service interval MERCEDES-BENZ E500 2004 W211 Owner's Manual

12 IntroductionOperator’s ManualMaintenance
The Service Booklet describes all the nec-
essary maintenance work which should be
performed at regular intervals.
Always have the Service Booklet with you
when you take the vehicle to your autho-
rized Mercedes-Benz Center for service.
The service advisor will record each ser-
vice in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory trained technical
help in the event of a breakdown. Calls to
the toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
For additional information refer to the
Mercedes-Benz Roadside Assistance Pro-
gram Brochure in your glove box.
Change of address or ownership
If you change your address, be sure to
send in the “Change of Address Notice”
found in the Service and Warranty Informa-
tion Booklet, or simply call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MERCedes, or Customer Ser-
vice (in Canada) at 1-800-387-0100. It is in
your own interest that we can contact you
should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it avail-
able to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Car” found in the Service and Warranty In-
formation Booklet, or call the
Mercedes-Benz Customer Assistance Cen-
ter (in the USA) at 1-800-FOR-MERCedes,
or Customer Service (in Canada) at
1-800-387-0100.

267 Operation
Driving instructions
Driving instructions
Drive sensibly – save fuel
Fuel consumption, to a great extent, de-
pends on driving habits and operating con-
ditions.
To save fuel you should:

Keep tires at the recommended infla-
tion pressures.


Remove unnecessary loads.


Remove roof rack when not in use.


Allow engine to warm up under low
load use.


Avoid frequent acceleration and decel-
eration.


Have all maintenance work performed
at the intervals specified in the Service
Booklet and as required by the FSS.
Contact your authorized
Mercedes-Benz Center.
Fuel consumption is also increased by driv-
ing in cold weather, in stop-and-go traffic,
on short trips and in hilly country.
Drinking and driving
Pedals
Warning!
G
Drinking and driving and / or taking drugs
and driving are very dangerous combina-
tions. Even a small amount of alcohol or
drugs can affect your reflexes, perceptions
and judgement.
The possibility of a serious or even fatal ac-
cident are greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Warning!
G
Keep driver’s foot area clear at all times. Ob-
jects stored in this area may impair pedal
movement.

284 OperationEngine compartment
If engine is at normal operating
temperature, wait five minutes before
repeating check procedure.

If engine is not yet at normal operating
temperature, wait 30 minutes before
repeating check procedure.
If you see the message:
Engine oil level
Not when engine on!
Turn off the engine.

If the engine is at normal operating
temperature, wait five minutes before
checking oil.

If the engine is not yet at normal
operating temperature, you must wait
30 minutes before checking oil.If there is excess engine oil with the engine
at normal operating temperature, the
following message will appear:
Engine oil level
Reduce oil level
!

Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Center.
More information on messages in the
display concerning engine oil can be found
in the “Practical hints” section
(
page 333). Adding engine oil!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
!Only use approved engine oils. For a
listing of approved engine oils, refer to
the Factory Approved Service Products
pamphlet in your vehicle literature port-
folio.
In addition, check the oil filler cap for
important information pertaining to the
engine oil needing to meet a specific
Mercedes-Benz specification (e.g. MB
229.5). If such information is printed
on the oil filler cap, only use an engine
oil from the list of approved engine oils
in the Factory Approved Service Prod-
ucts pamphlet that meets the specifi-
cation indicated on the oil filler cap.
Using engine oils of other specification
may cause the FSS to incorrectly deter-
mine the next service interval and will
result in engine damage not covered by
the Mercedes-Benz Limited Warranty.

287 Operation
Engine compartment
Battery
Your vehicle is equipped with two batter-
ies:

Auxiliary battery (located in the engine
compartment).


Main battery (starter and electrical
consumers; located in the trunk).
These batteries should always be suffi-
ciently charged in order to achieve their
rated service life. Refer to Service Booklet
for battery maintenance intervals.
If you use your vehicle mostly for short-dis-
tance trips, you will need to have the bat-
tery charge checked more frequently.
When replacing batteries, always use bat-
teries approved by Mercedes-Benz.
If you do not intend to operate your vehicle
for an extended period of time, consult an
authorized Mercedes-Benz Center about
steps you need to observe.Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.
G
Observe all safety instructions
and precautions when handling
automotive batteries.
A
Risk of explosion
D
Keep flames or sparks away
from battery. Do not smoke.
B
Battery acid is caustic. Do not
allow it to come into contact
with skin, eyes or clothing.
In case it does, immediately
flush affected area with clear
water and seek medical help if
necessary.
E
Wear eye protection.
C
Keep children away.
F
Follow the instructions in this
Operator's Manual.

