tow MERCEDES-BENZ E-CLASS WAGON 2018 Owner's Manual

Atagl ance .................................................... 6
Cockpit ........................................................... 6
Wa rning and indicator lamps .......................... 8
Overhead control panel ................................ 12
Door control panel and seat adjustment ....... 14
Emergencies and breakdowns ...................... 16
DigitalOperator' sManua l........................ .18
Callin g upthe Digital Operator's Manual ...... 18
General notes............................................. 19
Pr otecting the environment .......................... 19
Mercedes-Benz GenuineParts ....................... 19
Operator's Manual ........................................2 0
Service and vehicle operation ....................... 21
Operating saf ety.......................................... .22
Declaration of conformity for wireless
ve hicle components .....................................2 3
Diagnost ics connection ................................ 24
Qualified specialist workshop ....................... 25
Cor rect use of theve hicle ............................2 5
Problems with your vehicle ........................... 25
Re porting saf etydefects .............................. .25
Limited Warranty .......................................... 26 QR codes
forth ere scue card ....................... 26
Ve hicle data storage .....................................2 6
Copyright .. .................................................... 29
Occupant safety......................................... 31
Re stra int sy stem .......................................... .31
Seat belts ..................................................... 33
Airbags ......................................................... 38
PRE-SAFE
®sy stem ....................................... 45
Children in theve hicle ..................................4 6
Pe ts in theve hicle ........................................5 5
Opening and closing.................................. 56
SmartK ey...................................................... 56
Doors ............................................................ 61
Load compartment ....................................... 64
Ro ller sun blinds .......................................... .70
Side windo ws................................................ 71
Sliding sunroof .............................................. 75
Anti-theft pr otection .................................... .80
Seats and stowing .................................... .82
No tes on the cor rect driver's seat position ... 82 Seats ............................................................ 83
St
eering wheel ............................................. .98
Using the memory function ........................ 100
St ow age areas ............................................ 101
Cup holder .................................................. 115
Ashtr ayand cigar ette lighter ...................... .116
Soc kets ....................................................... 117
Wi reless charging of the mobile phone
and connection with theex terior antenna .. 120
Ins talling/ removing thefloor mats .............1 22
Light and visibility................................... 123
Exterior lighting .......................................... 123
Interior lighting ........................................... 127
Wi ndshield wiper and windshield washer
sy stem ........................................................ 129
Mir rors ........................................................ 132
Operating the sun visors ............................. 135
Infrared reflective windshield ..................... .135
Climate control ........................................ 136
Overview of climate cont rol sy stems ......... .136
Operating the climate control sy stem ......... 137
2
Conte nts

Drivingand pa rking ................................. 143
Driving ........................................................ 143
DY NA MIC SELECT switch ........................... 150
Au tomatic transmission .............................. 151
Re fueling .................................................... 155
Pa rking ...................................................... .157
Driving and driving safe ty systems ............ .166
Instrument Display and on-board
comp uter ................................................... 215
Instrument display overview ...................... .215
Overview of the buttons on thesteering
wheel ......................................................... .216
Operating the on-board computer ............... 216
Displ ays in the multifunction display ........... 218
Ad justing the instrument lighting ............... .218
Menus and submenus ................................. 219
Head-up Display ......................................... 225
Vo ice Control Sy stem .............................. 227
Operating saf ety........................................ .227
Operation ................................................... 227
Using Voice Cont rol Sy stem ef fectively ...... 229
Essential voice commands ........................ .229
Multimedia sy stem .................................. 239
Overview and operation .............................. 239
Sy stem settings .......................................... 247
Na vigation .................................................. 258
Te lephone .................................................. .281
Online and Internet functions ..................... 297
Media ......................................................... 304
Ra dio .......................................................... .316
Sound ......................................................... 323
Main tenance and care ............................. 326
ASS YST PLUS service inter val display ........ 326
Engine compartment .................................. 327
Cleaning and care ...................................... .333
Breakdown assist ance............................ 340
Emergency .................................................. 340
Flat tire ....................................................... 340
Battery (vehicle) ......................................... 346
To w starting or towing away ........................ 351
Electrical fuses ........................................... 356
Wheels and tires ...................................... 360
Noise or unusual handling characteris‐
tics ............................................................ .360
Che cking wheels and tires regularly ........... 360
No tes on snow chains ................................ .361
Ti re pressure .............................................. .361
Loading theve hicle .....................................3 67
Ti re labeling ................................................ 372
Definition of term sfo r tires and loading ..... 377
Changing a wheel ...................................... .380
Tech nical data .......................................... 390
No tes on tech nical da ta.............................. 390
Ve hicle electronics .....................................3 90
Ve hicle identification plate, VIN and
engine number ...........................................3 92
Operating fluids .......................................... 394
Ve hicle data ................................................ 400
Display messages and warning/indi‐
cator lamps .............................................. 402
Display messages ...................................... .402
Wa rning and indicator lamps ...................... 449
Conte nts 3

