service MERCEDES-BENZ G-CLASS 2011 Owner's Guide
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The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or organizes for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center. You may
be charged for services such as repair work
and/or towing. Further details are available
in your mbrace manual.
i If the indicator lamp in Roadside
Assistance button : flashes continuously
and no voice connection to the Response
Center has been established, then the
mbrace system has failed to initiate a
Roadside Assistance call (e.g. the
corresponding mobile phone network is not
available). The Call Failed message
appears in the multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
i Sign and Drive services 18
: you are not
charged for services such as jump-starting,
providing a few gallons of fuel for a fuel tank
that has been run dry or changing a flat tire
with the vehicle's own spare wheel.
MB Info call button
XOpen the stowage space under the armrest
( Y page 193).XPress and hold MB Info call button : for
more than two seconds.
A call to the Response Center is initiated.
MB Info call button : indicator lamp
flashes while the connection is being
established. The Connecting call
message appears in the multifunction
display and the COMAND system is muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu by pressing the NAVI
button on COMAND during the call. The
voice output is not available.
A voice connection between the Response
Center and the vehicle occupants is
established. You can obtain information on
how to operate your vehicle's systems, on the
location of the nearest authorized Mercedes-
Benz Center, and on further products and
services offered by Mercedes-Benz USA.
Further details on the mbrace system can be
found at http://www.mbusa.com 19
. Log in
under "Owners Online".
i If the indicator lamp in MB Info call
button : flashes continuously and no
voice connection to the Response Center
has been established, then the mbrace
system has failed to initiate an MB Info call
(e.g. because the corresponding mobile
phone network is not available). The Call
18
USA only.
19 USA only.Features205Loading, stowing and featuresZProCarManuals.com
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Failed message appears in the
multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call has the highest priority and
takes precedence over all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the ~ button on the
multifunction steering wheel or the
corresponding button for ending a telephone
call on COMAND.
i When an mbrace call has been initiated,
COMAND is muted. The mobile phone is no
longer connected to COMAND. However, if
you want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
Downloading destinations in COMAND
i Information on the components and
operating principles of the COMAND
system can be found in the separate
COMAND operating instructions.
Destination Download gives you access to a
database with over ten million points of
interest (POIs) which can be downloaded onto
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the address entered.XSelect Yes using the = or ; button
on COMAND.XPress 9 on COMAND to confirm.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Search & Send
"Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote unlocking
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
XContact the following service hotlines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time arranged
with the Response Center.XPress and hold the release button on the
rear door handle for at least 20 seconds
until the indicator lamp in the SOS button
( Y page 203) begins flashing.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet in the "Owners Online"
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section using your ID number and
password 20
.
i Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you press the rear door's locking cylinder
for more than 20 seconds before receiving
authorization for remote unlocking, you
must wait 15 minutes before you can press
the rear door's locking cylinder again.
Service for recovering stolen vehicles
If your vehicle has been stolen:
XContact the police.
The police will issue an incident report. This
report has a number.XForward this number to the Response
Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law
enforcement is informed of the location of
the vehicle.
i If the anti-theft alarm system remains
activated for longer than thirty seconds,
mbrace is automatically connected to the
Response Center.
Brush guard (USA only)
GWarning
The brush guard is designed solely to enhance
the appearance of the vehicle and help
protect grille and headlamps from minor
mishaps, either on or off road.
Since the safety characteristics are limited in
the event of an accident, brush guard are not
intended to prevent injury or damage in the
event of an accident. Also observe state and
local regulations on installation and use.
Raise and lower the brush guard in an open
space with plenty of room.
Example: G 55 AMG with brush guard
! Only drive when the brush guard is folded
up and locked.
Only fold down the brush guard to replace
a bulb, for example.
i Keep hold of the brush guard when
releasing it. It will otherwise swing
downwards immediately.
XTo swing down: release both quick-
release fasteners ; using wrench :.XSlowly guide the brush guard downwards.20
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XTo swing up and secure: swing the brush
guard up to stop joint ? and hold it in
place.
The pins of quick-release fasteners ;
need to engage in the openings in lock =.XLock quick-release fasteners ; on both
sides using wrench :.
!
Make sure that the pins of the quick-
release fasteners are securely engaged in
the lock on both sides.