297 Operation
Maintenance
Maintenance
Flexible Service System PLUS (FSS PLUS)
We strongly recommend that you have
your vehicle serviced by your authorized
Mercedes-Benz Center, in accordance with
the Service Booklet at the times called for
by the FSS PLUS
(Flexible Service System PLUS).
Failure to have the vehicle maintained in
accordance with the Service Booklet at the
designated times /mileage called for by
the FSS PLUS may result in vehicle dam-
age not covered by the Mercedes-Benz
Limited Warranty.
FSS PLUS will notify you when your next
service is due.
Approximately one month before your next
service is due, one of the following mes-
sages will appear in the multifunction dis-
play while you are driving or when you
switch on the ignition (example service A):
Service A in XXXX miles (km)
Service A in XX days
Service A in X day
Service A due now!The type of service due is indicated in the
speedometer display field:
from
Service A(Minor service)
toService H(Major service)
iThe additional + after the type of ser-
v i c e i n d i c a t e s t he d e g r e e o f w e a r o f t h e
brake pads.
The brake pads may reach their wear
limit in the time period up to the next
service interval.
Have the brake pads checked and, if
necessary, replaced by an authorized
Mercedes-Benz Center during your
next service appointment.iThe interval between services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short-distance trips will
lengthen the interval between services.

299 Operation
Maintenance
The
SERVICE MENU
appears in the multi-
function display.

Select the
CONFIRMATION
menu with the
+ or - button.

Press the ÿ button.
The service indicator now displays the CONFIRMATION
menu.
The selection marker is on
CONFIRM
.

Press the ÿ button.
The service indicator now displays the CONFIRM
menu.The selection maker is on
STANDARD
OIL
.

Press the ÿ button.
The words
SERVICE CONFIRMED
appear
in the multifunction display.
The service indicator is reset.

Press theè button on the multi-
function steering wheel until the stan-
dard display appears in the
multifunction display.FSS PLUS now recalculates the values.
You cannot call up the service display or
the service menu during this time.
iIf the service indicator was inadvertent-
ly reset, have an authorized
Mercedes-Benz Center correct it.
Only reset if the proper service has
been performed. Resetting the system
without performing proper service as
called for by the FSS PLUS will cause
the FSS PLUS to incorrectly determine
the next service interval which will re-
sult in engine damage not covered by
the Mercedes-Benz Limited Warranty.

326 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause
Possible solution
2
Brake wear
Visit workshop!
The brake pads have reached their wear
limit.

Brake pad thickness must be visually
inspected at the intervals specified in
the Service Booklet.

Have the brake pads replaced as soon
as possible.
T
Brake malfunction
Stop vehicle
The SBC brake system is in the emergen-
cy operation mode. Considerably greater
brake pedal force is required and the
stopping distance is increased.
Do not exceed a speed of 55 mph
(90 km / h).

Do not drive any further.

Stop the vehicle and notify an autho-
rized Mercedes-Benz Center.

Significantly greater force must be ap-
plied to the brake pedal.

Call for Roadside Assistance.
Except Canada:;Canada only:3
Reduced
braking effect
Start engine!
Longer
stopping dist.
Start engine!
The battery has insufficient voltage and
cannot supply sufficient power to the
SBC brake system.

Start the engine.
The message disappears when suffi-
cient voltage is available

328 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause
Possible solution
Except Canada:;Canada only:3
Brake fluid
Visit workshop!
There is insufficient brake fluid in the
reservoir.

