MERCEDES-BENZ EQC SUV 2019 Owners Manual

Managing e-mails
Multimedia sy
stem:
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Mercedes me & Apps
5 In-Car Office 5
E-mail
Showing/reading e-mail #
Select an e-mail.
The e-mail is opened.
Ad ditional functions are available:
R Creating e-mail.(/ page 408)
R Answering e-mail (/ page 408)
R Forw arding e-mail(/ page 409)
Wr iting new e-mail
Requ irements:
R A mobile phone with e-mail con tacts is
al re ady connec tedto the multimedia sy stem
via Blue tooth®
. Multimedia sy
stem:
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E-mail
Using theke yboard #
Select W. #
Addre cipients using f. #
Enter the subject and text of the e-mail in the
cor responding fields with theke ypad. #
Select Send.
Using the dictation function
% The dictation function is not available every‐
where nor without limitation. For initial acti‐
va tion of the function it may be necessary to
select thete rm s of use in the Mercedes me
por tal. #
Select p.
The dictating function is star ted. #
Dictate the subject and text of the e-mail.
Af terth evo ice ent ryhas been processed, it
is shown as text. #
Select Send. Using
voice control #
Use the LINGU ATRO NIC Write an e-mail voice
command.
Yo u are guided bythe dialogue.
% Additional information on operation of LIN‐
GU ATRO NIC (/ page276).
Ans weri ng e-mail
Re quirements:
R A mobile phone with e-mail con tacts is con‐
nected tothe multimedia sy stem via Blue‐
tooth ®
.
Multimedia sy stem:
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E-mail
Using theke yboard #
Select an e-mail. #
Select Reply. #
Enter the e-mail text in the cor responding
fi eld. #
Select Send. 408
MBUX multimedia sy stem

Using
the dictation function
% The dictation function is not available every‐
where nor without limitation. For initial acti‐
va tion of the function it may be necessary to
select thete rm s of use in the Mercedes me
por tal. #
Select an e-mail. #
Select Reply. #
Select p.
The dictating function is star ted. #
Dictate thete xt of the e-mail.
Af terth evo ice ent ryhas been processed, it
is shown as text. #
Select Send.
Using voice control #
Use the LINGU ATRO NIC Answer e-mail voice
command.
Yo u are guided bythe dialogue.
% Additional information on operation of LIN‐
GU ATRO NIC (/ page276).
Fo rw arding e-mail
Re quirements: R
A mobile phone with e-mail con tacts is con‐
nected tothe multimedia sy stem via Blue‐
tooth ®
.
Multimedia sy stem:
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E-mail
Using theke yboard #
Select an e-mail. #
Select Forward. #
Toforw ard with attachment: select
Forward with attachment. #
Toforw ard with out attachment: select
Forward without attachment . #
Enterth e e-mail text in the cor responding
fi eld using theke ypad. #
Select Send. Mercedes-Benz link
Overview of Mercedes-Benz Link
&
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Wi th Mercedes-Benz Link you can use mobile
phone functions via the multimedia sy stem. It is
operated using theto uchsc reen or thevo ice- MBUX multimedia sy
stem 409

operated contro
l system. You can activate the
vo ice-opera ted control sy stem bypressing and
holding the£ button on the multifunction
st eering wheel.
When using Mercedes-Benz Link via thevo ice-
opera ted control sy stem, the multimedia sy stem
can still be operated via LINGU ATRO NIC
(/ page 276).
The Me rcedes-Benz Link control box supplemen‐
ta ry equipment is requiredforth is. This is availa‐
ble at a Mercedes-Benz service centre.
On lyone mobile phone at a time can be connec‐
te d via Mercedes-Benz Link tothe multimedia
sy stem.
When a mobile phone is connected with
Mercedes-Benz Link, only one additional mobile
phone can be connected using Blue tooth®
with
th e multimedia sy stem when in two phone
mode.
% The Mercedes-Benz Link control box uses
the Android operating sy stem.
% The service pr ovider is responsible forth ese
apps and the services and conte nt connec‐
te dto it. Note
s on Mercedes-Benz Link
If a mobile phone is used with Mercedes-Benz
Link, USB access using the media menu is possi‐
ble forth is mobile phone.
% Only one route guidance can be active at a
time. If route guidance is active on the multi‐
media sy stem, it is closed when route guid‐
ance is star ted on the mobile phone.
Connecting Mercedes-Benz Link with the
mu ltimedia sy stem
Re quirements:
R The vehicle is fitted wi th the Mercedes-Benz
Link control box.
R The Mercedes-Benz Link app is ins talled on
th e mobile phone.
R The mobile phone is switched on.
R Mercedes-Benz Link is connected tothe mul‐
timedia sy stem via theç USB port using
a suitable cable (/ page440).
% The firs t acti vation of Me rcedes-Benz Link
on the multimedia sy stem must be car ried
out when theve hicle is stationary for saf ety
re asons. Multimedia sy
stem:
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5 Smartphone 5
Mercedes-Benz Link
5 Start Mercedes-Benz Link
Ac cepting/rejecting the data pr otection reg‐
ulations
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & start .
Quitting Mercedes-Benz Link #
Press theò button.
% Mercedes-Benz Link starts automatically
when it is connec ted with the sy stem using a
cable. If Mercedes-Benz Link was not dis‐
pla yed in thefo re ground before disconnect‐
ing, the application starts in the bac kground
when reconnected. You can call up
Mercedes-Benz Link using the main menu.
Yo u can find more information in the Mercedes-
Benz Link control box operating instructions. 41 0
MBUX multimedia sy stem

