phone MERCEDES-BENZ E-CLASS SALOON 2016 Repair Manual

in
theeve nt of a breakdown or a similar situa‐
tion.
Messages in the multimedia sy stem displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall
% If an emer gency call is una vailable, a mes‐
sage tothis ef fect also appea rsinthe multi‐
function display of the instrument clus ter.
Au tomatic eme rgency call
Re quirements:
R The ignition is switched on.
R The star ter battery has been suf ficiently
ch arge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐ dent,
the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R a messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If yo ur vehicle is equipped with an SOS button in
th eove rhead control panel, it flashes until the
emer gency call has been compl eted.
It is not possible toimmediately end an auto‐
matic emer gency call. If
th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
If an eme rgency call has been initiated:
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R if no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.320
Multimedia sy stem

Manual emer
gency call #
Ifth eve hicle has an SOS button in theove r‐
head control panel: press and hold the but‐
to nfo r at least one second.
The emer gency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R a message with accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Tr ansmitted data with th e Mercedes-Benz
emer gency call sy stem
The following data is transmitte dto the
Mercedes-Benz emer gency call centre:
R theve hicle's GPS position data R
the last GPS position data on thero ute (a few
hundred metres before the incident)
R direction of tr avel
R vehicle identification number
R theve hicle drive type
R the estimated number of people in theve hi‐
cle
R whe ther Mercedes me connect is available or
not
R whe ther the emer gency call was initiated
manually or automatically
R the time of the accident
R the language setting on the multimedia sys‐
tem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R the cur rent vehicle position can be called up
R avo ice connection totheve hicle occupants
can be es tablished Multimedia sy
stem 321

%
ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery has suf ficient charge.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Te
lephone module with Blue tooth ®
(SAP pro‐
fi le) Fi
tting/ removing the telephone module #
Tofit: Slide module 2inthe cent reconsole
stow age compartment up into brac ket1
until it audibly engages. #
Toremo ve: press release knob 3. #
Slide module 2down and remo veit.
Connecting, acti vating and deactivating the
te lephone module
Re quirement:
The module is fitted (→ page 322). Multimedia sy
stem:
, Telephone
Connecting thete lephone module #
Select áConnect device - no device con-
nected. #
Select Connect MB SAP module. #
Press button 2. #
As soon as indicator lamp 1starts flashing
ye llo w, release the button. #
Select Start search and confirm. #
Select OK. 322
Multimedia sy stem

Ac
tivating the telephone module #
Select áConnect device - Mobile phone .#
Select Activate MB SAP module and confirm.
Disconnecting thete lephone module #
Select áConnect device - Mobile phone .#
Select ¥. #
Select Disconnect MB SAP module. #
Select Yes.
Inserting/removing a SIM card #
Toinsert a SIM card: insert SIM card1
into the card slot with the conta ct surface
fa cing down until it engages.
A Blu etoo th®
connection wi tha mobile
phone is no lon ger possible. #
Toremo vea SIM card: press andrelease
SIM card 1.
The SIM card is pushed out slightly and can
th en be remo ved.
Establishing a connection between the
mo bile phone and telephone module
Re quirements:
R The telephone module is fitted (→ page 322)
and activated (→ page 322).
R Term inate the active Blue tooth ®
connection
of the mobile phone.
R Use thete lephone module without the SIM
card.
Depending on the type, settings must also be
made on the mobile phone (see the manufactur‐
er's operating instructions). A list of mobile phones which are compatible
with thete lephone module with Blue tooth®
(SAP
profile) can be found at:
http://www.mercedes-benz.com/connect.
Multimedia sy stem:
, Telephone
Sear ching for a mobile phone #
á Connect device - no device connected #
Select Connect new device . #
Select Connect SAP telephone and confirm. #
Select Start search .
De tected mobile phones are displ ayed.
Au thorising and connecting a mobile phone #
Select the mobile phone. #
Ente r arandom 16-digit PIN and confirm. #
Enter and confirm the same PIN on the
mobile phone. #
If necessar y,enter the SIM card PIN. Multimedia sy
stem 323

