service MERCEDES-BENZ E-CLASS ESTATE 2020 User Guide

drive or MP3 pla
yer). If this data is stored in the
ve hicle, you can dele teit at any time. This data
is sent tothird parties only at your requ est, par‐
ticularly when you use online services in accord‐
ance with the settings that you ha veselected.
Yo u can store or change con venience settings/
individualisations in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
R settings forth e seat and steering wheel posi‐
tions
R suspension and climate control settings
R customisations such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can cont rolth is by
means of the control elements integrated in the
ve hicle. Images and audio from the smartphone
can be output via the multimedia sy stem. Cer‐
tai n information is simultaneously trans ferred to
yo ur smartphone. Depending on
the type of integration, this can
include:
R general vehicle data
R position data
This allo wsyouto use selected apps on your
smartphone, such as navigation or music play‐
bac k.There is no fur ther interaction between the
smartphone and theve hicle; in particular, vehi‐
cle data is not directly accessible. Which type of
fur ther data processing occurs is de term ined by
th e pr ovider of the specific app used. Which set‐
tings you can make, if an y,depends on the spe‐
cific app and the operating sy stem of your
smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is enabled via theve hi‐
cle's transmission and reception unit or via con‐
nected mobile end devices (e.g. sma rtphones). Online functions can be used via
the wireless
network connection. This includes online serv‐
ices and applications/apps pr ovided bythe man‐
ufacturer or other pr oviders.
Manu factu rer's se rvices
Re garding online services of the manufacturer,
th e individual functions are described bythe
manufacturer in a suita ble place (e.g. Owner's
Manual, website of the manufacturer) along with
th ere leva nt da taprotection information. Per‐
sonal data may be used forth e pr ovision of
online services. Data is exchanged via a secure
connection, e.g. the manufacturer's designated
IT sy stems. Personal data is collected, pro‐
cessed and used via the pr ovision of services
exc lusively on the basis of legal permissions or
with prior consent.
The services and functions (sometimes subject
to afe e) can usually be activated or deactivated.
In some cases, this also applies tothe entire
ve hicle's data connection. This excludes, in par‐
ticular, legally prescribed functions and services. General no
tes33

Third party se
rvices
If it is possible touse online services from other
pr ov iders, these services are there sponsibility
of the pr ovider in question and subject tothat
pr ov ider's data pr otection conditions and terms
of use. The manufacturer has no influence on
th e conte ntexc hanged.
Fo rth is reason, please ask the service pr ovider
fo r information about the type, extent and pur‐
pose of the collection and use of personal data
when services are pr ovided bythird parties. Copyright
Information on licences for free and open-sou rce
software used in your vehicle can be found on
th e data car rier in your vehicle document wallet
and with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource 34
General no tes

R
afo rw ard-facing child seat
R ach ild boos ter seat with a backrest and seat
belt guide
Mercedes-Benz recommends using a child
boos ter seat with a backrest.
The child restra int sy stem must be appropriate
to the age, weight and size of thech ild.
Obser velaws and legal requirements
Alw ays obser vethe legal requ irements when
using a child restra int sy stem in theve hicle.
Make sure that thech ild restra int sy stem is
appr oved in accordance with theva lid test speci‐
fi cations and guidelines. Further information can
be obtained at a qualified specialist workshop.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre forth is purpose.
Only use appr ovedch ild restra int sy stems
Only child restra int sy stems that meet thefo l‐
lowing UNECE standards are permit tedfo r use in
th eve hicle:
R UN-R44
R UN-R129 (i-Size child restra int sy stems) Information on
child restra int sy stem appr oval
categories and de tails on the appr oval label on
th ech ild restra int sy stem (/ page 55). De
tecting risks, avoiding dan ger Securing sy
stems forch ild restra int sy stems
in theve hicle
Only use thefo llowing securing sy stems forch ild
re stra int sy stems:
R the ISOFIX or i-Size securing rings
R theve hicle's seat belt sy stem
R theTo pTe ther anchorages
Fitting an ISOFIX or an i-Size child restra int sys‐
te m is prefer red.
Simply attaching tothe securing rings on the
ve hicle can reduce therisk of fitting thech ild
re stra int sy stem incor rectly.
When secu ring a child with the integrated seat
belt of the ISOFIX or i-Size child restra int sys‐
te m, alw ays comply with the permissible gross
we ight forth ech ild and child restra int sy stem
(/ page 59). Ad
vantage of a rear wa rd-facing child
re stra int sy stem
It is preferable totranspo rta baby or a small
ch ild in a suitable rear wa rd-facing child restra int
sy stem. In this case, thech ild sits in the oppo‐
site direction tothe direction of tr avel and faces
ba ckwa rds.
Babies and small children ha vecompa ratively
we ak neck muscles in relation tothe size and
we ight of their head. The risk of injury tothe cer‐
vical spine during an accident can be reduced in
a re ar wa rd-f acing child restra int sy stem.
Alw ays secure a child restra int sy stem cor‐
re ctly &
WARNING Risk of inju ryor death due to
incor rect ins tallation of thech ild
re stra int sy stem
The child can then not be pr otected or
re stra ined as intended. #
Be sure tocomply wi th the manufactur‐
er's ins tallation instructions forthe Occupant saf
ety51

