MERCEDES-BENZ E-Class CABRIOLET 2014 C207 Owner's Manual

Shortly afte
rthe emergency call has been
initiated, a voice connection is automatically
established between the Customer
Assistance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Ben zCustome rAssistance
Center attempts to get more information
on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate
an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes
continuously.
The Call Failed message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call
manually: press cover 0002briefly to open.
X Press SOS button 0003briefly.
The indicator lamp in SOS button 0003
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover 0002.i
If the mobile phone network is
unavailable, mbrace will not be able to
make the emergency call. If you leave the
vehicle immediately after pressing the SOS
button, you will not know whether mbrace
placed the emergency call. In this case,
always summon assistance by other
means.
Roadside Assistance button X
Press Roadside Assistance button 0002.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button 0002flashes while the call is active.
The multifunction display shows the
Connecting Call message. The audio
output is muted.
If a connection can be made, the Call Connected message appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The COMAND display indicates that a call
is active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available. Features
299Stowage and features Z

Av
oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance Center can ascertain the nature of
the problem (Y page 303).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
i The system has not been able to initiate
a roadside assistance call, if:
R the indicator lamp for Roadside
Assistance call button 0002is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display.
X To end acall: press the 000Dbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND. MB Info call button X
Press MB Info call button 0002.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call
button 0002flashes while the connectio nis
being made. The multifunction display
shows the Connecting Call message.
The audio system is muted.
If a connection can be made, the Call Connected message appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The COMAND display indicates that a call
is active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other
products and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com. 300
FeaturesStowage and features

i
The system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call
button 0002is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display.
X To end acall: press the 000Dbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g
.Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the 000D button on the multifunction
steering wheel
R or the corresponding COMAND button for
ending a telephone call
i When a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location. Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i
If you select No , the address can be saved
in the address book.
i The destination download function is
available if the relevant mobile phone
network is available and data transfer is
possible.
i The destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section. Features
301Stowage and features Z

Search
&Send General notes
i
To use "Search &Send", your vehicle
must be equipped with mbrace and a
navigation system. Additionally, an mbrace
service subscription must be completed.
"Search & Send" is a destination entry
service. Adestination address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
X Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace
account: click on the corresponding
button on the website.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
Enter the e-mail address you specified
when setting up your mbrace account into
the corresponding field.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
X Switch on the ignition.
The destination address is loaded into the
vehicle's navigation system. Ad
isplay message appears, asking
whether navigation should be started.
X Select Yes by turning
000E0002000For sliding
00090002000A the COMAND controller and press
000C to confirm.
The system calculates the route and
subsequently starts the rout eguidance
with the address entered.
i If you select No , the address can be saved
in the address book.
i If you have sent more than one
destination address, each individual
destination must be confirmed separately.
i Destination addresses are loaded in the
same order as the order in which they were
sent.
If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will
be sen tto all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to
60 minutes. After 30 days, the vehicle can no
longer be opened remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at 302
FeaturesStowage and features

1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for you rpassword.
X Return to your vehicle at the time agreed
upon with the Mercedes-Ben zCustomer
Assistance Center.
US Ao nly:alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g .iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the DoorsLocked Remotely message appears in the
multifunction display. USA only: alternatively, the vehicle can be
locked via:
R
the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance
Center contacts you and the local law
enforcement agency if the vehicle is
located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is
automatically informed.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for Features
303Stowage and features Z

