lock MERCEDES-BENZ CLS 2018 Owner's Guide

Problem
Possible causes/consequences and P Solutions
The engine cannot be
started using the Smart-
Key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary ( Y
page 284).
or X
Jump-start the vehicle ( Y
page 285).
or X
Consult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. The vehicle is locked. X
Unlock the vehicle and try to start the vehicle again.
There is interference from a powerful source of radio waves. X
Start your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist workshop. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
Doors
Important safety notes
G WARNING
If children are left unsupervised in the vehicle,
they could: R
open the doors, thus endangering other
people or road users. R
get out and disrupt traffic. R
operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they: R
release the parking brake. R
shifting the automatic transmission out of
park position PR
Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Unlocking and opening doors from
the inside You can open a door from inside the vehicle
even if it has been locked.
If the vehicle has previously been locked from
the outside, opening a door from the inside will
trigger the anti-theft alarm system. Switch off
the alarm ( Y
page 75).
You can only open the rear doors from inside the
vehicle if they are not secured by the child-proof
locks ( Y
page 63). Doors 81
Opening and closing Z

X
To unlock and open a front door: pull door
handle D .
If the door is locked, locking knob C pops up.
The door is unlocked and opens. X
To unlock a rear door: pull up locking knob
on the rear door.
The rear door is unlocked and can be opened. X
To open a rear door: pull the rear door han-
dle.
Centrally locking and unlocking the
vehicle from the inside You can centrally lock or unlock the vehicle from
the inside. The switches are on the driver’s door.
X
To unlock: press button C .X
To lock: press button D .
If all the doors are closed, the vehicle locks.
Meanwhile, the fuel filler flap will not be locked
or unlocked.
If the vehicle has been locked from the outside,
it cannot be centrally unlocked from the inside.
You can open a door from inside the vehicle
even if it has been locked. You can only open the rear doors from inside the
vehicle if they are not secured by the child-proof
locks ( Y
page 63).
If a locked door is opened from the inside, the
previous unlock status of the vehicle will be
taken into consideration if: R
the vehicle was locked using the locking but-
ton for the central locking, or R
if the vehicle was locked automatically
The vehicle will be fully unlocked if it had previ-
ously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside is
unlocked.
Automatic locking feature
X
To deactivate: press and hold button C for
about five seconds until a tone sounds. X
To activate: press and hold button D for
about five seconds until a tone sounds.
If you press one of the two buttons and do not
hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are turn-
ing.
You could therefore lock yourself out if: R
the vehicle is being pushed. R
the vehicle is being towed. R
the vehicle is on a roller dynamometer.
You can also switch the automatic locking func-
tion on and off using the on-board computer
( Y
page 199).82
Doors
Opening and closing

Locking/unlocking the driver's door
with the mechanical key
i If you want to centrally lock the vehicle using
the mechanical key, begin by pressing the
locking button for the interior locking mech-
anism while the driver's door is open. Then
lock the driver's door using the mechanical
key.
X
To unlock: turn the mechanical key counter-
clockwise as far as it will go to position G .X
To lock: turn the mechanical key clockwise as
far as it will go to position G .
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm sys-
tem will be triggered. Switch off the alarm
( Y
page 75).
Trunk
Important safety notes
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
G WARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
( Y
page 328).
You should preferably place luggage or loads in
the trunk. Observe the loading guidelines
( Y
page 242).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
Vehicles without the trunk lid remote clos-
ing feature: the trunk lid can be: R
opened and closed manually from outside R
opened automatically from outside R
opened automatically from inside R
locked separately R
opened with the emergency release button R
unlocked with the mechanical key
Vehicles with the trunk lid remote closing
feature: the trunk lid can be: R
opened and closed manually from outside R
opened/closed automatically from outside R
opened/closed automatically from inside R
locked separately R
opened with the emergency release button R
unlocked with the mechanical key
Trunk lid reversing feature The trunk lid is equipped with an automatic
reversing feature. It reacts if a solid object
obstructs or restricts the trunk lid during the
closing procedure. The trunk lid opens again
automatically. The automatic reversing feature
is only an aid and is not a substitute for your
attentiveness when closing the trunk. Trunk 83
Opening and closing Z

G WARNING
The reversing feature does not respond: R
to soft, light and thin objects, e.g. fingers R
over the last 1/3 in (8 mm) of the closing
movement
The reversing feature cannot prevent some-
one being trapped in these situations in par-
ticular. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped: R
press the T button on the SmartKey, orR
pull or press the remote operating switch
on the driver's door or R
press the closing or locking button on the
trunk lid, or R
pull on the trunk lid handle
Opening/closing from outside
Opening
X
Press the 6 button on the SmartKey.X
Pull handle C .X
Raise the trunk lid. Closing X
Pull the trunk lid down using recess C .X
If necessary, lock the vehicle with the 7
button on the SmartKey ( Y
page 76) or with
KEYLESS-GO ( Y
page 76).
If KEYLESS-GO detects only one SmartKey in the
trunk after it closed, the trunk lid opens again. If
KEYLESS-GO detects a second SmartKey out-
side the vehicle, the trunk lid remains closed.
Opening/closing automatically from
outside
Important safety notes
G WARNING
Parts of the body could become trapped dur-
ing automatic closing of the trunk lid. More-
over, people, e.g. children, may be standing in
the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process: R
press the T button on the SmartKey. R
pull or press the remote operating switch
on the driver's door. R
press the closing or locking button on the
trunk lid. R
pull the trunk lid handle84
Trunk
Opening and closing

