ESP MERCEDES-BENZ E-CLASS SALOON 2020 Manual PDF

#
Dial the emer gency number 11 2onyour
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual Mercedes-Benz emer‐
ge ncy call #
Touse the SOS but ton in theov erhead
control panel: press and holdthe SOS but‐
to nfo r at least one second (/ page 280). #
Touse voice control: usethe LINGUA‐
TRONIC voice commands . The emer
gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes-Benz emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site. If
th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. #
Dial the emer gency number 11 2onyour
mobile phone.
Ending an unin tentionally triggered manual
Mercedes-Benz emer gency call #
On the multifunction steering wheel:
select ~. Data transfer of
the Mercedes-Benz emer‐
ge ncy call sy stem In
theeve nt of an au tomatic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data
R GPS position data on thero ute
(a few hund red metres before the incident) MBUX multimedia sy
stem 289

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service display using the back
button on the left-hand side of thesteering
wheel.
Depending on how theve hicle is used, the
ASS YST PLUS service inter val display may
shor tenth e service inter val, e.g. in thefo llowing
cases:
R mainly short-dis tance driving
R when the engine is of ten le ftidling for long
periods
R intheeve nt of frequent cold start phases
R vehicles with a diesel particulate filter: in
th eev ent of frequently inter rupted rege nera‐
tion of the diesel particulate filter Mercedes-Benz
recommends avoiding such
operating conditions.
Yo u can obtain information concerning the serv‐
icing of your vehicle from a qualified specialist
wo rkshop, e.g. a Mercedes-Benz Service Centre. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button
on the left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board computer
(/ page 250). Information on
regular maintenance work *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Alw ays obser vethe prescribed service
inter vals. #
Alw ays ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal operation of theve hicle. Maintenance work
will need tobe per form ed more of ten if theve hi‐
cle is operated under arduous conditions or
increased loads.
The ASS YST PLUS service inter val display is only
an aid. The driver of theve hicle bears responsi‐
bility as rega rdsto whe ther maintenance work
needs tobe per form ed more of tenth an speci‐ Main
tenance and care 299

The engine oil le
vel is de term ined during driving.
De term ining the engine oil le vel can take up to
30 minutes with a normal driving style and even
longer with an active driving style.
On-board computer: 4 Service 5
Engine oil level
Yo u will see one of thefo llowing messages on
th e multifunction display:
R Engine oil level Measuring now : measure‐
ment of the oil le vel is not yet possible. #
Repeat there qu est af ter a maximum of
30 minutes' driving.
R Engine oil level OK andthe bar display for
indicating the oil le vel on the multifunction
display is green and is between "min" and
"max": the oil le vel is cor rect.
R Engine oil level Add 1,0 l andthe bar display
fo r indicating the oil le vel on the multifunc‐
tion display is orange and is below "min": #
Add 1 l of engine oil. R
Reduce engine oil level andthe bar display
fo r indicating the oil le vel on the multifunc‐
tion display is orange and is abo ve"max": #
Drain off any excess engine oil that has been
added. Todo so, consult a qualified specialist
wo rkshop.
R For engine oil level turn on ignition #
Switch on the ignition tocheck the engine oil
le ve l.
R Engine oil level System inoperative : The oil
le ve l sensor is defective or not connec ted. #
Consult a qualified specialist workshop.
R Engine oil level System currently unavail. #
Close the bonn et.
To pping up engine oil &
WARNING Risk of bu rns from hot com‐
ponent parts in the engine compartment
Cer tain component parts in the engine com‐
partment can be very hot, e.g. the engine,
th e cooler and parts of theex haust sy stem. #
Allow the engine tocool down and only
to uch co mponent parts described in
th efo llowing. &
WARNING Risk offire and injury from
engine oil
If engine oil comes into con tact wi thhot
component parts in the engine compart‐
ment, it may ignite. #
Make sure that no engine oil is spilled
next tothefiller opening. #
Allow the engine tocool off and thor‐
oughly clean the engine oil from compo‐
nent parts before starting theve hicle. *
NO
TEEngine dama gecaused byan
incor rect oil filter, incor rect oil or addi‐
tives #
Do not use engine oils or oil filters
which do not cor respond tothe specifi‐
cations explicitly prescribed forthe
service inter vals. 304
Maintenance and care

