service MERCEDES-BENZ E-CLASS ESTATE 2012 User Guide

cles. This is also the case, eve
nifthey have
been independently or officially approved.
The use of non-approved parts could affect
your vehicle's operating safety.
Mercedes-Ben ztherefore recommends that
you use genuine Mercedes-Ben zparts, con-
version parts and accessories that have been
approved for the type of vehicle.
Genuine Mercedes-Ben zparts, approved con-
version parts and accessorie sare available
from a Mercedes-Benz Service Centre. Here,
you will receive advice about permissible
technical modifications, and the parts will be
professionally fitted. Printed Owner's Manual
The printed Owner's Manual (including any
Supplements) must be observed.
There is no electronic update to the Digital
Owner's Manual. Amendments are only made
to the printed Owner's Manual. Owner's Manual
General notes
Before you first drive off, read this Owner's
Manual carefully and familiarise yourself with
yourv ehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
this manual. Disregarding them may lead to
damage to the vehicle or personal injury. Vehicle equipment
This Owner's Manual describes all models
and all standard and optional equipment
available for your vehicle at the time of pub-
lication of the Owner's Manual. Country-spe-
cific differences are possible. Note that your
vehicle may not be fitted with all features
described. This is also the case for systems
and functions relevant to safety. Therefore, the equipment on your vehicle may differ from
that in the descriptions and illustrations.
The original purchase contrac
tdocumenta-
tion for your vehicle contains a list of all of the
systems in your vehicle.
Should you have any questions concerning
equipment and operation, please consult a
Mercedes-Benz Service Centre.
The Owner's Manual and Service Booklet are
important documents and should kept in the
vehicle. Operating safety
Important safety notes
G
WARNING
All work on the vehicle and, in particular, work
relevant to safety or on safety-related sys-
tems must be carried out at a qualified spe-
cialist workshop. G
WARNING
Some safety systems only function when the
engine is running. You should therefore never
switch off the engine when driving. Otherwise,
the safety systems of your vehicle may not
function correctly and as a result will no lon-
ger protect you and other persons as inten-
ded. In addition, there is a risk that you may
lose control of your vehicle and thus cause an
accident. G
WARNING
Work carried out incorrectly, or alterations
made to the vehicle, e.g. re-routing of cables
under coverings, could cause the safety sys-
tems of your vehicle to stop working properly.
The safety systems would thus no longer pro-
tect you and other persons as intended. In
addition, there is a risk that you may lose con-
trol of your vehicle and thus cause an acci-
dent.
All work and alterations to the vehicle, e.g.
installations or modifications, should there- 24
Introduction

fore be carried out at
aqualified specialist
workshop. G
WARNING
If work on electronic equipment and its soft-
ware is carried out incorrectly, this equipment
could stop working .The electronic systems
are networked via interfaces. Tampering with
these electronic systems could cause mal-
functions in systems which have not been
modified. Malfunctions such as these can
seriously jeopardise the vehicle's operating
safety and therefore your own safety.
You should therefore have all work and mod-
ifications to electronic components carried
out at a qualified specialist workshop. Declarations of conformity
Wireless vehicle components The following information applies to all com-
ponents of the vehicle and the COMAND sys-
tem which receive and/or transmit radio
waves:
The components of this vehicle which receive
and/or transmit radio waves are compliant
with the basic requirements and other rele-
vant provisions of Directive 1999/5/EC. You
can obtain further information from any
Mercedes-Benz Service Centre.
Electromagnetic compatibility The electromagnetic compatibility of the vehi-
cle components has been checked and certi-
fied according to the currently valid version
of Directive 72/245/EEC or the equivalent
ECE Regulation ECE-R 10. Diagnostics connection
G
WARNING
If you connect equipment to a diagnostics
connection, it can affect the operation of the
vehicle systems. This could compromise the operating safety of your vehicle while driving.
There is a risk of an accident.
Do not connect any equipment to a diagnos-
tics connection.
G
WARNING
Loose equipment or cables hanging from a
device which are connected to a diagnostic
connection could impede pedal clearance.
The equipment or cables could get caught
between the pedals when driving and braking
suddenly. This could impair the function of the
pedals. There is a risk of accident.
Do not attach any equipment or cables in the
driver's footwell.
! If the engine is switched off and equip-
ment on the diagnostics connection is
used, the starter battery may discharge.
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test dur-
ing the main inspection. Qualified specialist workshop
Aq ualified specialist workshop has the nec-
essary special skills, tools and qualifications
to correctly carry out any necessary work on
your vehicle. This particularly applies to work
relevan tto safety.
Observe the notes in the Service Booklet.
Always have the following work carried out at
a qualified specialist workshop:
R work relevant to safety
R service and maintenance work
R repair work
R modifications, installations and conver-
sions
R work on electronic components Introduction
25 Z