G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
( Y
page 328).
Opening You can open the trunk lid automatically using
the SmartKey or the handle in the trunk lid. X
Press and hold the T button on the Smart-
Key until the trunk lid opens.
or X
If the trunk is unlocked, pull the trunk lid han-
dle and release it again immediately
( Y
page 84).
Closing
X
Press closing button C in the trunk lid.
Vehicles with trunk lid remote closing fea-
ture: you can simultaneously close the trunk lid
and lock the vehicle. The KEYLESS-GO key must
be in the rear detection range of the vehicle. X
Press locking button D in the trunk lid.
If all the doors are closed, the vehicle locks. If KEYLESS-GO detects only one SmartKey in the
trunk after it closed, the trunk lid opens again. If
KEYLESS-GO detects a second SmartKey out-
side the vehicle, the trunk lid remains closed.
Opening/closing automatically from
inside
Important safety notes
G WARNING
Parts of the body could become trapped dur-
ing automatic closing of the trunk lid. In addi-
tion, people may be standing in the closing
area or may enter the closing area, e.g. chil-
dren, during the closing procedure. There is a
risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Release the remote operating switch imme-
diately if somebody becomes trapped. To re-
open the trunk lid, pull on the remote operat-
ing switch.
G WARNING
The trunk lid can be automatically opened or
closed even if the SmartKey is not in the vehi-
cle. If children are left unsupervised in the
vehicle, they could activate the functions.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open. Trunk 85
Opening and closing Z

! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
( Y
page 328).
Opening and closing X
To open: pull remote operating switch for
trunk lid C until the trunk lid opens.X
To close: press remote operating switch for
trunk lid C until the trunk lid is completely
closed.
You can open and close the trunk lid from the
driver's seat when the vehicle is stationary and
unlocked.
Unlocking the trunk
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
If the trunk cannot be unlocked with the Smart-
Key or KEYLESS-GO, use the mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered. Switch off the alarm
( Y
page 75). X
Take the mechanical key out of the SmartKey
( Y
page 78).X
Insert the mechanical key into the trunk lid
lock as far as it will go. X
Turn the mechanical key from position G
counter-clockwise as far as it will go to posi-
tion H . Simultaneously pull the trunk lid han-
dle.
The trunk is unlocked. X
Turn the mechanical key back to position G
and remove it. X
Insert the mechanical key into the SmartKey.
Emergency release for the trunk You can open the trunk lid from inside the vehi-
cle with the emergency release button.
X
Press emergency release button C briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened with
the trunk lid emergency release when the vehi-
cle is stationary or while driving.
The trunk lid emergency release does not open
the trunk lid if the battery is disconnected or
discharged.
Trunk lid emergency release light: R
Emergency release button C flashes for
30 minutes after the trunk lid is opened. R
Emergency release button C flashes for
60 minutes after the trunk lid is closed.86
Trunk
Opening and closing

Side windows
Important safety notes
G WARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
body becomes trapped, release the switch or
pull the switch to close the side window again.
G WARNING
While closing the side windows, body parts in
the closing area could become trapped. There
is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again.
G WARNING
If children operate the side windows they
could become trapped, particularly if they are
left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle.
Side window reversing feature The side windows are equipped with an auto-
matic reversing feature. If a solid object blocks
or restricts a side window during the closing
process, the side window opens again automat-
ically. However, the automatic reversing feature
is only an aid and is not a substitute for your
attentiveness when closing a side window. G WARNING
The reversing feature does not react: R
to soft, light and thin objects, e.g. small fin-
gers R
over the last 1/6 in(4 mm) of the closing
movement R
during resetting R
when closing the side window again man-
ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again.
Opening and closing the side win-
dows The switches for all side windows are located on
the driver's door. There is also a switch on each
door for the corresponding side window.
The switches on the driver's door take prece-
dence.
C
Front left
D
Front right