Calling up Mercedes-Benz Link sound set‐
tings
Multimedia sy stem:
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5 Smartphone 5
Mercedes-Benz Link
5 Z #
Select sound settings.
Ending Mercedes-Benz Link #
Disconnect the connecting cable between
Mercedes-Benz Link and the multimedia sys‐
te m.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. Apple CarPlay
® Overview of Apple CarPlay
® &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
iPhone ®
functions can be used via the multime‐
dia sy stem using Apple CarPlay ®
. They are oper‐
ated using theto uchsc reen, touchpad, Touch Control or
the Siri ®
vo ice-operated control sys‐
te m. You can activate thevo ice-operated control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
When using Apple CarPlay ®
via thevo ice-oper‐
ated control sy stem, the multimedia sy stem can
st ill be opera ted via LINGU ATRO NIC
(/ page 276).
Only one iPhone ®
at a time can be connected via
Apple CarPlay ®
with the multimedia sy stem.
Also for use of Apple CarPlay ®
with two phone
mode, only one additional mobile phone can be
connected using Blue tooth ®
with the multimedia
sy stem.
The availability of Apple CarPlay ®
may vary
according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Apple CarPlay ®
is a regis tere d trademark of
Apple Inc. MBUX multimedia sy
stem 411

Information on Apple CarPlay
®
When Apple CarPlay ®
is being used, the iPod ®
media source is not available forth ere spective
iPhone ®
.
Only one route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting an iPhone ®
via Apple CarPlay ®
(cable)
Requ irements:
R The cur rent version of your device's operat‐
ing sy stem is being used (see the manufac‐
turer's operating instructions).
R There is an Internet connection forth e full
ra nge of functions for Apple CarPlay ®
.
R The iPhone ®
is connected tothe multimedia
sy stem via the USB port çusing a suita‐
ble cable (/ page440). Multimedia sy
stem:
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Mercedes me & Apps
5 Smartphone 5
Apple CarPlay
5 Start Apple CarPlay #
Alternative: If an Apple CarPlay ®
application
is active (e.g. when music is being pla yed or
ro ute guidance is active), you can call up the
active application using the|, zor
% application buttons (/ page 308).
% Control using the application buttons can be
switched on or off (/ page412).
Ac cepting/rejecting the data pr otection reg‐
ulations
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & start .
Exiting Apple CarPlay ® #
Press theò button.
% Apple CarPlay ®
starts automatically when
th e iPhone ®
is connected with the sy stem
using a cable. If Apple CarPlay ®
wa s not dis‐
pla yed in thefo re ground be fore disconnect‐ ing,
the application starts in the bac kground
when reconnected. You can call up Apple
CarPlay ®
in the main menu.
Calling up Apple CarPlay ®
to ne settings
Multimedia sy stem:
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5 Smartphone 5
Apple CarPlay 5
Z #
Select sound settings.
Setting control of the application but tons
(Apple CarPlay ®
)
Multimedia sy stem:
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5 Smartphone 5
Apple CarPlay 5
Z
5 General #
Toswitch on Control via application buttons :
activate the display button. #
Toswitch off Control via application buttons :
deactivate the display button.
Ending Apple CarPlay ® #
Toend the connection of Apple Car‐
Play ®
(with cable): disconnectthe connec‐ 412
MBUX multimedia sy stem

tion via
the connecting cable between the
mobile phone and multimedia sy stem.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. Android
Auto Android
Autoove rview &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Mobile phone functions can be used with
Android Autousing the Android operating sys‐
te m on the multimedia sy stem. It is operated
using theto uchsc reen or thevo ice-opera ted
control sy stem. You can activate thevo ice-oper‐
ated control sy stem bypressing and holding the
£ button on the multifunction steering wheel.
When using Android Autovia thevo ice-opera ted
control sy stem, the multimedia sy stem can still
be opera ted via LINGU ATRO NIC (/ page276).
On lyone mobile phone at a time can be connec‐
te d via Android Autowith the multimedia sys‐
te m.
Also for use of Android Autowith two phone
mode, only one additional mobile phone can be
connec ted using Blue tooth®
with the multimedia
sy stem.
The availability of Android Autoand Android Auto
apps may vary according tothe count ry. The service pr
ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Information on Android Auto
If a mobile phone is used with Android Auto,
USB access using the media menu is not possi‐
ble forth is mobile phone.
Only one route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting a mobile phone via Android Auto
(wired)
Re quirements:
R The mobile phone supports Android Auto
from Android 5.0.
R The Android Autoapp is ins talled on the
mobile phone.
R In order touse thete lephone functions, the
mobile phone must be connected tothe mul‐
timedia sy stem via Blue tooth®
( / page 394). MBUX multimedia sy
stem 413

