battery MERCEDES-BENZ EQA SUV 2021 Owners Manual

Wi
ndsc reen wipers and windscreen
wa sher system ............................................ 135
Mir rors ........................................................ 139 Climat
Climat
e contr
e control ol........................................... 142 142
Overview of climate control systems ............ 142
Operating the climate control system .......... 143 Dr
Dr
iving and par
iving and par king
king..................................... 148 148
Driving ........................................................1 48
DY NAMIC SELECT switch ........................... .158
Tr ansmission ............................................... 161
Fu nction of the 4MATIC ...............................1 63
Charging the high-voltage battery ................1 63
Pa rking .......................................................1 82
Driving and driving saf ety sy stems ............... 188
Tr ailer hitch ................................................ .237
Bicycle rack function ................................... 241
Ve hicle towing instructions .......................... 243 Ins
Ins
tr
trument displa
ument displa y and on-boar
y and on-boar d com-
d com-
put
put er
er........................................................... 244 244
No tes on the inst rument display and on-
board computer .......................................... 244
Overview of instrument display .................... 245
Overview of buttons on the steering wheel ... 246
Operating the on-board computer ................2 46
Overview of displa yson the inst rument
display ........................................................ 247
Head-up display .......................................... 248 MBUX multimedia syst MBUX multimedia syst
em
em........................... .250
250
Overview and operation ............................... 250
System settings .......................................... 259
Drive system settings .................................. 263
Na vigation .................................................. .264
Te lephone ................................................... 272
Mercedes me app ....................................... 276
Mercedes-Benz emer gency call system ....... 285
Ra dio & media ............................................ .292
Sound settings ............................................ 297 Maint Maint
enance and car
enance and car e
e................................. 298 298
ASS YST PLUS service inter val display .......... 298 Engine compartment ................................... 299
Cleaning and care ....................................... 303 Br Br
eakdo
eakdo wn assist
wn assist ance
ance................................. 311 311
Emer gency .................................................. 311
Flat tyre ...................................................... 313
Battery (vehicle) .......................................... 319
To w- starting or towing away ........................ 323
Electrical fuses ............................................ 328 Wheels and tyr Wheels and tyr
es
es......................................... 332 332
No tes on noise or unusual handling char-
acteristics ................................................... 332
No tes on regula rly inspecting wheels and
tyres .......................................................... .332
No tes on snow chains ................................. 332
Ty re pressure .............................................. 333
Wheel change ............................................. 336
Emer gency spa rewheel .............................. .345 T T
ec
ec hnical dat
hnical dat a
a............................................. 347 347
No tes on tech nical data .............................. 347
On-board electronics ................................... 347 Contents
3
3

Pr
ot
Pr otection of t
ection of t he en
he envir
vironment
onment
+ ENVIR
ENVIR
ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmental
damage due tooperating conditions and
personal driving st yle Operate
your vehicle in an environmentally
re sponsible manner tohelp pr otect the envi-
ro nment. Please obser vethefo llowing recom-
mendations on operating conditions and per-
sonal driving st yle.
Oper
Oper ating conditions:
ating conditions: #
Make sure that the tyre pressure is cor-
re ct. #
Do not car ryany unnecessary weight
(e.g. roof luggage rack s once you no lon-
ge r need them). #
Monitor the energy consum ption. #
Adhere tothe service inter vals.
A regula rly serviced vehicle will cont rib-
ute toenvironmental pr otection. #
Always ha vemaintenance workcar ried
out at a quali/ed specialist workshop. P
P
er
er sonal dr
sonal dr iving s
iving sty tyle:
le: #
Drive carefully and maintain a suitable
distance from theve hicle in front. #
Avoid frequent, sudden acceleration and
braking. #
Drive in a st yle which sa ves ene rgy.
Obser vethe ECO display for an economi-
cal driving style. +
ENVIR ENVIR
ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmental
pollution caused byirre sponsible disposal
of the high-voltage battery A high-voltage battery contains materials
which are harmful
tothe environment. #
Dispose of faulty high-voltage batteries
at a quali/ed specialist workshop. T T
ak
ak e-bac
e-bac k of end-of-lif
k of end-of-lif e v
e vehicles
ehicles
EU countr
EU countr ies only:
ies onl y:
Mercedes-Benz will take back your end-of-life
ve hicle for environment-fri endly disposal in accordance with
the European Union (EU) End-of-
Life Vehicles Directi ve.
A network of vehicle take -back points and dis-
mantlers has been established foryo uto return
yo ur vehicle. You can lea veit at any of these
points free of charge . This makes an impor tant
cont ribution toclosing there cycling circle and
conserving resources.
Fo r fur ther information about there cycling and
disposal of end-of-life vehicles, and theta ke -back
conditions, please visit the national
Mercedes-Benz website foryo ur countr y. Mer
Mer
cedes-Benz GenuineP
cedes-Benz GenuineP ar
arts
ts
+ ENVIR
ENVIR
ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmental
damage caused bynot using recycled
re conditioned components Mercedes‑Benz
AGo.ers recycled recondi-
tioned components and parts with the same
qu ality as new parts. The same entitlement
from the implied warranty is valid as for new
parts. General no
tes
23
23