Risk of accident! Stop the vehicle and
notify an authorized Mercedes-Benz
Center. Do not add brake fluid! This
will not solve the problem.
Warning!
G
Driving while these messages are displayed
can result in an accident. Have your brake
system checked immediately.
If there is a malfunction in the SBC brake
system, we recommend that the vehicle be
transported with all wheels off the ground
using flatbed or appropriate wheel lift / dolly
equipment.
A tow bar must be used if circumstances do
not permit the use of the recommended
towing methods and the vehicle requires
towing with all four wheels on the ground.
Towing the vehicle with all four wheels on
the ground is only permissible for distances
up to 30 miles (50 km) and at a speed not to
exceed 30 mph (50 km / h). For more infor-
mation, refer to “Towing the vehicle”
(page 381).
If the SBC brake system enters its emergen-
cy operation mode, the driver must apply
significantly greater brake pedal pressure
and depress the pedal much further than
normal to obtain braking effect. If neces-
sary, apply full pressure to the brake pedal.
Brakes may only be applied to the front
wheels. Stopping distance is increased!
Low brake fluid in the reservoir may cause
the braking system to fail!
Don’t add brake fluid before checking the
brake system. Overfilling the brake fluid res-
ervoir can result in spilling brake fluid on hot
engine parts and the brake fluid catching
fire. You can be seriously burned.iIf you find that the brake fluid in the
brake fluid reservoir has fallen to the
minimum mark or below, have the
brake system checked for brake pad
thickness and leaks.!Brake pad thickness must be visually
inspected by a qualified technician at
the intervals specified in the Service
Booklet.

349 Practical hints
What to do if …
Warning!
G
Driving while these messages are displayed
can result in an accident. Have your brake
system checked immediately.
If there is a malfunction in the SBC brake
system, we recommend that the vehicle be
transported with all wheels off the ground
using flatbed or appropriate wheel lift / dolly
equipment.
A tow bar must be used if circumstances do
not permit the use of the recommended
towing methods and the vehicle requires
towing with all four wheels on the ground.
Towing the vehicle with all four wheels on
the ground is only permissible for distances
u p t o 3 0 m i l e s ( 5 0 k m ) a n d a t a s p e e d n o t t o
exceed 30 mph (50 km / h). For more infor-
mation, refer to “Towing the vehicle”
(page 381).
If the SBC brake system enters its emergen-
cy operation mode, the driver must apply
significantly greater brake pedal pressure
and depress the pedal much further than
normal to obtain braking effect. If neces-
sary, apply full pressure to the brake pedal.
Brakes may only be applied to the front
wheels. Stopping distance is increased!
Low brake fluid in the reservoir may cause
the braking system to fail!
Don’t add brake fluid before checking the
brake system. Overfilling the brake fluid res-
ervoir can result in spilling brake fluid on hot
engine parts and the brake fluid catching
fire. You can be seriously burned.
iIf you find that the brake fluid in the
brake fluid reservoir has fallen to the
minimum mark or below, have the
brake system checked for brake pad
thickness and leaks.!Brake pad thickness must be visually
inspected by a qualified technician at
the intervals specified in the Service
Booklet.

376 Practical hintsBatteries
Disconnecting the battery
Depress parking brake firmly or move
gear selector lever to positionP.

Turn off all electrical consumers.

Remove SmartKey from starter switch.
Vehicles with KEYLESS-GO*:
Press the start / stop button until
the engine shuts off.

Open the driver’s door.

Open the trunk.
!Never loosen or detach battery termi-
nal clamps while the engine is running
or the SmartKey is in the starter switch.
Otherwise the alternator and other
electronic components could be se-
verely damaged.
Have the battery checked regularly by
an authorized Mercedes-Benz Center.
Refer to Service Booklet for mainte-
nance intervals or contact your autho-
rized Mercedes-Benz Center for further
information.Warning!
G
Do not place metal objects on the battery as
this could result in a short circuit.
Use leak-proof battery only to avoid the risk
of acid burns in the event of an accident.
Warning!
G
The SBC brake system requires electrical
power to operate.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. The same applies if
battery is disconnected. To brake, the driver
must then apply significantly greater brake
pedal pressure and depress the pedal much
further to obtain the expected braking ef-
fect. If necessary, apply full pressure to the
brake pedal. Brakes may only be applied to
the front wheels. Stopping distance is in-
creased! Adjust your driving style according-
ly. For more information, refer to “SBC brake
system” (
page 79).
Warning!
G
With a disconnected battery

you will no longer be able to turn the
SmartKey in the starter switch and
pressing the KEYLESS-GO* start/stop
button on the gear selector lever will
have no effect


the gear selector lever will remain
locked in positionP