MERCEDES-BENZ E350 2006 W211 Owner's Manual

290 Controls in detailUseful features
Information button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the au-
dio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp on the Roadside As-
sistance button• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 286)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp on the Roadside
Assistance button• is flashing con-
tinuously and there was no voice con-
nection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be ter-
minated using button t on the mul-
tifunction steering wheel or the
respective button for ending a tele-
phone call on the COMAND headunit.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after switching
on the ignition (together with the SOS
button and the Roadside Assistance
button•).

291 Controls in detail
Useful features
Call priority
If other service calls such as a
Roadside Assistance call or Information
call are active, an Emergency call is still
possible. In this case, the Emergency call
will take priority and override all other ac-
tive calls. See system self-check (
page 286)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp on the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed
ap-
pears in the multifunction display.
Information calls can be terminated us-
ing button t on the multifunction
steering wheel or the respective button
for ending a telephone call on the
COMAND headunit.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not cur-
rently active, and may not initiate a call.
Visit an authorized Mercedes-Benz
Center and have the system checked
or contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttont on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND headunit.

292 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call connected
appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND navigation*
system (if engaged) will continue to
run. The multifunction display in the in-
strument cluster is available for use,
and spoken commands are only avail-
able by pressing the RPT button on the
COMAND unit. A pop-up window will
appear in the COMAND display to indi-
cate that a Tele Aid call is in progress.

293 Controls in detail
Useful features
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
Garage door opener
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to re-
place up to three hand-held remote con-
trols used to operate devices such as
garage door openers, gate openers, or oth-
er devices compatible with HomeLink
® or
some other systems.
Before the integrated remote control can
be used, it must be programmed to the ga-
rage door opener, gate operator or other
device you wish to operate. See the follow-
ing instructions for programming informa-
tion.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
Call connected
w i l l a p p e a r i n t h e
multifunction display to indicate re-
ceipt of the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center. See an-
ti-theft alarm system (
page 101) and
tow-away alarm (
page 103).

294 Controls in detailUseful featuresInterior rear view mirror with integrated re-
mote control1Indicator lamp
2 3 4Signal transmitter button
Needed for programming (not part of vehi-
cle equipment):
5Hand-held remote control of ga-
rage door opener, gate operator
or other device
6Hand-held remote control but-
tonProgramming the integrated remote
control
Step 1:

Switch on the ignition (
page 36).
Warning!
G
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent po-
tential harm or damage. When programming
a garage door opener, the door moves up or
down. When programming a gate operator,
the gate opens or closes.
Do not use the integrated remote control
with any garage door opener that lacks
safety stop and reverse features as required
by U.S. federal safety standards (this
includes any garage door opener model
manufactured before April 1, 1982).
A garage door that cannot detect an object
- signaling the door to stop and reverse -
does not meet current U.S. federal safety
standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming
the integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide, and
inhaling it can cause unconsciousness and
possible death.

295 Controls in detail
Useful features
Step 2:
If you have previously programmed an
signal transmitter button and wish to
retain its programming, proceed to
step 3.
If you are programming the integrated
remote control for the first time, press
and hold the two outer signal transmit-
ter buttons2 and4 and release
them only when the indicator lamp1
begins to flash after approximately
20 seconds (do not hold the button for
longer than 30 seconds). This proce-
dure erases any previous settings for
all three channels and initializes the
memory.
If you later wish to program a second
and/or third hand-held transmitter to
the remaining two signal transmitter
buttons, do not repeat this step and be-
gin directly with step 3.Step 3:

Hold the end of the hand-held remote
control5 of the device you wish to
train approximately 2 to 5 in
(5 to 12 cm) away from the signal
transmitter button (2, 3 or4) to be
programmed, while keeping the indica-
tor lamp1 in view.
Step 4:

Using both hands, simultaneously
press the hand-held remote control
button6 and the desired signal trans-
mitter button (2, 3 or4). Do not
release the buttons until step 5 is com-
pleted.
The indicator lamp1 will flash, first
slowly and then rapidly.Step 5:

After the indicator lamp1 changes
from a slow to a rapidly flashing light,
release the hand-held remote control
button and the signal transmitter but-
ton.
Step 6:

Press and hold the just-trained signal
transmitter button (2, 3 or4) and
observe the indicator lamp1.iThe indicator lamp1 flashes immedi-
ately the first time the signal transmit-
ter button is programmed. If this button
has already been programmed, the in-
dicator lamp will only start flashing af-
ter 20 seconds.


