MERCEDES-BENZ E-Class WAGON 2013 W212 Owner's Manual

Problems with the transmission
Problem Possible causes/consequences and
M SolutionsThe transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist
workshop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into second
gear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position D or R.
If D
is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist
workshop immediately. Transfer case
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system

or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! To prevent ESP ®
from intervening, the
ignition must be switched off (SmartKey or
the Start/Stop button in position 0 or 1) if:
R the parking brake is being tested on a
brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles
with 4MATIC).
The brake system could otherwise be
damaged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always
transmitted to both axles. Refueling
Important safety notes
G
WARNING
Gasoline and diesel fuels are highly flammable
and poisonous. They burn violently and can
cause serious injury.
Never allow sparks, flames or smoking
materials near gasoline or diesel fuel!
Turn off the engine before refueling.
Whenever you are around gasoline or diesel
fuel, avoid inhaling fumes and any skin or
clothing contact. Extinguish all smoking
materials.
Direct skin contact with fuels and the
inhalation of fuel vapors are damaging your
health. G
WARNING
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gasoline
to spray back out when removing the fuel Refueling
169
Driving and parking
Z

pump nozzle, which could cause personal
injury.
G
WARNING
E85 fuel (ethanol) and its vapours are
poisonous, highly flammable and highly
combustible. E85 fuel can cause serious
injury
if ignited, if you come into contact with
it you or if you inhale fuel vapors. Avoid
inhaling E85 fuel vapors and avoid skin
contact with E85 fuel. Extinguish any naked
flames before refueling. Keep sparks away
from E85 fuel, and do not smoke. G
WARNING
Do not fill diesel tanks with gasoline. Do not
mix diesel fuel with gasoline. Otherwise the
fuel

system and engine could be damaged. In
addition, the vehicle could catch fire.
! Do not use gasoline to refuel vehicles with
a diesel engine. Do not use diesel to refuel
vehicles with a gasoline engine. Even small
amounts of the wrong fuel result in damage
to the fuel system and the engine.
! Do not switch on the ignition if you
accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel lines.
Notify a qualified specialist workshop and
have the fuel tank and fuel lines drained
completely.
! Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Use a filter when refueling from a fuel can.
Otherwise, the fuel lines and/or injection
system could be blocked by particles from
the fuel can.
Further information on fuel and on fuel grades
can be found in the "Fuel" section
(Y page 407). Refueling
Opening/closing the fuel filler flap :
To open the fuel filler flap
; To insert the fuel filler cap
= Tire pressure table
? Fuel type to be used
The fuel filler flap is unlocked or locked
automatically when you open or close the
vehicle with the SmartKey or with KEYLESS-
GO.
The position of the fuel filler cap is displayed
8 in the instrument cluster. The arrow
next to the filling pump indicates the side of
the vehicle.
Opening X
Switch off the engine.
X Remove the SmartKey from the ignition
lock.
X KEYLESS-GO: open the driver’s door.
This corresponds to key position 0:
"SmartKey removed".
The driver’s door can be closed again.
X Press the fuel filler flap in the direction of
arrow :.
The fuel filler flap opens slightly.
X Open the fuel filler flap fully.
X Turn the fuel filler flap counter-clockwise
and remove it.170
Refueling
Driving and parking

X
Sedan: insert the fuel filler cap into the
bracket on the inside of fuel filler flap ;.
or
X Wagon: insert the fuel filler cap into the
recesses in the fuel filler flap hinge arm
horizontally from above.
X Completely insert the filler neck of the fuel
pump nozzle into the tank and refuel.
X Only fill the tank until the pump nozzle
switches off.
i Do not add any more fuel after the pump
stops filling for the first time. Otherwise,
fuel may leak out.
Closing X
Replace the cap on the filler neck and turn
clockwise until it engages audibly.
X Press the fuel filler flap closed until it
engages audibly.
i Close the fuel filler flap before locking the
vehicle. Otherwise, the locking pin of the
central locking prevents the fuel filler flap
from closing.
i The 8 reserve fuel light flashes if you
are driving with the fuel filler cap open. In
addition, the ; Check Engine warning
lamp may light up. A message appears in
the multifunction display (Y page 260).
For further information on warning and
indicator lamps in the instrument cluster,
see ( Y page 282). Fuel filler flap emergency release
X Sedan: open the trunk lid. X
Slide down the parcel net.
X Open the right-hand side trim panel.
X Remove the first-aid kit (Y page 342).
X Detach the emergency release from
retainer :.
X Pull the emergency release in the direction
of arrow ;.
The fuel filler flap is unlocked.
X Open the fuel filler flap.
X Wagon: open the tailgate. X
Open the right-hand side trim panel.
X Fold down the trim.
X Pull emergency release : in the direction
of the arrow.
The fuel filler flap is unlocked.
X Open the fuel filler flap. Refueling
171
Driving and parking Z

