charging MERCEDES-BENZ EQA SUV 2021 Service Manual

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Avoiding high loads on the drive system, drive tothe nearest quali/ed specialist workshop.
ÿ *T
he cooling system has de tected a component fault. #
Avoiding high loads on the drive system, drive tothe nearest quali/ed specialist workshop.
è
Charger cable connected *Y
ou cannot pull away while thech arging cable is connected. #
Disconnect thech arging cable from theve hicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hecharging cable connector cann otbe remo ved from thech arging station's soc ket. #
Press the EMERGENCY OFF switch on thech arging station.
If th ech arging cable connector cann otbe remo ved aTer that: #
Request service personnel from the operator of thech arging station via the emer gency call button attached tothe
ch arging station or the emer gency call numbers.
Vehicle not currently being
charged Charging station
fault *A
malfunction has occur red in thech arging station or the RFID card is not recognised. #
Start thech arging process at a di.erent charging station.
or #
Have the RFID card checkedto ensure it is functioning. 370 370
Display messages and
warning/indicator lamps

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Charging method currently
unavailable Please try
again or change charging
method *A
temp orary malfunction has occur red in thech arging station. #
Wait until the malfunction has passed.
or #
Start thech arging process at a di.erent charging station.
Charging fault Please
change charging method
See Owner's Manual *A
temp orary malfunction has occur red in thech arging station. #
Wait until the malfunction has passed.
or #
Start thech arging process at a di.erent charging station.
AC charging inoperative
Consult workshop *T
hecharging process cann otbe star ted due toa malfunction. #
Consult a quali/ed specialist workshop.
DC charging inoperative
Consult workshop *T
hecharging process cann otbe star ted due toa malfunction. #
Consult a quali/ed specialist workshop.
Reduced drive system per-
formance See Owner's
Manual *T
he drive system is outside the normal operating temp erature range, e.g. due toextremely low or high outside temp er-
atures.
Drive system po wer output is reduced. The yellow reduced po wer output warning lamp _is lit.
Once the operating temp erature of the drive system returns tonormal (e.g. aTer a short trip), the full output will be
av ailable again. The displ aymessage and theye llow reduced po wer output warning lamp _will go out. #
Drive on carefull y. Display messages and
warning/indicator lamps
371
371

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Without starting engine
again, consult workshop *I
t is not possible torestart the drive system due toa malfunction. #
Do not switch o. the drive system; drive on tothe nearest quali/ed specialist workshop.
ô Reserve level Charge high-
voltage battery *T
hecharge leve l of the high-voltage battery has dropped into there ser verange. #
Cha rgeth e high-voltage battery (/ page 163).
#
12 V battery See Owner's
Manual *T
he drive system is o. and thech arge leve l of the 12 V battery is too lo w. #
Switch o. elect rical consume rsthat are not requ ired. #
Drive theve hicle for 30–60 minutes.
or #
Char getheve hicle at a charging station (/ page 163).
If th e message appears while theve hicle is switched on, this indicates an on-board electrical system malfunction. #
Consult a quali/ed specialist workshop.
d
Malfunction *T
he drive system is malfunctioning. The output of your vehicle is restric ted. #
Consult a quali/ed specialist workshop. 374 374
Displ
aymessages and warning/indicator lamps

