language MERCEDES-BENZ EQC SUV 2019 Owner's Manual

information is
then sent toyour desired
service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears af ter a cer tain period of time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel .
% The prom pttoconfirm da tatrans fer does
not appear in all countries.
If th e accident and breakdown service and
Mercedes me connect Concier geService are not
acti vated on Mercedes me, theDo you want to
transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request? mes‐
sage appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: http://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
The da tatrans ferred during a Mercedes me call
depends on which service is selected in the
vo ice control sy stem and whe ther Mercedes me
connect services are activated.
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom ptIf a call is made
for a service appointment via
th e service reminder, thefo llowing data may be
transmitted:
R Cur rent milea geand main tenance da ta
Tr ans fer is possible assuming therequ ired
data transfer tech nology is suppor tedby the
mobile service operator and thequ ality of
th e mobile connection is suf ficient.
If accident and breakdown mana gement is called
via thevo ice control sy stem and no service has
been activated, but the data pr otection query
has been confi rmed, thefo llowing data can also
be called up from theve hicle bythe Mercedes-
Benz Cus tomer Centre:
R Curr entvehicle location
% Atthe time of going topress, this function is
te ch nically not yetav ailable but can be sup‐
por ted in the future.
If th e data pr otection prom pthas been rejected
th efo llowing data is transmitted:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt MBUX multimedia sy
stem 417

Dif
fere nces between the Mercedes-Benz emer gency call sy stem and 112 emer gency call sy stem (EU eCall) Mercedes-Benz emer
gency call sy stem 112 emer gency call sy stem (EU eCall)
R The Mercedes-Benz emer gency call sy stem is permanently logged in to
th e mobile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls are transmit‐
te dto a Mercedes-Benz emer gency call centre.
In theeve ntthat the emer gency call centre of the Mercedes-Benz
emer gency call sy stem cann otbe reached (e.g. due toa lack of net‐
wo rkcoverage ),th e11 2 emer gency call is car ried out automaticall y.R
Ifyo u decide on the11 2 emer gency call sy stem (EU eCall), then the
sy stem only logs in tothe mobile phone network af terth e triggering of
a manual or automatic emer gency call.
R The 112 emergency call sy stem (EU eCall) transmits automatic and
manual emer gency calls di rectly topublic coordination centres. %
The 112 emer gency call sy stem (EU eCall) in
yo ur vehicle meets the delegated regulation
EU 20 17/79. Proper and full functionality of
th e11 2 emergency call sy stem (EU eCall)
depends on circums tances be yond the influ‐
ence of Daimler AG. This includes mobile
network co verage and thete ch nical infra‐
st ru cture of the public reception centres in
th ere spective countries.
% Please obser vethat in theeve nt of a repair
ge nuine Mercedes-Benz batteries mu stbe
used which ha vebeen certified pursuant to
th e delegated regulation EU 20 17/79 (Appendix I). Other manu
facturers are also
permitted pr ovided their batteries are certi‐
fi ed according tothe delegated regulation
EU 20 17/79.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall.
There is the option of deactivating the
Mercedes-Benz emer gency call sy stem and
using only the11 2 emer gency call sy stem (EU
eCall). Contact address for car rying out deacti‐ va
tion of the Mercedes-Benz emer gency call sys‐
te m are the local dealers.
Mercedes-Benz recommends the activation of
th e Mercedes-Benz emer gency call sy stem for
th efo llowing reasons:
R In emer gency situations when ab road, you
can also get support in a language you
speak.
R Several transmission tech nologies are used
to accelerate the transfer of the accident
data and impr overe liability of the transmis‐
sion. MBUX multimedia sy
stem 421

Tr
ansfer red data according toactivated emer gency call sy stem: Mercedes-Benz emer
gency call 112 emer gency call
R GPS position data of theve hicle
R GPS position data on thero ute (a few hund red metres before the acci‐
dent)
R Direction of tr avel
R Vehicle identification number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, electric or
hy drogen)
R Number of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
R Whe ther Mercedes me connect is available or not
This is a requ irement forth e option of forw arding the call tothe
Mercedes-Benz Cus tomer Centre if necessar y. R
Vehicle's GPS position data
R GPS position data on thero ute (a few hund red metres before the acci‐
dent)
R Direction of tra vel
R Vehicle identification number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, electric or
hy drogen)
R Numb er of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident %
If only the11 2 emer gency call sy stem (EU
eCall) is activated in theve hicle, the acci‐
dent data is transmit ted directly tothe pub‐
lic emer gency call centre. 424
MBUX multimedia sy stem

