stop start MERCEDES-BENZ E-Class WAGON 2013 W212 Owner's Guide

Problems with the engine
Problem Possible causes/consequences and
M SolutionsThe engine does not
start.
The starter motor
can be heard. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
X Before attempting to start the engine again, turn the SmartKey
in

the ignition back to position 0 or press the Start/Stop button
repeatedly until all indicator lamps in the instrument cluster go
out.
X Try to start the engine again (Y page 155). Avoid excessively
long

and frequent attempts to start the engine as these will drain
the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak
or discharged.
X
Jump-start the vehicle (Y page 352).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X
Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. Vehicles with a
gasoline engine:
The engine is not
running smoothly and
is misfiring. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
X
Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist
workshop.
Otherwise, non-combusted fuel may get into the catalytic
converter and damage it. The coolant
temperature gauge
shows a value above
248 ‡

(120 †). The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X
Stop as soon as possible and allow the engine and the coolant
to cool down.
X Check the coolant level (Y page 331). Observe the warning
notes as you do so and add coolant if necessary.160
Driving
Driving and parking

Engaging park position P in AMG
vehicles
X
When the vehicle is stationary, press P
button :.
Engaging reverse gear R !
Only shift the automatic transmission to
R when the vehicle is stationary.
X When the vehicle is stationary, depress the
brake pedal.
X Push the DIRECT SELECT lever up past the
first point of resistance.
Shifting to neutral N G
WARNING
When leaving the SmartKey in the starter
switch, do not leave children unattended in
the
vehicle. It is possible for children to switch
on the ignition which could result in
unsupervised use of vehicle equipment.
Unsupervised use of vehicle equipment could
result in an accident and/or serious personal
injury.
X When the vehicle is stationary, depress the
brake pedal.
X Push the DIRECT SELECT lever up or down
to the first point of resistance.
If the engine has been switched off, the
automatic transmission automatically shifts
to N.
If the automatic transmission is to remain in
neutral N, e.g. for washing the vehicle in car washes with a towing device, please observe
the following instructions:
Using the SmartKey:
R
make

sure that the ignition is switched on.
R when the vehicle is stationary, depress the
brake pedal and keep it depressed.
R shift to neutral N.
R release the brake pedal.
R if the parking brake is engaged, release it.
R switch off the ignition and leave the
SmartKey in the ignition lock.
Using KEYLESS-GO:
R make sure that the ignition is switched on.
R when the vehicle is stationary, depress the
brake pedal and keep it depressed.
R engage park position P.
R release the brake pedal.
R remove the Start/Stop button from the
ignition lock.
R insert the SmartKey into the ignition lock.
R switch on the ignition.
R depress the brake pedal and keep it
depressed.
R shift to neutral N.
R release the brake pedal.
R if the parking brake is engaged, release it.
R switch off the ignition and leave the
SmartKey in the ignition lock.
Engaging drive position D X
When the vehicle is stationary, depress the
brake pedal.
X Push the DIRECT SELECT lever down past
the first point of resistance. Automatic transmission
163
Driving and parking Z

Problems with the transmission
Problem Possible causes/consequences and
M SolutionsThe transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist
workshop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into second
gear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position D or R.
If D
is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist
workshop immediately. Transfer case
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system

or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! To prevent ESP ®
from intervening, the
ignition must be switched off (SmartKey or
the Start/Stop button in position 0 or 1) if:
R the parking brake is being tested on a
brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles
with 4MATIC).
The brake system could otherwise be
damaged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always
transmitted to both axles. Refueling
Important safety notes
G
WARNING
Gasoline and diesel fuels are highly flammable
and poisonous. They burn violently and can
cause serious injury.
Never allow sparks, flames or smoking
materials near gasoline or diesel fuel!
Turn off the engine before refueling.
Whenever you are around gasoline or diesel
fuel, avoid inhaling fumes and any skin or
clothing contact. Extinguish all smoking
materials.
Direct skin contact with fuels and the
inhalation of fuel vapors are damaging your
health. G
WARNING
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gasoline
to spray back out when removing the fuel Refueling
169
Driving and parking
Z