Oper
Oper
ating safe
ating safe ty
ty &
W
WARNING
ARNING Risk of injury due tomalfunc-
tions or system failure
In order toavo id malfunctions or system fail-
ures: #
Always ha vethe speci/ed service/main-
te nance workas well as any necessary
re pairs car ried out at a quali/ed special-
ist workshop. &
W
WARNING
ARNING Risk of accident or injury due
to improper modi/cations toelectronic
components
Modi/cations toelectronic components, their
soTware or wiring can impair their functional-
ity and/or the functionality of other networ ked
components or saf ety-re leva nt systems.
This can endanger theve hicle's operating
saf ety. #
You must not tamp er with wiring, elec-
tronic components, or their soTware. #
Always ha veworkon electrical and elec-
tronic devices car ried out at a quali/ed
specialist workshop. If
yo u modify the on-board electronics, thege n-
eral ope rating permit is rendered in valid.
Obser vethe "On-board electronics" section in
"Technical data".
* N
NOOTE
TE Damage totheve hicle due todriv-
ing toofast and due toimpacts tothe
ve hicle underbody and suspension com-
ponents In
thefo llowing situations, in particular, there
is a risk of damage totheve hicle:
R theve hicle becomes grounded, e.g. on a
high kerb or an unpa vedro ad
R theve hicle is driven toofast ove r an obsta-
cle, e.g. a kerb, speed bump or po thole
R a heavy object st rike sth e underbody or
suspension components In situations such as
these, damage tothe
body, underbody, suspension components,
wheels or tyres and high-voltage battery com-
ponents may not be visible. Components dam-
aged in this wa y can un expectedly fail or, in
th e case of an accident, may no longer absorb
th ere sulting forc e as intended. #
Have theve hicle checked and repaired
immediately at a quali/ed specialist
wo rkshop.
or #
If driving saf ety is impaired while con-
tinuing your journe y,pull over and stop
th eve hicle immediatel y,while paying
attention toroad and tra1c conditions,
and contact a quali/ed specialist work-
shop. Elect
ric ve hicles ha vean elect ric mo tor.The elec-
tric mo tor's energy supply is pr ovided bythe high-
vo ltage on-board electrical system. 26 26
General no
tes

&
W
W ARNI NG
ARNI NGRisk of accident due toobjects
in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road saf ety
of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always /t the 0oor mats securely and as
prescribed in order toensure that there
is alw ays su1cient room forth e pedals. #
Do not use loose 0oor mats and do not
place 0oor mats on top of one ano ther. *
N
NO OTE
TE Battery discharging from using devi-
ces connected tothe diagnostics connec-
tion Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat-
te ry, e.g. bydriving a considerable dis-
ta nce. Connecting and using ano
ther device with the
diagnostics connection can ha vethefo llowing
e.ects:
R Malfunctions in theve hicle system
R Perm anent damage tovehicle components Please
referto thewa rranty term s and conditions
fo rth is matter. Quali/ed
Quali/ed
specialis
specialist w t work
ork shop
shop
A qu ali/ed specialist workshop has the necessary
special skills, tools and quali/cations tocor rectly
car ryout any necessary workon your vehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a quali/ed specialist workshop:
R Safety-re leva nt wo rks
R Service and maintenance work
R Repair work
R Modi/cations as well as installations and con-
ve rsions
R Workon electronic components
Mercedes‑Benz recommends a Mercedes‑Benz
service cent re. General no
tes
37
37