Obser
vethefo llowing no tes:
R a mobile phone which has already been
authorised is automatically connected.
R the multimedia sy stem alw ays sear ches for
th e last connected mobile phone. If this is
not available, the pr eviously connec ted
mobile phone is searched for.
R only one mobile phone can be connected to
th e module at any one time.
Switching tothe mobile phone on thete le‐
phone module
Requ irement:
Yo u can on ly switchtoano ther authorised
mobile phone if you are not cur rently making a
call. Multimedia sy
stem:
, Telephone .
á Connect device -
Mobile phone #
Select the mobile phone on theSA P module
device list.
The mobile phone is sear ched for and con‐
nected if it is within Blue tooth®
ra nge and if
Blu etoo th®
is activated. #
Confirm the module's connection requ est on
th e mobile phone (see the manufacturer's
operating instructions). #
Where necessar y,enter the SIM card PIN
into the multimedia sy stem and confi rm.
The cur rently connected mobile phone is indica‐
te dby the# dot in the Blue tooth®
phone list.
A maximum of 15mobile phones can be auth or‐
ised on the module. Sto
ring the SIM card PIN in thete lephone
module
Multimedia sy stem:
, Telephone .
á Connect device - no
device connected .
SIM Card #
Select ¥. #
Switch Store PIN onO.
Te lephone module settings
Settings for using the telephone module with
th e mobile phone
Nu m‐
ber Fu
nction
0003 1A ctivates caller ID transmission
00030 Deacti vates caller ID transmission
0006 1A ctivates da taroaming
0006 0D eactivates data roaming
00 071A ctivates network pr ovider restric‐
tion 324
Multimedia sy stem

00070 Deactivates network pr
ovider
re striction
0008 1A ctivates text messa getrans fer
00080 Deactivates text messa getrans fer
00082 Sets situation-rela ted dimming of
th e indicator lamp
0008 3D oes not change the brightness of
th e indicator lamp Setting
theringtone for the telephone mod‐
ule
Multimedia sy stem:
, Telephone .
á Connect device -
Mobile phone #
Highlight a mobile phone. #
Select ¥. #
Select Ringtones. #
Select a ringtone.
The ringtone is pl ayed.
The settings are applied once youex itthe
menu. Tr
ansfer ring the phone book via thete le‐
phone module
The transfer take s place automatically once a
connection has been es tablished via Blue tooth®
:
R Ifth e mobile phone supports the PBAP
(Phone BookAccess Profile), the sy stem
gives priority toloading phone book ent ries
from the phone memor y.
R Ifth ere are no entri es inthe phone memor y,
th e phone book entri es fromthe SIM card
are impor ted.
A list of compatible mobile phones can be found
at:
http://www.mercedes-benz.com/connect
Note s onreceiving text messages when
using thete lephone module
Obser vethefo llowing no tes when using thete le‐
phone module with Blue tooth®
(SAP profile):
R it is only possible toaccess thete xt messa ge
memory of the SIM card.
R incoming text messa ges are sa ved on the
SIM card. R
depending on the mobile phone, text mes‐
sa ge s are not directly visible and must first
be selected (see the manufacturer's operat‐
ing instructions).
A list of mobile phones which are compatible
with thete lephone module with Blue tooth®
(SAP
profile) can be found on the Internet at:
http://www.mercedes-benz.com/connect
Deleting call lists in thete lephone module
Call lists are only available in thete lephone mod‐
ule if the connected mobile phone supports the
Blu etoo th®
PA P (Phonebook AccessProfile) pro‐
fi le.
Deleting call lists Nu mbe rF unction
0002 Call lists inthete le‐
phone module are
dele ted Multimedia sy
stem 325

Te
rm inating the connection between the
mo bile phone and thete lephone module
There are two waysof disconnecting the
mo bile phone and module:
Au tomatic discon‐
nection Occu
rsafte r leaving
th ere ception range
Manual disconnec‐
tion Occu
rsby term inating
th e Blue tooth®
con‐
nection on the mobile
phone (see the manu‐
fa cturer's ope rating
instructions) Charging a mobile phone via the
telephone
module #
Slide and remo vemodule co ver2. #
Connect the mobile phone using a data cable
with USB port 1. Re
setting thete lephone module to factory
settings #
Press and hold button 2onthe module. #
As soon as indicator lamp 1lights up
orange, release button 2. #
Press button 2again. Apple CarPlay™
Overview of Apple CarPlay™
iPhone
®
functions can be used via the multime‐
dia sy stem using Apple CarPlay™. It is operated
using the controller or the Siri ®
vo ice-operated
control sy stem. 326
Multimedia sy stem

