MERCEDES-BENZ E-Class SEDAN 2017 W213 Repair Manual

ProblemPossible causes/consequences and MSolutions
RThe SmartKeyisfaulty.
#Chec kthe batter yusing theb atter ychec klam pand replace if necessar y.
#Usethee mer gency keytol ockoru nlockthe vehicle .
#Ha ve theS martK eycheckedataq ualified specialis tworks hop.
Yo uh ave lostaS martK ey.
#Ha ve theS martK eydeactivated at aqualified specialis tworks hop.
#If necessar y,ha ve them echanical locking mechanism changed as well.
Opening and closing 59

Doors
Unlocking and opening door sfromt he inside
#Tounlo ckand open afront door: pulldoor
handle 2.
Locking pin 1pops up whe nthe door is
unloc ked.
#To unlo ckarear door: pullther ear door
handle.
The locking pin pops up when ther ear door
is unloc ked.
#To open arear door: pullther ear door han‐
dle again.
Locking/unlocking thev ehicle centrall yfrom
th ei nside
#To unlo ck:press button 1.
#Tolock: press button 2.
This does no tloc koru nlockthe fuel filler flap.
The vehicle is no tunloc ked:
RIfyo uh ave lockedt he vehicle using the
SmartK ey.
RIfyo uh avel oc kedt he vehicle using KEY‐
LESS-GO.
Locking and unlocking thev ehicle wit hKEY‐
LESS-GO
Prerequisite sRThe SmartKeymus tbeo utsidethe vehicle.
RThe dis tance betwee nthe SmartK eyand the
ve hicle mus tnotexc eed 3ft(1m ).
RThe driver's door and thed oor of theh andle
being used mus tbothbec losed.
60
Openin gand closing

#Tounlo ckthev ehicle: touc ht he inner sur‐
fa ce of thed oor handle.
#Toloc kthe vehicle: touc hs ensor sur face
1 or2.
#Co nvenience closing: touc hr ecessed sen‐
sor sur face 2 forane xtende dperiod.
% Forfurther information on con venience clos‐
ing (
→pa ge 72).
If yo up ulltheh andle of thet runk lid, thet runk
lid is automaticall yunloc ked.
Problems wit hKEYLESS-GO
Problem
Possible causes/consequences and MSolutions
Yo uc an no longe rloc koru nlockthe
ve hicle using KEYLESS-GO. Po
ssible causes are:
RKEYLESS-GO has been deactivated (→pag e56).
RThe SmartK eybatter yisdischar gedorn early dischar ged.
RTher eisi nterfere nce from astron gr adio signals ource.
Openingand closing 61

ProblemPossible causes/consequences and MSolutions
RThe SmartKeyisfaulty.
#Ac tivat eKEYLESS-GO.
#Chec kthe SmartK eybatter yusing theb atter ychec klam pand replace if necessar y.
#Usethee mer gency keytol ockoru nlockthe vehicle .
#Ha ve thev ehicle and SmartK eycheckedataq ualified specialis tworks hop.
Switching thea utomatic locking feature
on/off
The vehicle is loc keda utomatically when the
ignition is switched on and thew heels ar eturn‐
ing fast erthan walkin gpace.
#Todeactivate: press and holdb utton1 for
appr oximatel yfives econds until an acoustic
signal sounds.
#To activate: press and hold button 2for
appr oximatel yfives econds until an acoustic
signal sounds.
Danger of being loc kedo ut when thef unction is
activated:
RIf th ev ehicle is being tows tarted/pushed.
ROn aroller dynamome ter.
62
Openin gand closing