If
th ere was no prior Internet connection, this
is es tablished with the use of the mobile
phone with Android Auto.
R The mobile phone is connected tothe multi‐
media sy stem via the USB port çusing a
suitable cable (/ page440).
R There is an In tern et connection forth e full
ra nge of functions for Android Auto.
Multimedia sy stem:
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5 Smartphone 5
Android Auto
5 Start Android Auto #
Alternative: If an Android Autoapplication is
active (e.g. when music is being pla yed or
ro ute guidance is active), you can call up the
active application using the|, zor
% application buttons (/ page 308).
% Control using the application buttons can be
switched on or off (/ page414).
% The firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out
when theve hicle is stationary for saf etyre a‐
sons. Ac
cepting/rejecting the data pr otection reg‐
ulations
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & start .
Exiting Android Auto #
Press theò button.
% Android Autostarts automatically when the
mobile phone is connected with the sy stem
using a cable. If Android Autowa s not dis‐
pla yed in thefo re ground before disconnect‐
ing, the application starts in the bac kground
when reconnected. You can call up Android
Au tointhe main menu.
Calling up the Android Autosound settings
Multimedia sy stem:
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5 Smartphone 5
Android Auto 5
Z #
Select sound settings. Setting control of
the application but tons
(Android Auto)
Multimedia sy stem:
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5 Smartphone 5
Android Auto 5
Z
5 General #
Toswitch on Control via application buttons :
activate the display button. #
Toswitch off Control via application buttons :
deactivate the display button.
Ending Android Auto #
Toend the connection of Android Auto
(with cable): disconnectthe connection via
th e connecting cable between the mobile
phone and multimedia sy stem.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. 414
MBUX multimedia sy stem

Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay ®Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay ®
, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page 338).
The following driving status data is transmit ted:
R Transmission position engaged R
Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Acceleration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). Mercedes me calls
Making a call via the
overhead control panel
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry. 1
me button for service, concier geor informa‐
tion calls
2 SOS button co ver
3 SOS button (emergency call sy stem) #
Tomake a Me rcedes me call: press me
button 1. #
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. MBUX multimedia sy
stem 415

#
Press and hold SOS button 3for at least
one second.
If a Mercedes me call is active, an emer gency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me but ton
A call tothe Mercedes-Benz Cus tomer Centre
has been initia ted via the me button in theove r‐
head control panel or the multimedia sy stem
(/ page 415).
Using thevo ice dialogue sy stem you access the
desired service:
R Concier geService (if the service is activated)
R Accident and breakdown mana gement
(/ page 418)
R Mercedes-Benz Cus tomer Centre forge neral
information about theve hicle
Yo u can find information on thefo llowing topics:
R Activation of Me rcedes me connect
R Operating theve hicle
R Nearest Mercedes-Benz service centre R
Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page417).
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Requ irements:
R Access toa GSM network is available.
R The contract partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
cally.
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Cus tomer
Centre. Fu
rther information on Mercedes me connect,
th e pr ovided service scope and operation are
av ailable at: http://manuals.daimler.com/baix/
cars/connectme/en_GB/ind ex.html
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement theve hicle data is sent
and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The 416
MBUX multimedia sy stem

information is
then sent toyour desired
service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears af ter a cer tain period of time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel .
% The prom pttoconfirm da tatrans fer does
not appear in all countries.
If th e accident and breakdown service and
Mercedes me connect Concier geService are not
acti vated on Mercedes me, theDo you want to
transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request? mes‐
sage appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: http://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
The da tatrans ferred during a Mercedes me call
depends on which service is selected in the
vo ice control sy stem and whe ther Mercedes me
connect services are activated.
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom ptIf a call is made
for a service appointment via
th e service reminder, thefo llowing data may be
transmitted:
R Cur rent milea geand main tenance da ta
Tr ans fer is possible assuming therequ ired
data transfer tech nology is suppor tedby the
mobile service operator and thequ ality of
th e mobile connection is suf ficient.
If accident and breakdown mana gement is called
via thevo ice control sy stem and no service has
been activated, but the data pr otection query
has been confi rmed, thefo llowing data can also
be called up from theve hicle bythe Mercedes-
Benz Cus tomer Centre:
R Curr entvehicle location
% Atthe time of going topress, this function is
te ch nically not yetav ailable but can be sup‐
por ted in the future.
If th e data pr otection prom pthas been rejected
th efo llowing data is transmitted:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt MBUX multimedia sy
stem 417