MERCEDES-BENZ CLS-Class 2013 W218 Manual Online

Problems with the SmartKey
Problem Possible causes/consequences and
M SolutionsYou cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the % or
& button.
If this does not work:
X Check the SmartKey battery (Y page 77) and replace it if
necessary ( Y page 77).
X Lock ( Y page 82) or unlock ( Y page 82) the vehicle using
the mechanical key. The SmartKey is faulty.
X
Lock ( Y page 82) or unlock ( Y page 82) the vehicle using
the mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle using the remote control function of
the
SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the % or & button.There is a malfunction with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the

SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the % or & button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the SmartKey battery (Y page 77) and replace it if
necessary ( Y page 77).
X Lock ( Y page 82) or unlock ( Y page 82) the vehicle using
the mechanical key. You have lost a
SmartKey. X
Have the SmartKey deactivated at a qualified specialist
workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. SmartKey
79
Opening/closing Z

Problem Possible causes/consequences and
M SolutionsThe engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 316).
or
X Jump-start the vehicle (Y page 317).
or
X Consult a qualified specialist workshop. The engine cannot be
started
using KEYLESS-
GO. The SmartKey is in
the vehicle. A door is open. Therefore, the SmartKey cannot be detected as
easily.
X
Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint

system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function. If children open a door, they could cause
severe

or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger
compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident80
Doors
Opening/closing

Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked.
You
can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 63). X
Pull door handle ;.
If
the door is locked, locking knob : pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. X
To unlock: press button :.
X To lock: press button ;.
If
all the doors are closed, the vehicle locks.
You cannot unlock the vehicle centrally from
the
inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO. The central locking/unlocking button does
not lock or unlock the fuel filler flap.
You can open a front door from inside the
vehicle even if it has been locked.
If the vehicle has been locked using the
locking button for the central locking, or has
been locked automatically, and a door is
opened from the inside:
R
the vehicle will be fully unlocked if it had
previously been fully unlocked
R only

the door which has been opened form
the inside is unlocked if only the driver's
door had been previously unlocked Automatic locking feature
X
To deactivate: press and hold button :
for
about five seconds until a tone sounds.
X To activate: press and hold button ; for
about five seconds until a tone sounds.
i If you press one of the two buttons and
do

not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore lock yourself out if:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is on a roller dynamometer.
You can also switch the automatic locking
function on and off using the on-board
computer (Y page 222). Doors
81
Opening/closing Z

Unlocking the driver's door
(mechanical key)
If
the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
X Take the mechanical key out of the
SmartKey (Y page 76).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. 1
To unlock
X Turn the mechanical key counter-clockwise
to position 1.
The door is unlocked.
X Turn the mechanical key back and remove
it.
X Insert the mechanical key into the
SmartKey.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered

(Y page 71). Locking the vehicle (mechanical key)
If
the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the trunk lid.
X Press the locking button (Y page 81).
X Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs manually, if necessary

(Y page 81). X
Close the driver's door.
X Take the mechanical key out of the
SmartKey (Y page 76).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. 1
Locking
X Turn the mechanical key clockwise as far
as it will go to position 1.
X Turn the mechanical key back and remove
it.
X Make sure that the doors and the trunk lid
are locked.
X Insert the mechanical key into the
SmartKey. Trunk
Important safety notes
G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases

may enter the vehicle interior resulting
in unconsciousness and death. 82
Trunk
Opening/closing

G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint
system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger
compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid. i
Opening dimensions of the trunk lid
(Y page 371).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
Vehicles

without trunk lid remote closing
feature: the trunk lid can be:
R opened and closed manually from outside
R opened automatically from outside
R opened automatically from inside
R locked separately
R unlocked with the mechanical key
R opened with the emergency release button
Vehicles with trunk lid remote closing
feature: the trunk lid can be:
R opened and closed manually from outside
R opened and closed automatically from
outside
R opened and closed automatically from
inside
R locked separately
R unlocked with the mechanical key
R opened with the emergency release button Opening/closing from outside
Opening X
Press the % button on the SmartKey.
X Pull handle :. Trunk
83
Opening/closing Z