Garage door opener
Important safety notes
You can use the HomeLink ®
garage door
opener integrated into the rear-view mirror to
operate up to three different gate/garage
door opener systems.
i Certain garage door drives are
incompatible with the integrated garage
door opener. If you experience difficulties
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center. You can also contact the
following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
R Canada: Customer Service under
1-800-387-0100
GWarning
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death. All exhaust gas contains
carbon monoxide (CO), and inhaling it can
cause unconsciousness and possible death.
i USA only:
This device complies with part 15 of the
FCC requirements. Operation is subject to
the following two conditions:
1. The device must not cause harmful
interference.
2. The device must withstand any
interference received, including
interference that may cause undesired
operation.
Unauthorized modification of this device
could void the device's operating permit.
i Canada only:
This device complies with the RSS-210
requirements of Industry Canada.
Operation is subject to the following two
conditions:
1. The device must not cause harmful
interference.
2. The device must withstand any
interference received, including
interference that may cause undesired
operation.
Unauthorized modification of this device
could void the user's authority to legally
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! Only use engine oils and oil filters which
have been approved for vehicles with a
service system. A list of the engine oils and
oil filters that have been tested and
approved according to the Mercedes-Benz
specifications for service products can be
found on the Internet at http://
www.mbusa.com (USA only). Further
information on tested and approved engine
oils and oil filters can be obtained from any
authorized Mercedes-Benz Center.
The following causes engine failure or
damage to the exhaust system:
Rusing engine oils and oil filters that are
not specifically approved for the service
system
Rreplacing the engine oil and oil filter after
having exceeded the interval for
replacement prescribed by the
maintenance system
Rusing engine oil additives
Example: engine oil cap
Engine oil cap (G 55 AMG)
XTurn cap : counter-clockwise and remove
it.
XAdd the amount of oil required.
Observe the specifications in the on-board
computer when doing so or fill carefully to the
maximum mark on the oil dipstick.
iThe difference in quantity between the
MIN mark and the MAX mark on the
dipstick is approximately 2.1 US qts. (2 l).
! Do not add too much oil. If the oil level is
above the "max" mark on the dipstick, too
much oil has been added. This can lead to
damage to the engine or the catalytic
converter. Have excess oil siphoned off.
For further information on engine oil, see
(Y page 279).
XReplace cap : on the filler neck and
tighten clockwise.
Ensure that the cap locks into place
securely.
Checking and adding other service
products
Coolant level
Only check the coolant level when the vehicle
is on a level surface and the engine has cooled
down.
XTurn the key to position 2(Y page 117) in
the ignition lock.
XCheck the coolant temperature display in
the instrument cluster.
The coolant temperature must be below
158 ‡ (70 †).
GWarning
In order to avoid any potentially serious burns:
Ruse extreme caution when opening the
hood if there are any signs of steam or
coolant leaking from the cooling system, or
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Page 221 of 288
Example: washer fluid reservoir
XMix the windshield washer fluid in a
container beforehand.XAt temperatures above freezing: fill the
washer fluid reservoir with a mix of water
and windshield washer concentrate (e.g.
MB SummerFit).XAt temperatures below freezing: fill the
washer fluid container with a mix of water
and MB SummerFit windshield washer
concentrate. For information on the mixing
ratio, see (Y page 281) or use the premixed
windshield washer solution with antifreeze
available in specialist stores.XTo open: pull cap : upwards by the tab.XAdd the premixed washer fluid.XTo close: press cap : onto the filler neck
until it engages.
Brake fluid level
! If you discover that the brake fluid level in
the brake fluid reservoir has fallen to the
MIN mark or below, check the brake
system for leaks immediately. Also check
the brake lining thickness. Contact a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center
immediately.
Do not top up the brake fluid. This will not
rectify the malfunction.
Only check the brake fluid level when the
vehicle is stationary and on a level surface.
The brake fluid level is correct if it is between
MIN marking ; and MAX marking : on the
brake fluid reservoir.
Maintenance
Service interval display
Service messages
Information on the type of service and service
intervals (see separate Service Booklet).
You can obtain more information from an
authorized Mercedes-Benz Center or at
http://www.mbusa.com (USA only).
The service interval display informs you of the
next service due date.
If a service due date has been exceeded, you
also hear a warning tone.
The multifunction display shows a service
message for a few seconds, e.g.