1Steering wheel gearshift paddle →
153
2 Combination switch →
124
3 DIRECT SELECT le ver
4 Displ ay(multimedia sy stem) →
239
5 Start/ Stop button →
144
6 Control panel forth e multimedia sy stem →
239
7 Climate control sy stems →
137
8 Glovebox →
103
9 Hazard warning lamps →
125
A Stow age compartment →
103
B Control elements forth e multimedia sy stem →
239
C Lowe rsthere ar seat head restra ints →
89
D ECO start/ stop function →
149
E Active Parking Assist →
201
F Sets theve hicle le vel →
189G
DYNA MIC SELECT switch →
151
H PASSENGER AIRB AGindicator lamp →
, 42
I Cont rol panel forth e multimedia sy stem →
216
J Adjusts thesteering wheel →
98
K Control panel forth e on-board computer →
216
L Cruise cont rol le ver →
175
M Unloc ksthe hood →
327
N Elect ric park ing brake →
163
O Light switch →
123
P Control panel for:
Ac tive Steering Assist →
184
Ac tive Lane Keeping Assist →
212
Pa rking Assist PARKTRONI C →
192
Head-up Display
At aglance – Cockpit 7

Whattodo in theeve nt of an accident
1 QR code for accessing there scue card →
26
2 Safetyve sts →
340
3 Button forth e SOS emer gency call sy stem and
Ro adside Assis tance →
294
4 Checking and topping up operating fluids →
394
5 Tow- starting and towing away →
352
6 Flat tire →
3407Starting assis tance →
348
8 Haza rdwa rning lights →
125
9 Fuelfiller flap with instruction labels for tire
pressure , fuel type and QR code for accessing
th ere scue card →
155
A Tow- starting and towing away →
352
B Tire -change tool kit →
383
C TIREFIT kit →
342
Ataglance – Emer gencies and breakdowns 17

must accept any interfere nce, including inter fer‐
ence that may cause undesired operation of the
device."
USA: "Wireless charging sy stem for mobile devi‐
ces (Model: D-WMI20 15A): this device complies
with Part18 ofthe FCC Rules."
The name and address of there sponsible party
is:
Continental Automotive Sy stems US Inc.
24 00 Executive Hills Drive
Au burn Hills, MI 48326-2980
Uni tedSt ates of America
Diagnostics connection
The diagnostics connection is only in tended for
th e connection of diagnostic devices at a quali‐
fi ed specialist workshop.
&
WARNING Risk of accident due tocon‐
necting devices tothe diagnostics con‐
nection
If yo u connect equipment toa diagnostics
connection in theve hicle, it may af fect the
operation of vehicle sy stems.
As a result, the operating saf etyof theve hi‐
cle could be af fected.
#Only connect equipment toa diagnos‐
tics connection in theve hicle which is
appr ovedfo ryo ur vehicle byMercedes-
Benz.
& WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf etyof theve hicle.
#Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll.
#Alw ays ins tallth efloor mats securely
and as prescribed in order toensure
th at there is alw ays suf ficient room for
th e pedals.
#Do not use loose floor mats and do not
place floor mats on top of one ano ther.
* NO
TEBattery discharging from using
devices connected tothe diagnostics
connection
Using devices at the diagnostics connection
drains the batter y.
#Checkthech arge leve l of the batter y.
#Ifth ech arge leve l is lo w,charge the
batter y,e.g. bydriving a considerable
dis tance.
Connecting equipment tothe diagnostics con‐
nection can lead toemissions monitoring infor‐
mation being reset, forex ample. This may lead
to theve hicle failing tomeet therequ irements of
th e next emissions inspection during the main
inspection.
24 General no tes