Mercedes-Ben
zrecommends that you use a
Mercedes-Benz Service Centre. Vehicle registration
Mercedes-Benz may ask its Service Centres
to carry out technical inspections on certain
vehicles. The quality or safety of the vehicle
is improved as a result of the inspection.
Mercedes-Benzc an only inform you about
vehicle checks if it has your registration data.
It is possible that your vehicle has no tyet
been registered in your name in the following
cases:
R if your vehicle was not purchased at an
authorised specialist dealer.
R if your vehicle has not yet been examined
at a Mercedes-Benz Service Centre.
It is advisable to register your vehicle with a
Mercedes-Benz Service Centre.
Inform Mercedes-Benza s soon as possible
abouta ny change in address or vehicle own-
ership. Correc
tuse G
WARNING
Various warning stickers are affixed to your
vehicle. Their purpose is to draw your atten-
tion, and the attention of others, to various
dangers. Therefore, do not remove any warn-
ing stickers unless the sticker clearly states
that you may do so.
If you remove the warning stickers, you or
others could be injured by failing to recognise
certain dangers.
Observe the following information when driv-
ing your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Implied warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions are not covered either by
Mercedes-Benz implied warranty or by the
New or Used-Vehicle Warranty. Data stored in the vehicle
Fault data
Components which are critical for vehicle
operation are equipped with fault data mem-
ories as standard. There are also data storage
devices which record how vehicle compo-
nents have reacted in certain driving situa-
tions (e.g. airbag deployment or ESP ®
inter-
vention).
This data is used exclusively to:
R assist in the rectification of faults and
defects
R help Mercedes-Benz optimise and develop
vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced by Mercedes-
Benz, this technical information can be read
out from the fault memory. This is performed
by authorised employees of the Mercedes-
Benz service network using special diagnos-
tic computers.
After a fault has been rectified, the informa-
tion is deleted from the memory. Other mem-
ory data is constantly overwritten. Other devices that store data
Depending on the equipment level, your vehi-
cle may feature communications and/or
entertainment systems (e.g. navigation devi-
ces, telephone systems). These allow you to 26
Introduction

save and edit data required for the operation
of the respective device.
Further information on operation (e.g. on
deleting data) can be found in the separate
operating instructions. Copyright information
FreeType
Portions of this software are copyright ©
2005
The FreeType Project (www.freetype.org). All
rights reserved. ©
1996-2000 by David
Turner, Robert Wilhelm, and Werner Lemberg. Gnu compiler
Copyright ©
1982, 1986 Regents of the Uni-
versity of California. All rights reserved.
The Berkeley software License Agreement
specifies the terms and conditions for redis-
tribution. Redistribution and use in source
and binary forms, with or without modifica-
tion, are permitted provided that the following
conditions are met:
1. Redistribution of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistribution in binary for mmust repro-
duce the above copyright notice, this list
of conditions and the following disclaimer
in the documentation and/o rothe rmate-
rials provided with the distribution.
3. All advertising materials mentioning fea- tures or use of this software must display
the following acknowledgement: This
product includes software developed by
the University of California, Berkeley and
its contributors.
4. Neither the name of the University no rthe
names of its contributors may be used to
endorse or promote products derived
from this software without specific prior
written permission. THIS SOFTWARE IS PROVIDED BY THE
REGENTS AND CONTRIBUTORS "AS IS" AND
ANY EXPRESS OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE ARE DISCLAIMED. IN NO EVENT SHALL
THE REGENTS OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS
OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION)
HOWEVERC
AUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLI-
GENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE,
EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE. Introduction
27 Z