#
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Keep theve hicle key out of reach of
ch ildren. This also applies
tothe Digital Vehicle Key
st icke r. &
WARNING Risk offata l injury due to
ex posure toextreme heat or cold in the
ve hicle
If people –particularly children – are exposed
to extreme temp eratures over an extended
pe riod of time, there is a risk of serious or
ev en fata l injury! #
Never lea veanyone – pa rticularly chil‐
dren – unat tended in theve hicle. #
Never lea veanimals in theve hicle unat‐
te nded. Overvi
ewofrecommended child restra int
sy stems %
Further information on the cor rect child
re stra int sy stem can be obtained at a quali‐
fi ed specialist workshop. Mercedes-Benz
re commends that you use a Mercedes-Benz
Service Centre forth is purpose.
Securing with ISOFIX
Category 0+ (up to13 kgand appr ox.
15 months) Ty
pe 1
BABY SAFE plus
Size categor yE
App rova lE 1 04 30114 6
Order number 2
B6 6 86 8224
1 Manufacturer: Britax Römer .2 With colour code 9H95. Catego
ryI (9 to18 kgand from appr ox‐
ima tely 9 months to4ye ars) Ty
pe 1
DUO plus
Size catego ry B1
Appr oval E1 04 30113 3
Order number 2
A 000970 43 02
1 Manu facturer: Britax Römer .2 With colour code 9H95. Securing with th
eve hicle seat belt
Catego ry0 (up to10 kgand appr ox.
6 months) and category 0+ (up to13 kgand
appr ox.15 months) Ty
pe 1
BABY SAFE plus II
App rova lE 1 04 30114 6
Order number 2
A 000970 38 02
1 Manu facturer: Britax Römer .2 With colour code 9H95. 54
Occupant saf ety

Fo
lding bench seat in the load compa rtment Note
s onthefo lding bench seat &
WARNING Risk of inju rywhen the seat
backrest is not upright and loc ked in
position
The seat backrest of thefo lding bench seat
may fold down while theve hicle is in motion.
In this case, the seat belts may not per form
th eir intended pr otective function. #
Make sure that the seat backrests of
th ere ar ben chseat are loc ked in the
upright position. Obser
vethe no tes on "Seat belts" (/ page 40),
"Head restra ints" (/ page101) and "Children in
th eve hicle" (/ page51).
The folding bench seat is appr ovedfo r use only
with child seats designed forch ildren up tosix
ye ars old (/ page 62). In form ation on suitable
ch ild restra int sy stems on thefo lding bench seat
can be obtained at any Mercedes-Benz Service
Cent re. The
folding bench seat may be used only when
th e combined luggage co ver and net is ins talled.
The tailgate can be opened from thefo lding
bench seat. The switch is located on the wheel
ar ch on theright-hand side when vie wed in the
direction of tra vel.
Fo lding out thefo lding bench seat
Requ irements:
R The seat backrests of there ar ben chseat are
loc ked in the upright position.
R The handle forth e combined luggage co ver
and net has been mo ved up. Toimpr ovethe
re ar vie w,the upper part of the plate has
been folded down. 108
Seats and stowing

Overview of climate control sy
stems Note
s on climate control An interior air
filter in combination with the pre‐
fi lter in the engine compartment must alw ays be
used so that the air conditioning sy stem, pollu‐
tion le vel monitoring and the air filtration work
cor rectl y.Make sure that thefilter is ins talled
cor rectly and thefilter housing in the engine
compartment is closed cor rectly using the cap
and alw ays tightly sealed when in operation. Use
fi lters recommended and appr ovedby
Mercedes-Benz. Alw ays ha veservice workcar‐
ri ed out at a qualified specialist workshop. Overview of
the air conditioning control
panel *
NO
TEPlug-in hybrid #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. The indicator la
mps on the buttons indicate that
th e cor responding function is activated. THERMATIC air conditioning contro
l panel with/
without stationary heater (e xample)
1 w Setsthete mp erature, left
2 _ Setsthe air distribution
3 H Setsthe air flow or switches off climate
control 4
à Sets climate control toautomatic
(/ page 153)
5 ¬ Demiststh e windscreen
6 Vehicles with THERMATIC air conditioning
contro l panel (without stationary heater):
t calls up the air conditioning menu
Ve hicles with THERMATIC air conditioning
contro l panel (with stationary heater) or
THERMOTRONIC (with/without stationary
heater): !calls up the air conditioning
menu, switches residual heat on/off
(/ page 154)
7 ¤ Switches there ar wind owheater
on/off
8 Vehicles with THERMATIC air conditioning
contro l panel without stationary heater:
0 switches synchronisation on/off
(/ page 153)
Ve hicles with THERMOTRONIC air condition‐
ing contro l panel without stationary heater:
¿ switches the A/C function on/off
(/ page 152) Clima
tecontrol 151

