ser-
vice in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to
the toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program Brochure in your glove box.
Change of address or ownership
If you change your address, be sure to
send in the “Change of Address Notice”
found in the Service and Warranty Informa-
tion Booklet, or simply call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at 1-800-387-0100. It
is in your own interest that we can contact
you should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it avail-
able to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Car” found in the Service and Warranty In-
formation Booklet, or call the
Mercedes-Benz Customer Assistance Cen-
ter (in the USA) at 1-800-FOR-MERCedes,
or Customer Service (in Canada) at
1-800-387-0100.

13 Introduction
Operator’s Manual
Operating your vehicle outside the USA or Canada
If you plan to operate your vehicle in for-
eign countries, please be aware that

service facilities or replacement parts
may not be readily available,


unleaded gasoline for vehicles with cat-
alytic converters may not be available;
the use of leaded fuels will damage the
catalysts,


gasoline may have a considerably low-
er octane rating, and improper fuel can
cause engine damage.Certain Mercedes-Benz models are avail-
able for delivery in Europe under our Euro-
pean Delivery Program. For details, consult
your authorized Mercedes-Benz Center or
write to:
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
849 Eglinton Avenue East
Toronto, Ontario M4G 2L5

14 IntroductionWhere to find it
Where to find itThis Operator’s Manual is designed to pro-
vide comprehensive support information
for you, the vehicle operator. Each section
has its own reference color so you can find
information quickly.At a glance
Here you will find an overview of all the
controls that can be operated from the
driver’s seat.Getting started
Here you will find all the information you
need for your first drive. You should read
this section first if this is your first
Mercedes-Benz vehicle or if you are rent-
ing or borrowing this vehicle.Safety and Security
H e r e y o u w i l l f i n d d e s c r i p t i o n s o f t h e s a f e t y
features of your vehicle.
Controls in detail
Here you will find detailed information
about the equipment installed in your vehi-
cle. This section expands on the “Getting
started” section and also describes techni-
cal innovations. If you are already familiar
with the basic functions of your vehicle,
this section will be of particular interest to
you.Operation
Here you will find all the information you
need for the proper operation of your vehi-
cle.Practical hints
This section provides fast assistance for
dealing with problems you may encounter.
Technical data
All important technical data for your vehi-
cle can be found in this section.Indexes
The glossary provides explanations of the
most important technical terms.
The table of contents and the index are de-
signed to help you find information quickly
and easily.
The following publications are part of your
vehicle documentation:

this Operator’s Manual


the Service Booklet
Separate operating instructions will be
provided as required depending on the
equipment options installed in your vehi-
cle.

15 Introduction
Symbols
Symbols
The following symbols are found in this
Operator’s Manual:
* Optional equipment is identified
with an asterisk. Since standard
equipment varies between models,
the descriptions and illustrations in
this manual may differ slightly from
the actual equipment of your vehi-
cle.

This symbol points to instructions for
you to follow.

A number of these symbols appearing
in succession indicates a multiple-step
procedure.
 Page This symbol tells you where to
look for further information on a
topic.
This continuation symbol marks
an interrupted procedure which
will be continued on the next
page.
-> In the glossary of technical
terms, this symbol is used to
indicate cross-references to
term definitions.
Display
Words appearing in the multi-
function display are printed in
the type shown here.
Warning!
G
Warning notices draw your attention to haz-
ards that may endanger your health or life,
or the health or life of others.!Highlights hazards that may result in
damage to your vehicle.iHelpful hints or further information you
may find useful.

16 IntroductionOperating safety
Operating safety
Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following information
and rules:

the safety precautions in this manual


the “Technical data” section in this
manual


traffic rules and regulations


motor vehicle laws and safety
standards
Warning!
G
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are
interconnected, any modifications made
may produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
See your authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore
never turn off the engine while driving.
Warning!
G
Heavy blows against the vehicle underbody
or tires/wheels, for example when running
over an obstacle, road debris or a pothole,
may cause serious damage and impair the
operating safety of your vehicle. If you feel a
sudden significant vibration or ride distur-
bance, or you suspect that damage to your
vehicle has occurred, you should turn on
your hazard warning flashers, carefully slow
down, and drive with caution to an area
which is a safe distance from the road.
Inspect the vehicle underbody and
tires/wheels for possible damage. If the
vehicle appears unsafe, have it towed to the
nearest authorized Mercedes-Benz Center
or other qualified maintenance or repair
facility for further inspection or repairs.
Warning!
G
Various warning labels are attached to your
vehicle. These warning labels are intended
to make you and others aware of various
risks. You should not remove any of these
warning labels unless explicitly instructed to
do so by information on the label itself.
Removal of any of these labels may cause
you and others to be unaware of certain
risks which may result in an accident and/or
personal injury.

17 Introduction
Problems with your vehicle
Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to
immediately contact your authorized Mercedes-Benz Center to have the problem diagnosed and corrected if required. If the matter is
not handled to your satisfaction, please discuss the problem with the Mercedes-Benz Center management, or if necessary contact us
at one of the following addresses:
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Customer Relations Department
Mercedes-Benz Canada, Inc.
849 Eglinton Avenue East
Toronto, Ontario, M4G 2L5

18 IntroductionReporting safety defects
Reporting safety defectsFor the USA only:
The following text is published as required of manufacturers under Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the
“National Traffic and Motor Vehicle Safety Act of 1966”.Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform
the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer,
or Mercedes-Benz USA, LLC.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-888-327-4236 (or 366-0123 in Washington, D.C. area) or
write to: NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can also obtain other information about motor ve-
hicle safety from the Hotline.

19 At a glance
Cockpit
Instrument cluster
Multifunction steering wheel
Center console
Overhead control panel
Door control panel

20 At a glanceCockpit
Cockpit