The
following pr ovides you with general informa-
tion rega rding data processing in theve hicle.
Ad ditional information rega rding exactly which
data in your vehicle are collected, sa ved and
transmitted tothird parties, and for what purpose,
can be found in the information directly related to
th e functional characteristics in question in their
re specti veoperating instructions. This information
is also available online and, depending on the
ve hicle equipment, digitall y.
P
P er
er sonal data
sonal data
Every vehicle is identi/ed bya unique vehicle
identi/cation number. Depending on the countr y,
th is vehicle identi/cation number can be used by,
fo rex ample, go vernmental authorities todeter-
mine the identity of theow ner. There are other
possibilities touse data collected from theve hicle
to identify theow ner or driver, such as the licence
plate number.
Therefore, data generated or processed bycont rol
units may be attributable toa person or, under
cer tain conditions, become attributable toa per-
son. Depending on which vehicle data are availa-
ble, it may be possible tomake inferences about, fo
rex ample, your driving behaviour, your location,
yo ur route or your use patterns.
Leg
Leg al r al req
equir
uir ements r
ements r eg
eg ar
arding t
ding t he disclosur
he disclosur e of
e of
data
data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide go vern-
mental entities, upon requ est and totheex tent
re qu ired, data stored bythe manufacturer. For
ex ample, this may be the case during the in vesti-
ga tion of a criminal o.ence.
Go vernmental entities are themsel ves, in individ-
ual cases and within the applicable legal frame-
wo rk, authorised toread out data from theve hi-
cle. In the case of an accident, information that
can help with an in vesti gation can, therefore, be
ta ke n from the airbag control unit, forex ample.
Oper Oper ational dat
ational dat a in t
a in the v
he vehicle
ehicle
This is data rega rding the operation of theve hicle,
which ha vebeen processed bycont rol units.
This includes thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration,
number of wheel revo lutions or thefa stened
seat belts display R
ambient conditions, su chastemp erature, rain
sensor or distance sensor
Generall y,the use of these data is temp orar y;
th ey will not be stored be yond the period of oper-
ation and will only be processed within theve hicle
itself. Control units oTen contain data memories
fo rve hicle keys,fo rex ample. Their use permits
th ete mp orary or permanent documentation of
te ch nical information about theve hicle's operat-
ing state, component loads, main tenance requ ire-
ments and tech nical events or faults.
Depending on theve hicle equipment, thefo llo w-
ing data are stored:
R operating status of system components, such
as /ll le vels, tyre pressure or battery status
R malfunctions or faults in impor tant system
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag depl oyment or the inter vention
of stability cont rol systems
R information on events leading tovehicle dam-
age 40 40
Gene
ral no tes

K
K
e
ey
y Ov
Ov
er
ervie
vie w of ke
w of key functions
y functions &
W
W ARNING
ARNING Risk of accident and inju rydue
to leaving children unattended in theve hi-
cle
If ch ildren are leT unattended in theve hicle,
th ey could, in particular:
R open doors, thereby endangering other
persons or road users.
R get out and be struck byoncoming tra1c.
R operate vehicle equipment and become
trapped, forex ample.
In addition, thech ildren could also set the
ve hicle in motion by,fo rex ample:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unattended in the
ve hicle. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. #
Keep theve hicle key out of there ach of
ch ildren. *
N
NOOTE
TE Damage totheke y caused bymag-
netic /elds #
Keep theke yaw ay from strong magnetic
/elds. Ve
hicle key
1 Locks
2 Indicator lamp 3
Unloc ks
4 Opens/closes theta ilgate
% If indicator lamp 2does not light up aTer
pressing theÜ orß button, the battery
is we ak or possibly dischar ged. Re place the
battery as soon as possible.
Re place theke y battery (/ page 81).
The key loc ksand unloc ksthefo llowing compo-
nents:
R Doors
R Soc ket 0ap
R Tailgate
If th eve hicle is not opened within appr oximately
40 seconds aTer unlocking, it loc ksagain. Anti-
th eT pr otection is primed again.
Do not keep theke yto get her with elect ronic devi-
ces or me tal objects. This can a.ect theke y's
functionalit y. Opening and closing
79 79

