service MERCEDES-BENZ GL 2014 User Guide

GWARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a
diagnostics connection in the vehicle.
GWARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and
modifications
Rwork on electronic components
Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when
driving your vehicle:
Rthe safety notes in this manual
Rthe Technical Data section in this manual
Rtraffic rules and regulations
Rlaws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
28Introduction

Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
tohttp://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
!Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty.
Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation,
malfunctions, and user settings. This may
include information about the performance or
status of various systems, including but not
limited to, engine, throttle, steering or brake
systems, that is stored and can be read out
with suitable devices, particularly when the
vehicle is serviced. The data obtained is used
to properly diagnose and service your vehicle
or to further optimize and develop vehicle
functions.
COMAND/mbrace (Canada: TELEAID)
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace
system.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions.
Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in
understanding how a vehicle’s systems
performed in certain crash or near crash-like
situations, such as during air bag deployment
or when hitting a road obstacle. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
Rhow various systems in your vehicle are
operating
Rwhether or not the driver and passenger
seat belts are fastened
Introduction29
Z

Ra vehicle traveling in front on a different line
relative to the center of your vehicle
Rnew vehicles or after the COLLISION
PREVENTION ASSIST system has been
serviced
Observe the notes in the section on
breaking-in (Ypage 166).
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensor checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle.
ESP®(Electronic Stability Program)
General notes
iObserve the "Important safety notes"
section (Ypage 67).
ESP®monitors driving stability and traction,
i.e. power transmission between the tires and
the road surface.
If ESP®detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. The engine output is also modified to
keep the vehicle on the desired course within
physical limits. ESP®assists the driver when
pulling away on wet or slippery roads. ESP®
can also stabilize the vehicle during braking.
4ETS (Electronic Traction System)
4ETS traction control is part of ESP®.
Traction control brakes the drive wheels
individually if they spin. This enables you to
pull away and accelerate on slippery surfaces,
for example if the road surface is slippery on
one side. In addition, more drive torque is
transferred to the wheel or wheels with
traction.
Traction control remains active, even if you
deactivate ESP®.
In appropriate driving situations, activate the
off-road program (Ypage 258).
Off-road 4ETS (Electronic Traction
System)
A 4ETS system specifically suited to off-road
terrain is activated automatically once the off-
road program is activated (Ypage 258).
Important safety notes
GWARNING
If ESP®is malfunctioning, ESP®is unable to
stabilize the vehicle. Additionally, further
driving safety systems are deactivated. This
increases the risk of skidding and an accident.
Drive on carefully. Have ESP®checked at a
qualified specialist workshop.
!Only operate the vehicle for a maximum
of ten seconds on a brake test
dynamometer. Switch off the ignition.
Application of the brakes by ESP®may
otherwise destroy the brake system.
!A function or performance test should
only be carried out on a two-axle
dynamometer. Before you operate the
vehicle on such a dynamometer, please
consult a qualified workshop. You could
otherwise damage the drive train or the
brake system.
ESP®is deactivated if the

XTo stop the alarm using KEYLESS-GO:
grasp the outside door handle. The
SmartKey must be outside the vehicle.
The alarm is switched off.
or
XPress the Start/Stop button on the
dashboard. The SmartKey must be inside
the vehicle.
The alarm is switched off.
The alarm is not switched off, even if you
close the open door that triggered it, for
example.
iIf the alarm continues for more than
30 seconds, the mbrace emergency call
system automatically notifies the
Customer Assistance Center. This is done
either by text message or data connection.
The emergency call system sends the
message or data provided that:
Ryou have subscribed to the mbrace
service.
Rthe mbrace service has been activated
properly.
Rthe necessary mobile phone network is
available.
78Theft deterrent locking system
Safety