X
To open fully: press the switch beyond the
point of resistance and release it.
Automatic operation is started. X
To close manually: pull and hold the corre-
sponding switch. X
To close fully: pull the corresponding switch
beyond the pressure point.
Automatic operation is started. X
To interrupt automatic operation: press/
pull the corresponding switch again.
If you press/pull the switch beyond the point of
resistance, automatic operation is started in the
corresponding direction. You can stop auto-
matic operation by pressing/pulling the switch
again.
You can continue to operate the side windows
after you switch off the engine or remove the
SmartKey. This function is available for up to five
minutes or until the driver's or front-passenger
door is opened.
When the override feature for the side windows
is activated, the side windows cannot be oper-
ated from the rear ( Y
page 63).
Convenience opening
General notes You can ventilate the vehicle before you start
driving. To do this, the SmartKey is used to carry
out the following functions simultaneously: R
unlock the vehicle R
open the side windows R
open the sliding sunroof R
switch on the seat ventilation for the driver's
seat
The convenience opening feature can only be
operated using the SmartKey. The SmartKey
must be in close proximity to the vehicle.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked.
Convenience opening X
Press and hold the 6 button until the side
windows and the sliding sunroof are in the
desired position. X
To interrupt convenience opening: release
the 6 button. Convenience closing feature
Important safety notes Information on the side window reversing fea-
ture ( Y
page 87).
G WARNING
When the convenience closing feature is oper-
ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure.
Proceed as follows if someone is trapped:
With the SmartKey: X
Release the 7 button.X
Press the 6 button until the side windows
and the sliding sunroof reopen.
With KEYLESS-GO: X
Release the sensor surface on the door han-
dle. X
Immediately pull and hold the door handle
and keep the door handle pulled.
The side windows and the sliding sunroof
open.
General notes When you lock the vehicle, you can simultane-
ously: R
close the side windows R
close the sliding sunroof
Using the SmartKey X
Vehicles without KEYLESS-GO: point the tip
of the SmartKey at the door handle on the
driver's door. X
Vehicles with KEYLESS-GO: the SmartKey
must be in close proximity to the vehicle. X
Press and hold the 7 button until the side
windows and the sliding sunroof are fully
closed. X
Press and hold the 7 button until the side
windows are fully closed.88
Side windows
Opening and closing

X
Make sure that all the side windows and the
sliding sunroof are closed. X
Make sure that all the side windows are
closed. X
To interrupt convenience closing: release
the 7 button.
Using KEYLESS-GO The driver's door and the door at which the han-
dle is used, must both be closed. The SmartKey
must be outside the vehicle. The gap between
the SmartKey and the corresponding door han-
dle should not be greater than 3 ft (1 m).
X
Touch recessed sensor surface C on the
door handle until the side windows and the
sliding sunroof are fully closed. X
Touch recessed sensor surface C on the
door handle until the side windows are fully
closed.
i Make sure you only touch recessed sensor
surface C . X
Make sure that all the side windows and the
sliding sunroof are closed. X
Make sure that all the side windows are
closed. X
To interrupt convenience closing: release
recessed sensor surface C on the door han-
dle.
Resetting the side windows If a side window can no longer be closed fully,
you must reset it. X
Close all the doors. X
Turn the SmartKey to position 1 or 2 in the
ignition lock. X
Pull the corresponding switch on the door
control panel until the side window is com-
pletely closed ( Y
page 87). X
Hold the switch for an additional second.
If the side window opens again slightly: X
Immediately pull the corresponding switch on
the door control panel until the side window is
completely closed ( Y
page 87).X
Hold the switch for an additional second. X
If the respective side window remains closed
after the button is released, then it has been
set correctly. If this is not the case, repeat the
steps above again.
Problems with the side windows
G WARNING
If you close a side window again immediately after it has been blocked or reset, the side window
closes with increased or maximum force. The reversing feature is then not active. Parts of the
body could be trapped in the closing area in the process. This poses an increased risk of injury or
even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process, release
the switch or push the switch again to reopen the side window. Side windows 89
Opening and closing Z

Problem
Possible causes/consequences and P Solutions
A side window cannot be
closed because it is
blocked by objects, e.g.
leaves in the window
guide. X
Remove the objects. X
Close the side window.
A side window cannot be
closed and you cannot
see the cause. If a side window is obstructed during closing and reopens again
slightly: X
Immediately after the window blocks, pull the corresponding switch
again until the side window has closed.
The side window is closed with increased force.
If a side window is obstructed again during closing and reopens again
slightly: X
Immediately after the window blocks, pull the corresponding switch
again until the side window has closed.
The side window is closed without the automatic reversing feature.
Sliding sunroof
Important safety notes
G WARNING
While opening and closing the sliding sunroof,
body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity during the opening and closing pro-
cedures.
If somebody becomes trapped: R
release the switch immediately, or R
during automatic operation, push the
switch briefly in any direction
The opening or closing procedure will be stop-
ped.
G WARNING
If children operate the sliding sunroof they
could become trapped, particularly if they are
left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle. ! Only open the sliding sunroof if it is free of
snow and ice. Otherwise, malfunctions may
occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could be
damaged.
! The weather can change abruptly. It could
start to rain or snow. Make sure that the slid-
ing sunroof is closed when you leave the vehi-
cle. The vehicle electronics can be damaged if
water enters the vehicle interior.
Resonance noises can occur in addition to the
usual airflow noises when the sliding sunroof is
open. They are caused by minor pressure fluc-
tuations in the vehicle interior. Change the posi-
tion of the sliding sunroof or open a side window
slightly to reduce or eliminate these noises.
Sliding sunroof reversing feature The sliding sunroof is equipped with an auto-
matic reversing feature. If a solid object blocks
or restricts the sliding sunroof during the closing
process, the sliding sunroof opens again auto-
matically. However, the automatic reversing
feature is only an aid and is not a substitute for
your attentiveness when closing the sliding sun-
roof.90
Sliding sunroof
Opening and closing