Fo
r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be called up.
R Avo ice connection totheve hicle occupants
can be es tablished.
R Emer gency call da taas desc ribed abo vecan
be called up.
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call.
Fu nction of the emer gency call sy stem self-
diagnosis (Russia)
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe media
displa y.
Please, make sure, that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of themedia display is switched OFF,
this means the
emer gency call sy stem passed diagnostics suc‐
cessfully. If necessar y,switch ON the media dis‐
pla y,if it was switched OFF before.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Information on data processing
Processing of personal data via
the
Mercedes-Benz emer gency call sy stem
All processing of personal data via the
Mercedes-Benz emer gency call sy stem cor re‐
sponds with the specifications in the EU Regula‐
tion 20 16/679 "on the pr otection of individuals
with rega rd tothe processing of personal data
(GDPR)".
The data is solely used bythe Mercedes-Benz
emer gency call sy stem forre scue and reco very
in theeve nt of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emer gency call sy stem in addi‐
tion tothe11 2 emer gency call sy stem (EU eCall),
has theright touse the11 2 emer gency call sys‐
te m ins tead of the Mercedes-Benz emer gency
call sy stem.
Contact address for car rying out deactivation of
th e Mercedes-Benz emer gency call sy stem are
th e local dealers. MBUX multimedia sy
stem 425

1
Selects the pr evious TVchannel from the
ch annel list
2 Selects the next TVchannel from thech an‐
nel list
3 Prev iew picture, calls up full screen
4 Channel name
5 Programme information
6 Features of theTV channel and the cur rent
programme
7 Calls up options
8 Calls up full screen
9 Shows th e electronic prog ramme pr eview
(EPG)
A Calls up thest ation list
B Sear ches for a TV channel
C Start and finish times of the cur rent pro‐
gramme, graphic showing there maining
broadca sttime Overvi
ewof symbols 1
TVstandard
2 Channel fix acti ve
3 Audio languages available
4 Subtitles available
5 TVchannel is enc rypted
Open lock: TVchannel can be dec rypted
with the cur rently connected CI+ module Showing or hiding full sc
reen #
Tosho w:select in menu 8or pr eview pic‐
ture 3. #
Tohide: press theG button.
The TVmenu appears. Selecting
TVchannels Selecting
TVchannels from the menu
Multimedia sy stem:
4 © 5
Media 5
TV #
Select qorr.
The TVtuner sets the pr evious/n extch annel
from thech annel list.
The control menu is shown for about twel ve
seconds. Then the full screen image appears. #
Inthe full screen: swipetothe left or right
ove rth e~ button on theto uchpad.
Selecting TVchannels from thech annel list
Multimedia sy stem:
4 © 5
Media 5
TV #
Select in the menu.450
MBUX multimedia sy stem

#
Select Store current station in the presets .
or #
Press on the pr eview picture in theTV play‐
back main menu until theOPTIONS menu
appears . #
Select Add to presets.
The cur rent TV channel is stored in thech an‐
nel presets in the next available position.
If all the memory presets are occupied,
select a memory preset tobe ove rwritten.
When theTV channel is stored, the preset
number is shown in the pr eview picture and
in the control menu. #
Tomo veaTV channel in thech annel pre‐
sets: if at lea sttwo TVchannels are sa ved,
select Vfor a TV channel. #
Select Move. #
MovetheTV channel with 4ors to
th e new position. #
Tap on ø. #
Tosave aTV channel in thefa vo urites:
select Vfor a TV channel. #
Select Save as favourite.
or #
Press on pr eview picture 3inthe menu
until theOPTIONS menu appears . #
Select Save as favourite.
A message appears. #
Todel ete a TVchannel: selectDelete the
current channel from the presets .
or #
Select Vfor a TV channel. #
Select Delete. #
Select Yes. TV
prog ramme Setting the
TVaudio language
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General #
Select Audio/subtitles. #
Select one of theav ailable audio languages
r undertheAUDIO LANGUAGE category. #
Select one of theav ailable options forthe
selected audio language.
The selected audio language, e.g. French, will
be kept until the multimedia sy stem is
switched off.
When you swit chon the multimedia sy stem
again, the sy stem language is loaded as the
audio language. If this is not available, the
audio language that appears at the beginning
of the list is loaded.
Setting theTV subtitles
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General #
Select Audio/subtitles. #
Select theav ailable languages runder
th eSUBTITLES category. #
Select one of theav ailable options forthe
selected language.
The selected language, e.g. French, will be
ke pt until the multimedia sy stem is switched
off. MBUX multimedia sy
stem 453

