opening and closing MERCEDES-BENZ CLA-Class 2017 C117 User Guide

Problems with the SmartKey
ProblemPossible causes/consequences andMSolutions
You cannot lock or
unlock the vehicle using
the SmartKey.The SmartKey battery is discharged or nearly discharged.
XVehicles without KEYLESS-GO or KEYLESS-GO start function:
try again to lock/unlock the vehicle using the remote control func-
tion of the SmartKey. Point the tip of the SmartKey at the driver's
door handle from close range and press the %or& button.
If this does not work:
XCheck the SmartKey battery (Ypage 72) and replace it if necessary
(Ypage 72).
XUnlock (Ypage 76) or lock (Ypage 76) the vehicle using the
mechanical key.
There is interference from a powerful source of radio waves.
XVehicles without KEYLESS-GO or KEYLESS-GO start function:
try again to lock/unlock the vehicle using the remote control func-
tion of the SmartKey. Point the tip of the SmartKey at the driver's
door handle from close range and press the %or& button.
If this does not work:
XUnlock (Ypage 76) or lock (Ypage 76) the vehicle using the
mechanical key.
The SmartKey is faulty.
XUnlock (Ypage 76) or lock (Ypage 76) the vehicle using the
mechanical key.
XHave the SmartKey checked at a qualified specialist workshop.
You can no longer lock or
unlock the vehicle using
KEYLESS-GO.The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 72) and replace it if necessary
(Ypage 72).
If this does not work:
XUnlock (Ypage 76) or lock (Ypage 76) the vehicle using the
mechanical key.
There is interference from a powerful source of radio waves.
XUnlock (Ypage 76) or lock (Ypage 76) the vehicle using the
mechanical key.
SmartKey73
Opening and closing
Z

ProblemPossible causes/consequences andMSolutions
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of the
SmartKey.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function:
XUnlock (Ypage 76) or lock (Ypage 76) the vehicle using the
mechanical key.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
The engine cannot be
started using the Smart-
Key.The on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 273).
or
XJump-start the vehicle (Ypage 273).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 72) and replace it if necessary
(Ypage 72).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
74SmartKey
Opening and closing

Doors
Important safet ynotes
GWARNING
If children are lef tunsupervised in th evehicle,
they could:
Rope nth edoors ,thus endangerin gother
people or road users.
Rget out and disrup ttraffic .
Roperat eth evehicle' sequipment.
Additionally, children could set th evehicle in
motion if, fo rexample, they:
Rrelease th eparking brake .
Rshiftingth eautomatic transmissio nout of
par kposition P
RStart theengine.
There is aris kof an acciden tand injury.
Whe nleavin gth evehicle, always take th e
SmartKey wit hyou and loc kth evehicle. Never
leav echildren or animals unattended in th e
vehicle. Always keep th eSmartKey out of
reach of children .
You should preferably plac eluggage or load sin
th ecargo compartment. Observ eth eloadin g
guidelines (
Ypage 233).
Unlockingan dopening doors from
th einside
!
The sid ewindows will no topen/close if th e
battery is discharged or if th esid ewindows
hav eiced up. It will then no tbe possible to
close th edoor. Do no tattempt to forc eth e
doo rclosed. You could otherwise damage th e
doo ror th esid ewindow.
Whe n adoo ris opened, th esid ewindow on that
sid eopens slightly. Whe nth edoo ris closed, th e
sid ewindow close sagain .
XTo unlock an dope n afront door: pull door
handle ;.
If th edoo ris locked, locking knob :pop sup.
The doo ris unlocke dand opens .
XTo unlock arear door: pull up locking
knob :.
The doo ris unlocke dand can be opened.
XTo ope n arear door: pull doorhandle ;.
You can ope n adoo rfrom insid eth evehicle
eve nif it has bee nlocked. You can only ope nth e
rea rdoors from insid eth evehicle if they are no t
secure dby th echild-proof locks (
Ypage 59).
If th evehicle has previously bee nlocke dwit h
th eSmartKey from th eoutside, opening adoo r
from th einsid ewill trigger th eanti-thef talar m
system. Switc hof fth ealar m (
Ypage 67).
Centrally locking an dunlocking th e
vehicle from th einside
You can centrall yloc kor unloc kth evehicle from
th einside. Thi scan be useful if you wish to loc k
th evehicle befor epulling away, fo rexample.
XTo unlock :press butto n:.
XTo lock :press butto n;.
If all th edoors and th etrunk lid are closed, th e
vehicle locks .
Doors75
Opening and closing
Z