Wa
shing theve hicle byhand *
NO
TEEngine dama gedue towater
ing ress #
Take care not topoint thewate r jet
directly towa rdsth e air inlet grille below
th e bonn et. obser
vethe legal requ irements, e.g. in a number
of countries, washing byhand is only permitted
in specially designated wash ba ys. #
Use a mild cleaning agent, e.g. car shampoo. #
Washtheve hicle with luk ewarmwate r using
a soft car sponge. When doing so, do not
ex pose theve hicle todirect sunlight. #
Carefully hose theve hicle off with water and
dry using a chamois.
% Obse rveth e no tes on the care of car parts
(/ page 310). Note
s on paint work/matt finish paint work
care Obse
rveth e no tes on cleaning and care toavo id
damaging the paintwor k.
Pa int
R Insect remains: soak with insect remo ver and
ri nse off the treated areas af terw ards.
R Bird droppings: soak with water and rinse off
af te rw ards.
R Tree resin, oils, fuels and greases: remo veby
ru bbing gently wi tha clo thsoaked in petro‐
leum ether or lighter fluid.
R Coolant and brake fluid: remo vewith a damp
clo thand clean water.
R Tarst ains: use tar remo ver.
R Wax: use silicone remo ver.
R Do not attach sticke rs,fi lms or similar mate‐
ri als.
R Remo vedirt immediately, where possible.
Matt finish
R Only use care products appr ovedfor
Mercedes-Benz. R
Do not polish theve hicle and light-alloy
wheels.
R Only use car washes that cor respond tothe
latest engineering standards.
R Do not use car wash programmes with a final
hot wax treatment.
R Do not use paint cleane rs, buf fing or polish‐
ing products, gloss preser vers, e.g. wax.
R Alw ays ha vepaintwork repairs car ried out at
a qu alified specialist workshop. Note
s on cleaning decorative foils Obser
vethe no tes on matt finish care in the
ch ap ter "No tes on paintwork/matt finish paint‐
wo rkcare" (/ page 309). They also apply to
matt decorative foils.
Obser vethe no tes on cleaning decorative foils to
av oid vehicle damage.
Cleaning
R For cleaning, use plenty of water and a mild
cleaning agent without additives or abrasive
subs tances, e.g. a car sha mpoo appr ovedfor
Mercedes-Benz. Maintenance and care
309

R
Remo vedirt immediatel y,where possible,
whilst avoiding rubbing too hard. There is
ot herwise a risk of damaging the decorative
fo il ir reparably.
R Ifth ere is dirt on thefinish or if the decora‐
tive foil is dull: use thePa int Cleaner recom‐
mended and appr ovedfo r Mercedes-Benz.
R Insect remains: soak with insect remo ver and
ri nse off the treated areas af terw ards.
R Bird droppings: soak with water and rinse off
af te rw ards.
R Topreve ntwate rst ains, dry a foil-wrapped
ve hicle with a soft, absorbent clo thafter
eve rycar wash.
Av oiding dama getothe decorative foil
R The service life and colouring of decorative
foils are impaired by:
- sunlight
- temp erature, e.g. hot air blo wer
- weather conditions
- stone chippings and dirt
- chemical cleaning agents -
oily products
R Do not use polish on matt decorative foil.
Po lishing will ha vethe ef fect of shining the
fo il-wrapped sur face.
R Do not treat matt or stru ctured deco rative
fo ils with wax.Pe rm anent stains may occur.
Sc ratches, cor rosive deposits, areas af fected by
cor rosion and damage caused byincor rect care
cannot al ways be comple tely repaired. In such
cases, visit a qualified specialist workshop.
Yo u can obtain more information on care and
cleaning products from the manufacturer.
In the case of foil-wrapped sur faces, optical dif‐
fe re nces may occur between the sur faces that
we renot pr otected bya decorative foil af ter
re moving a decorative foil.
% Have wo rkor repairs todecorative foils car‐
ri ed out at a qualified specialist workshop,
e.g. in a Mercedes-Benz Service Centre. Note
s on care of car parts &
WARNING Risk of entrapment if the
windscreen wipers are swit ched on while
th e windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or
wiper blades, you can be trapped bythe
wiper arm. #
Alw ays switch off the windscreen wip‐
ers and the ignition before cleaning the
windscreen or wiper blades. &
WARNING Risk of bu rns from theta il‐
pipe and tailpipe trims
The exhaust tailpipe and tailpipe trims can
become very hot. If you come into contact
with these parts of theve hicle, you could
burn yourself. #
Alw ays be particular lycareful around
th eta ilpipe and theta ilpipe trims and
supervise children especially closely in
th is area. 310
Maintenance and care