Qualified specialistworkshop
An authorized Mercedes-Benz Center is a quali‐
fi ed specialist workshop. It has the necessary
specialist kn owledge, tools and qualifications to
cor rectly car ryout thewo rkrequ ired on your
ve hicle. This particularly applies towo rkreleva nt
to saf ety.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at an authorized Mercedes-Benz
Center:
RWo rkreleva nt tosaf ety
RService and maintenance work
RRepair work
RModifications, ins tallations and con versions
RWo rkon electronic component parts
Mercedes‑Benz recommends an au thorized
Mercedes‑Benz Center.
Cor rect use of theve hicle
If yo ure mo veany warning sticke rs,yo u or others
could failto recognize cer tain dangers. Lea ve
wa rning sticke rs in position. When using
theve hicle, obser vethefo llowing
information:
RThe saf etyno tes in this manual
RThe vehicle tech nical da ta
RTraf fic ru les and regulations
RLa ws and saf etyst andards per taining to
mo torve hicles
Problems with your vehicle
If yo u should experience a problem with your
ve hicle, particularly one that you belie vemay
af fect its safe ope ration, weurge youto contact
an au thorized Mercedes-Benz service center
immediately tohave the problem diagnosed and
re ctified. If the problem is not resolved toyour
satisfaction, please discuss the problem again
with the authorized Mercedes-Benz service cen‐
te r or, if necessar y,contact us at one of thefo l‐
lowing addresses.
In the USA:
Cus tomer Assis tance Center
Mercedes-Benz US A,LLC 3 Mercedes Drive
Montvale, NJ
0764 5-0350
In Canada:
Cu stomer Relations Department
Mercedes-Benz Canada, Inc.
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9Re porting saf ety defects
USA onl y:
The following text is published as requ ired of
manufacturers under Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5 pursuant tothe
"N ational Traf fic and Mo torVe hicle Saf etyAc t of
19 66".
If yo u belie vethat your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
Na tional Highw ayTraf fic Saf etyAd ministration
(NHT SA) in addition tonotifying Mercedes-Benz
US A,LLC.
General no tes 25

Restra int sy stem
Pr otection bythere stra int sy stem
The restra int sy stem includes thefo llowing:
RSeat belt sy stem
RAir bags
RChild restra int sy stem
RChild seat securing sy stem
In theev ent of an accident, there stra int sy stem
can:
RRe duce therisk of vehicle occupants coming
into contact with parts of theve hicle interior.
RRe duce thefo rc es towhich theve hicle occu‐
pants are subjected.
A seat belt can only pr ovide the best le vel of pro‐
te ction if it is worncor rectl y.Depending on the
de tected accident situation, Emergency Tension‐
ing Devices and/or air bags supplement the pro‐
te ction of fere dby a cor rectly wornseat belt.
Emer gency Tensioning Devices and/or air bags
are not depl oyed in everyaccident. So
that there stra int sy stem can pr ovide pr otec‐
tion, each vehicle occupant mus t:
RFasten their seat belt cor rectly.
RSit in an almost up right position with their
back against the seat backrest.
RSit with their feet resting on thefloor, if pos‐
sible.
RAlw ays be secured in an additional restra int
sy stem suitable for Mercedes-Benz vehicles
if th ey are under 5 ft(1.50 m) tall.
Ho wever,no sy stem available today can com‐
ple tely eliminate injuries and fata lities in every
accident situation. In particular, the seat belt
and air bag generally do no t p
r
otect against
objects penetrating theve hicle from the outside.
It is also not possible tocomplet elyrule out the
ri sk of injury caused bythe air bag deploying.
Re duced restra int sy stem pr otection
&
WARNING Risk of injury or death from
modifications tothere stra int sy stem
The restra int sy stem can no longer function
cor rectly af ter alterations ha vebeen made.
The restra int sy stem may then not pr otect
th eve hicle occupants as intended byfailing
in an accident or triggering unexpec tedly, for
ex ample
#Ne ver alter the parts of there stra int
sy stem.
#Ne verta mp er with the wiring or any
electronic component parts or their
software.
RIf it is necessary tomodify theve hicle to
accommodate a person with disabilities, con‐
ta ct an au thorized Mercedes-Benz Center for
de tails.
RUSA only: for de tails, con tact our Cu stomer
Assis tance Center on 1-800-FOR-MERCedes
(1‑800‑367‑63 72).
Occupant saf ety 31