#
Ifth eve hicle does not star t:switch off non-
essential consumers and press button 1
once.
If th eve hicle still does not start, one of thefo l‐
lowing display messages appears in the multi‐
function display: #
Place the key in the marked space See Own-
er's Manual :St arting theve hicle with thekey
in the mar ked space (emer gency operation
mode) (/ page 164).
or #
Key not detected Place smartphone in charg-
ing bracket: place the mobile phone in the
mar ked space (/ page131).
% You can swit choff the engine while driving
by pressing button 1for about thre e sec‐
onds or bypressing button 1thre e times
within thre e seconds. Be sure toobser vethe
saf ety no tes under "Driving tips"
(/ page 168).
St arting theve hicle with a Digital Vehicle
Ke yst icker
Re quirements: R
theve hicle is equipped with the "Digital Vehi‐
cle Key" function
R a Digital Vehicle Keyst icke r is present
% Affix th e Digital Vehicle Keyst icke r on your
smartphone; see Supplement.
% Mercedes-Benz recommends that you car ry
th e emer gency key in case of function
re strictions.
Using the Digital Vehicle Keyst icke rfo r the
fi rs t time #
Deactivate theke y2 (/ page 72). #
Place theke y2 inthe mar ked space 3. #
Place the Digital Vehicle Keyst icke r in the
mar ked space 1. #
Start theve hicle using thest art/ stop button.
Any fur ther starts with th e DigitalVehicle
Ke yst icker
The key is not needed for any fur ther starts. #
Place the Digital Vehicle Keyst icke r in the
mar ked space 1. #
Start theve hicle using thest art/ stop button.
If th e Digital Vehicle Keyst icke rge ts stolen, the
ke y function can be deacti vated at a Mercedes-
Benz service centre.
St arting theve hicle with theke y in the
ma rked space (emer gency operation mode)
If th eve hicle does not start and thePlace the
key in the marked space See Owner's Manual
message appears in the multifunction displa y,
yo u can start theve hicle in emer gency operation
mode. 16 4
Driving and pa rking

#
Make sure that the mar ked space 2is
em pty. #
Remo vetheke y1 from theke yring. #
Place theke y1 inthe mar ked space 2.
The vehicle will start af ter a short time.
If yo ure mo vetheke y1 from the mar ked
space 2the engine continues running. For
fur ther vehicle starts ho wever,th eke y1
must be located in the mar ked space 2dur‐
ing the entire journe y. #
Have theke y1ch ecked at a qualified spe‐
cialist workshop. If
th eve hicle does not star t: #
place theke y1 inthe mar ked space 2
and lea veitth ere. #
Depress the brake pedal and start theve hi‐
cle using thest art/ stop button.
% You can also swit chon the po wer supp lyor
th e ignition with thest art/ stop button. St
arting theve hicle via Remo teOnline serv‐
ices Cooling or heating
theve hicle interior before
commencing your journey
Ensure thefo llowing before starting the engine:
R the legal stipulations in the area where your
ve hicle is par ked allow engine starting via
smartphone.
R it is safe tostart and runth e engine where
yo ur vehicle is par ked.
R The fuel tank is su fficiently full.
R The star ter battery is suf ficiently charge d. Charging
thest ar ter battery be fore starting
th e jou rney
If th eve hicle battery is dischar ged, you can
re cei vea message on your smartphone. You can
th en start theve hicle with the smartphone to
ch arge the batter y.The vehicle is automatically
switched off af terte n minu tes.
Ensure thefo llowing before starting the engine:
R the legal stipulations in the area where your
ve hicle is par ked allow engine starting via
smartphone.
R it is safe tostart and runth e engine where
yo ur vehicle is par ked.
R The fuel tank is su fficiently full.
St arting theve hicle (Remo teOnline) &
WARNING Risk of crushing or entrap‐
ment due tounin tentional starting of the
engine
Limbs could be crushed or trapped if the
engine is star ted unintentionally during
service or maintenance work. Driving and pa
rking 16 5