Only one mobile phone at a time can be connec‐
te
d via Apple CarPlay™ tothe multimedia sys‐
te m.
While using Apple CarPlay™, various functions of
th e multimedia sy stem, e.g. the navigation, are
not available.
The availability of Apple CarPlay™ may vary
according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Connecting an iPhone ®
via Apple CarPlay™
Requ irements:
R Apple CarPlay™ can be used with Apple ®
operating sy stem version iOS 8.3 or abo ve.
R The full range of functions for Apple Car‐
Play™ is only possible with an Internet con‐
nection.
R The iPhone ®
is connected tothe multimedia
sy stem via the USB port çusing a suita‐
ble cable (→ page 341). Multimedia sy
stem:
, Connect .
Apple CarPlay
Setting automatic or manual start
A messa geappears when connec tedfo rth efirst
time. #
Automatic star t:select Automatically.
Start automatically is activatedO.
Apple CarPlay™ will now start immediately
af te rth e iPhone ®
is connected tothe multi‐
media sy stem using a USB cable. #
Manual star t:select Manually . #
Select the iPhone ®
in the device list.
Ac cepting/rejecting the data pr otection reg‐
ulations
A message with the data pr otection regulations
appears. #
Select Accept and start.
or #
Select Reject and end.
If yo u selected automatic start, you will ha ve
to start Apple CarPlay™ manually the next
time youwa nttouse it. Exiting Apple CarPlay™ #
Select Úin Apple CarPlay™.
Calling up Apple CarPlay™ tone settings
Multimedia sy stem:
, Connect .
Apple CarPlay .
Sound #
Select theto ne menu (→ page 360).
Ending Apple CarPlay™
Multimedia sy stem:
, Connect .
Apple CarPlay #
Select Disconnect.
The connection is ended.
The mobile phone continues tobe supplied
with elect ricity.
or #
Disconnect the connecting cable between
th e mobile phone and multimedia sy stem.
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Multimedia sy
stem 327

Android
Auto Android
Autoove rview
Mobile phone functions can be used with
Android Autousing the Android operating sys‐
te m on the multimedia sy stem. It is operated
using the controller or thevo ice-operated con‐
trol sy stem.
Only one mobile phone at a time can be connec‐
te d via Android Auto®
to the multimedia sy stem.
While using Android Auto™, various functions of
th e multimedia sy stem, e.g. the navigation, are
not available.
The availability of Android Auto®
and Android
Au to®
Apps may vary according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Connecting a mobile phone via Android Auto
Requ irements:
R The firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out when
th eve hicle is stationary for saf etyre asons. R
The mobile phone suppo rts Android Auto
from Android 5.0.
R The Android AutoApp is ins talled on the
mobile phone.
R In order touse thete lephone functions, a
mobile phone must be connec tedto the mul‐
timedia sy stem via Blue tooth®
(→ page 308).
If th ere was no prior internet connection, this
is es tablished with the use of the mobile
phone with Android Auto.
R The mobile phone is connected tothe multi‐
media sy stem via the USB port çusing a
suitable cable (→ page 341).
R The full range of functions for Android Autois
only possible with an Internet connection.
Multimedia sy stem:
, Connect .
Android Auto #
Select the mobile phone from the device list.
Ac cepting/rejecting the data pr otection reg‐
ulations
A message with the data pr otection regulations
appears. #
Select Accept and start.
or #
Select Reject and end.
Ac tivating automatic start #
Select Start automatically O.
St arting manually #
Select the mobile phone from the device list.
Exiting Android Auto #
Press theò button.
Calling up the Android Auto to ne settings
Multimedia sy stem:
, Connect .
Android Auto .
Sound #
Select theto ne menu (→ page 360).
Ending Android Auto
Multimedia sy stem:
, Connect .
Android Auto #
Select Disconnect.
The connection is ended. 328
Multimedia sy stem

The mobile phone continues
tobe supplied
with elect ricity.
or #
Disconnect the connecting cable between
th e mobile phone and multimedia sy stem.
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Tr
ansfer redve hicle data when using Apple
CarPlay™ and Android Auto Note
s on transfer redve hicle data
When using Android Auto™ or Apple CarPl ay™,
cer tain vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
Sy stem information:
R software release of the multimedia sy stem
R system ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone. To
do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is randomly gener‐
ated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (→ page 284).
Driving status data:
R transmission position engaged
R distinction between par ked, standstill, rolling
and driving
R day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
Po sition data:
R co-ordinates
R speed
R compass direction
R acceleration direction This data is only transfer
red while the navigation
sy stem is active in order toimpr ove it (e.g. so it
can continue functioning when in a tunnel).
If yo u do not consent tovehicle data being trans‐
fe rred, you can deactivate the automatic start of
Android Auto™ (→ page 328) or Apple CarPlay™
(→ page 327) and temp orarily term inate the USB
connection between the mobile phone and the
ve hicle. Online and Internet functions
Internet connection
Internet connection
restrictions &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tions equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. Multimedia sy
stem 329