296 Controls in detailUseful features
If the indicator lamp1 stays on
constantly, programming is complete
and your device should activate when
the respective signal transmitter
button (2, 3 or4) is pressed and re-
leased.
Step 7:

To program the remaining two signal
transmitter buttons, repeat the steps
above starting with step 3.Rolling code programming
To train a garage door opener (or other
rolling code devices) with the rolling code
feature, follow these instructions after
completing the “Programming” portion
(steps 1 through 6) of this text. (A second
person may make the following training
procedures quicker and easier.)
Step 8:

Locate “training” button on the garage
door opener motor head unit.
Exact location and color of the button
may vary by garage door opener brand.
Depending on manufacturer, the
“training” button may also be referred
to as “learn”or “smart” button. If there
is difficulty locating the transmitting
button, refer to the garage door opener
operator’s manual. Step 9:

Press the “training” button on the ga-
rage door opener motor head unit.
The “training light” is activated.
You have 30 seconds to initiate the follow-
ing two steps.
Step 10:

Return to the vehicle and firmly press,
hold for 2 seconds and release the pro-
grammed signal transmitter button
(2, 3 or4).
Step 11:

Press, hold for 2 seconds and release
same signal transmitter button a sec-
ond time to complete the training pro-
cess.
iIf the indicator lamp1 flashes rapidly
for about 2 seconds and then turns to a
constant light, continue with
programming steps 8 through 12 as
your garage door opener may be
equipped with the “rolling code”
feature.


297 Controls in detail
Useful features
Step 12:
Confirm the garage door operation by
pressing the programmed signal trans-
mitter button (2, 3 or4).
Step 13:

To program the remaining two signal
transmitter buttons, repeat the steps
above starting with step 3.Gate operator/Canadian programming
Canadian radio-frequency laws require
transmitter signals to “time-out” (or quit)
after several seconds of transmission
which may not be long enough for the
integrated signal transmitter to pick up the
signal during programming. Similar to this
Canadian law, some U.S. gate operators
are designed to “time-out” in the same
manner.
If you live in Canada or if you are having
difficulties programming a gate operator
(regardless of where you live) by using the
programming procedures, replace step 4
with the following:
Step 4:

Press and hold the signal transmitter
button (2, 3 or4). Do not release
this button until it has been successful-
ly trained.

While still holding down the signal
transmitter button (2, 3 or4),
“cycle” your hand-held remote control
button6 as follows: Press and hold
button6 for 2 seconds, then release
it for 2 seconds, and again press and
hold it for 2 seconds. Repeat this se-
quence on the hand-held remote con-
trol until the frequency signal has been
learned. Upon successful training, the
indicator lamp1 will flash slowly and
then rapidly after several seconds.

Proceed with programming step 5 and
step 6 to complete.
iSome garage door openers (or other
rolling code equipped devices) may
require you to press, hold for 2 seconds
and release the same signal transmit-
ter button a third time to complete the
training process.

298 Controls in detailUseful features
Reprogramming a single signal trans-
mitter button
To program a device using a signal trans-
mitter button previously trained, follow
these steps:
Switch on the ignition (
page 36).

Press and hold the desired signal
transmitter button (2, 3 or4).
Do not release the button.

The indicator lamp1 will begin to
flash after 20 seconds. Without releas-
ing the signal transmitter button, pro-
ceed with programming starting with
step 3.Operation of integrated remote control

Switch on the ignition (
page 36).

Select and press the appropriate inte-
grated signal transmitter button (2,
3 or4) to activate the remote con-
trolled device.
The integrated remote control trans-
mitter continues to send the signal as
long as the button is pressed – up to
20 seconds.
iUpon completion of programming the
integrated remote control, make sure
you retain the hand-held remote con-
trol that came with the garage door
opener, gate operator or other device.
You may need it for use in other vehi-
cles, for future programming of an
integrated remote control, or simply for
continued use as a hand-held remote
control to operate the respective
device in other situations.

299 Controls in detail
Useful features
Erasing the integrated remote control
memory
Switch on the ignition (
page 36).

Simultaneously press and hold down
the outer signal transmitter buttons2
and 4, for approximately 20 seconds,
until the indicator lamp1 flashes rap-
idly. Do not hold for longer than
30 seconds.
The codes of all three channels are
erased.Programming tips
If you are having difficulty programming
the integrated remote control, here are
some helpful tips:


Check the frequency of the hand-held
remote control5 (typically located on
the reverse side of the remote). The in-
tegrated remote control is compatible
with radio-frequency devices operating
between 288-399 MHz.


Put a new battery in the hand-held re-
mote control5. This will increase the
likelihood of the hand-held remote con-
trol sending a faster and more accurate
signal to the integrated remote control.


While performing step 3, hold the
hand-held remote control6 at differ-
ent lengths and angles from the signal
transmitter button (2, 3 or4) you
are programming. Attempt varying an-
gles at the distance of 2 to 5 inches
(5 to 12 cm) away or the same angle at
varying distances.


If another hand-held remote control is
available for the same device, try the
programming steps again using that
other hand-held remote control. Make
sure new batteries are in the hand-held
remote control before beginning the
procedure.


Straighten the antenna wire from the
garage door opener assembly. This
may help improve transmitting and/or
receiving signals.
iIf you sell your vehicle, erase the codes
of all three channels.
iCertain types of garage door openers
are incompatible with the integrated
remote control. If you should experi-
ence further difficulties with program-
ming the integrated remote control,
contact an authorized Mercedes-Benz
Center, or call Mercedes-Benz
Customer Assistance Center (in the
USA only) at 1-800-FOR-MERCedes, or
Customer Service (in Canada) at
1-800-387-0100.