R
R
emo
emo ving/inser
ving/inser ting t
ting the emerg
he emerg encykey
ency key R R
emo emo ving t
ving t he emerg
he emerg encykey
ency key #
Press release button 1.
Emer gency key2 is pushed out slightl y.#
Pull out eme rgency key2 until it en gage s in
th e intermediate position. #
Press release button 1again and fully
re mo veemer gency key2.
Inser
Inser ting t
ting t he emerg
he emerg encykey
ency key #
Press release button 1. #
Insert emer gency key2 tothe intermediate
position or fully until it engages. %
You can use the intermediate position of
emer gency key2 toattach theke yto akey
ri ng. R
R
eplacing t
eplacing t heke
he key batt
y batt ery
ery &
D
DAN
AN GER
GER Risk of fatal injuries due toswal-
lowing batteries
Bat teries contain toxic and cor rosive subs tan-
ces. Swall owing batteries may cause se vere
internal burns tooccur within two hours.
There is a risk of fatal injur y. #
Keep batteries out of there ach of chil-
dren. #
Ifth e cap and/or the battery compart-
ment does not close securel y,do not use
th eke y any lon ger and keep it out of the
re ach of children. #
If batteries are swallo wed, seek medical
attention immediatel y. +
ENVIR
ENVIR ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmen tal
damage due toimproper disposal of bat-
te ries Batteries contain pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmentally responsible manner.
Ta ke dischar ged batteries toaqu ali/ed
specialist workshop or toa collection
point for used batteries. R
R
eq
eq uir
uir ements:
ements:
R Youre qu ire a CR 2032 3 V cell batter y.
Mercedes-Benz recommends that you ha vethe
battery replaced at a quali/ed specialist work-
shop. #
Remo vethe emer gency key (/ page 81). Opening and closing
81
81

#
Press release knob 2down fully and slide
co ver1 inthe direction of the ar row. #
Fold out co ver1 inthe direction of the ar row
and remo ve. #
Remo vebattery compartment 3and take
out the dischar ged batter y. #
Insert the new battery into battery compart-
ment 3. Obser vethe positive pole marking in
th e battery compartment and on the battery
when doing this. #
Push in battery compartment 3.#
Re-attach co ver1 and push it until it
engages. Pr
Pr
oblems wit
oblems wit h t
h the key
he key , tr
, troubleshoo
oubleshoo ting
ting Y Y
ou can no long ou can no long er loc
er lock or unloc
k or unloc k t
k the v
he v ehicle
ehicle
Po ssible causes:
R The key battery is weak or dischar ged. #
Check the battery using the indicator lamp
(/ page 79). #
Replace theke y batter y,if necessary
(/ page 81). #
Use there placement key. #
Use the emer gency keyto lock or unlock
(/ page 86). #
Have theke ych ecked at a quali/ed specialist
wo rkshop.
Ther
Ther e is int
e is int erf
erfer
erence fr
ence fr om a pow
om a pow er
erful r
ful r adio signal
adio signal
sour sour ce ce
Po ssible causes if the function of theke y is
impaired:
R high voltage po wer lines
R mobile phones
R electronic devices (no tebooks, tablets) R
shielding due tome tal objects or induction
loops for electrical gate systems or automatic
bar riers #
Make sure that there is su1cient distance
between theke y and the po tential sou rce of
inter fere nce.
Y
Y ou hav
ou hav e los
e lost a key
t a key #
Have theke y deactivated at a quali/ed spe-
cialist workshop. #
If necessar y,ha ve the mechanical lock
re placed as well. Doors
Doors
N
No
ot
tes on t
es on t he additional door lock
he additional door lock The additional door lock is only
available forve hi-
cles forth e United Kingdom. 82
82
Opening and closing