Service A In 99999 Miles
Service A Due now
Service A Exceeded By 99999 Miles
The symbol and the letter indicate which type
of service is due:
¯Minor service A±Major service B
The service interval display does not take into
account any periods of time during which the
battery is disconnected.
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Maintaining the time-dependent service
schedule:XNote down the service due date displayed
before disconnecting the battery.
or:
XSubtract the battery disconnection periods
from the service date shown on the display
after reconnecting the battery.
i The service interval display should not be
confused with the 4 engine oil level
display.
Hiding a service message
XPress the reset button on the left of the
instrument cluster ( Y page 26).
Displaying service messages
Use the buttons on the multifunction steering
wheel.
XSwitch on the ignition.XPress V or U to select the standard
display menu on the steering wheel
( Y page 160).XSelect & or * to select the service
interval display.
The ¯ or ± service symbol and the
service due date are displayed.
Please bear the following in mind
A qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center, will reset
the service interval display after the
necessary service work has been carried out.
You can obtain further information, e.g.
regarding service work, at an authorized
Mercedes-Benz Center or directly from
Mercedes-Benz.
! If the service interval indicator has been
inadvertently reset, this setting can be
corrected at an authorized Mercedes-Benz
Center.
Have the service work carried out as
described in the Service Booklet. There
may otherwise be increased wear, resulting
in damage to the vehicle or to the major
assemblies.
Fuel/water separator
If the fuel/water separator needs servicing,
the following message appears in the
multifunction display:
You will also hear a brief warning tone.
XConsult a qualified specialist workshop,
e.g. an authorized Mercedes-Benz Center,
as soon as possible.
! If you continue driving without having the
fuel/water separator serviced, this could
cause damage to the engine. Any resulting
damage is not covered by the warranty.
HEnvironmental note
Dispose of service products in an
environmentally responsible manner.
Care
Notes on care
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz.
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XTighten the wheel bolts evenly in a
crosswise pattern in the sequence
indicated (: to A). The tightening torque
must be 96 lb-ft (130 Nm).
GWarning!
Have the tightening torque checked after
changing a wheel. The wheels could come
loose if they are not tightened to a torque of
96 lb-ft (130 Nm).
XDisassemble the pump lever.XPush the jack piston back in and close the
drain plug.
XUse the bolts to secure the faulty wheel to
the exterior spare wheel bracket.
XCover the faulty wheel with the tire cover
provided.
XPut the jack and the rest of the vehicle tool
kit away.
XCheck the tire pressure and correct it, if
necessary.
A table with the tire pressures for your
vehicle can be found on the B-pillar on the
driver's side.
Battery
Important safety notes
In order for the battery to achieve the
maximum possible service life, it must always
be sufficiently charged.
! Have the battery checked regularly at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
Observe the service intervals in the Service
Booklet or for further information consult a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
Have the battery charge checked more
frequently if you use the vehicle mainly for
short trips or if you leave it standing idle for
a lengthy period.
Only replace a battery with a battery that has
been recommended by Mercedes-Benz.
Consult an authorized Mercedes-Benz Center
if you wish to leave your vehicle parked up for
a long period of time.
GWarning
Comply with safety precautions and take
protective measures when handling batteries.
Risk of explosionFire, naked flames and
smoking are prohibited
when handling the battery.
Avoid creating sparks.
Battery acid is caustic.
Avoid contact with the skin,
eyes or clothing.
Wear suitable protective
clothing, in particular
gloves, an apron and a face
mask.
Immediately rinse acid
splashes off with clean
water. Consult a doctor if
necessary.
Wear eye protection.Keep children away.Observe this Operator's
Manual.
HEnvironmental note
Do not dispose of batteries in the household
rubbish. Dispose of defective batteries in an
environmentally responsible manner. Take
them to an authorized Mercedes-Benz Center
or to a special collection point for old
batteries.
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Page 244 of 288
Never attempt to recover a vehicle with a
trailer attached.
Pull out the vehicle backwards, if possible,
using the tracks it made when it became
stuck.
Towing in the event of malfunctions
General notes
! If you are removing the propeller shaft,
use M10 nuts as spacers on the M8 bolts
and secure them with M8 nuts.
New self-locking nuts must be used when
the propeller shafts are refitted.
XObserve the safety notes as you do so
( Y page 240).
i
Consult an authorized Mercedes-Benz
Center.