example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the
RoadsideAssistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis can be started, the
Request for vehicle diagnosis received. Start vehicle diagnosis?
message appears in the display.
X
Confirm the message with Yes .
X When the Vehicle Diagnosis Please start ignition message appears, turn
the SmartKey to position 2in the ignition
lock (Y page 165).
X When the Please follow the instructions received by phone and
move your vehicle to a safe
position. message appears, follow the
customer service representative's
instructions.
The message in the display disappears.
If you select Cancel , the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state chec kbegins.
You will see the Vehicle diagnosis activated. message.
When the diagnosis is completed, the Sendvehicle diagnostics data//(Voice
connection may be//interrupted
during data transfer) message appears.
The vehicle data can now be sent to the
Customer Assistance center.
X Press OK to confirm the message.
The voice connection with the Customer
Assistance center is terminated.
You will see the Vehicle Diagnosis: Transferring data... message.
The vehicle data is sent to the Customer
Assistance center. Depending on what the customer service
representative agreed with you, the voice
connection is re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by e-mail or phone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If aservice is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
R monthly status information e-mail on oil
level, air pressure, maintenance, brakes,
etc.Ifa pplicable, you will receive
information on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 27).
Information on Roadside Assistance
(Y page 23).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
Ar
oute can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the
navigation system, you will see the has been saved to memory card.
Do you want to start route
guidance? message in the COMAND display.
The route is saved to the SD memory card. 304
FeaturesStowage and features

X
To start route guidance: selectYes .
An overview of the route is shown in the
display.
i If you select No , the saved route can be
called up later via the navigation menu.
X Select Start .
Route guidance is started.
i Downloaded and saved data can be called
up agai ninCOMAND.
You can find further information in the
separate COMAND Operating Instructions.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the
vehicle, a message will be sent to the
Customer Assistance center. The Customer
Assistance center then forwards this
information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated
call.
The data you receive contains the following
information:
R the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was
exceeded
Geo fencing Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the
boundaries of the selected areas. You can
select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners. You can specify up to ten areas
simultaneously. Different settings are
possible for each area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service
representative that you wish to activate geo
fencing.
Currently inactive areas can be activated by
text message.
Triggering the vehicle alarm With this function, you can trigger the
vehicle's panic alarm via text message. An
alarm sounds and the exterior lighting
flashes. Depending on the setting, the panic
alarm lasts five or ten seconds. Afterwards,
the alarm switches off.
Garage door opener
Important safety notes G
WARNING
When you operate or program the garage door
with the integrated garage door opener,
persons in the range of movement of the
garage door can become trapped or struck by
the garage door. There is arisk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbo nmonoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces
without sufficient ventilation.
The HomeLink ®
garage door opener
integrated in the rear-view mirror allows you Features
305Stowage and features Z

to operate up to three different door and gate
systems.
Use the integrated garage door opene ronly
on garage doors that:
R have safety stop and reverse features and
R mee tcurren tU.S. federal safety standards
Whe nprogramming a garage door opener,
park the vehicle outside the garage.
i Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center.
Alternatively, you can call the following
telephone assistance services:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
R HomeLink ®
hotline 1-800-355-3515
(free of charge)
More information on HomeLink ®
and/or
compatible products is also available
online at http://www.homelink.com.
i Notes on the declaration of conformity
(Y page 25).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Programming Programming buttons
Observe the "Important safety notes"
(Y
page 305). Integrated garage door opener in the rear-view
mirror
Garage door remote control
0020is not part of
the integrated garage door opener.
X The first time before programming, clear
the integrated garage door opener memory
(Y page 308).
X Turn the SmartKey to position 2in the
ignitio nlock.
X Press and hold one of buttons 0003to0022 on
the integrated garage door opener.
After a short time, indicator lamp 0002lights
up yellow.
i Indicator lamp 0002lights up yellow as soon
as button 0003,0023or0022 is programmed for
the first time. If the selected button has
already been programmed, indicator
lamp 0002will only light up yellow after ten
seconds have elapsed.
X Release button 0003,0023or0022. Indicator
lamp 0002flashes yellow.
X Point garage door remote control 0020
towards buttons 0003to0022 on the rear-view
mirror at a distance of 2 to 8 inches (5 to
20 cm).
i The required distance between remote
control 0020and the integrated garage door
opener depends on the garage door drive
system. Several attempt smight be
necessary. You should tes tevery position
for at least 25 seconds before trying
another position. 306
FeaturesStowage and features

