maint MERCEDES-BENZ E350 4MATIC 2011 W212 Owner's Manual

Index ....................................................... 4Introduction ......................................... 20At a glance ........................................... 25Safety ................................................... 35Opening and closing ...........................75Seats, steering wheel and mirrors ..101Lights and windshield wipers ..........117Climate control ................................. 131Driving and parking ..........................147On-board computer and displays ....215Loading, stowing and features ........273Maintenance and care ......................307Roadside Assistance ........................321Tires and wheels ............................... 349Technical data ................................... 383
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Ashtray ............................................... 291
Assistance menu (on-board
computer) .......................................... 227
ATA (Anti-Theft Alarm system) Activating/deactivating ...................74
Function ........................................... 74
Switching off the alarm ....................74
ATTENTION ASSIST
Activating/deactivating (on-
board computer) ............................ 228
Display message ............................ 250
Function/notes ............................. 201
Audio menu (on-board computer) .... 225
AUTO lights see Light sensor
Automatic car wash .......................... 314
Automatic lane recognition
system see Lane Keeping Assist ................229
Automatic transmission
DIRECT SELECT lever .....................155
Display message ............................ 258
Driving tips .................................... 157
Emergency running mode ..............162
Kickdown ....................................... 158
Malfunction .................................... 162
Program selector button ................158
Pulling away ................................... 151
Selector lever ................................ 154
Starting .......................................... 151
B
Backrest (display message) ............. 259
Bag hook ............................................ 281
BAS (Brake Assist System) ................. 66
BAS PLUS (Brake Assist System
Plus*) .................................................... 66
Battery Charging ........................................ 340
Checking (SmartKey) .......................80
Display message ............................ 248
Important safety guidelines
(SmartKey) ....................................... 80
Jump-starting ................................. 341
Replacing (SmartKey) ......................80
Safety notes .................................. 338
Belt
see Seat belts
Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 228
Display message ............................ 252
Function/notes ............................. 205
BlueTEC
AdBlue ®
......................................... 390
Adding AdBlue ®
............................. 167
Bottle holder ...................................... 289
Brake fluid Notes ............................................. 392
Brake fluid level ................................ 312
Brake lamp (display message) ......... 244
Brakes ABS .................................................. 65
BAS .................................................. 66
BAS PLUS ........................................ 66
Brake fluid (notes) .........................392
Display message ............................ 242
High-performance brake system ....174
Important safety notes ..................173
Maintenance .................................. 174
Parking brake ................................ 170
Warning lamp ................................. 263
Breakdown
see Accident (notes)
see Flat tire
Bulb
Infrared light .................................. 127
Bulbs
High-beam headlamps ...................126
Low-beam headlamps ....................126
Overview ........................................ 125
Parking lamps ................................ 126
Standing lamps (front) ...................126
Turn signals (front) ......................... 127
C
CAC (Customer Assistance Center) .........23
California
Important notice for retail
customers and lessees ....................21
Calling up a malfunction
see Display messages
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TrunkAutomatic opening ..................... 88, 89
Emergency release ....................90, 91
Locking separately ...........................90
Trunk/tailgate
Important safety guidelines .............86
Trunk lid
Display message ............................ 259
Turn signal (display message) ......... 243
Turn signals ....................................... 120
Type plate see Vehicle identification plate
U
Unlocking Emergency unlocking .......................85
From inside the vehicle (central
unlocking button) ............................. 84
V
Vanity mirror Sun visor ........................................ 290
Vehicle
Data acquisition ............................... 24
Emergency unlocking ................. 85, 86
Equipment ....................................... 20
Exterior view .................................... 26
Individual settings (on-board
computer) ...................................... 229
Loading .......................................... 360
Lowering ........................................ 337
Maintenance .................................... 21
Parking up ..................................... 171
Raising ........................................... 333
Reporting problems .........................23
Towing away .................................. 343
Tow-starting ................................... 343
Transporting .................................. 345
Vehicle data
see Technical data
Vehicle identification number
see VIN
Vehicle identification plate .............. 385
Vehicle level ...................................... 191
Vehicle level (display message) ....... 250
Vehicle tool kit .................................. 324
Video (DVD) ........................................ 226
Video DVD (on-board computer) ...... 226
VIN ...................................................... 385
W