Problems with fuel and the fuel tank
Problem Possible causes/consequences and
M SolutionsFuel is leaking from the
vehicle.
G
Risk of explosion or fire
The fuel line or the fuel tank is faulty.
X Turn the SmartKey to position 0 in the ignition lock and remove
it immediately ( Y page 153).
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. The engine does not
start. The fuel tank of a vehicle with a diesel engine has been run
completely dry.
X
Refuel the vehicle with at least 5.3 US qt (5 liters) of diesel.
X Turn the ignition on for approximately ten seconds
(Y page 153).
X Start the engine continuously for up to ten seconds until it runs
smoothly.
or
X Start the engine via the touch-start function. To do this, turn the
SmartKey to position 3 in the ignition lock and then release it
immediately

(Y page 153).
If the engine does not start:
X Turn the ignition on again a maximum of ten seconds
(Y page 153).
X Start the engine again continuously for up to ten seconds until
it runs smoothly.
or
X Start the engine again via the touch-start function.
If the engine does not start after three attempts:
X Consult a qualified specialist workshop.172
Refueling
Driving and parking

Problem Possible causes/consequences and
M SolutionsThe fuel filler flap
cannot be opened. The fuel filler flap is not unlocked.
or
The SmartKey battery is discharged.
X
Unlock the vehicle using the mechanical key ( Y page 80).
X Open the trunk lid or the tailgate.
X Manually unlock the fuel filler flap using the emergency release
(Y page 171). The fuel filler flap is unlocked, but the opening mechanism is
jammed.
X
Consult a qualified specialist workshop. DEF (BlueTEC vehicles only)
Important notes on use To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing
agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the supply of DEF is almost used up,
the Check Additive See Operator's
Manual message is shown in the
multifunction display.
When the DEF supply drops to a minimum, the
Remaining Starts: 16 message is shown
in the multifunction display.
If the Remaining Starts: 16 message
appears in the multifunction display, you can
start the engine another 16 times. If DEF is
not added, it will then not be possible to
restart the engine. Fill the DEF tank with
about 1 gal (3.8l) of DEF or have the DEF tank
refilled at a qualified specialist workshop.
Use the special DEF refill bottle when filling
between maintenance intervals. Contact an
authorized Mercedes-Benz Center with any
questions or, if necessary, contact Roadside
Assistance ( Y page 23).
If the outside temperature is lower than
12 ‡ ( Ò11) †, damage may occur when adding DEF. If DEF is frozen and there is an
active warning indicator, it may not be
possible to add DEF. Park the vehicle in a
warmer place, e.g. in a garage, until DEF has
become

fluid again. It will then be possible to
add DEF again. Alternatively, have the DEF
tank refilled at a qualified specialist
workshop.
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.
Important notes on topping up G
WARNING
Make sure
R DEF does not come into contact with skin,
eyes, or clothing
R to keep DEF out of the reach of children
If you and/or others have come into contact
with DEF:
R If DEF has gotten into contact with eyes,
flush with plenty of water immediately and
seek medical help.
R Clean

affected skin immediately with plenty
of water.
R If DEF was swallowed, rinse mouth
immediately with plenty of water and drink
plenty of water. Consult a physician. Refueling
173
Driving and parking Z