X
Press and hold button 0021on remot econtrol
0020 until indicator lamp 0002lights up green.
If indicator lamp 0002lights up green or
flashes, then programming has been
successful.
X Release button 0021on remote control 0020for
the garage door drive system.
X If indicator lamp 0002lights up red: repeat
the programming procedure for the
corresponding button on the rear-view
mirror. When doing so, vary the distance
between remote control 0020and the rear-
view mirror.
i If the indicator lamp flashes green after
successful programming, the garage door
system is using a rolling code. After
programming, you must synchronize the
garage door opener integrated in the rear-
view mirror with the receiver of the garage
door system.
Synchronizing the rolling code
Observe the "Important safety notes"
(Y page 305).
Your vehicle must be within reach of the
garage door or exterior gate drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate.
X Turn the SmartKey to position 2in the
ignition lock.
X Press the program button of the door or
gate drive (see the door or gate drive
operating instructions, e.g. under
"programming of additional remote
controls").
i Usually, you now have 30seconds to
initiate the next step.
X Press previously programmed button 0003,
0023 or0022 of the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete. Notes on programming the remote
control
Canadia
nradio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds.
Therefore, these signals may no tlast long
enough for the integrated garage door
opener. The signal is no trecognized during
programming. Comparable with Canadian
law, some U.S.g arage door openers also
feature a "break".
Proceed as follows:
R if you live in Canada
R if you have difficulties programming the
garage door opener (regardless of where
you live) when using the programming
steps
X Press and hold one of buttons 0003to0022 on
the integrated garage door opener.
Afte rashort time, indicator lamp 0002lights
up yellow.
X Release the button.
Indicator lamp 0002flashes yellow.
X Press button 0021of garage door remote
control 0020for two seconds, then release it
for two seconds.
X Press button 0021againf or two seconds.
X Repeat this sequence on button 0021of
remote control 0020until indicator lamp 0002
lights up green.
If indicator lamp 0002turns red, repeat the
process.
X Continue with the other programming
steps (see above).
Problems when programming
If you are experiencing problems
programming the integrated garage door
opener on the rear-view mirror, take note of
the following instructions:
R Check the transmitter frequency of garage
door drive remote control 0020.This can
usually be found on the back of the remote
control. Features
307Stowage and features Z

The integrated garage door opener is
compatible with devices that have units
which operate in the frequency range of
280to 433MHz.
R Replace the batteries in garage door
remote control 0020.This increases the
likelihood that garage door remote control
0020 will transmit a stronga nd precise signal
to the integrated garage door opene rinthe
rear-view mirror.
R When programming, hold remote control
0020 at varying distances and angles from the
button that you are programming. Try
various angles at a distance between 2and
12 inches (5to 30 cm) or at the same angle
but at varying distances.
R If another remote control for the same
garage door drive is available, repeat the
same programming steps with this remote
control. Before performing these steps,
make sure that new batteries have been
installed in garage door drive remote
control 0020.
R Note that some remote controls only
transmit for a limited amount of time (the
indicator lamp on the remote control goes
out). Press button 0021on remote control
0020 again before transmission ends.
R Align the antenna cable of the garage door
opener unit. This can improve signal
reception/transmission.
Opening/closing the garage door After it has been programmed, the integrated
garage door opener performs the function of
the garage door system remote control.
Please also read the operating instructions
for the garage door system.
X
Turn the SmartKey to position 2in the
ignition lock.
X Press button 0003,0023or0022 which you have
programmed to operate the garage door.
Garage door system with a fixed code:
indicator lamp 0002lights up green. Garage door system with a rolling code:
indicator lamp
0002flashes green.
i The transmitter will transmit a signal as
long as the button is pressed. The
transmission is halted after a maximum of
ten seconds and indicator lamp 0002lights
up yellow. Press button 0003,0023or0022 again
if necessary.
Clearing the memory X
Turn the SmartKey to position 2in the
ignition lock.
X Press buttons 0003and 0022.
The indicator lamp lights up yellow.
X Press and hold buttons 0003and 0022until the
indicator lamp turns green.
i Make sure that you clear the memory of
the integrated garage door opener before
selling the vehicle. Floormats
G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct adepressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficien tclearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another. 308
FeaturesStowage and features