Warning and indicator lamps ABS ................................................ 265
Brakes ........................................... 263
Check Engine ................................. 268
Coolant .......................................... 269
ESP ®
.............................................. 265
ESP ®
OFF ....................................... 266
Fuel tank ........................................ 268
Overview .......................................... 29
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........48
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................43
Reserve fuel ................................... 268
Seat belt ........................................ 264
SPORT handling mode ...................266
SRS ................................................ 267
Tire pressure monitor ....................271
Warranty ............................................ 384
Wheel bolt tightening torque ........... 337
Wheel chock ...................................... 332
Wheels Changing/replacing .......................367
Changing a wheel .......................... 331
Checking ........................................ 351
Cleaning ......................................... 315
Guidelines to be observed .............351
Mounting a wheel .......................... 335
Removing a wheel ..........................334
Tightening torque ........................... 337
Wheel size/tire size .......................374
Window curtain air bag
Display message ............................ 237
Operation ......................................... 43
Windows
see Side windows
Windows (cleaning instructions) ..... 316
Windshield Defrosting ...................................... 141
Windshield washer fluid (display
message) ............................................ 260
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Product information
We recommend using genuine Mercedes-
Benz parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. Despite ongoing
market research, Mercedes-Benz is unable to
assess other parts. We cannot therefore be
held responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
The use of non-approved parts could affect
your vehicle's operating safety. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz parts, approved conversion
parts and accessories are available from any
authorized Mercedes-Benz Center. In
addition, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont
R State Warranty Enforcement Laws (Lemon
Laws)
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Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
Change of address or ownership
In the event of a change of address, be sure
to send in the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100. This will assist
us in contacting you in a timely manner
should the need arise.
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If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used Car"
found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available.
The use of leaded fuels can damage the
catalytic converter.
R Gasoline may have a considerably lower
octane rating. Improper fuel can cause
engine damage.
Certain Mercedes-Benz models are available
for delivery in Europe under our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Safety notes
GWarning
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.
GWarning
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
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indicate that the PRE-SAFE®
Brake will not be
capable of slowing the vehicle sufficiently to
maintain the preset following distance, which
creates a danger of a collision.
Immediately brake your vehicle to increase
the distance between your vehicle and the
vehicle driving in front of you. The warning
sound is intended as a final caution that you
have not interceded with your own braking
inputs to avoid a potentially dangerous
situation. Do not wait for the operation of the
warning signal to intercede with your own
braking, as that will result in potentially
dangerous emergency braking which will not
always result in an impact being avoided.
Tailgating increases the risk of an accident.GWarning!
The PRE-SAFE ®
Brake is a convenience
system designed to assist the driver during
vehicle operation. The responsibility for the
vehicle speed and the distance to the vehicle
ahead, including most importantly brake
operation to assure safe stopping distance,
always remains with the driver.
Always pay attention to traffic conditions
even while the PRE-SAFE ®
Brake is switched
on. Otherwise, you may not be able to
recognize dangerous situations until it is too
late and could cause an accident resulting in
personal or fatal injury to you or others.
i USA only: this device has been approved
by the FCC as a "Vehicular Radar System".
The radar sensor system is intended for use
in an automotive radar system only.
Removal, tampering, or altering of the
device will void any warranties, and is not
permitted by the FCC. Do not tamper with
the device in any way.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
i Canada only: this device complies with
RSS-210 from Industry Canada. Operation
is subject to the following two conditions:
1. This device may not cause interference,
and
2. This device must withstand any
interference received, including
interference that may cause undesired
operation.
Removal, tampering, or altering of the
device will void any warranties, and is not
permitted. Do not tamper with the device
in any way.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
With the help of the radar sensor system,
PRE-SAFE ®
Brake can detect obstacles that
are in front of your vehicle for an extended
period of time. If you approach an obstacle
and PRE-SAFE ®
Brake detects a risk of a
collision, the system will initially alert you
both visually and acoustically. If you do not
brake or steer, the vehicle will at first
automatically brake slightly. In the event of
an increased risk of a collision, PRE-SAFE ®
is
activated ( Y page 51). If the risk of collision
remains and you do not brake, take evasive
action or accelerate significantly, the vehicle
may perform automatic emergency braking.GWarning!