The components of there stra int sy stem can
be activated or deplo yed independently of
each other:
Component De tected deploy‐
ment situation
Emer gency Tension‐
ing Devices Fr
ontal impact, rear
impact, side impact,
ro llo ver
Driver's air bag, front
passenger air bag Fr
ontal impact
Knee air bag Frontal impact
Side air bag Side impact
Wi ndow air ba gS ide impact,rollo ver,
frontal impact
PRE-SAFE®Impulse
Side Side impact
The front passenger air bag can only be
deploy
ed in an accident if thePA SSENGER AIR
BA G OFF indicator lamp is off. If the front
passenger seat is occupied, make sure, bo thbefore and during
the journe y,that thest atus of
th e front passenger air bag is cor rect
(
→page 42).
&
WARNING Risk of burn s from hot air bag
components
The air bag parts are hot af ter an air bag has
been deploy ed.
#Do nottouch the air bag parts.
#Ha ve a deplo yed air bag replaced at a
qu alified specialist workshop as soon
as possible.
Mercedes-Benz recommends that you ha vethe
ve hicle towe dto aqu alified specialist workshop
af te r an accident. Take this into account, partic‐
ularly if an Emer gency Tensioning Device is trig‐
ge red or an air bag deplo yed.
If th e Emer gency Tensioning Devices are trig‐
ge red or an air bag is deplo yed, youwill hear a
bang, and a small amount of powder may also be
re leased:
RThe bang will not generally af fect your hear‐
ing.
RIn general, the powder released is not haz‐
ardous tohealth but may cause short-term
breathing dif ficulties topersons suf fering
from as thma or other pulmonary conditions.
Pr ov ided it is safe todo so, lea vetheve hicle
immediately or open the window in order to
pr eve nt brea thing dif ficulties.
Air bags and pyrotech nic Emergency Tensioning
Devices contain pe rchlorate material, which may
re qu ire special handling or environmental pro‐
te ction measure s.Na tional guidelines rega rding
wa ste disposal must be obser ved. In California,
see http://www.dtsc.ca.gov/HazardousWas te/
Pe rchlorate/index.cfm.
Seat belts
Pr otection pr ovided bythe seat belt
Alw aysfast enyour seat belt co rrectly before
st arting a journe y.A seat belt can only pr ovide
th e best le vel of pr otection if it is worncor rectl y.
Occupant saf ety 33

