MERCEDES-BENZ CL-Class 2014 C217 Comand Manual

Updating the digital map
Introduction The digital maps generated by the map
software become outdated in the same way
as conventional road maps. Optimal route
guidance can only be provided by
the navigation system in conjunction with the
most up-to-date map software.
Information about new versions of the digital
map can be obtained from an authorized
Mercedes-Benz Center. You can have the
digital map updated there with a DVD, or you
can update it yourself.
Important safety notes G
WARNING
Never leave the engine running in an enclosed
space. The exhaust gases contain carbon
monoxide. Inhaling exhaust gases constitutes
a health hazard and could lead to loss of
consciousness or even death.
Carrying out a manual update i
The update process can tak ealong time
(over an hour), depending on the size of the
digital map. During this time, you will only
be able to switch on radio mode and to
accept incoming calls. The update will be
completed more quickly if the vehicle is
stationary.
If you start the update with the engine
switched off and the starter battery has
insufficient power, COMAND may
automatically switch off .This protects the
battery. If this occurs, restart the update
with the engine running.
X Insert the DVD:
R
in the single DVD drive (Y page 194)
R in the DVD changer (Y page 194)
COMAND checks whether the digital map
on the DVD is compatible with the
navigation system and system software. Ap
rompt then appears asking if you want
to install the database. Versions of the
database currently installed and the
database that is to be installed are
displayed.
X Select Yes or
No and press
0037to confirm.
After selecting Yes , an activation code
must be entered when installing a database
for the first time. You will receive the
activation code when you buy the
navigation DVD.
If you select No , the process will be
canceled.
X Enter the activation code.
After entering the activation code
correctly, COMAND starts updating the
digital map. Once the update is finished,
you will see a message.
X To confirm the message: press0037the
COMAND controller.
X Take the DVD out of the slot.
While the update is running, you will see a
message to this effect and a progress bar.
The navigation system is not operational
until the update is complete.
i You cannot eject the DVD during the
update. If you switch off COMAND during
the update, the update is interrupted. It
then continues from where it was
interrupted when the system is restarted.
COMAND may prompt you to change the DVD
during the update.
X Press the 0009(for DVD changer) or
0007 (for single DVD drive) load/eject
button.
X Take the DVD out of the slot.
X Insert the requested DVD.
Once the update has been successfully
completed, you will see a message to this
effect.
X To confirm the message: press0037the
COMAND controller.
X Take the DVD out of the slot.
The update is complete. Additional settings
119Navigation Z

If the update is not successfully completed,
you will see a message that the map update
is not possible.
X To confirm the message: press0037the
COMAND controller.
X Take the DVD out of the slot. 120
Additional settingsNavigation

Problems with the navigation system
Problem Possible causes/consequences and
0005 Solutions
COMAND is unable to
continue route
guidance after the
journey has been
interrupted. Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching COMAND back on
and driving on.
X Continue route guidance (Y page 92).Problem Possible causes/consequences and
0005 Solutions
COMAND is unable to
determine the vehicle's
position. COMAND has to redetermine the position of the vehicle if the
vehicle has been transported.
Example:
R
After transporting the vehicle by ferry
R After transporting the vehicle by motorail
R After the vehicle has been towed
X Start the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's position.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays. Problems with the navigation system
121Navigation Z

Problem Possible causes/consequences and
0005 Solutions
The
Navigation Unavailable message
appears. COMAND has an integrated hard drive on which the digital map is
stored.
To protect the integrated hard drive against damage, COMAND
deactivates it at very high and low temperatures. The navigation
system will then be temporarily unavailable.
X
Let the vehicle and COMAND cool down.
X To hide the message: switch COMAND off and then on again. If an area of the hard disk has a malfunction, COMAND can no
longer access the map data in this area. This may occur when
calculating a route, for example.
X
To hide the message: switch COMAND off and then on again.
The navigation system will be operational again until it has to
access the faulty area of the hard drive once more. The message
will then reappear.
X Consult an authorized Mercedes-Benz Center. Problem Possible causes/consequences and
0005 Solutions
You see a message
informing you that the
DVD containing the
digital map is
incompatible with the
system software. The DVD containing the digital map cannot be used for the update.
X
To confirm the message: press0037the COMAND controller.
X Eject the DVD.
X Have the system database checked at an authorized Mercedes-
Benz Center. Problem Possible causes/consequences and
0005 Solutions
The map software
update has failed. The DVD is dirty.
X
Clean the DVD.
X Restart the update. The DVD is scratched.
X
Consult an authorized Mercedes-Benz Center. There is overheating due to excessive temperatures in the vehicle
interior.
X
Wait until the vehicle interior has cooled down.
X Restart the update. COMAND's integrated hard disk is defective.
X
Consult an authorized Mercedes-Benz Center. 122
Problems with the navigation systemNavigation

Problem Possible causes/consequences and
0005 Solutions
COMAND asks for an
activation code during
the map update. The digital map is secured with an activation code.
X
Consult an authorized Mercedes-Benz Center. Problems with the navigation system
123Navigation Z

124

Your COMAND equipment
................126
General notes .................................... 126
Telephony via the Bluetooth ®
inter-
face .................................................... 127
Reception and transmission volume 133
Using the telephone .........................134
Using the phone book ......................138
Using call lists ................................... 142
Using the speed dial list ...................145
Text messages .................................. 146
Using the address book ...................149 125Telephone