Meanwhile, the fuel filler flap will not be locked
or unlocked.
You cannot unlock the vehicle centrally from the
inside if the vehicle has been locked with the
SmartKey or KEYLESS-GO.
You can open a door from inside the vehicle
even if it has been locked. You can open the rear
doors from inside the vehicle unless they are
secured by the child-proof lock (
Ypage 59).
If the vehicle has previously been locked with
the SmartKey from the outside, opening a door
from the inside will trigger the anti-theft alarm
system. Switch off the alarm (
Ypage 67).
If a locked door is opened from the inside, the
previous unlock status of the vehicle will be
taken into consideration if:
Rthe vehicle was locked using the locking but-
ton for the central locking, or
Rif the vehicle was locked automatically
The vehicle will be fully unlocked if it had previ-
ously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside is
unlocked.
Automatic locking feature
XTo deactivate: press and hold button :for
approximately five seconds until a tone
sounds.
XTo activate: press and hold button ;for
approximately five seconds until a tone
sounds.
If you press one of the two buttons and do not
hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are turn-
ing. You could therefore lock yourself out if:
Rthe vehicle is being pushed.
Rthe vehicle is being towed.
Rthe vehicle is on a roller dynamometer.
You can also switch the automatic locking func-
tion on and off using the on-board computer
(
Ypage 184).
Unlocking the driver's door (mechan-
ical key)
If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm sys-
tem will be triggered (
Ypage 67).
XTake the mechanical key out of the SmartKey (Ypage 71).
XInsert the mechanical key into the lock of thedriver's door as far as it will go.
XTurn the mechanical key counter-clockwise
as far as it will go to position 1.
The door is unlocked.
XTurn the mechanical key back and remove it.
XInsert mechanical key into the SmartKey
(Ypage 71).
Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey or KEYLESS-GO, use the mechanical
key.
XOpen the driver's door.
XClose the front-passenger door, the rear
doors and the trunk lid.
76Doors
Opening and closing

XPress the locking button on the driver’s door
(Ypage 75).
XCheck whether the locking knobs on the
front-passenger door and the rear doors are
still visible. Press down the locking knobs by
hand, if necessary.
XClose the driver's door.
XTake the mechanical key out of the SmartKey
(Ypage 71).
XInsert the mechanical key into the lock of the
driver's door as far as it will go.
XTurn the mechanical key clockwise as far as it
will go to position1.
XTurn the mechanical key back and remove it.
XMake sure that the doors and the trunk lid are
locked.
XInsert mechanical key into the SmartKey
(Ypage 71).
iIf you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-theft
alarm system is not armed.
Trunk
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
(
Ypage 314).
You should preferably place luggage or loads in
the trunk. Observe the loading guidelines
(
Ypage 233).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
The trunk lid can be:
Ropened and closed manually from outside
Ropened automatically from outside
Ropened automatically from inside
Rreleased with the emergency release from the
inside
Opening/closing from outside
Opening
XPress the %button on the SmartKey.
XPull handle :.
XRaise the trunk lid.
Trunk77
Opening and closing
Z