When
you swit chon the multimedia sy stem
again, the sy stem language is loaded as the
language. If this is not available, the language
th at appears at the beginning of the list is
loaded. #
Toshow no subtitles: switchActivate off. Te
lete xt Te
lete xt ove rview
Te lete xt pa ges are located between page 100
and page 899.
A dynamic telete xt pa geconsi sts of se veral sub‐
pages.
The display of subpages changes automatically
or can be called up with the ar row buttons.
Information on MHEG-5 digital telete xt:
R digi taltelete xt is only available in some coun‐
tries, e.g. the UK and New Zealand
R interactive multimedia applications such as
weather fore casts, ne wsreports and sport
re sults are available R
it may take some time before all the pages
load
Showing telete xt
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General 5
Teletext #
Toswitch topage selection: switch
between number entry and selection using
th e ar row button with Íand123. #
Tocall up a side: enterthe numbers in quick
succession.
or #
Select the ar row buttons. #
Toreturn totheTV prog ramme: selectTV.
MHEG-5 digital telete xt
Apart from the functions described abo ve, addi‐
tional options can be used. #
Tocall up data content using colours:
select a colour. #
Tomo veback a le vel:select a list symbol. Pictu
resettings Selecting picture settings
for the TV
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General 5
Video settings #
Toset the picture form at: activate one of
th eAutomatic, 4:3,8:3, 16:9, 21:9orZoom
display buttons.
The brightness is automatically set. HD prog
rammes Re
ceiving encryp ted HD prog rammes
* NO
TEDama getothe CI+ module and
Smart Card The CI+ module is designed
for use in the
home. The CI+ module can overheat and be
damaged bycontinuous exposure tohigh
outside temp eratures. 454
MBUX multimedia sy stem

Seats suitable
for attaching ................... 55 J
Jack Declaration of conformity ...................... 23
St orage location ..................................5 02
Jump-start connection ............................ 482K
Ke y.............................................................. 72
Ac oustic locking verification signal ........ 73
Battery ................................................... 74
Emergency key ...................................... .74
Energy consumption .............................. 73
Fe atures ................................................ 72
Ke yring attachment .............................. 74
Overview ............................................... 72
Problem .................................................76
Un locking setting .................................. .73
Ke y functions
Deactivating .......................................... 73
KEYLESS-GO Locking theve hicle ................................ 79
Problem .................................................80 Un
locking setting .................................. .73
Un locking theve hicle ............................79
Knee airbag ................................................ 37 L
Lamp see In terior lighting
Lamps (instrument display) see Warning/indicator lamps
Lane de tection (au tomatic)
see Active Lane Keeping Assist
Lane Keeping Assist
see Active Lane Keeping Assist
Language .................................................3 34
No tes .................................................. 334
Setting .................................................3 34
LED light see Intelligent Light Sy stem
Light switch Overview ............................................. 13 4
Lighting see In terior lighting
see Lights Lights
........................................................ 13 4
Ac tive headla mps ................................ 137
Ad aptive Highbeam Assist Plus .......... .138
Ad justing the instrument lighting ......... 267
Au tomatic driving lights ....................... 13 5
City lighting ........................................ .138
Combination switch ............................ .135
Cornering light ..................................... 137
Driving ab road (symm etrical low
beam) .................................................. 13 4
Haza rdwa rning lights .......................... 13 6
Headla mpflasher ................................ 13 5
High beam ........................................... 13 5
Intellige nt Light Sy stem ....................... 137
Light switch ......................................... 13 4
Low beam ............................................1 34
Mo torw ay mode ................................... 13 8
Pa rking lights ...................................... .134
Re ar fog light ....................................... 13 4
Re sponsibility for lighting sy stems ...... 13 4
Setting theex terior lighting switch-
off delay time ...................................... 14 0
St anding lights .................................... .134
Switching the sur round lighting
on/off ................................................ .140
Tu rn signal lights ................................. 13 5600
Index