Your COMAND equipment
These operating instructions describe all the
standard and optional equipmen tfor your
COMAND system, as available at the time of
going to print. Country-specific differences
are possible. Please note that your COMAND
system may not be equipped with all the
features described. General notes
Important safety notes
G
WARNING
If you operate mobile communication
equipment while driving, you will be
distracted from traffic conditions. You could
also lose control of the vehicle. There is a risk
of an accident.
Only operate this equipment when the vehicle
is stationary.
If you make a call on your mobile phone while
driving, always use hands-free mode. Only
use the mobile phone when road, weather
and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
mobile phone while driving a vehicle.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 feet (approximately 14 m)
per second.
Excessive levels of electromagnetic radiation
may cause damage to your health and the
health of others.
There is scientific discussion surrounding the
possible health risks posed by
electromagnetic fields. You can reduce this
risk by using an exterior antenna.
Therefore, only use mobile communication
equipment if it is connected to the exterior
antenna of the vehicle. Introduction
COMAND provides telephony via the
Bluetooth ®
interface.
When connecting Bluetooth ®
-capable mobile
phones with PBAP (Phone BookAccess
Profile), the contacts are automatically
downloaded to COMAND.
With a suitable mobile phone, you can use the
hands-free system and receive vCards via the
Bluetooth ®
interface.
You can use the text message function
(receiving and reading) if the mobile phone
supports the MAP (Message AccessProfile)
Bluetooth ®
profile.
You can obtain more detailed information
about suitable mobile phones and about
connecting Bluetooth ®
-capable mobile
phones to COMAND on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
center at
1-800-FOR-MERCedes(1-800-367-6372) for
the USA or at 1-800-387-0100 for Canada. Call disconnection while the vehicle is
in motion
Ac all may be disconnected if:
R there is insufficient network coverage in
certain areas.
R you move from one transmitter/receiver
area (cell) into another and no channels are
free.
R you use a SIM card which is no tcompatible
with the network available. Operating options
You can operate the telephone by:
R using the COMAND controller:
turn 003C0012003D
slide 003400120035 or003600120008 126
General notesTelephone

press
0037
R using the 0016or003A button and using
the telephone keypad on COMAND
R using the 0016or003A button on the
multifunction steering wheel
R using the Voice Control System (see the
separate Voice Control System operating
instructions)
Unless stated otherwise, the descriptions and
illustrations in this section refer to COMAND. Function restrictions
The telephone is not ready for use in the
following situations:
R The telephone automatically tries to log on
to a network. If no network is available, you
may not be able to make a " 911"
emergency call. If you attempt to make an
outgoing call, the No Service message will
appear for a short while. "911" emergency call
The 911 emergency call is a public service.
Using it without due cause is a criminal
offense.
The following requirements must be fulfilled
for a 911emergency call:
R the mobile phone must be switched on.
R a network must be available.
R a valid and operational SIM card must be
inserted in the mobile phone.
R the mobile phone is connected to COMAND
via Bluetooth ®
.
If you cannot make an emergency call, you
must arrange rescue measures yourself. X
Enter the number on COMAND
(Y page 134).
X Press 0016.
The telephone makes the connection.
X Wait until the emergency call center
answers and describe the emergency
situation. Telephony via the Bluetooth
®
interface Prerequisites
For telephony via COMAND's Bluetooth ®
interface, a Bluetooth ®
-capable mobile
phone is required.
On COMAND
X Activate the Bluetooth ®
function in
COMAND (Y page 45).
On the mobile phone
X Switch on the mobile phone and enter the
PIN when prompted to do so (see the
mobile phone operating instructions).
X Activate Bluetooth ®
functions and, where
necessary, Bluetooth ®
visibility on the
mobile phone (see the mobile phone
operating instructions).
The battery of the mobile phone should
always be kept sufficiently charged in order
to prevent malfunctions.
In preparation for telephoning via the
Bluetooth ®
interface, you should chec kthe
following items on your mobile phone (see the
mobile phone operating instructions):
R Hands-Free Profile
The mobile phone must support Hands-
Free Profile 1.0 or above.
R Bluetooth ®
visibility
On certain mobile phones, the device itself
must be made "visible" to other devices, as
well as activating the Bluetooth ®
function
(see the mobile phone operating
instructions). Telephony via the Bluetooth
®
interface 127Telephone Z

This visibility is for restricted periods of
time on some mobile phones.
R Bluetooth ®
device name
Every Bluetooth ®
device has its own
Bluetooth ®
device name. This device name
is freely definable, but can be identical for
all devices from the same manufacturer. It
is therefore recommended that you change
this name so that you can easily recognize
your mobile phone (see the mobile phone
operating instructions).
i Not all mobile phones available on the
market are equally suitable. You can obtain
more detailed information about suitable
mobile phones and about connecting
Bluetooth ®
-capable mobile phones to
COMAND on the Internet at
http://www.mbusa-mobile.com.Orc all
the Mercedes-Ben zCustome rAssistance
Center at
1-800-FOR-MERCedes(1-800-367-6372)
(for the USA) or Customer Relations at
1-800-387-0100 (for Canada).
i Some displays (e.g. the signal strength)
depend on the supported version of the
Hands-Free Profile. Connecting
amobile phone
General information Before using your mobile phone with
COMAND for the first time, you will need to:
R
search for it (Y page 129) and then
R authorize (register) it (Y page 130).
When you authorize a new mobile phone, it is
connected automatically.
You can authorize up to 15 mobile phones. If the mobile phone supports PBAP (Phone
Book Access Profile) and MAP ( Message
Access Profile), the following contacts and
messages are downloaded into COMAND
when connecting:
R phone book
R call lists
R text messages
Further information on the conditions for
connectin g(Ypage 127). 128
Telephony via the Bluetooth ®
interfaceTelephone