The PRE-SAFE ®
Brake will only respond with
brake assistance if it has clearly detected an
object. Detection can be impeded by:
R dirty or covered sensors
R snowfall or heavy rain
R disturbance from other radar sources
R strong radar reflection such as in parking
garages
The PRE-SAFE ®
Brake uses radar signals that
are not reflected well by narrow objects and
absorptive materials. For this reason the PRE-
SAFE ®
Brake will not react to persons,
animals, and approaching traffic or cross-
traffic.
The PRE-SAFE ®
Brake may not detect narrow
vehicles driving in front of you, such as
72Driving safety systemsSafety
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motorcycles and vehicles driving offset from
your vehicle center.GWarning
Depending on the vehicle speed, PRE-SAFE ®
Brake brakes your vehicle with a maximum of
13 ft/s 2
(4 m/s 2
) before a possible hard stop.
This corresponds to about 40 % of the
maximum deceleration ability of your vehicle.
The driver must apply the brakes additionally
in order to prevent a collision. The self-acting
hard stop will be initiated when the imminent
danger of a collision exists, e.g. when an
evasive maneuver cannot avoid an accident.
In order to maintain the appropriate distance
to the vehicle in front and thus prevent a
collision, you must apply the brakes yourself.
At speeds up to approximately
40 mph (70 km/h), PRE-SAFE ®
Brake can
also detect stationary obstacles, for example
stopped or parked vehicles.
GWarning!
If you do not receive visual or acoustic
warning signals, the PRE-SAFE ®
Brake may
R not have recognized the collision risk
R have been deactivated
R be malfunctioning
Apply the brakes yourself to avoid a collision.
XTo activate: activate PRE-SAFE ®
Brake in
the on-board computer ( Y page 228).
The Ä symbol appears in the lower
multifunction display, as long as the HOLD
function is not activated ( Y page 188).
On vehicles with parking guidance, the P
gear must be engaged for the icon to be
displayed.
For PRE-SAFE ®
Brake to assist you when
driving, the radar sensor system must be
switched on and operational.
PRE-SAFE ®
Brake does not always detect
complex traffic situations properly. You can
terminate the braking action of PRE-SAFE ®
Brake in a non-critical driving situation at any
time if:
R an acoustic and visual warning occurs
R the vehicle brakes
To end this, you can either depress the
accelerator pedal further, activate kickdown
or release the brake pedal.
The braking action of PRE-SAFE ®
Brake is
ended automatically if:
R you maneuver to avoid the obstacle
R you drive slower than approximately
9 mph (15 km/h)
R there is no longer an obstacle detected in
front of your vehicle
R there is no longer any danger of a collision
Following a collision or accident-related
damage to the front end of the vehicle, have
the configuration and operation of the radar
sensors checked. Choose a qualified
specialist workshop for this which has the
necessary specialist knowledge and tools for
the work required. Mercedes-Benz
recommends that you use an authorized
Mercedes-Benz Center for this purpose.
Anti-theft systems
Immobilizer
The immobilizer prevents your vehicle from
being started without the correct key.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. The
engine can be started by anyone with a valid
key that is left inside the vehicle.
XTo activate with the SmartKey: remove
the SmartKey from the ignition lock.XTo activate with KEYLESS-GO: switch the
ignition off and open the driver's door.XTo deactivate: switch on the ignition.Anti-theft systems73SafetyBA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 73Z

Problems with the "cooling with air
dehumidification" function
If the indicator lamp in the ¿ button does
not go out when switched off, the cooling with
air dehumidification function is switched off
due to a malfunction. You can no longer
activate the cooling with air dehumidification
function.
XConsult a qualified specialist workshop.