Closing
G
WARNING
To prevent possible personal injury, always
keep hands and fingers away from the trunk
opening when closing the trunk lid. Be
especially careful when small children are
around. X
Pull the trunk lid down using recess :.
X If necessary, lock the vehicle with
the & button on the SmartKey
(Y page 75) or with KEYLESS-GO
(Y page 75).
i If a KEYLESS-GO key is detected in the
trunk, the trunk lid cannot be locked and
then opens again. Opening/closing automatically from
outside
Important safety notes G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases
may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
i Opening dimensions of the trunk lid
(Y page 371). Opening You can open the trunk lid automatically
using

the SmartKey or the handle in the trunk
lid.
X Press and hold the F
button on the key
until the trunk lid opens.
or
X If the trunk is unlocked, pull the trunk lid
handle and release it again immediately
(Y page 83).
Closing G
WARNING
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always

keep hands and fingers away from the
trunk opening when closing the trunk lid. Be
especially careful when small children are
around. To stop the closing procedure, do one
of the following:
R Press button F on the SmartKey.
R Press the remote trunk opening/closing
switch (on the driver's door).
R Press the trunk closing switch.
R Press the KEYLESS-GO locking/closing
switch.
R Pull the trunk lid handle.
Even with the SmartKey removed from the
starter switch or the SmartKey with KEYLESS-
GO removed from the vehicle, the remote
trunk opening/closing switch can be
operated. Therefore, do not leave children
unattended in the vehicle, or with access to
an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. 84
TrunkOpening/closing

Closing button and locking button (example:
vehicles with trunk lid remote closing feature and
KEYLESS-GO)
:
Closing button
; Locking button
X To close: press closing button : in the
trunk lid.
Vehicles with trunk lid remote closing
feature and KEYLESS-GO: you can
simultaneously close and lock the trunk lid.
X Press locking button ; in the trunk lid.
i If you leave a KEYLESS-GO key in the
trunk, the trunk lid will not lock. Opening/closing automatically from
inside
Important safety notes G
WARNING
Maintain sight of the area around the rear of
the vehicle while operating the trunk lid with
the
door mounted switch. Monitor the closing
procedure carefully to make sure no one is in
danger of being injured.
To interrupt the closing procedure, release
the door mounted remote trunk opening/
closing switch again.
Even with the SmartKey removed from the
starter switch or the SmartKey with KEYLESS-
GO removed from the vehicle, the remote
trunk opening/closing switch can be
operated. Therefore, do not leave children
unattended in the vehicle, or with access to an unlocked vehicle. A child's unsupervised
access

to a vehicle could result in an accident
and/or serious personal injury. G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases

may enter the vehicle interior resulting
in unconsciousness and death. G
WARNING
Keep an eye on the area at the rear end of the
vehicle when operating the trunk lid/tailgate
with

the remote operating switch on the door.
Monitor the entire closing procedure to
ensure that there is no risk of injury to anyone
near the vehicle.
Release the switch on the door to interrupt
the closing procedure.
The remote operating switch can also be used
if the SmartKey has been removed from the
starter switch or the KEYLESS-GO key has
been removed from the vehicle. Never leave
children with no adult supervision in the
vehicle or with access to an unlocked vehicle.
If unsupervised children have access to a
vehicle, it could lead to an accident and/or
serious injury. G
WARNING
Ensure that the trunk lid/tailgate is closed
when
the engine is running and the vehicle is
in motion. Among other dangers, deadly
carbon monoxide (CO) may enter the vehicle
interior and cause unconsciousness and even
death.
i Opening dimensions of the trunk lid
(Y page 371). Trunk
85
Opening/closing Z

Opening/closing
X
To open: pull remote operating switch for
trunk lid : until the trunk lid opens.
X To close: press remote operating switch
for trunk lid : until the trunk lid is closed.
You can open the trunk lid from the driver's
seat when the vehicle is stationary and
unlocked. Unlocking the trunk (mechanical key)
! The trunk lid swings upwards when
opened.

Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the
mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered ( Y page 71).
X Take the mechanical key out of the
SmartKey (Y page 76).
X Insert the mechanical key into the trunk lid
lock as far as the stop. 1
Neutral position.
2 To unlock
X Turn the mechanical key counter-clockwise
from position 1 as far as it will go to
position 2.
The trunk is unlocked.
X Turn the mechanical key back to position
1 and remove it.
X Insert the mechanical key into the
SmartKey. Trunk emergency release
You can open the trunk lid from inside the
vehicle with the emergency release button. X
Press emergency release button :
briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened
with the trunk lid emergency release when
the vehicle is stationary or while driving.
The trunk lid emergency release does not
open the trunk lid if the battery is
disconnected or discharged. 86
Trunk
Opening/closing

Trunk lid emergency release light:
R
emergency release button : flashes for
30 minutes after the trunk lid is opened
R emergency release button : flashes for
60 minutes after the trunk lid is closed Side windows
Important safety notes
G
WARNING
When opening or closing the door windows,
make sure that there is no danger of anyone
being harmed by the opening/closing
procedure.
The door windows are equipped with
automatic
operation and the anti-entrapment
feature. If in automatic mode a door window
encounters an obstruction that blocks its
path, the anti-entrapment feature will stop the
door window and open it slightly.
The door windows operate differently when
the switch is pulled. See the "Problems with
door windows" section for details.
The closing of the door windows can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by either pressing or
pulling the respective switch.
If a door window encounters an obstruction
that blocks its path in a circumstance where
you are closing the windows by pressing and
holding the & button on the SmartKey or
by pressing and holding the lock button
(vehicles with KEYLESS-GO) on an outside
door handle, the anti-entrapment feature will
not operate.
Activate the override switch when children
are riding in the back seats of the vehicle. The
children may otherwise injure themselves,
e.g. by becoming trapped in the door window
opening. G
WARNING
Do not keep any part of your body up against
the
window pane when opening a window. The
downward motion of the pane may pull that
part of your body down between the window
pane and the door frame and trap it there. If
there is a risk of entrapment, release the
switch and pull it to close the window. Opening and closing the side
windows
The

switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take
precedence. :
Front left
; Front right
= Rear right
? Rear left
X Turn the SmartKey to position 1
or 2 in the
ignition lock.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by operating the
switch again.
i You can continue to operate the side
windows

after you switch off the engine or Side windows
87
Opening/closing Z

remove the SmartKey. This function is
available for up to five minutes or until the
driver's
or front-passenger door is opened.
i When the override feature for the side
windows is activated ( Y page 63), the side
windows cannot be operated from the rear. Convenience opening
General notes You can ventilate the vehicle before you start
driving. To do this, the SmartKey is used to
carry out the following functions
simultaneously:
R
unlock the vehicle
R open the side windows
R open the sliding sunroof
R switch on the seat ventilation for the
driver's seat
i The convenience opening feature can
only be operated using the SmartKey. The
SmartKey must be close to the driver's
door handle.
Convenience opening X
Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the % button until the
side
windows and the sliding sunroof are in
the desired position.
X To interrupt convenience opening:
release the % button.Convenience closing
Important safety notes G
WARNING
When closing the door windows and the
sliding sunroof, make sure that there is no
danger

of anyone being harmed by the closing
procedure. If potential danger exists, proceed as follows:
R
Release

the & button to stop the closing
procedure. To open, press and hold the
% button. To continue the closing
procedure after making sure that there is
no danger of anyone being harmed by the
closing procedure, press and hold the
& button.
Vehicles with KEYLESS-GO:
R Release the sensor surface on the outside
door handle to stop the closing procedure.
R Immediately pull on the same outside door
handle and hold firmly. The door windows
and the sliding sunroof will open for as long
as the door handle is held but the door is
not opened.
When you lock the vehicle, you can
simultaneously:
R close the side windows
R close the sliding sunroof
Using the SmartKey The SmartKey must be close to the driver's
door handle.
X
Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the & button until the
side windows and the sliding sunroof are
fully closed.
X Make sure that all the side windows and the
sliding sunroof are closed.
X To interrupt convenience closing:
release the & button.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed.88
Side windows
Opening/closing