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos-
sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 25). Panic alarm
X
To activate: press!button :for at
least one second.
An alarm sounds and the exterior lighting
flashes.
X To deactivate: press!button :
again.
or
X Insert the key into the ignition lock.
or
X Press the KEYLESS-GO Start/Stop button.
The KEYLESS-GO key must be in the vehi-
cle.
i The panic alarm function is only available
in Mexico. Occupant safety
Important safety notes
G
WARNING
If service work is not carried out correctly, the
operating safety of your vehicle may be affec-
ted. This could cause you to lose control of
your vehicle and cause an accident. More-
over, the safety system smay no longer be
able to protect you or others as they are
designed to do.
Always have service work carried out at a
qualified specialist workshop. G
WARNING
Modifications to or work performed incor-
rectly on the following parts can result in the
restraint systems no tfunctioning as intended:
R the restraint system, consisting of seat
belts and their anchorage points, belt ten-
sioners, belt force limiters and airbags
R the wiring
R networked electronic systems
Airbags and belt tensioners could fail to
deploy or be triggered in an acciden tdespite
the deceleration force being sufficien tto trig-
ger the systems, or could be triggered unin-
tentionally. For this reason, never make any
modifications to the restraint systems.
Therefore, you must not tamper with elec-
tronic components or their software.
The seat belts, together with SRS (Supple-
mental Restraint System), are complemen-
tary, co-ordinated restraint systems
(Y page 43). They reduce the risk of injury
in specific, pre-defined types of accident sit-
uations and thereby increase occupant
safety. However, seat belts and airbags gen-
erally do not protect against objects pene-
trating the vehicle from the outside. 42
Occupant safetySafety

Driver's kneebag
:deploys under the steer-
ing column. It is deployed together with the
front airbags. The driver's kneebag is
designed to operate together with the front
airbags in frontal impacts if certai nthresholds
are exceeded. The driver's kneebag operates
best in conjunction with correctly positioned
and fastened seat belts.
The driver's kneebag increases protection of
the driver against:
R knee injuries
R thigh injuries
R lower leg injuries
i The driver's kneebag is only available in
certain countries.
Sidebags G
WARNING
If you wish to use seat covers, Mercedes-Benz
recommends that, for safety reasons, you
only use seat covers that have been approved
for Mercedes-Ben zvehicles.
The seat covers must have a special tear seam
for sidebags/pelvisbags. Otherwise, the side-
bag/pelvisbag cannot deploy correctly and
would fail to provide the intended protection
in the event of an accident. Appropriate seat
covers can be obtained, for example, from a
Mercedes-Benz Service Centre. Sidebags (example: Saloon)
Fron
tsidebags :and rear sidebags ;
deploy nex tto the outer seat cushions. When deployed, the sidebags offer additional
protection for the thorax of the vehicle occu-
pants on the side of the vehicle on which the
impact occurs. However, they do not protect
the:
R
head
R neck
R arms
The sidebags are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or accelera-
tion, e.g. in a side impact
R independently of the use of the seat belt
R independently of the front airbags
R independently of the belt tensioners
If the vehicle overturns, the sidebags are gen-
erally not deployed. Sidebags are deployed if
the system detects high vehicle deceleration
or acceleration in a lateral direction and
determines that sidebag deployment can
offer additional protection to that provided by
the seat belt.
Pelvisbags G
WARNING
If you wish to use seat covers, Mercedes-Benz
recommends that, for safety reasons, you
only use seat covers that have been approved
for Mercedes-Benz vehicles.
The seat covers must have a special tear seam
for sidebags/pelvisbags. Otherwise, the side-
bag/pelvisbag cannot deploy correctly and
would fail to provide the intended protection
in the event of an accident. Appropriate seat
covers can be obtained, for example, from a
Mercedes-Benz Service Centre. Occupant safety
47Safety Z