#
Turn the fuel filler cap anti-clockwise and
re mo veit. #
Insert the fuel filler cap from abo veinto
brac ket2. #
Comp lete ly inse rtthe pump nozzle into the
ta nk filler nec k,hook in place and refuel. #
Only fill th e fuel tank until the pump nozzle
switches off.
% Vehicles with a diesel engine: whenthe
fuel tank is compl etely em pty, top up with at
least 5 litres of diesel. #
Replace the cap on thefiller neck and turn
clockwise until it engages audibl y.#
Close fuel filler flap 1.
% Close the fuel filler flap before locking the
ve hicle. Ad
Blue ®
(vehicles with a diesel engine on ly)Note
s onrefilling AdBlue ®
Ad Blue ®
is a wate r-soluble fluid forth e NOx
ex haust gas af tertre atment of diesel engines. In
order forth eex haust gas af tertre atment tofunc‐ tion proper
ly, only use AdBlue ®
in accordance
wi th ISO 222 41 .
Ad Blue ®
is ch aracterised bythefo llowing:
R non-t oxic
R colourless and odourless
R non-flammable
If yo u open theAd Blue ®
tank, small amounts of
ammonia vapour may be released. Only fill the
Ad Blue ®
tank in well-ventilated areas.
Do not let AdBlue ®
come into contact wi thskin,
ey es or clo thes. Keep AdBlue ®
aw ay from chil‐
dren.
Do not ingest AdBlue ®
. If AdBlue ®
is swallo wed,
immediately rinse your mouth out thoroughly.
Drink plenty of water.Seek medical attention at
once.
Obser vethe no tes on operating fluids
(/ page 365). Ad
Blue ®
is available here:
R AdBlue ®
can be topped up byfast service at
a qu alified specialist workshop, e.g. a
Mercedes-Benz Service Centre.
R AdBlue ®
is available at many filling stations
from AdBlue ®
filling pumps.
R Alternativel y,Ad Blue ®
is available at qualified
specialist workshops, e.g. Mercedes-Benz
Service Centres, and at many filling stations
in Ad Blue ®
re fill canis ters or AdBlue ®
re fill
bottles.
% Ensure the connection between there fill
con tainer and vehicle filler neck does not
drip.
To pping up AdBlue ®
* NOTEEngine dama gedue toAd Blue ®
being in the fuel #
AdBlue ®
must not be used tofill the
fuel tank. 184
Driving and pa rking

#
Only use AdBlue ®
to fill th eAd Blue ®
ta nk. #
Do not overfill theAd Blue ®
tank. *
NO
TEContamination of theve hicle inte‐
ri or due toAd Blue ®
lea kage #
Afterto pping up, carefully close the
Ad Blue ®
re fill con tainer. #
Avoid car rying AdBlue ®
re fill con tainers
permanently in theve hicle. Re
quirements:
R The vehicle is unloc ked.
The following messages appear in order in the
multifunction display when theAd Blue ®
tank
requ irestopping up:
R Refill AdBlue See Owner’s Manual The
Ad Blue ®
leve l has fallen below there ser ve
ra nge. Top up AdBlue ®
immediately.
R Top up AdBlue Emergency op. in XXX miles
See Owner's ManualThe low AdBlue ®
level will lead
tolimited per form ance af terthe
re maining dis tance displ ayed has been
driven. Top up AdBlue ®
immediately.
R XX,X l Top up AdBlue Emer. op.: max. XXX
km/h Start not poss. in XXX kmThe low
AdBlue ®
leve l will lead tolimited per form‐
ance from the speed displa yed. Af terthe
re maining dis tance displ ayed has been cov‐
ered, it will no longer be possible tostart the
engine. Top up with at least the amount of
Ad Blue ®
displ ayed.
R XX,X l Top up AdBlue Switch on ignition, wait
60 sec. or eng. start not poss. TheAdBlue ®
ta nk is em pty. Yo u can no lon gerst art the
engine. Top up with at least the amount of
Ad Blue ®
displ ayed. Switch on the ignition
and waitfor appro ximately 60 seconds. Start
th e engine.
Yo u can see theAd Blue ®
ra nge and le vel in the
Service menu in the multifunction displa y.
% The AdBlue ®
ra nge shown depends strongly
on the driving style and operating condi‐ tions. The actual
range can therefore deviate
from the calculated range.
Opening the AdBlue ®
filler cap #
Press on the back area of fuel filler flap 1. #
Turn AdBlue ®
filler cap 2anti-clockwise and
re mo veit. Driving and parking
18 5