#
Allow vehicle parts tocool down before
to uching them. To
avo id damage totheve hicle, obser vethe
no tes on cleaning and care of thefo llowing vehi‐
cle parts.
Wheels and rims
R Use wate r and acid-free wheel cleaners.
R Do not use acidic wheel cleaners toremo ve
brake dust. This could damage wheel bolts
and brake components.
R Toavo id cor rosion of the brake discs and
brake pads, drive theve hicle for a few
minutes af ter cleaning before parking it. The
brake discs and brake pads warm up and dry
out.
Wi ndo ws
R Clean wind owsinside and outside with a
damp clo thand with a cleaning agent recom‐
mended for Mercedes-Benz.
R Do not use dry clo ths or abrasive or solvent-
based cleaning agents toclean the inside of
windo ws. Wi
per blades
R Fold out the wiper blades and clean them
using a damp clo th.
R Do not clean the wiper blades too of ten.
Ex terior lighting
R Clean the lenses with a wet sponge and mild
cleaning agent, e.g. car sha mpoo.
R Only use cleaning agents or cleaning clo ths
th at are suitable for plast ic lenses.
Sensors
R Clean the sensors in the front and rear
bumpers with a soft clo thand car shampoo
(/ page 186).
R When using a high-pressu recleane r,maintain
a minimum dis tance of 30 cm.
Re versing camera and 360° Camera
R Swit chon the po wer supply or the ignition to
open there ar camera co ver.
R Use clean water and a soft clo thtoclean the
came ralens.
R Do not use a high-pressure cleaner. Ta
ilpipes
R Clean with a cleaning agent recommended
fo r Mercedes-Benz, especial lyin the winter
and af terwa shing theve hicle.
R Do not use acidic cleaning agents.
Tr ailer hitch
R Remo vetraces of rust on the ball, e.g. with a
wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, oil or grease the ball head
lightl y.
R Obser vethe no tes on care in the trailer hitch
manufacturer's operating instructions.
R Do not clean the ball neck with a high-pres‐
sure cleaner or solvent. Maintenance and care
311

R
banging noise
R vehicle vibration
R smoke which smells like rubber
R continuous ESP ®
inter vention
R crac ksinthe tyre side walls #
After driving in emergency mode, ha ve
th erims checkedby aqu alified special‐
ist workshop with rega rd totheir fur ther
use. #
The defective tyre must be replaced in
eve rycase. Wi
th MOExtended tyres (run-flat tyres), you can
continue todrive your vehicle even if there is a
tot al loss of pressure in one or more tyres. How‐
eve r,th e tyre af fected must not show any clearly
visible damage.
Yo u can recognise MOExtended tyres bythe
MOExtended marking which appears on the side
wa ll of the tyre.
Ve hicles with tyre pressure loss warning sys‐
te m: MOExtended tyres may only be used in conjunction wi
than activated tyre pressure loss
wa rning sy stem.
Ve hicles with tyre pressure monitoring sys‐
te m: MOExtended tyres may only be used in
conjunction wi than activated tyre pressure mon‐
itoring sy stem.
If a pressure loss warning message appears in
th e multifunction displa y,proceed as follo ws:
R Check the tyre for dama ge.
R If driving on, obser vethefo llowing no tes.
Driving distance possible in emer gency
mode af ter the pressure loss warning: Load condition Driving distance pos‐
sible in emergency
mode
Pa rtially laden 80 km
Fu lly laden 30 km The driving dis
tance possible in emergency
mode may vary depending on the driving style.
Obser vethe maximum permissible speed of
80 km/h. If a tyre has gone
flat and cannot be replaced
with an MOEx tended tyre, you can use a stand‐
ard tyre as a temp orary measure. TIREFIT kit
storage location Plug-in
hybrid: be sure toobser vethe no tes in
th e Supplement. You could otherwise failto rec‐
ognise dangers.
Mercedes -AMG vehicles: observeth e no tes in
th e Supplement. You could otherwise failto rec‐
ognise dangers.
The TIREFIT kit is loca ted under the boot floor. Breakdown assis
tance 317