The use of non-approved head restraint cov-
ers may prevent NECK-PRO head restraints/
NECK-PRO luxury head restraints from trig-
gering properly. The NECK-PRO head
restraints/NECK-PRO luxury head restraints
can therefore not provide the intended pro-
tection.
Consult a Mercedes-Benz Service Centre
regarding availability.
NECK-PRO head restraints/NECK-PRO luxury
head restraints increase protection of the
driver's and front-passenger's head and
neck.Int he event of a rear collision of a cer-
tain severity, the NECK-PRO head restraints/
NECK-PRO luxury head restraints on the driv-
er's and front-passenger seats are moved for-
wards and upwards. This provides better
head support.
If the NECK-PRO head restraints/NECK-PRO
luxury head restraints have been triggered in
an accident, reset the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's and front-passenger seats
(Y page 50). Otherwise, the additional pro-
tection will not be available in the event of
another rear-end collision. NECK-PRO head
restraints/NECK-PRO luxury head restraints
that have been triggered are moved forwards
and can no longer be adjusted.
Mercedes-Ben zrecommends having the
NECK-PRO head restraints/NECK-PRO head
restraints checked at a qualified specialist
workshop after a rear-en dcollision. Resetting
atriggered NECK-PRO head
restraint/NECK-PRO luxury head
restraint NECK-PRO head restraints
NECK-PRO head restraints (example: Saloon)
X
Tilt the top of the NECK-PRO head restraint
cushion forwards in the directio nof
arrow :.
X Push the NECK-PRO head restraint cushion
down in the direction of arrow ;as far as
it will go.
X Firmly push the NECK-PRO head restraint
cushion back in the direction of arrow =
until the cushion engages.
X Repeat this procedure for the second
NECK-PRO head restraint.
i Resetting the NECK-PRO head restraints
requires a lot of strength. If you have diffi-
culty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop. Occupant safety
49Safety Z

Rear seat belt status indicator
Display for securely fastened occupants on right
and left side of rea rcompartmen t(example: vehi-
cles with rear bench seat)
The rear-compartment seat belt status indi-
cator tells you if the rear passengers have
their seat belts fastened. The rear-compart-
ment seat belt status indicato rindicates the
rea rseat on which the belt is fastened. The
ü symbol in the display indicates a fas-
tened seat belt. If a seat belt is not fastened
or if a seat is not occupied, the ýsymbol
is displayed.
The rear-compartment seat belt status indi-
cator appears in the multifunction display for
around 30 seconds if:
R you drive off and reach a speed of approx-
imately 10 km/h.
R the rear passengers fasten or unfasten
their seat belts while the vehicle is in
motion.
R someone gets in or out of the vehicle and
the vehicle drives off again.
You can also cancel the rear seat belt status
indicator immediately (Y page 268).
i The status indicator for the rear-compart-
ment seat belts is only available for certain
countries.
Belt tensioners, belt force limiters G
WARNING
If the seat belt tensioners have been trig-
gered, they provide no additional protection
in the event of another accident. Therefore,
have belt tensioners which have been trig-
gered replaced at a qualified specialist work-
shop. Comply with safety regulations when dispos-
ing of belt tensioners. Any Mercedes-Benz
Service Centre can provide details of these
regulations.
! If the front-passenger seat is not occu-
pied, do not engage the seat belt tongue in
the buckle on the front-passenger seat.
Otherwise, the belt tensioner could be trig-
gered in the event of an accident.
The fron tseat belts and the outer seat belts
in the rear are equipped with belt tensioners
and belt force limiters.
The belt tensioners tighten the seat belts in
an accident, pulling them close against the
body.
Belt tensioners do not correct incorrect seat
positions or incorrectly fastened seat belts.
Belt tensioners do not pull vehicle occupants
back towards the backrest.
If the seat belt is also fitted with a belt force
limiter and this is triggered, the force exerted
by the seat belt on the vehicle occupan tis
reduced.
When triggered, seat beltf orce limiters help
to reduce the peak force exerted by the seat
belt on the vehicle occupant.
The belt force limiters for the front seats are
synchronised with the front airbags, which
take on a part of the deceleration force. This
results in the force exerted on the occupant
being distributed over a greater area.
The belt tensioners can only be activated
when:
R the ignition is switched on.
R the restraint systems are operational; see
"SRS warning lamp" (Y page 43).
R the belt tongue is engaged in the buckle on
each of the three-point seat belts in front.
R
The belt tensioners on the outside seats in the
rear compartment are triggered independ-
ently of the lock status of the seat belts. 54
Occupant safetySafety