%
Further information on con venience closing
(/ page 94).
If yo u open theta ilgate from outside, it is auto-
matically unloc ked. Pr
Pr
oblems wit
oblems wit h KEYLESS-GO, tr
h KEYLESS-GO, tr oubleshoo
oubleshooting
ting Y
Y
ou can no long
ou can no long er loc
er lock or unloc
k or unloc k t
k the v
he v ehicle using
ehicle using
KEYLESS-GO
KEYLESS-GO
Po ssible causes:
R The function of theke y has been deactivated.
R The key battery is weak or dischar ged. #
Activate the function of theke y (/ page 80). #
Check the battery using the indicator lamp
(/ page 79). #
Replace theke y batter y,if necessary
(/ page 81). #
Use there placement key. #
Use the emer gency keyto lock or unlock
(/ page 86). #
Have theve hicle and keych ecked at a quali-
/ed specialist workshop. Ther Ther
e is int
e is int erf
erfer
erence fr
ence fr om a pow
om a pow er
erful r
ful r adio signal
adio signal
sour
sour ce
ce
Po ssible causes if the function of KEYLESS-GO is
impaired:
R high voltage po wer lines
R mobile phones
R electronic devices (no tebooks, tablets)
R shielding due tome tal objects or induction
loops for electrical gate systems or automatic
bar riers #
Make sure that there is su1cient distance
between theke y and the po tential sou rce of
inter fere nce. A
A
ctiv
ctiv ating/deactiv
ating/deactiv ating t
ating the aut
he automatic loc
omatic loc king f
king fea-
ea-
ture
ture The
vehicle is loc ked automatically when theve hi-
cle is switched on and the wheels are turning
fa ster than walking pace. #
T To activ o activ at
ate:
e: press and hold button 2for
appr oximately /ve seconds until an acoustic
signal sounds. #
T To deactiv
o deactiv at
ate:
e: press and hold button 1for
appr oximately /ve seconds until an acoustic
signal sounds.
The red indicator lamp on button 2lights up
once theve hicle is loc ked. Opening and closing
85 85

#
T
To int
o int err
errup
upt conv
t conv enience closing:
enience closing: release the
ß button. #
T
To continue conv
o continue conv enience closing:
enience closing: press and
hold theß button again.
% Con venience closing also functions with KEY-
LESS-GO (/ page 84). R
R
esol
esol ving pr
ving pr oblems wit
oblems wit h t
h the side wind ows
he side wind ows &
W
W ARNI NG
ARNI NGRisk of becoming trapped or
fata lly injured if reve rsing pr otection is not
activated
If yo u close a side window again immediately
aTer it has been bloc ked, the side window will
close with increased or maximum forc e. The
re ve rsing function is then not active and body
parts may become trapped. #
Make sure that no parts of the body are
in the closing area. #
Tostop the closing process, release the
button or press the button again to
re open the side windo w. A side windo
A side windo
w canno
w cannot be closed and y
t be closed and y ou cannot
ou cannot
see t
see t he cause.
he cause. #
Che cktosee whe ther any objects are in the
wind owguide. #
Adjust the side windo ws.
A
A djus
djus ting t
ting t he side window
he side window s
s
If a side window is obstructed during closing and
re opens again immediatel y: #
Immediately aTer this, pull and hold the cor re-
sponding button again until the side window
has closed and hold the button for at least one
more second (re-adjustment).
The side window will be closed without the
automatic reve rsing function.
If th e side window is obstructed again and
re opens again immediatel y: #
Immediately aTer this, pull and hold the cor re-
sponding button again until the side window
has closed and hold the button for at least one
more second (follo w-up adjustment).
The side window will be closed without the
automatic reve rsing function. The side window
The side window s canno s cannot be opened or closed
t be opened or closed
using t
using t he conv
he conv enience opening f
enience opening f eatur
eature.
e.
Po ssible causes:
R The key battery is weak or dischar ged. #
Check the battery using the indicator lamp
(/ page 79). #
Replace theke y batter y,if necessary
(/ page 81). Sliding sunr
Sliding sunr
oof
oof Opening and closing t
Opening and closing t
he sliding sunr
he sliding sunroof
oof %
The term "sliding sunroof" also refers to the
panorama sliding sunroof. &
W
WARNING
ARNING Risk of becoming trapped when
th e sliding sunroof is being opened and
closed
Body parts may become trapped in thera nge
of mo vement. Opening and closing
95
95