G
WARNING
If you open the DEF tank cap, small amounts
of ammonia vapor may be released. This
depends
in particular upon the age of the DEF.
Ammonia vapors have a pungent odor and are
particularly irritating to:
R skin
R mucous membranes
R eyes
You may experience a burning sensation in
your eyes, nose and throat, as well as
coughing and watering of the eyes.
Do not inhale any ammonia vapors that may
be released. Fill the DEF tank only in well-
ventilated areas.
! Only use DEF in accordance with
ISO 22241. Do not mix any additives with
DEF, and do not dilute DEF with water. This
may destroy the BlueTEC exhaust gas
aftertreatment system.
! Rinse surfaces that have come into
contact with DEF immediately with water or
remove DEF using a damp cloth and cold
water. If the DEF has already crystallized,
use a sponge and cold water to clean it. DEF
residues crystallize after time and
contaminate the affected surfaces.
! DEF is not a fuel additive and must not be
added to the fuel tank. If DEF is added to
the fuel tank, this can lead to engine
damage.
! Only screw on the DEF refill bottle hand-
tight. It could otherwise be damaged.
The DEF filler neck is under the trunk floor.
X Switch the ignition off.
X Open the trunk.
X Lift up the trunk floor ( Y page 301). X
Turn DEF cap : counter-clockwise and
remove it. X
Turn DEF filler cap ; counter-clockwise
and open it.
Filler

cap ; is secured with a plastic strip. X
Unscrew the protective cap from DEF refill
bottle =.
X Position DEF refill bottle = as shown on
the filler neck and screw it on hand-tight.
X Press DEF refill bottle = downwards.
The DEF tank is filled. This may take up to
one minute.
i To add between service intervals, fill the
DEF

tank with approximately 1 gal (3.8 l) of174
Refueling
Driving and parking

DEF. 1 gal (3.8 l) of DEF is equivalent to
approximately 2 DEF refill bottles. Then
have
the DEF supply checked at a qualified
specialist workshop and completely refilled
if necessary.
X Release DEF refill bottle =.
When DEF refill bottle = is no longer
pressed

down, filling stops. DEF refill bottle
= can be removed when it has been only
partially emptied.
X Turn DEF refill bottle = counter-clockwise
and remove it.
X Mount DEF filler cap ; on the filler neck
and turn it clockwise. X
Replace DEF cover :
as shown and turn it
clockwise as far as it will go.
X Fold the trunk floor down.
X Close the trunk lid.
X Drive faster than 10 mph (16 km/h).
The Check Additive See Operator's
Manual message goes out after
approximately one minute.
i If the Check Additive See
Operator's Manual message continues
to be shown in the multifunction display,
add an additional bottle of DEF.
For further information on DEF, see
(Y page 410). Parking
Important safety notes
G
WARNING
If flammable materials such as leaves, grass
or
twigs are exposed to prolonged contact to
parts of the exhaust system that heat up, they
could ignite. There is a risk of fire.
Park the vehicle so that no flammable
materials come into contact with parts of the
vehicle which are hot. Take particular care not
to park on dry grassland or harvested grain
fields. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with

limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If you leave children unsupervised in the
vehicle, they could set it in motion by, for
example:
R releasing the parking brake
R shifting the automatic transmission out of
the parking position P
R starting the engine.
They could also operate the vehicle's
equipment.

There is a risk of an accident and
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! A moving vehicle can lead to damage to
the vehicle or damage to the drive train. Parking
175
Driving and parking Z

To ensure that the vehicle is secured against
rolling away unintentionally:
R
the parking brake must be applied.
R the
transmission must be in position P and
the SmartKey must be removed from the
ignition lock.
R on uphill or downhill gradients, the front
wheels must be turned towards the curb. Switching off the engine
Important safety notes G
WARNING
The automatic transmission switches to
neutral position N when you switch off the
engine. The vehicle may roll away. There is a
risk of an accident.
After switching off the engine, always switch
to parking position P. Prevent the parked
vehicle from rolling away by applying the
parking brake.
Vehicles with automatic transmission X
Shift the transmission to position P.
Using the SmartKey
X Turn the SmartKey to position 0 in the
ignition lock and remove it.
The immobilizer is activated.
X Apply the parking brake firmly.
i If you turn off the engine with the
SmartKey and then remove it from the
ignition lock or open a front door, the
automatic transmission shifts to P
automatically.
Using KEYLESS-GO
X Press the Start/Stop button (Y page
154).
The engine stops and all the indicator
lamps in the instrument cluster go out.
X Apply the parking brake firmly.
i If
you use the Start/Stop button to switch
off the engine, the automatic transmission
shifts to N automatically. If you then open the driver's or front-passenger door, the
automatic transmission shifts to
P.
i In