Limiter
...................................................... 209
Ac tivating ............................................ .210
Buttons ................................................ 210
Calling up a speed .............................. .210
Deactivating ......................................... 210
Fu nction .............................................. 209
Pa ssive mode ...................................... 209
Pe rm anent setting .............................. .212
Re quirements ...................................... 210
Selecting .............................................. 210
Setting a speed .................................... 210
St oring a speed .................................... 210
Sy stem limitations ...............................2 09
Limiting speed see Limi ter
Limiting the opening angle (tailgate) ...... 86
LINGU ATRO NIC ........................................ 276
Au dible help functions .........................2 78
Impr oving speech quality .................... .279
Language setting ................................. 277
Media pla yervo ice commands ............ 288
Message voice commands .................. 290
Multifunction steering wheel (operat‐
ing) ...................................................... 276
Na vigation voice commands ................ 281 No
tes on thevo ice commands ............ 279
Online voice control ............................ 279
Operable functions .............................. 277
Operating saf ety .................................. 275
Ra dio voice commands ...................... .286
Setting (multimedia sy stem) ................2 78
Switch voice commands ...................... 280
Te lephone voice controls .................... .285
Te xt messa gevoice commands .......... .290
TV voice commands ............................ 286
Ve hicle voice commands .................... .291
Vo ice prom pting .................................. 276
Live Traf fic Information
Displaying the tra ffic map .................... 374
Displ aying traf fic incidents .................. 375
Extending a subscription ...................... 374
Pr ov ider information ............................ 373
Re gis tering on Mercedes me ............... 373
Showing local area messa ges .............. 376
Switching the tra ffic information dis‐
play on ................................................ .375
Load compa rtment co ver
Extending/r etra cting ........................... 11 8
Re moving/fitting .................................. 11 8Load compa
rtment floor
Opening/closing .................................. 124
Loading .................................................... .121
Bag hook ............................................. 12 2
No tes ................................................... 11 3
Ro ofrack ............................................. 12 5
St ow age space unde rneath the load
compartment floor ...............................1 24
Ti e-down eyes ...................................... 121
Loading see EA SY-PAC K load-securing kit
Loading guidelines ................................... 11 3
Loads Securing .............................................. .113
Locking/unlocking Activating/deactivating the auto‐
matic locking feature ............................ .80
Ad ditional door lock ...............................76
Digital Vehicle Keyst icke r .................... .78
Emergency key ...................................... 81
KEYLESS-GO .......................................... 79
Mobile phone ........................................ .78
Opening theta ilgate .............................. 82
Smartphone .......................................... .78 Index
601

SV
HC (substances of very high con‐
cern ).......................................................... .26
Switch-off delay time Exterior ................................................ 14 0
Interior ................................................. 14 2
Synchronisation function Activating/deactivating (multimedia
sy stem) ................................................ 15 2
Sy stem settings
Ac tivating/deactivating PIN pr otec‐
tion ...................................................... 335
Re set function (multimedia sy stem) ....3 38
Setting the dis tance unit ..................... 334
Setting the time and date automati‐
cally ..................................................... 330
Setting the time zone .......................... 330
Setting the time/date form at .............. 330
Swit ching transmission of theve hicle
position on/off .................................... 331
Sy stem settings
see Blue tooth®
see Data import/export
see Language
see Software update see
Wi-Fi T
Ta ilgate ...................................................... .82
Closing .................................................. 83
HANDS-FREE ACCESS .......................... .85
Limiting the opening angle .................... 86
Opening .................................................82
Opening dimensions ............................5 16
Un locking (emer gency key) .................. .86
Ta ke -back of end-of-life vehicles .............. 17
Pr otection of the environment ............... 17
Te ch nical data
Axle load (trailer operation) ................. 519
Fa stening points (trailer hitch) .............5 18
Information ..........................................5 09
Mounting dimensions (trailer hitch) ..... 51 8
No tes (trailer hitch) .............................. 517
Overhang dimension (trailer hitch) .......5 18
To ngue weight ...................................... 51 8
To wing capacity (trailer operation) ...... .518
Ve hicle identification plate ...................5 11
Te lephone ........................................ .272, 393
Ac tivating functions du ring a call ........ 398 Calls wi
thseveral participants ............ .398
Changing a function ............................ 395
Connecting a mobile phone (Near
Field Communication (NFC)) .............. .397
Connecting a mobile phone (Pass‐
ke y) .................................................... .394
Connecting a mobile phone (Secure
Simple Pairing) .................................... 394
Disconnecting a mobile phone ............ 396
Importing con tacts .............................. 401
Importing contacts (o verview) ............ .401
Incoming call during an existing call .... 399
Information .......................................... 394
Inter changing mobile phones .............. 395
Locking theve hicle (mobile phone) .......78
Menu (on-board computer) .................. 272
Mobile phone voice recognition .......... 398
No tes ................................................... 391
Operating modes ................................. 394
Re ception and transmission volume .... 397
Re placing mobile phones .................... 396
Setting theringtone ............................ 398
St arting theve hicle (mobile phone) ..... 16 4
Switching mobile phones (Near Field
Communication (NFC)) ........................ 397
Te lephone menu overview ...................3 9361 4
Index