Engine damage, gear damage or
electrical malfunctions
XMove the selector lever to N(Y page 122).XShift the transfer case to neutral position
N (Y page 126).
In the event of damage to the transfer
case
Have the propeller shafts between the axles
and the transfer case removed.
Have the vehicle towed with the front axle
raised.
In the event of damage to the front axle
Have the propeller shaft between the rear
axle and the transfer case removed.
Have the vehicle towed with the front axle
raised.
In the event of damage to the rear axle
Have the propeller shaft between the front
axle and the transfer case removed.
Then, have the vehicle towed with the rear
axle raised and with wheel rollers under the
front axle.
Electrical fuses
Important safety notes
The fuses in your vehicle serve to close down
faulty circuits. If a fuse blows, all the
components on the circuit and their functions
stop operating.
GWarning
Only use fuses approved by Mercedes-Benz
with the specified amperage for the system in
question and do not attempt to repair or
bridge a blown fuse. Using other than
approved fuses or using repaired or bridged
fuses may cause an overload leading to a fire,
and/or cause damage to electrical
components and/or systems. Have the cause
determined and remedied by an authorized
Mercedes-Benz Center.
Blown fuses must be replaced with fuses of
the same rating, which you can recognize by
the color and value. The fuse ratings are listed
in the fuse allocation chart. An authorized
Mercedes-Benz Center will be happy to
advise you.
i If a fuse has blown, visit a breakdown
service or an authorized Mercedes-Benz
Center.
If the newly inserted fuse also blows, have the
cause traced and rectified at a qualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center.
! Only use fuses that have been approved
for Mercedes-Benz vehicles and which
have the correct fuse rating for the system
concerned. Otherwise, components or
systems could be damaged.
242Electrical fusesRoadside Assistance
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Page 250 of 288
decreases significantly when the tread
depth is less than 1
/ 8 in (3 mm).
R Replace the tires after six years at the
latest, regardless of wear. This also applies
to the spare wheel.
The service life of tires depends, among other
things, on the following factors:
R driving style
R tire pressure
R mileage
Winter operation
Please bear the following in mind
Have your vehicle winterproofed at a qualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center, at the onset of
winter.
Observe the notes in the "Changing a wheel"
section ( Y page 269).
Driving with summer tires
At temperatures below 45 ‡ (+7 †), the
elasticity of summer tires and therefore also
traction and braking capability are reduced
considerably — equip your vehicle with
M+S tires. Using summer tires at very cold
temperatures could cause tears to form,
thereby damaging the tires permanently.
Mercedes-Benz cannot accept responsibility
for this type of damage.
M+S tires
At temperatures below 45 ‡ (+7 †), use
winter tires or all-season tires. Both types of
tire are identified by the M+S marking.
Not all tires with the M+S marking provide the
driving characteristics of winter tires. In
addition to the M+S marking, winter tires also
bear the snowflake symbol i on the
sidewall. Tires with this marking fulfill the
requirements of the Rubber Manufacturers
Association (RMA) and the Rubber
Association of Canada (RAC) regarding snow
traction and were specially developed for
driving on snow. Only these tires will allow
driving safety systems such as ABS and
ESP ®
to function optimally in winter, as these
tires have been designed specifically for
driving on snow.
Use M+S tires of the same make and tread on
all wheels to maintain safe handling
characteristics.
i For further information on tires, see the
"Wheels and tires" section ( Y page 232).GWarning
M+S tires with a tread depth of less than 1
/ 6
inch (4 mm) must be replaced. They are no
longer suitable for winter operation.
Always observe the maximum permissible
speed specified for the M+S tires you have
installed.
When you have installed the M+S tires:
XCheck the tire pressures ( Y page 249).XRestart the tire pressure monitor
( Y page 255).GWarning
If you use your spare wheel when M+S tires
are fitted on the other wheels, be aware that
the difference in tire characteristics may very
well impair turning stability and that overall
driving stability may be reduced. Adapt your
driving style accordingly.
Have the spare wheel replaced by a regular
road wheel with an M+S tire at the nearest
authorized Sprinter Dealer.
Snow chains
For safety reasons, Mercedes-Benz
recommends that you only use snow chains
which have been specially approved for your
vehicle by Mercedes-Benz, or are of a
corresponding standard of quality.
248Winter operationWheels and tires
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