Air-water duct........................................ 303
Au tomatic car wash.............................. .303
Carpet................................................... 308
Decorative foil........................................ 306
Display................................................... 308
Exterior lighting...................................... 307
Head-up display..................................... 308
High-pressure cleaner............................3 05
Pa int...................................................... 305
Plastic trim............................................3 08
Re alwo od/trim elements..................... .308
Re versing camera..................................3 07
Ro of lining............................................. 308
Seat belt................................................ 308
Seat co ver............................................. 308
Sensors................................................. 307
St eering wheel....................................... 308
Tr ailer hitc h............................................ 307
Ve hicle soc ketfo rth e high-voltage
battery................................................... 307
Wa shing byhand.................................... 305
Wheels/rims.......................................... 307
Wi ndo ws................................................ 307
Wi per blades.......................................... 307
Car Car pe pet (Car
t (Car e)
e)............................................... 308 Char
Char
ging
ging
At time of depa rture............................... 180
Char geleve l displa y............................... 180
Charg ing cable control panel.................. 169
Con/guring weekly pro/le...................... 180
Ending thech arging process (alternat-
ing cur rent, mode 2/3).......................... 175
Ending thech arging process (direct
cur rent, mode 4).................................... 179
Indica tor lamps on vehicle soc ket........... 171
No tes - charging station (mode 3)......... .167
No tes - fast charging station (mode 4)... .168
No tes - mains soc ket (Mode 2)............... 166
No tes - wallbox (mode 3)........................ 167
No tes on charging the high-voltage
battery................................................... 163
No tes on the high-voltage batter y........... 320
On-boa rdelectrical system battery
(12 V).................................................... 323
Setting the maximum possible charg-
ing cur rent (mains soc ket)...................... 169
St arting thech arging process (alter-
nating cur rent, mode 2/3)..................... 172
St arting thech arging process (direct
cur rent, mode 4).................................... 176
St ow ing thech arging cable.................... 163 USB port...............................................
.127
Char Char ging cable
ging cable
Control panel......................................... 169
St ow ing................................................. 163
Child safe Child safe ty lock
ty lock
Re ar door................................................ .76
Re ar side wind ows................................... 77
Child seat
Child seat Appr oval catego ries.................................64
At tach ing (no tes)..................................... .63
Basic instructions.................................... 59
Fr ont passenger seat (no tes).................... 74
Fr ont passenger seat (without auto-
matic airbag shuto.)............................... .73
ISOFIX/i-Size (/tting).............................. .67
No tes on risks and danger s...................... 60
Re commendations forch ild restraint
systems................................................... 62
Seats suitable for belt-secured child
re straint systems..................................... 71
Seats suitable for i‑Size child restraint
systems................................................... 67
Seats suitable for ISOFIX child
re straint systems..................................... 66
Securing on the co-driver seat..................75 Index
425 425

d
Performance se verely limited........ 367
& Pre-entry climate control (via
ke y) available again aTer engine start..... 366
& Pre-ent ryclimate cont rol (via
ke y) inoperati veHV-battery low .............. 367
h Rectify tyre pressure ..................... 406
! Release parking brake ...................386
Á Replace key.................................. 362
ô Reser veleve l Char gehigh- volt-
age battery............................................ 374
6 Restraint sys. malfunction Con-
sult workshop ....................................... .359
Ù Steering malfunction Increased
ph ysical e.ort See Owner's Manual....... 378
Ù Steering malfunction Stop
immediately See Owner's Manual ........... 379
Û Stop immediately Drive will be
deactivated Char gehigh- volt. battery ..... 372
d Stop Switch engine o................... 375
ç suspended .................................... 389 :
Switch o. lights............................ 365
: Switch on headlamps .................... 365
á temp orarily una vailable Camera
view restric ted....................................... 397
¸ temp orarily una vailable Sensors
dirty....................................................... 396
+ Top up coolant See Owner ’s
Manual.................................................. 369
¥ Top up washer 0uid...................... .380
v Towing not permitted See Own-
er's Manual ............................................ 368
! Turn on the ignition torelease
th e parking brake ................................... 386
d Vehicle is operational Switch o.
ignition before exiting............................. 376
h Warning tyre defect....................... 406
h Wheel sensor(s) missing ................ 405
AC charging inoperative Consult work-
shop ...................................................... 371 Ac
tive Blind Spot Assist cur rently
una vailable See Owner's Manual ............ 394
Ac tive Blind Spot Assist inoperative........ 394
Ac tive Blind Spot Assist not available
when towing a trailer See Owner's
Manual................................................. .395
Ac tive bonnet malfunction See Own-
er's Manual............................................ 379
Ac tive Brake Assist Functions cur-
re ntly limi ted See Owner's Manual .........402
Ac tive Brake Assist Functions limited
See Owner's Manual.............................. 403
Ac tive Distance Assist available again ..... 391
Ac tive Distance Assist cur rently
una vailable See Owner's Manual ............ 390
Ac tive Distance Assist inoperative.......... 390
Ac tive Lane Keeping Assist cur rently
una vailable See Owner's Manual ............ 395
Ac tive Lane Keeping Assist inoperative... 395 Index
429 429