Setting climate control to automatic
GWarning
If you switch off the cooling function, the
vehicle will not be cooled when weather
conditions are warm. The windows can fog up
more quickly. Window fogging may impair
visibility and endanger you and others.
In automatic mode, the set temperature is
maintained automatically at a constant level.
The system automatically regulates the
temperature of the dispensed air, the airflow
and the air distribution.
Automatic mode will achieve optimal
operation if cooling with air dehumidification
is also activated. If desired, cooling with air
dehumidification can be deactivated.
XTurn the SmartKey to position 2 in the
ignition lock.XSet the desired temperature.XTo activate: press the à button.
The indicator lamp above the à button
lights up. Automatic air distribution and
airflow are activated.X3-zone automatic climate control: press
switch G up or down and select the
desired level ( Y page 135).FOCUSAir flow high/air distribution via
the center and side ventsMEDIUMAir flow medium/air distribution
via the center and side ventsDIFFUSEAir flow low/air distribution via the
center, side and defroster ventsi This setting is especially effective in
automatic mode when outside
temperatures are high.XTo deactivate: press the air distribution
button.
Dual-zone automatic climate control: press
button F (Y page 133).
3-zone automatic climate control: press
button I (Y page 135).
The indicator lamp above the à button
goes out.
or
XPress the airflow button.
Dual-zone automatic climate control: press
button G (Y page 133).
3-zone automatic climate control: press
button H (Y page 135).
The indicator lamp above the à button
goes out.
Setting the temperature
Dual-zone automatic climate control
Different temperatures can be set for the
driver's and front-passenger sides.
XTurn the SmartKey to position 2 in the
ignition lock.XTo increase/reduce: press button E or
H up or down ( Y page 133).
Only change the temperature setting in
small increments. Start at 72 ‡ (22 †).Operating the control systems139Climate controlBA 212 USA, CA Edition B 2011; 1; 5, en-USdimargiVersion: 3.0.3.62010-05-20T13:33:46+02:00 - Seite 139Z

GWarning
It is dangerous to shift the automatic
transmission out of parking position P or
neutral position N if the engine speed is
higher than idle speed. If your foot is not firmly
on the brake pedal, the vehicle could
accelerate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and when
your right foot is firmly on the brake pedal.
! Warm up the engine quickly. Do not use
the engine's full performance until it has
reached operating temperature.
Only shift the automatic transmission to
the desired drive position when the vehicle
is stationary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery
roads. You could otherwise damage the
drive train.
! AMG vehicles: at low engine oil
temperatures (below 68 ‡ (+20 †), the
maximum engine speed is restricted in
order to protect the engine. To protect the
engine and maintain smooth engine
operation, avoid driving at full throttle when
the engine is cold.
SmartKey positions
SmartKey
gTo remove the SmartKey(shift the transmission to position P)1Power supply for some consumers, such
as the windshield wipers2Ignition (power supply for all consumers)
and drive position3To start the engine
Once the ignition is switched on, all the
indicator lamps in the instrument cluster light
up. The indicator lamps of the low-beam
headlamps, high-beam headlamps, turn
signal lamps or front fog lamps only light up
if the low-beam headlamps, high-beam
headlamps, turn signal lamps or front fog
lamps are switched on. If an indicator lamp
does not light up when the ignition is switched
on, check it and replace it if necessary. If an
indicator lamp does not go out after starting
the engine or lights up while the vehicle is in
motion, see ( Y page 263).
If the SmartKey is in position 0 in the ignition
lock for an extended period of time, it can no
longer be turned in the ignition lock. The
steering is then locked. To unlock, remove the
SmartKey and reinsert it in the ignition lock.
The steering is locked when you remove the
SmartKey from the ignition lock.
XRemove the SmartKey when the engine is
switched off.
The battery may otherwise discharge.
If you cannot turn the SmartKey in the ignition
lock, the vehicle battery may not be charged
sufficiently.
XCheck the vehicle battery and charge if
necessary ( Y page 340).
or
XJump-start the vehicle ( Y page 341).
i
The SmartKey can be turned in the
ignition lock even if it is not the correct
SmartKey for the vehicle. The ignition is not
switched on. The engine cannot be started.
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