Brake lamp
XSwitch off the lights.
XOpen the cargo compartment.
XOpen the service flap (Ypage 139).
XTurn bulb holderCcounter-clockwise and
remove it.
XTake bulb out of bulb holderC.
XInsert the new bulb into bulb holderC.
XInsert bulb holderCinto the lamp and turn
it clockwise.
XClose the service flap (Ypage 139).
Windshield wipers
Switching the windshield wipers on/
off
!Do not operate the windshield wipers
when the windshield is dry, as this could
damage the wiper blades. Moreover, dust
that has collected on the windshield can
scratch the glass if wiping takes place when
the windshield is dry.
If it is necessary to switch on the windshield
wipers in dry weather conditions, always
use washer fluid when operating the
windshield wipers.
!If the windshield wipers leave smears on
the windshield after the vehicle has been
washed in an automatic car wash, wax or
other residues may be the reason for this.
Clean the windshield using washer fluid
after washing the vehicle in an automatic
car wash.
!Intermittent wiping with rain sensor: due
to optical influences and the windshield
becoming dirty in dry weather conditions,
the windshield wipers may be activated
inadvertently. This could then damage the
windshield wiper blades or scratch the
windshield.
For this reason, you should always switch
off the windshield wipers in dry weather.
Combination switch
G?Windshield wiper off
HbIntermittent wipe, low (rain sensor
set to low sensitivity)
IcIntermittent wipe, high (rain sensor
set to high sensitivity)
J

DEF (BlueTEC vehicles only)
Important notes on use
To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the supply of DEF is almost used up,
theCheck Additive See Operator'sCheck Additive See Operator's
ManualManualmessage is shown in the
multifunction display.
If you drive the vehicle faster than 10 mph
(16 km/h), theCheck Additive SeeCheck Additive See
Operator'sOperator'sManualManualmessage goes out after
approximately one minute.
When the supply of DEF is down to a reserve
of approximately 1 gal (3.8 l) theRefillRefill
AdBlue/DEF See Operator's ManualAdBlue/DEF See Operator's Manual
message is shown in the multifunction
display.
When the DEF supply drops to a minimum, the
Remaining Starts: 16Remaining Starts: 16message is shown
in the multifunction display.
If theRefill AdBlue/DEF No Start inRefill AdBlue/DEF No Start in
XXXX kmXXXX kmmessage is shown in the
multifunction display, you can still drive the
vehicle over the distance shown. If DEF is not
refilled, you will subsequently beunable to
start the engine. If theRefill AdBlue/Refill AdBlue/
DEF Eng. Start Not PossDEF Eng. Start Not Possmessage
appears in the multifunction display and the
engine does not start, you must add DEF.
XAdd at least 1 gal(3.8l) of DEF.
XSwitch on the ignition for at least 60
seconds.
XStart the engine.
iHave the DEF tank refilled at a qualified
specialist workshop.
Use the special DEF refill bottle when adding
DEF between maintenance intervals. Contact
an authorized Mercedes-Benz Center with
any questions or, if necessary, contact
Roadside Assistance (Ypage 25).
If the outside temperature is below 12 ‡
(

a distance of 44 ft (approximately 14 m) per
second.
Drive sensibly – save fuel
Observe the following tips to save fuel:
XThe tires should always be inflated to the
recommended tire pressure.
XRemove unnecessary loads.
XRemove roof carriers when they are not
needed.
XWarm up the engine at low engine speeds.
XAvoid frequent acceleration or braking.
XHave all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display.
Fuel consumption also increases when
driving in cold weather, in stop-start traffic
and in hilly terrain.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident is greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Emission control
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces
without sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with
the manufacturer's specifications. For this
reason, all work on the engine must be carried
out by qualified and authorized Mercedes-
Benz technicians.
The engine settings must not be changed
under any circumstances. Furthermore, all
specific service work must be carried out at
regular intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Maintenance Booklet.
ECO display
Example: ECO display
The ECO display provides feedback on how
economical your driving characteristics are.
The ECO display assists you in achieving the
most economical driving style for the
selected settings and prevailing conditions.
Your driving style can significantly influence
the vehicle's consumption.
The ECO display consists of three bars:
RAccelerationAcceleration
RConstantConstant
RCoastingCoasting
The percent value is the average value of the
three bars. The three bars and the mean value
begin at the value of 50%. A higher
percentage indicates a more economical
driving style.
The ECO display does not indicate the actual
fuel consumption. A fixed percentage count
192Driving tips
Driving and parking