DEF. 1 gal (3.8 l) of DEF is equivalent to
approximately 2 DEF refill bottles. Then
have
the DEF supply checked at a qualified
specialist workshop and completely refilled
if necessary.
X Release DEF refill bottle =.
When DEF refill bottle = is no longer
pressed

down, filling stops. DEF refill bottle
= can be removed when it has been only
partially emptied.
X Turn DEF refill bottle = counter-clockwise
and remove it.
X Mount DEF filler cap ; on the filler neck
and turn it clockwise. X
Replace DEF cover :
as shown and turn it
clockwise as far as it will go.
X Fold the trunk floor down.
X Close the trunk lid.
X Drive faster than 10 mph (16 km/h).
The Check Additive See Operator's
Manual message goes out after
approximately one minute.
i If the Check Additive See
Operator's Manual message continues
to be shown in the multifunction display,
add an additional bottle of DEF.
For further information on DEF, see
(Y page 410). Parking
Important safety notes
G
WARNING
If flammable materials such as leaves, grass
or
twigs are exposed to prolonged contact to
parts of the exhaust system that heat up, they
could ignite. There is a risk of fire.
Park the vehicle so that no flammable
materials come into contact with parts of the
vehicle which are hot. Take particular care not
to park on dry grassland or harvested grain
fields. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with

limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If you leave children unsupervised in the
vehicle, they could set it in motion by, for
example:
R releasing the parking brake
R shifting the automatic transmission out of
the parking position P
R starting the engine.
They could also operate the vehicle's
equipment.

There is a risk of an accident and
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! A moving vehicle can lead to damage to
the vehicle or damage to the drive train. Parking
175
Driving and parking Z

To ensure that the vehicle is secured against
rolling away unintentionally:
R
the parking brake must be applied.
R the
transmission must be in position P and
the SmartKey must be removed from the
ignition lock.
R on uphill or downhill gradients, the front
wheels must be turned towards the curb. Switching off the engine
Important safety notes G
WARNING
The automatic transmission switches to
neutral position N when you switch off the
engine. The vehicle may roll away. There is a
risk of an accident.
After switching off the engine, always switch
to parking position P. Prevent the parked
vehicle from rolling away by applying the
parking brake.
Vehicles with automatic transmission X
Shift the transmission to position P.
Using the SmartKey
X Turn the SmartKey to position 0 in the
ignition lock and remove it.
The immobilizer is activated.
X Apply the parking brake firmly.
i If you turn off the engine with the
SmartKey and then remove it from the
ignition lock or open a front door, the
automatic transmission shifts to P
automatically.
Using KEYLESS-GO
X Press the Start/Stop button (Y page
154).
The engine stops and all the indicator
lamps in the instrument cluster go out.
X Apply the parking brake firmly.
i If
you use the Start/Stop button to switch
off the engine, the automatic transmission
shifts to N automatically. If you then open the driver's or front-passenger door, the
automatic transmission shifts to
P.
i In

the event of an emergency, the engine
can be turned off while the vehicle is in
motion by pressing and holding the Start/
Stop button for three seconds.
If you have started the engine with the Start/
Stop button and it cannot be switched off as
described:
X Remove the Start/Stop button from the
ignition lock.
X Insert the SmartKey into the ignition lock.
The engine switches off. The ignition is in
position 0. Parking brake
G
WARNING
If you must brake the vehicle with the parking
brake, the braking distance is considerably
longer

and the wheels could lock. There is an
increased danger of skidding and accidents.
Only use the parking brake to brake the
vehicle when the service brake is faulty. Do
not apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again. G
WARNING
If you leave children unsupervised in the
vehicle, they could set it in motion by, for
example:
R releasing the parking brake
R shifting the automatic transmission out of
the parking position P
R starting the engine.
They could also operate the vehicle's
equipment.

There is a risk of an accident and
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle. 176
Parking
Driving and parking

Servicing the brakes
G
WARNING
If brake pads or brake fluid other than those
recommended are used, the braking
properties of the vehicle can be degraded to
an extent that safe braking is substantially
impaired. This could result in an accident. G
WARNING
Make sure that you do not endanger other
road users when you apply the brakes.
! If
the red brake warning lamp lights up in
the instrument cluster and you hear a
warning tone while the engine is running,
the brake fluid level may be too low.
Observe additional warning messages in
the multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked
immediately. This work should be carried
out at a qualified specialist workshop.
! Vehicles with 4MATIC: function or
performance tests may only be carried out
on a 2-axle dynamometer. If you are
planning to have the vehicle tested on such
a dynamometer, contact an authorized
Mercedes-Benz Center to obtain further
information first. Otherwise, you could
damage the drive train or the brake system.
! Vehicles with 4MATIC: as the ESP®
system operates automatically, the engine
and the ignition must be switched off
(SmartKey in position 0 or 1 in the ignition
lock or Start/Stop button in position 0 or
1) while the parking brake is being tested
on a brake dynamometer.
Braking maneuvers triggered automatically
by ESP ®
may seriously damage the brake
system. !
Vehicles with 4MATIC: as the ESP®
system operates automatically, the engine
and the ignition system must be switched
off (SmartKey in position 0 or 1 in the
ignition lock or Start/Stop button in
position 0 or 1) when:
R testing the parking brake on a brake
dynamometer.
R you