Ac
tive Steering Assist cur rently
una vailable due tomultiple emer-
ge ncy stops........................................... 392
Ac tive Steering Assist cur rently
una vailable See Owner's Manual ............ 392
Ac tive Steering Assist inoperative...........3 92
Anti-theT alarm system Malfunction ....... 380
Apply brake todeselect Park (P) posi-
tion....................................................... .381
Apply brake toselect D or R ...................381
Apply brake toselect R .......................... 381
Beginning emer gency stop..................... 392
Blind Spot Assist cur rently una vailable
See Owner's Manual.............................. 393
Blind Spot Assist inoperative.................. 394
Blind Spot Assist not available when
to wing a trailer See Owner's Manual ...... 394
Cann otstart engine See Owner's
Manual................................................. .404 Charging
fault Please change charging
me thod See Owner's Manual .................371
Charging me thod cur rently una vaila-
ble Please try again or change charg-
ing me thod............................................ 371
Check brake pads See Owner's Man-
ual........................................................ .387
Cruise control and Limiter inoperative.... 388
Cruise control inoperative...................... 388
Cruise control o.................................... 388
DC charging inoperative Consult
wo rkshop ............................................... 371
Device de tected at diagnostics con-
nection See Owner's Manual................. .404
Fr ont-passenger airbag disabled See
Owner's Manual .................................... .360
Fr ont-passenger airbag enabled See
Owner's Manual .................................... .361
Hazard warning lamps malfunctioning .... 365Head-up display cur
rently una vailable
See Owner's Manual.............................. 378
Head-up display inoperative ...................378
High-voltage battery maintenance
re qu ired ur gentl y.No start in approx.
XXX km (red display message) ............... 375
High- voltage battery maintenance
re qu ired ur gentl y.No start in approx.
XXX km (yellow display message) ........... 375
High- voltage battery maintenance
re qu ired ur gentl y.Wi thout engine
re start, consult workshop ....................... 376
Limi ter inoperative................................. 389
Limiter passive....................................... 389
N permanently active Risk of vehicle
ro lling....................................................3 82
Not possible tounlock charging cable
See Owner's Manual.............................. 370
Only select Park (P) when vehicle is
stationary.............................................. 381 430 430
Index

Pa
rking Assist and PARKTRONIC inop-
erative See Owner's Manual................... 398
Place theke y in the mar ked space
See Owner's Manual.............................. 364
Please wait. Battery has not yet
re ached operating temp erature.
Engine cannot start................................ 372
PRE-SAFE inoperative See Owner's
Manual..................................................3 62
Re duce speed........................................ 408
Re duced drive system per form ance
See Owner's Manual.............................. 371
Re versing not poss. Consult workshop ... 382
Risk of vehicle rolling Driver door
open and transmission not in P .............. 382
Speed limit (winter tyres) XXX km/h .......391
Speed Limit Assist cur rently una vaila-
ble See Owner's Manual........................ 391
Speed Limit Assist inoperative................ 391 To
shiT out of P or N,depress brake
and start engine.................................... .381
To switch o. the engine, press the
St art/ Stop button for at least 3 sec-
onds or 3 times...................................... 368
Tr a1c Sign Assist cur rently una vaila-
ble See Owner's Manual........................ 393
Tr a1c Sign Assist inoperative................. 393
Tr ansmission Malfunction Stop............... 382
Ty re press. monitor cur rently una vaila-
ble......................................................... 404
Ty re press. monitor inoperative .............. 405
Ty re press. monitor inoperative No
wheel sensors ........................................ 405
Ty re(s) ove rheated .................................. 407
Ve hicle not cur rently being charged
Charging station fault............................. 370
Wi per malfunctioning .............................380
Wi thout changing gear, consult work-
shop ...................................................... 382 Wi
thout starting engine again, consult
wo rkshop ............................................... 374
Dist
Dist ance contr ance contr ol
ol
see Active Distance Assist DISTRONIC
DIS
DIS TR
TR ONIC
ONIC
see Active Distance Assist DISTRONIC
Door
Door Additional door loc k................................. 82
Child saf ety lock (rear door )..................... 76
Locking/unlocking (emer gency key)........ .86
Opening (from inside).............................. .83
Unlo cking (from inside)............................ 83
Door contr
Door contr ol panel
ol panel......................................... 16
Dra
Dra wbar
wbar
see Tow- bar system
Dr
Dr iv
ive Awa
e Away Assi st
y Assi st........................................ .236
Dr
Dr iv
ive position
e position
Engaging................................................ 163
Dr
Dr iv
ive pr
e pr ogr
ogram display
am display .................................. 160
Dr
Dr iv
ive pr
e pr ogr
ograms
ams
see DYNAMIC SELECT Index
431
431