Closing
XPull down the trunk lid using handle:.
XLet the trunk lid drop into the lock.
XIf necessary, lock the vehicle with the &
button on the SmartKey or with KEYLESS-GO.
Opening automatically from outside
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
iThe opening dimensions of the trunk lid can
be found under "Vehicle data" (Ypage 314).
Opening automatically
You can open the trunk lid automatically using
the SmartKey or the handle in the trunk lid.
XPress and hold the Fbutton on the Smart-
Key until the trunk lid opens.
or
XIf the trunk lid is unlocked, pull the trunk lid
handle and let it go again immediately.
HANDS-FREE ACCESS
Important safety notes
GWARNING
The vehicle's exhaust system may be very hot. You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking move-
ment within the detection range of sensors.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the trunk:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 10 ft
(3 m) away from the vehicle.
iYou can also deactivate KEYLESS-GO. Fur-
ther information on deactivating and activat-
ing KEYLESS-GO (
Ypage 70).
General notes
With KEYLESS-GO and HANDS-FREE ACCESS,
you can open the trunk lid without using your
hands. This is useful if you have your hands full. To do this, make a kicking movement under the
bumper with your foot.
Observe the following points:
RCarry your KEYLESS-GO key about your per-
son. The KEYLESS-GO key must be in the rear
detection range of the vehicle.
RWhen making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise
lose your balance, for example on ice.
78Trunk
Opening and closing

RAlways ensure that you only make the kicking
movement within the detection range of sen-
sors:.
RStand at least 12 in (30 cm) away from the
rear area while doing so.
RDo not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly.
RHANDS-FREE ACCESS does not function
when the engine is started.
RDirt caused by road salt around sensors :
may restrict functionality.
Using the HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality.
RIf a KEYLESS-GO key is within the rear detec-
tion range of KEYLESS-GO, HANDS-FREE
ACCESS could be triggered. The trunk lid
could thus be opened unintentionally, for
example, when you:
-set something down or lift something up
behind the vehicle.
-polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about your
person in these situations or in situations sim-
ilar to these. This will prevent the uninten-
tional opening of the trunk lid.
Operation
XTo open: kick into sensor detection range :
below the bumper with your foot.
XIf the trunk lid does not open after several
attempts: wait at least ten seconds then
move your leg under the bumper once again.
If you hold your foot under the bumper for too
long, the trunk lid does not open. Repeat the leg
movement more quickly if this occurs.
Opening automatically from inside
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found under "Vehicle data" (
Ypage 314).
Opening
You can open the trunk lid from the driver's seat
when the vehicle is stationary and unlocked.
Trunk79
Opening and closing
Z

XTo open:pull remote operating switch :for
the trunk lid until the trunk lid opens.
Emergency release for the trunk
General notes
!The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
(
Ypage 314).
If the trunk lid can no longer be unlocked:
Rusing the SmartKey, or
Rusing the remote operating switch in the door
control panel:
Use the emergency release on the inside of the
trunk lid.
You can reach the emergency release via the
trunk.
Opening
XFold the rear seat backrest forwards
(Ypage 236).
XInsert a suitable tool ;, e.g. a screwdriver,
into opening :in the paneling.
The trunk lid is released.
XOpen the trunk lid.
Emergency release button
You can open the trunk lid from inside the vehi-
cle with the emergency release button.
XPress emergency release button :briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened with
the trunk lid emergency release when the vehi-
cle is stationary or while driving.
The trunk lid emergency release does not open
the trunk lid if the battery is disconnected or
discharged.
Trunk lid emergency release light:
REmergency release button :flashes for
30 minutes after the trunk lid is opened.
REmergency release button :flashes for
60 minutes after the trunk lid is closed.
Side windows
Important safety notes
GWARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
80Side windows
Opening and closing