intend to have the vehicle towed with
one of the axles raised.
Braking maneuvers triggered automatically
by ESP ®
may seriously damage the brake
system.
All checks and maintenance work on the
brake system must be carried out at a
qualified specialist workshop. Consult a
qualified specialist workshop to arrange this.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the
functionality of your brakes at regular
intervals. To do so, press firmly on the brake
pedal when driving at a high speed. This
improves the grip of the brake pads.
You can find a description of Brake Assist
(BAS) on ( Y page 67) or of BAS PLUS on
(Y page 68).
AMG high-performance and ceramic
brakes The AMG brake systems are designed for
heavy loads. This may lead to noise when
braking. This will depend on:
R
speed
R braking force
R environmental conditions, such as
temperature and humidity
The wear of individual components of the
brake

system, such as the brake pads/linings
or brake discs, depends on the individual
driving style and operating conditions.
For this reason, it is impossible to state a
mileage that will be valid under all Driving tips
181
Driving and parking Z

DISTRONIC PLUS uses additional information
from your navigation system so that it can
react appropriately to certain traffic
situations. This is the case if, while following
a
vehicle, DISTRONIC PLUS is active and you:
R approach or drive through a traffic circle
R approach a T-intersection
R turn off at a freeway exit
Even if the vehicle in front leaves the
detection range, DISTRONIC PLUS
temporarily maintains the current driving
speed and does not accelerate. This is based
on the current map data in the navigation
system. Example: traffic circle
The current speed is maintained:
R
approximately ten seconds before the
traffic circle/T-intersection and for
approximately

1.5 seconds when driving in
the traffic circle
R approximately twelve seconds before
reaching a freeway exit and approximately
four seconds after the freeway exit
Afterwards, the vehicle accelerates back to
the set speed you specified.
Stopping G
WARNING
Never get out of the vehicle when DISTRONIC
PLUS is activated.
DISTRONIC PLUS must also never be
operated, activated or deactivated by a
passenger or from outside the vehicle. DISTRONIC PLUS does not replace the
parking brake and must not be used for
parking.
The DISTRONIC PLUS braking effect is
canceled and the vehicle can start moving if:
R
DISTRONIC PLUS is deactivated using the
cruise control lever.
R you accelerate.
R there is a malfunction in the system or an
interruption in the power supply, e.g.
battery failure.
R the electrical system in the engine
compartment, the battery or the fuses are
tampered with.
R the battery is disconnected.
If you wish to leave the vehicle or park it,
deactivate DISTRONIC PLUS and secure the
vehicle against rolling away. G
WARNING
Hybrid vehicles: be sure to read the "HYBRID"
supplement. Otherwise, you could fail to
recognize dangers.
If DISTRONIC PLUS detects that the vehicle
in

front is stopping, it brakes your vehicle until
it is stationary.
Once your vehicle is stationary, it remains
stationary and you do not need to depress the
brake.
i Depending on the specified minimum
distance, your vehicle will come to a
standstill at a sufficient distance behind the
vehicle in front. The specified minimum
distance is set using the control on the
cruise control lever. Driving systems
191
Driving and parking Z

Vehicles featuring automatic
transmission
with a DIRECT SELECT lever
When DISTRONIC PLUS is activated, the
transmission is shifted automatically to
position P if:
R the driver's door is open and the driver's
seat belt is unfastened.
R the engine is switched off, unless it is
automatically switched off by the ECO
start/stop function.
R the hood is opened.
R a system malfunction occurs.
R the power supply is not sufficient.
Setting a speed G
WARNING
Keep in mind that it may take a brief moment
until the vehicle has made the necessary
adjustments.
Increase

or decrease the set vehicle speed to
a value that the prevailing road conditions and
legal speed limits permit. Otherwise, sudden
and unexpected acceleration or deceleration
of the vehicle could cause an accident and/
or serious injury to you and others. :
To store the current speed or a higher
speed
; To store the current speed or a lower
speed
= To deactivate DISTRONIC PLUS
? To store the current speed or calling up
the last stored speed
A To set the specified minimum distance X
Press the cruise control lever up : for a
higher