Care...................................................... 308
Fu nction................................................ 248
Menu (on-boa rdcomputer)..................... 248
Operating the memory function.............. 113
Setting the position (on-board com-
puter).................................................... 248
Switching on/o.....................................2 49
Headlam Headlam p
p0ashing
0ashing ........................................ 131
Headlam
Headlam ps
ps
see Automatic driving lights
Heating
Heating see Climate control
Help call
Help call see Mercedes-Benz emer gency call system
High beam
High beam Activating/deactivating.......................... 131
High-pr
High-pr essur
essure cleaner (car
e cleaner (car e)
e)........................ 305
High-v
High-v olt
oltag
age batt
e batt ery
ery
Cha rge le vel displa y............................... 180
Charg ing at time of departure................ 180
Charging cable control panel.................. 169
Charging duration.................................. 354
Con/guring weekly pro/le...................... 180
Connection types................................... 354 Disconnect device................................. 148
Ending
thech arging process (alternat-
ing cur rent, mode 2/3).......................... 175
Ending thech arging process (direct
cur rent, mode 4).................................... 179
Energy 0ow displa y................................. 263
Fu nction/no tes...................................... 320
Gene ral no tes on chargin g.................... .163
Indicator lamps on vehicle soc ket........... 171
No tes on charging (charging station,
mode 3)................................................ .167
No tes on charging (fast charging sta-
tion, mode 2)......................................... 168
No tes on charging (mains soc ket,
mode 2)................................................. 166
No tes on charging (wallbox, mode 3)...... 167
Ra nge.................................................... 354
Setting the maximum possible charg-
ing cur rent (mains soc ket)...................... 169
St arting thech arging process (alter-
nating cur rent, mode 2/3)..................... 172
St arting thech arging process (direct
cur rent, mode 4).................................... 176
St ow ing thech arging cable.................... 163
Ty pe....................................................... 354
Vo ltage types......................................... 354 High-v
High-v olt oltag
age on-boar
e on-boar d electr
d electrical syst
ical syst em
em
Charging cable control panel.................. 169
Disconnect device................................. 148
Indicator lamps on vehicle soc ket........... 171
Manual disconnectio n............................ 148
Hill St
Hill Star art Assist
t Assist............................................ 194
HOLD function
HOLD function
Function/no tes...................................... 193
Switching on/o..................................... 193
Home scr
Home scr een (media displa
een (media displa y)
y)
Overview................................................ 251 I
I
i-Size c
i-Size c hild seat secur
hild seat secur ing syst
ing system
em
Fi tting...................................................... 67
Seats suitable for attaching...................... 67
Identi/cation
Identi/cation plate
plate
Engine................................................... 349
Ve hicle.................................................. 349
Ignition key
Ignition key
see Key
Immediat Immediat e pr
e pre-entr
e-entr y climat
y climat e contr
e control
ol............ .146
Immobiliser
Immobiliser .................................................... 99 Index
435
435