Unlocking/locking thed rive r'sd oor using
th ee mer gency key
%
Ifyo uw ish toloc kthe vehicle entirely using
th ee mer gency key,firs tp ress theb utton for
lockin gfromt he inside while thed rive r's
door is open. Then proceed toloc kthe driv‐
er's door using thee mer gency key.
#Inser tthe emer gency keyintoo pening 1in
th ec over.
#Pull and hold thed oor handle.
#Pull thec over on thee mer gency keya s
st ra ight as possible away from thev ehicle
until it releases.
#Re lease thed oor handle.
#Tounlo ck:tur nthe emer gency keyc ounter -
clo ckwise toposition 1.
#Tolock: turnthe emer gency keyc lock wise to
position 1.
#Carefully press thec ove rontot he loc kcylin‐
der until it engages and is seated firm ly.
Tr unk
Opening thet runk lid
&
WARNING Risk ofexhaus tgas poisoning
Combustio nengines emit poisonous exhaust
ga ses suc hascarbon monoxide. Exhaust
ga ses can enter thev ehicle interior if the
trunk li disopenw hent he engine is running,
especial lyifth ev ehicle is in motion.
#Alw ayss witc hoffthee ngine before
opening thet runk lid.
#Ne verd rive wit hthe trunk lid open.
Opening and closing 63

*NO
TEDama getothet runk lid byobs ta‐
cle sabove thev ehicle
The trunk lid swings upwards when it is
opened.
#Therefore, mak esuret hat ther eiss uffi‐
cient clearance ab ovethet runk lid.
Yo uh ave thef ollowing options toopen thet runk
lid:
#Pull thet runk lid handle.
#Press and hold thep button on the
SmartK ey.
#Pull trunk lid remo teoperating switch 1.
#Vehicles with HANDS-FREE ACCESS: use
yo ur foot to kickb elow theb umper
(
→pag e66).
Ve hicles with trunk lid co nvenience closing:
if an object restricts thet runk lid during the
automatic opening process, theo bstacle de tec‐
tion stops thet runk lid.
Closing thet runk lid
&
WARNING Risk of injury from unsecured
items in thev ehicle
If objects, luggag eorloads ar enotsecured
or no tsecured suf ficientl y,they could slip,
tip ove rorbef lung around and thereb yhit
ve hicle occupants.
Ther eisar isk of inju ry,p articularly in the
ev ent of sudden braking or asudden change
in direction.
#Alw ayss tore object sinsuchaw aythat
th ey canno tbeflung around.
#Befor ethe journe y,secur eobjects, lug‐
ga ge or loads agains tslipping or tipping
ove r.
&
WARNING Risk of becoming trapped
duri ng au tomatic closing of thet runk lid
Pa rtsoft he body could become trapped dur‐
ing automatic closing of thet runk lid. More‐
ove r,people, e.g. children, ma ybestanding
64
Opening and closing

inthec losing area or ma yenter thec losing
area during thec losing process.
#Mak esuret hat nobody is in thev icinity
of thec losing area during thec losing
process.
Use one of thef ollowing options tostop the
closing process:
Rpress thep button on theS martK ey.
Rpress or pull ther emo teoperating switch
on thed rive r's door.
Rpress thec losing or locking button on the
trunk lid.
Rpull thet runk lid handle.
Ve hicles with HANDS-FREE ACCESS: it is also
possible tostop thec losing process byper form ‐
ing akickin gmovement under ther ear bumper.
Yo uh ave thef ollowing options toclos ethe trunk
lid:
#Pull thet runk lid down using theh andle
re cess and push it closed.
#Ve hicles with trunk lid co nvenience clos‐
ing: press and hold thep button on the
SmartK ey(wit hthe SmartK eyinthei mmedi‐
at ev icinit yoft hevehicle).
#Ve hicles with trunk lid co nvenience clos‐
ing: press closing button 1inthet runk lid.
#Ve hicles with trunk lid co nvenience clos‐
ing and KEYLESS-GO: press lockingbutton
2 inthet runk lid.
If aS martK eyis de tected outsid ethe vehicle,
th et runk lid closes and thev ehicle is loc ked.
#Ve hicles with trunk lid co nvenience clos‐
ing: press trunk lid remo teoperating switch
1.
Opening and closing 65