speed or down ; for a lower speed.
X To adjust the set speed in 1 mph
increments

(1 km/h increments): briefly
press the cruise control lever up : or
down ; to the pressure point.
Every time the cruise control lever is
pressed up : or down ;, the last speed
stored is increased or reduced.
X To adjust the set speed in 5 mph
increments (10 km/h increments):
press the cruise control lever up : or
down ; to beyond the pressure point.
Every time the cruise control lever is
pressed up : or down ;, the last speed
stored is increased or reduced.
i DISTRONIC
PLUS is not deactivated if you
depress the accelerator pedal. If you
accelerate to overtake, DISTRONIC PLUS
adjusts the vehicle's speed to the last
speed stored after you have finished
overtaking.
Storing the current speed or calling up
a stored speed G
WARNING
The set speed stored in memory should only
be set again if prevailing road conditions and
legal speed limits permit. Possible
acceleration or deceleration differences
arising from returning to the preset speed
could

cause an accident and/or serious injury
to you and others. 192
Driving systems
Driving and parking

Other vehicles changing lanes
DISTRONIC PLUS has not detected the
vehicle cutting in yet. The distance to this
vehicle will be too short.
Narrow vehicles
DISTRONIC PLUS has not yet detected the
vehicle in front on the edge of the road,
because of its narrow width. The distance to
the vehicle in front will be too short.
Obstructions and stationary vehicles
DISTRONIC PLUS does not brake for
obstacles or stationary vehicles. If, for example, the detected vehicle turns a corner
and
reveals an obstacle or stationary vehicle,
DISTRONIC PLUS will not brake for these.
Crossing vehicles DISTRONIC PLUS may mistakenly detect
vehicles that are crossing your lane.
Activating DISTRONIC PLUS at traffic lights
with

crossing traffic, for example, could cause
your vehicle to pull away unintentionally. HOLD function
General notes The HOLD function can assist the driver in the
following situations:
R
when pulling away, especially on steep
slopes
R when maneuvering on steep slopes
R when waiting in traffic
The vehicle is kept stationary without the
driver having to depress the brake pedal.
The

braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
Activation conditions You can activate the HOLD function if:
R
the vehicle is stationary.
R the engine is running or if it has been
automatically switched off by the ECO
start/stop function.196
Driving systems
Driving and parking

R
the driver's door is closed or your seat belt
is fastened.
R the parking brake is released.
R the hood is closed.
R the transmission is in position D, R or N.
R DISTRONIC PLUS is deactivated.
Activating the HOLD function G
WARNING
The vehicle's brakes are applied when the
HOLD function is activated. For this reason,
deactivate

the HOLD function if the vehicle is
to be set in motion by other means (e.g. in a
car wash or by towing).
X Make sure that the activation conditions
are met.
X Depress the brake pedal.
X Quickly depress the brake pedal further
until ë appears in the multifunction
display.
The HOLD function is activated. You can
release the brake pedal.
i If depressing the brake pedal the first
time does not activate the HOLD function,
wait briefly and then try again.
Deactivating the HOLD function G
WARNING
Never get out of the vehicle when the HOLD
function is activated.
The HOLD function must never be operated
or

deactivated by a passenger or from outside
the vehicle.
The HOLD function does not replace the
parking brake and must not be used for
parking. The braking effect of the HOLD function is
canceled and the vehicle could roll away if:
R
the HOLD function is deactivated by
depressing the accelerator pedal or the
brake pedal.
R there is a malfunction in the system or an
interruption in the power supply, e.g.
battery failure.
R the electrical system in the engine
compartment, the battery or the fuses are
tampered with.
R the battery is disconnected.
If you leave the vehicle or park it, deactivate
the HOLD function and secure the vehicle
against rolling away.
The HOLD function is deactivated
automatically if:
R you accelerate and the transmission is in
position D or R.
R you shift the transmission to position P.
R you depress the brake pedal again with a
certain amount of pressure until ë
disappears from the multifunction display.
R you activate DISTRONIC PLUS.
When the HOLD function is activated, the
transmission is shifted automatically to
position P if:
R the driver's door is open and the driver's
seat belt is unfastened.
R the engine is switched off, unless it is
automatically switched off by the ECO
start/stop function.
R the hood is opened.
R a system malfunction occurs.
R the power supply is not sufficient.
i If the engine has been switched off, it
cannot be started again until the HOLD
function has been deactivated.
If there is a malfunction in the system or
power supply while the HOLD function is
activated, the Brake ImmediatelyBrake
Immediately message is shown in the Driving systems
197
Driving and parking Z