conditions when temperatures are around
the freezing point.
For more information on driving with snow
chains, see (Ypage 407).
For more information on driving with summer
tires, see (Ypage 406).
Observe the notes in the "Winter operation"
section (Ypage 406).
Off-road driving
Important safety notes
GWARNING
If you drive on a steep incline at an angle or
turn when driving on an incline, the vehicle
could slip sideways, tip and rollover. There is
a risk of an accident.
Always drive on a steep incline in the line of
fall (straight up or down) and do not turn the
vehicle.
GWARNING
If the vehicle level is high, the vehicle center
of gravity is raised. This could cause the
vehicle to tip over more easily on uphill or
downhill gradients. There is a risk of an
accident.
Select the lowest possible vehicle level.
When driving off-road, sand, mud and water,
possibly mixed with oil, for example, could get
into the brakes. This could result in a reduced
braking effect or in total brake failure and also
in increased wear and tear. The braking
characteristics change depending on the
material ingressing the brakes. Clean the
brakes after driving off-road. If you detect a
reduced braking effect or grinding noises,
have the brake system checked in a qualified
specialist workshop as soon as possible.
Adapt your driving style to the different
braking characteristics.
Driving off-road increases the likelihood of
damage to the vehicle, which, in turn, can lead
to failure of the mechanical assembly or
systems. Adapt your driving style to suit the
terrain conditions. Drive carefully. Have
damage to the vehicle rectified immediately
at a qualified specialist workshop.
Do not switch to transmission positionN
when driving off-road. You could lose control
of the vehicle if you attempt to brake using
the service brake. If the gradient is too steep,
drive backwards in reverse gear.
General notes
Read this section carefully before driving your
vehicle off-road. Practice by driving over more
gentle off-road terrain first.
Familiarize yourself with the characteristics
of your vehicle and the gear shift operation
before driving through difficult terrain.
The following driving systems are specially
adapted to off-road driving:
ROff-road program 1 and 2 (vehicles with the
ON&OFFROAD package) (Ypage 258)
RLOW RANGE off-road gear (vehicles with
the ON&OFFROAD package)
(Ypage 259)
RDifferential lock (vehicles with the
ON&OFFROAD package) (Ypage 259)
ROff-road ABS (Ypage 68)
RAIRMATIC package (vehicle level)
(Ypage 217)
RDSR (Downhill Speed Regulation)
(Ypage 256)
Observe the following notes:
RStop the vehicle before starting to drive
along an off-road route.
RFor vehicles with the AIRMATIC
package:select a vehicle level that is
suitable for the off-road terrain. To avoid
damaging the vehicle, make sure there is
always sufficient ground clearance.
RCheck that items of luggage and loads are
stowed safely and are well secured
(Ypage 345).
Driving tips197
Driving and parking
Z