N
N
a
avig
vig ation
ation
see Destination entry
see Map
see Route
Na
Na vig vigation wit
ation wit h Electr
h Electric Int
ic Intellig
elligence
ence
see Route
N N eutr eutr al
al
Engaging................................................ 162
N
Noise oise
Wheels and tyres................................... 332
Wheels/tyres......................................... 332 O
O
Occupant safe
Occupant safe ty
ty
see Airbag
see Automatic co-driver airbag shuto.
see Automatic measures aTer an accident
see Child seat
see Pets in theve hicle
see Post-collision brake
see PRE-SAFE ®
(anticipa tory occu-
pant pr otection)
see PRE-SAFE ®
PLUS (anticipatory
occupant pr otection plus) see
Restraint system
see Seat belt
On-boar
On-boar d com d comput
puter
er
Displa yingthe service due dat e.............. 298
Head-up display menu............................ 248
Instrument displa y................................. 247
Menu overview.......................................2 46
Operating.............................................. 246
On-boar
On-boar d diagnos
d diagnostics int tics interf
erface
ace
see Diagnostics connection
On-boar
On-boar d electr
d electrical syst
ical syst em batt
em batter
ery (12 V)
y (12 V)
Charging................................................ 323
Re placing.............................................. .323
St arting assis tance............................... .323
On-boar
On-boar d electr
d electronics
onics
Engine electronics................................. 347
No tes..................................................... 347
Tw o-w ayradios...................................... 347
on-demand f on-demand f eature
eature
Ac tivating................................................. 25
No tes...................................................... .25
Online ser
Online ser vices
vices
Data storag e............................................ 42 Online ser
Online ser vices
vices
see In-Car O1ce
Open-sour
Open-sour ce
cesoTw
soTw are
are.................................... 43
Opening t
Opening t he t
he tailg
ailgat
ate using y
e using y our f
our foot
oot
HANDS-FREE ACCESS............................. 90
Oper
Oper ating
ating 0uids
0uids
Brake 0uid............................................. 352
Coolant (engine)....................................3 52
No tes..................................................... 351
windsc reen washer 0uid........................ .353
Oper
Oper ating safe
ating safe ty
ty
Declaration of conformity (electro-
magnetic compatibility)............................ 28
Declaration of conformity (jack)...............35
Declaration of conformity (TIREFIT kit)...... 35
Declaration of conformity (wireless
ve hicle components)................................ 28
Information.............................................. 26
Oper
Oper ating syst ating syst em
em
see On-board computer
Outside mirr
Outside mirr ors
ors
Anti-dazzle mode (automatic)................ .140
Au tomatic mir rorfo lding function........... 141
Fo lding in/out........................................ 139 440
440
Index

Suspension
Suspension
Adaptive damping adjustmen t................222
Damping characteristics........................ .222
S
S VHC (subst
VHC (subst ances of v
ances of ver
ery high concer
y high concer n)
n)........38
Switc
Switc h-o.
h-o.dela
delay time
y time
Exterior.................................................. 132
Interior.................................................. .134
Sync Sync hr
hronisation function
onisation function
Ac tivating/deactivating (MBUX multi-
media system)....................................... 144
Syst
Syst em se
em se ttings
ttings
Overview of the system settings menu.... 259
Re set function (MBUX multimedia sys-
te m)....................................................... 263
Syst
Syst em se
em se ttings
ttings
see Language T
T
T
T ailg
ailg ate
ate
Closing................................................... .88
HANDS-FREE ACCESS............................. 90
Limiting the opening angle....................... 91
Opening................................................... 87
Unlocking (emer gency key)...................... 92 T
T ak
ak e-bac
e-bac k of end-of-lif
k of end-of-lif e v
e vehicles
ehicles
Pr otection of the environment.................. 23
T
T ec
ec hnical data
hnical data
Axle load (trailer operation).................... 357
Component-speci/c information............ 349
Fa stening points (t railer hitch)................ 356
Information............................................3 47
Mounting dimensions (trailer hitch)........3 56
No tes (trailer hitch)................................ 356
Overhang dimension (trailer hitch)......... .356
Re gula tory radio identi/cation (Indo-
nesia).................................................... 349
Re gula tory radio identi/cation of
small component s.................................. 349
To ngue weight........................................ 357
To wing capacity (trailer operation ).......... 357
T
T elephone elephone
Connecting a mobile phone (Passke y).... 276
Connecting a mobile phone (Secure
Si mp lePa iring)....................................... 276
Fu nctions in thete lephone menu............ 276
No tes..................................................... 272
No tes on wireless charging (mobile
phone)................................................... 127
Operating modes................................... 275 Te
lephone menu overview......................2 75
Wi reless charging (mobile phone)........... 128
T
T elephon elephon y oper
y operating modes
ating modes
Blu etoo th®
telephony............................. 275
T
T em
em per
per ature
ature................................................ 142
Themes
Themes Fastening.............................................. .258
Thr
Thr ough-loading f
ough-loading f eature
eature
see Seat
T
T ie-do
ie-do wney
wn eyes
es.............................................. 122
TIREFIT kit
TIREFIT kit Declaration of conformity......................... 35
Storage location.................................... .314
Using..................................................... 315
T T o switc
o switc h on t
h on the ignition
he ignition
see Vehicle
T
T ongue w
ongue w eight
eight.............................................. 357
T
T ool
ool
see Vehicle tool kit
T
T op Tet
op Tether
her...................................................... 69
T
T ouc
ouc h Contr
h Contr ol
ol
On-board computer................................ 246 446
446
Index