#Vehicles with HANDS-FREE ACCESS: use
yo ur foot to kickb elow theb umper
(
→pag e66).
Au tomatic reve rsing function of th etrunk lid
If an objec trestricts thet runk lid during the
automatic closingp rocess, thet runk lid opens
again automaticall y.The automatic reve rsing
function is onl yanaid and is no tasubstitut efor
yo ur attentiveness.
#When closing, mak esuret hat no body parts
ar eint he closing area.
&
WARNING Risk of becoming trapped
despite reve rsing function
The reve rsing function does no treact:
Rto soft, light and thin objects, e.g. fingers.
Rove rthe last Óin (8 mm) of thec losing
path.
In these situation sinparticular ,the reve rsing
function canno tpreve nt someone being trap‐
ped.
#Whe nclosing, make surethat no body
parts ar einthe closing area.
If someone is trapped:
Rpress thep button on theS martK ey,
or
Rpress ther emo teoperating switc honthe
driver's door ,or
Rpress thec losing or locking button on the
trunk lid, or
Rpull thet runk lid handle.
HANDS-FREE ACCESS function
With HANDS-FREE ACCES Syou can open, close
or stop thec losing process of thet runk lid by
per form ing akickin gmovement unde rthe rear
bumper.
The kickin gmovement trigger sthe opening or
closing process alternately.
66 Opening and closing

Observethen otes when opening (→pag e63)
and closing (→pag e64)thet runk lid.
% Awarning tone sounds whil ethe trunk lid is
opening or closing.
& WARNING Risk of burn scaused byah ot
ex haus tsystem
The vehicle exhaus tsystemc an become very
hot. If youu se HANDS- FREEACCESS, you
could burn yourself by touchingt heexhaust
sy stem.
#Alw ayse nsur ethat youo nly ma kea
kicking mo vement within thed etection
ra ng eoft he sensors.
*NO
TEDama getothev ehicle caused by
unin tentional lyopening thet runk lid
RWhen using an automatic car wash
RWhen using ahigh pressur ecleaner
#Deactivat eKEYLESS-GO or mak esure
th at theS martK eylocated is at least
10 ft(3 m) away from thev ehicle in
suc hsituations.
When making thek icking mo vement, mak esure
th at youa restanding firm ly on theg round you
could otherwise lose your balance, e.g .onice.
Re quirements:
RThe keyisb ehind thev ehicle.
RStand at leas t12in(30 cm) away from the
ve hicle while per form ing thek icking mo ve‐
ment.
RDo no tcome int ocontact wit hthe bumper
while making thek icking mo vement.
RDo no tcarry out thek icking mo vement too
slowl y.
RThe kicking mo vement mus tbetowards the
ve hicle and bac k.
1Sensordetection range
If se veralc onsecutiv ekickin gmovements are
no ts uccessful, waitte ns econds.
Sy stem borders
The sy stem ma ybeimpaired or ma ynotfunction
if:
RThe area around thes ensor is dirty ,e.g. road
salt.
RThe kickin gmovement is made using apros‐
th etic leg.
Opening and closing 67

The trunk lid couldthus be opened or closed
unin tentional ly,int hefollowing situations:
RIf personsa rmsorl egs mo veinthes ensor
de tection range, e.g .whenp olishing thev ehi‐
cle, sitting on thee dgeoft he trunk ,orpick‐
ing up objects.
RIf objects ar eguided behind or placed behind
th ev ehicle, e.g. chargingc ables,tensioning
st ra ps or luggage.
RWhen working on thet railer coupling, trailers
or rear bicycle rack s.
Deactivat eKEYLESS-GO (
→pag e56) or do not
car rythek eyabout your person insuc hsitua‐
tions.
Switch ing separat etrunk locking on/off
Ifyo uc entrall yunlo ckthev ehicle while separate
locking is activated, thet runk remains loc ked.
#To switc hon:slide thes witc htop osition
1.
#To switc hoff:slide thes witc htop osition
2.
% If an accidenth as been detected, thet runk
unloc kseve nifs eparat eloc kin giss witched
on.
Un locking thet runk from insidew itht he
eme rgency release
Prerequisites
The 12Vvehicle batter yisconnected and
ch arge d.
#Press emer gency release button 1brief ly.
The trunk lid is unloc keda nd opens.
68
Openin gand closing