Observe the following rules when driving over
tree stumps, large stones and other
obstacles:
RSelect the LOW RANGE (Ypage 259) off-
road gear.
RRaise the vehicle level.
RAvoid high engine speeds.
RShift to a lower gear using the left-hand
steering wheel paddle shifter.
RDrive very slowly.
RDrive straight over the center of obstacles.
Traveling uphill
Approach/departure angle
GWARNING
If you drive on a steep incline at an angle or
turn when driving on an incline, the vehicle
could slip sideways, tip and rollover. There is
a risk of an accident.
Always drive on a steep incline in the line of
fall (straight up or down) and do not turn the
vehicle.
RObserve the rules on off-road driving.
RDo not drive at an angle on slopes, inclines
or gradients, but instead follow the direct
line of fall. The maximum gradient-climbing
capability of your vehicle is 100%, which
corresponds to an approach/departure
angle of 45°. Note that the climbing ability
of your vehicle depends on the terrain
conditions.
RWhen driving down an incline, make use of
the engine's braking effect. Observe the
engine speed; do not overrev the engine.
RBefore driving on extreme uphill and
downhill gradients, select the LOW RANGE
off-road gear (Ypage 259).
RDrive slowly.
RAvoid high engine speeds. Drive at
appropriate engine speeds (maximum
3,000 rpm).
RUse the left-hand paddle shifter to shift into
a lower gear in good time on long and steep
downhill gradients.
RCheck the brakes after prolonged off-road
driving.
iHill start assist will aid you when pulling
away on a hill.
For further information about hill start
assist, see (Ypage 171).
Do not switch to transmission positionN
when driving off-road. If you try to brake the
vehicle using the service brake, you could
lose control of the vehicle. If the gradient is
too steep for your vehicle, drive back down in
reverse gear.
Always observe the approach/departure
angle values (Ypage 455).
Maximum gradient-climbing capability
Always observe the maximum gradient
climbing ability values (Ypage 455).
Hilltops
When driving up an uphill gradient, slightly
reduce pressure on the accelerator
immediately before reaching the brow of the
hill. Use the vehicle's own impetus to drive
over the top of the hill.
This style of driving prevents:
Rthe vehicle from lifting off the ground on the
brow of a hill
Rthe vehicle from traveling too quickly down
the other side
200Driving tips
Driving and parking

Stopping
GWARNING
When leaving the vehicle, even if it is braked
only by DISTRONIC PLUS, it could roll away if:
Rthere is a malfunction in the system or in
the voltage supply.
RDISTRONIC PLUS has been deactivated
with the cruise control lever, e.g. by a
vehicle occupant or from outside the
vehicle.
Rthe electrical system in the engine
compartment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected.
Rthe accelerator pedal has been depressed,
e.g. by a vehicle occupant.
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
DISTRONIC PLUS and secure the vehicle
against rolling away.
If DISTRONIC PLUS detects that the vehicle
in front is stopping, it brakes your vehicle until
it is stationary.
Once your vehicle is stationary, it remains
stationary and you do not need to depress the
brake.
After a time, the electric parking brake
secures the vehicle and relieves the service
brake.
Depending on the specified minimum
distance, your vehicle will come to a standstill
at a sufficient distance behind the vehicle in
front. The specified minimum distance is set
using the control on the cruise control lever.
The electric parking brake automatically
secures the vehicle if DISTRONIC PLUS is
activated and:
Rthe driver's door is open and the driver's
seat belt is unfastened.
Rthe engine is switched off, unless it is
automatically switched off by the ECO
start/stop function.
Ra system malfunction occurs.
Rthe power supply is not sufficient.
On steep uphill or downhill inclines or if there
is a malfunction, the transmission may also
automatically be shifted into positionP.
Setting a speed
Keep in mind that it may take a brief moment
until the vehicle has accelerated or braked to
the speed set.
XPress the cruise control lever upCfor a
higher speed or downDfor a lower speed.
XTo adjust the set speed in 1 mph
increments (1 km/h increments):briefly
press the cruise control lever upCor
downDto the pressure point.
Every time the cruise control lever is
pressed upCor downDthe last speed
stored is increased or reduced.
XTo adjust the set speed in 5 mph
increments (10 km/h increments):
briefly press the cruise control lever
upCor downDto the pressure point.
Every time the cruise control lever is
pressed upCor downD, the last speed
stored is increased or reduced.
iIf you accelerate to overtake, DISTRONIC
PLUS adjusts the vehicle's speed to the last
speed stored after you have finished
overtaking.
208Driving systems
Driving and parking