the event of an emergency, the engine
can be turned off while the vehicle is in
motion by pressing and holding the Start/
Stop button for three seconds.
If you have started the engine with the Start/
Stop button and it cannot be switched off as
described:
X Remove the Start/Stop button from the
ignition lock.
X Insert the SmartKey into the ignition lock.
The engine switches off. The ignition is in
position 0. Parking brake
G
WARNING
If you must brake the vehicle with the parking
brake, the braking distance is considerably
longer

and the wheels could lock. There is an
increased danger of skidding and accidents.
Only use the parking brake to brake the
vehicle when the service brake is faulty. Do
not apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again. G
WARNING
If you leave children unsupervised in the
vehicle, they could set it in motion by, for
example:
R releasing the parking brake
R shifting the automatic transmission out of
the parking position P
R starting the engine.
They could also operate the vehicle's
equipment.

There is a risk of an accident and
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle. 176
Parking
Driving and parking

If you brake the vehicle with the parking
brake, the brake lamps will not light up.
X
To apply: depress parking brake ; firmly.
When the engine is running, the $ (USA
only) or J (Canada only) indicator lamp
lights up in the instrument cluster.
X To release: depress the brake pedal and
keep it depressed.
X Pull release handle :.
When the ignition is switched on or the
engine is running, the $ (USA only) or
J

(Canada only) indicator lamp goes out
in the instrument cluster. Parking the vehicle for a long period
If
you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
If you leave the vehicle parked for longer than
six weeks, the vehicle may suffer damage as
a result of lack of use.
X Visit a qualified specialist workshop and
seek advice.
i You can obtain information about trickle
chargers from a qualified specialist
workshop. Driving tips
General notes
Important safety notes G
WARNING
Always remember that you must concentrate
primarily on driving the vehicle. The driver's
concentration must always be directed
primarily at road traffic. For your own safety
and that of others, we recommend that you
stop the vehicle at a safe place and in
accordance

with the traffic conditions before
making or accepting a phone call.
Comply with all legal requirements if you use
the telephone while driving. Use the hands-
free system and only use the telephone when
road, weather and traffic conditions permit. In
some jurisdictions, it is forbidden for drivers
to use mobile phones while driving.
Only operate the audio system or COMAND
(Cockpit Management and Data System) in
compliance with all legal requirements and
when the road, weather and traffic conditions
permit. You may otherwise not be able to
observe the traffic conditions, endangering
yourself and others.
Remember that your vehicle covers a distance
of 44 ft (approximately 14 m) a second when
it is traveling at only 30 mph (approximately
50 km/h).
Drive sensibly – save fuel Observe the following tips to save fuel:
X
The tires should always be inflated to the
recommended tire pressure.
X Remove unnecessary loads.
X Remove roof racks when they are not
needed.
X Warm up the engine at low engine speeds.
X Avoid frequent acceleration or braking.
X Have all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display. Driving tips
177
Driving and parking Z

Fuel consumption also increases when
driving
in cold weather, in stop-and-go traffic
and in mountainous terrain.
Drinking and driving G
WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident

are greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Pedals G
WARNING
Make sure absolutely no objects are
obstructing the pedals' range of movement.
Keep the driver's footwell clear of all
obstacles. If there are any floormats or
carpets in the footwell, make sure that the
pedals still have sufficient clearance.
During sudden driving or braking maneuvers,
the objects could get caught between the
pedals. You could then no longer brake or
accelerate. This could lead to accidents and
injury.
Rolling with the engine switched off G
WARNING
There is no power assistance for the steering
and
the brake when the engine is not running.
Steering and braking requires significantly
more effort and you could lose control of the
vehicle and cause an accident as a result.
Do not turn off the engine while the vehicle is
in motion. Exhaust check G
WARNING
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause
unconsciousness and possible death.
Do

not run the engine in confined areas (such
as a garage) which are not properly ventilated.
If you think that exhaust gas fumes are
entering the vehicle while driving, have the
cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one
window fully open at all times.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with
the manufacturer's specifications. Only have
work on the engine carried out by qualified
and authorized Mercedes-Benz technicians.
The engine settings must not be changed
under any circumstances. Furthermore, all
specific service work must be carried out at
regular intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Maintenance Booklet. ECO display
Example: ECO display
The

ECO display gives you information on how
economical your driving style is. The ECO
display assists you in achieving the optimum
driving style in terms of consumption, taking
the actual and selected conditions into
consideration. Your driving style can 178
Driving tips
Driving and parking