Do not expose the child restraint system to
direct sunlight. Parts of the child restraint sys-
tem could heat up and the child could burn
herself/himself on them.
If a child opens a door, the child or othe
rper-
sons could be injured as a result. They could
get out and injure themselves or be injured by
a passing vehicle.
Observe the general notes on the HOLD func-
tion, which can be found under the same key-
word. G
WARNING
Unsecured or incorrectly positioned loads
increase the risk of injury for children and all
other occupants in the event of:
R an accident
R sudden braking
R a sudden change of direction
Do not transport heavy or hard objects in the
vehicle interior unless they are secured. You
will find further information under "Loading
guidelines" in the index.
If a child is travelling in your vehicle, secure
the child using a child restraint system which
is recommended for Mercedes-Benz vehicles.
The child restraint system must be appropri-
ate to the age, weight and size of the child.
Ideally the child restraint system should be
installed on a suitable rear seat. You can also
secure the child in the integrated child seat
(Y page 61). Make sure that the child is
secured in a child restraint system through-
out the trip.
Mercedes-Benz recommends that you use
the listed child restraint systems
(Y page 67). You can obtain further infor-
mation about the correct child restraint sys-
tem from any Mercedes-Benz Service Centre.
i It is advisable to use Mercedes-Benz care
products to clean child restraint systems.
You can obtain information about this at
any Mercedes-Benz Service Centre. Child restraint system on the front-
passenger seat G
WARNING
If the front-passenger airbag is not disabled:
R a child secured in a child restraint system
on the front-passenger seat could be seri-
ously and even fatally injured by the front-
passenger airbag deploying. This is espe-
cially a risk if the child is in the immediate
vicinity of the front-passenger airbag when
it deploys.
R never secure a child on the front-passenger
seat in a rearward-facing child restraint sys-
tem. Only secure a rearward-facing child
restraint system on a suitable rear seat.
R always move the front-passenger seat to
the rearmost position if you secure a child
in a forward-facing child restraint system
on the front-passenger seat.
The front-passenger airbag is not disabled:
R on vehicles without automatic child seat
recognition on the front-passenger seat
R in vehicles with automatic child seat rec-
ognition in the front-passenger seat, if no
special child restraint system with trans-
ponders for automatic child seat recogni-
tion in the front-passenger seat has been
fitted
R on vehicles with automatic child seat rec-
ognition on the front-passenger seat, if the
PASSENGER AIRBAG OFF indicator lamp
4 is not lit.
To make you aware of this danger, a corre-
sponding warning sticker has been affixed on
the dashboard and on both sides of the sun
visor on the front-passenger side.
Information about recommended child
restraint systems is available at any
Mercedes-Benz Service Centre. 56
Children in the vehicleSafety

Problems with child seat recognition
Problem Possible causes/consequences and
M Solutions
The
4 PASSENGER
AIRBAG OFF indicator
lamp on the centre con-
sole is lit. As
pecial Mercedes-Benz child seat with a transponder for auto-
matic child seat recognition has been fitted to the front-passenger
seat. The front-passenger fron tairbag has therefore been disabled
as desired. The
4 PASSENGER
AIRBAG OFF indicator
lamp on the centre con-
sole is lit.
or
The 6 warning lamp
lights up and/or the
4 PASSENGER AIR-
BAG OFF indicator
lamp does not light up
briefly when you switch
the ignition on. G
Risk of injury
There is no child seat fitted to the front-passenger seat .Automatic
child seat recognition is malfunctioning.
X Remove electronic equipmen tfrom the front-passenge rseat,
e.g.:
R laptop
R mobile phone
R cards with transponders, such as ski passes or access cards
If the 4 PASSENGER AIRBAG OFF indicator lamp is still lit:
X Visit a qualified specialist workshop. Integrated child seat
Important safety notes
G
WARNING
To reduce the risk of serious or even fatal
injury to the child in the event of a sudden
change in direction, braking or an accident:
R you must follow the manufacturer's instal-
lation instructions for the child seat when
fitting the integrated child seat (ICS) pad-
ded play table and side head restraint and
when fastening the seat belt.
R do not modify the integrated child seat, the
ICS padded play table or the side head
restraint. Do not use protective covers.
R make sure that the ICS padded play table
and the side head restraints do not become trapped or damaged. This could happen
when you
- close the doors
- adjust the seat
- store the ICS padded play table and the
side head restraints
- transport heavy objects
R replace the integrated child seat, the pad-
ded play table and the side head restraints
if these were damaged or subjected to
heavy loads during an accident.
R note: children who weigh less than
12.5 kg require a different child restraint
system. Information about other child
restraint systems is available from any
Mercedes-Benz Service Centre.
R the vehicle's rear seat backrest must be
locked in position.
The child seats are integrated into the right
and left-hand rear seat cushions. In conjunc-
tion with the componentsl isted in the follow-
ing table, they comply with the legal require-
ments of ECE R 44.04. Children in the vehicle
61Safety Z