1
Tyre sealant bottle
2 Tyre inflation compressor
% You can find information on the po wer cate‐
gory (LK) and/or electrical data on the back
of the tyre inflation compressor:
R LK2 – 12V/15 A,180W, 0.8 kg
At a dis tance of appr oximately 1 m tothe
tyre inflation compressor and appr oximately
1. 6 m abo vethe ground, thefo llowing sound
pressure le vels apply:
R Emissions sound pressure le vel
L PA 83 dB (A)
R Sound po wer le vel L
WA 91
dB (A) The tyre inflation compressor is mainte‐
nance-free. If
there is a malfunction, please
conta ct aqualified specialist workshop. Using
the TIREFIT kit Re
quirements:
R Tyre sealant bottle and tyre inflation com‐
pressor (/ page317).
R TIREFIT sticker
R Gloves (depending on theve hicle equipment)
Yo u can use TIREFIT tyre sealant toseal per fora‐
tion dama geof up to4 mm, particular lythose in
th e tyre conta ct surface. You can use TIREFIT in
outside temp eratures down to-20°C. &
WARNING Risk of accident when using
tyre sealant
The tyre sealant may be unable toseal the
tyre proper ly, especially in thefo llowing
cases: R
there are lar gecuts or punctures in the
tyre (larger than damage pr eviously men‐
tioned)
R the wheel rims ha vebeen damaged
R afte r journe yswith very low tyre pressure
or with flat tyres #
Do not continue driving. #
Consult a qualified specialist workshop. &
WARNING Risk of inju ryand poisoning
from tyre sealant
Ty re sealant is hazardous tohealth and cau‐
ses ir rita tion. Do not allow it tocome into
contact wi thyour skin, eyes or clo thing, and
do not swallow it. Do not inhale any vapours.
Ke ep the tyre sealant away from children.
Obser vethefo llowing if you come into con‐
ta ct wi th the tyre sealant: #
Rinse off the tyre sealant from your skin
using water immediatel y. 318
Breakdown assis tance

#
Toreduce the tyre pressure: press pres‐
su re re lease button 1next tomanome ter
2 . #
When the tyre pressure is cor rect, unscr ew
th efilling hose from theva lve of the sealed
tyre. #
Screw theva lve cap onto theva lve of the
sealed tyre. #
Pull the tyre sealant bottle out of the tyre
inflation compressor.
The filling hose stay s on the tyre sealant bot‐
tle. #
Drive tothe nearest qualified specialist work‐
shop and ha vethe tyre, tyre sealant bottle
and filling hose replaced there. Batte
ry(vehicle) Note
s onthe12 V battery &
WARNING Risk of an accident due to
wo rkcar ried out incor rectly on the bat‐
te ry
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can restrict functions releva nt for saf ety sys‐
te ms and impair the operating saf ety of your
ve hicle.
Yo u could lose cont rol of theve hicle in the
fo llowing situations in particular:
R when braking
R intheeve nt of ab rupt steering manoeu‐
vres and/or when theve hicle's speed is
not adap tedto thero ad conditions #
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not drive on. #
Alw ays ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page188)
R Further information on ESP ®
(/ page 188)
Fo r saf etyre asons, Mercedes-Benz recommends
th at you on lyuse bat teries which ha vebeen tes‐
te d and appr ovedfo ryo ur vehicle byMercedes-
Benz.
All vehicles except vehicles with a lithium-
ion battery &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can igni tethe highly
ex plosive gas mixture in the batter y. #
Todischar geany electros tatic charge
th at may ha vebuilt up, touch the me tal 322
Breakdown assis tance

ve
hicle body before handling the bat‐
te ry. The highly
flammable gas mixture is created
while the battery is charging and during starting
assis tance. &
WARNING Danger of chemical burns
from the battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immedia tely rinse battery acid off thor‐
oughly with plenty of clean water and
seek medical attention immediately. All
vehicles
+ ENVIRONMENTAL
NOTEEnvironmental
dama gedue toimproper disposal of bat‐
te ries Batteries conta
in pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified
specialist workshop or toa collection
point for used batteries. If
yo u ha vetodisconnect the12 V batter y,con‐
ta ct a qualified specialist workshop.
Comply with saf ety no tes and take protective
measures when handling batteries. Risk of
explosion. Fire, naked
flames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
or clo thing. Wear suitable pr otective
clo thing, in particular glove s, an
apron and a face mas k.Immedia tely
ri nse electrolyte or acid splashes off
with clean water.Consult a doc tor if
necessar y. We
ar saf etygl asses. Ke
ep children away. Breakdown assis
tance 323