body becomes trapped, release the switch or
pull the switch to close the side window again.
GWARNING
While closing the side windows, body parts in
the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again.
GWARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle.
Side window reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object blocks
or restricts a side window from traveling
upwards during the automatic closing process,
the side window opens again automatically. Dur-
ing the manual closing process, the side windowonly opens again automatically after the corre-
sponding switch is released. The automatic
reversing feature is only an aid and is no substi-
tute for your attention when closing a side win-
dow.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rwhile resetting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again.
Opening and closing the side win-
dows
The switches for all side windows are located on the driver's door. There is also a switch on each
door for the corresponding side window.
The switches on the driver's door take prece-
dence.
:Front left
;Front right
=Rear right
?Rear left
XTurn the SmartKey to position 1or 2in the
ignition lock (Ypage 121).
XTo open manually: press and hold the cor-
responding switch.
XTo open fully: press the switch beyond the
point of resistance and release it.
Automatic operation is started.
XTo close manually: pull the corresponding
switch and hold it.
XTo close fully: pull the switch beyond the
point of resistance and release it.
Automatic operation is started.
XTo interrupt automatic operation: press/
pull the corresponding switch again.
iIf you press/pull the switch beyond the
point of resistance, automatic operation is
started in the corresponding direction. You
can stop automatic operation by pressing/
pulling the switch again.
iYou can continue to operate the side win-
dows after you switch off the engine or
remove the SmartKey. This function remains
Side windows81
Opening and closing
Z

active for five minutes or until the driver's or
front-passenger door is opened.
iWhen the override feature for the side win-
dows is activated (Ypage 59), the side win-
dows cannot be operated from the rear.
Convenience opening
Vehicles with KEYLESS-GO, the KEYLESS-
GO start function, Exclusive package or
AMG Exclusive package: you can ventilate the
vehicle before you start driving.
The SmartKey can also be used to carry out the
following functions simultaneously:
Runlock the vehicle
Ropen the side windows
Ropen the panorama roof with power tilt/slid-
ing panel and the roller sunblind
The convenience opening feature can only be
operated using the SmartKey.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked.
XVehicles with Exclusive package or AMG
Exclusive package but without KEYLESS-
GO and the KEYLESS-GO start function: for
the following operations, point the tip of the
SmartKey at the door handle on the driver's
door. The SmartKey must be close to the driv-
er's door handle.
iVehicles with KEYLESS-GO or the KEY-
LESS-GO start function: the SmartKey must
be in close proximity to the vehicle.
XPress and hold the %button until the side
windows and the panorama sunroof are in the
desired position.
If the roller sunblind of the panorama roof
with power tilt/sliding panel is closed, the
roller sunblind is opened first.
XPress and hold the %button once more
until the panorama roof with power tilt/slid-
ing panel reaches the desired position.
XTo interrupt convenience op ening:release
the % button.
Convenience closing feature
Important safety notes
GWARNING
When the convenience closing feature is oper- ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure.
Vehicles with KEYLESS-GO, the KEYLESS-
GO start function, Exclusive Package or
AMG Exclusive Package: at the same time you
can:
Rlock the vehicle
Rclose the side windows
Rclose the panorama roof with power tilt/slid-
ing panel
On vehicles with a panorama roof with power
tilt/sliding panel, you can then close the roller
sunblind.
iNotes on the automatic reversing feature
for:
Rthe side window (Ypage 81)
Rthe panorama roof with power tilt/sliding
panel (Ypage 85)
Rthe roller sunblind (Ypage 86)
Using the SmartKey
XVehicles with Exclusive package or AMG
Exclusive package but without KEYLESS-
GO and the KEYLESS-GO start function: for
the following operations, point the tip of the
SmartKey at the door handle on the driver's
door. The SmartKey must be close to the driv-
er's door handle.
iVehicles with KEYLESS-GO or the KEY-
LESS-GO start function: the SmartKey must
be in close proximity to the vehicle.
XPress and hold the &button until the side
windows and the panorama roof with power
tilt/sliding panel are fully closed.
XMake sure that all the side windows and the
panorama roof with power tilt/sliding panel
are closed.
82Side windows
Opening and closing