&WARNING Risk of injury or death dueto
incor rectly fastened seat belt
If th e seat belt is not worncor rectly, it can‐
not per form its intended pr otective function.
In addition, an incor rectly fastened seat belt
can also cause injuries, forex ample, in the
ev ent of an accident or when braking or
ch anging direction suddenly .
#Always ensure that all vehicle occu‐
pants ha vetheir seat belts fastened
cor rectly and are sitting prope rly.
RThe seat belt mus t:
-Not be twisted and must fit tightly and
snugl yacross your body .
-Berouted across the center of the
shoulders and as low down towa rdsth e
hips as possible.
RThe shoulder section of the seat belt should
not touch your ne cknor be routed under
yo ur arm or behind your bac k.
RAvoid wearing bulky clo thing, e.g. a winter
coat.
RPush the lap belt down as far as possible
across your hips and pull tight withth e shoul‐
der section of the belt. Ne verro ute the lap
belt across your abdomen.
RNe verro ute the seat belt across sharp, poin‐
te d, abrasive or fragile objects.
ROnly one person should use each seat belt at
any one time. Ne ver all owbabies and chil‐
dren totrave l sitting on the lap of ano ther
ve hicle occupant.
RNe ver secure objects with a seat belt if the
seat belt is also being used byone of the
ve hicle's occupants. Alw ays obser vethe
instructions for loading theve hicle when
securing objects, luggage or loads
(
→page 101).
Th eseat belt son thefo llowing seats are equip‐
ped with a child seat saf etyfe ature:
RFr ont passenger seat
RRe ar seats
The seat belts forth efo lding bench seat in the
cargo compart ment are not equipped with a
ch ild seat saf etyfe ature. Ac
tivate or deacti vate thech ild seat saf etyfe a‐
t

ure of the seat belt (→page 48).
If ch ildren are tra veling in theve hicle, be sure to
obser vethe instructions and saf etyno tes on
"Children in theve hicle" (
→page 46).
Re duced pr otection
&
WARNING Risk of injury or death dueto
incor rect seat position
The seat belt does not of ferth e intended
le ve l of pr otection if you ha venot mo vedth e
seat backrest toan almost vertical position.
When braking or in theeve nt of an accident,
yo u could slide underneath the seat belt and
sus tain abdominal or neck injuries, forex am‐
ple.
#Ad just the seat proper lybefore begin‐
ning your journe y.
#Always ensure that the seat backrest is
in an almost vertical position and that
th e shoulder section of your seat belt is
34
Occupant saf ety

Only use seat beltsthat ha vebeen appr ovedfo r
yo ur vehicle byMercedes-Benz.
&
WARNING Risk of injury or death from
deplo yedpy rotech nic Emergency Ten‐
sioning Devices
Pyro tech nic Emergency Tensioning Devices
th at ha vebeen deplo yed are no longer opera‐
tional and are unable toper form their inten‐
ded pr otective function.
#Therefore, ha vedeplo yedpy rotech nic
Emergency Tensioning Devices immedi‐
ately replaced at a qualified specialist
wo rkshop.
Mercedes-Benz recommends that you ha vethe
ve hicle towe dto aqu alified specialist workshop
af te r an accident.
* NO
TEDama gecaused bytrapping the
seat belt
If an unused seat belt is not fully retracted, it
may become trapped in the door or in the
seat mechanism.
#Alw ays ensure that an unused seat belt
is fully retracted.
Fa stening and adju sting seat belts
Ifth e seat belt is pulled quickly or sharpl y,the
seat belt retractor lo cks. The seat belt stra p can‐
not be pulled out any fur ther.
#Alw ays engage seat belt tongue 2ofthe
seat belt into seat belt buckle 1ofthe cor‐
re sponding seat.
#Press and hold the seat belt outlet release
and slide the seat belt outlet into the desired
position.
#Let go of the belt outlet release and ensure
th at the seat belt outlet loc ksin position.
Ve hicles with PRE-SAFE
®:If th e front seat belt
is not pulled tight across your body, the seat belt
adjustment may automatically apply a cer tain
tigh tening forc e. Do not hold the seat belt tightly
while it is adjusting. You can activate and deacti‐
va te the seat belt adjustment function using the
multimedia sy stem.
Ve hicles with automatic front passenge r
front air bag shu toff:
* NO
TEDeployment of the Emer gency
Te nsioning Device and side air bag when
th e front passenger seat is unoccupied
Ifth e seat belt tongue is engaged in the seat
belt buckle of the front passenger seat and
36
Occupant saf ety