tow MERCEDES-BENZ GLA 2016 Owner's Guide

Stowage compartment in front of the arm-
rest (vehicles with automatic transmis-
sion) X
To open: press the marking on cover C .
i You can remove the non-slip mat and the
insert for cleaning. When removing the
insert you will have to overcome some
slight resistance.
Stowage compartment under the armrest
X
To open: on vehicles with movable armr-
ests, make sure that the armrest is in the
rearmost position. X
Press button C and fold the armrest up.
Depending on the vehicle equipment, the
armrest can be moved backwards or forwards
in a longitudinal direction.
Depending on the vehicle's equipment, the
following may be in the stowage compart-
ment: a multimedia connector unit with an SD
card slot and 2 USB ports, e.g. for use with an
iPod ®
, iPhone ®
or MP3 player; see the sepa-
rate operating instructions. Stowage compartment under the driver's
seat and front-passenger seat
G WARNING
If you exceed the maximum load for the stow-
age compartment, the cover may not be able
to restrain the items. Items may be thrown out
of the stowage compartment and hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Never exceed the maximum permissible load
for the stowage compartment. Stow and
secure heavy objects in the cargo compart-
ment.
The maximum permissible load of the stow-
age compartment is 2.6 lbs (1.5 kg).
X
To open: pull handle C up and fold
cover D forwards.
Stowage space in the rear
Stowage compartment in the rear center
console282
Stowage areas
Stowage and features

X
To open: pull down the top of stowage
compartment C by the edge of the handle.
i Depending on the vehicle's equipment,
there may be an open stowage space above
the stowage compartment.
Parcel nets Parcel nets are located: R
in the front-passenger footwell R
on the back of the driver's and the front-
passenger seat R
on the left and right-hand side in the cargo
compartment
Observe the loading guidelines ( Y
page 280)
and the safety notes regarding stowage
spaces ( Y
page 281).
Folding backrest on the front-
passenger seat
G WARNING
If the backrest of the front-passenger seat is
folded forward, rear seat passengers can
come in contact with parts of the seat mech-
anism. particularly in the event of an accident,
heavy braking or a sudden change of direc-
tion. There is a risk of injury.
If a passenger travels in the vehicle while the
front-passenger seat is folded forward, they
must sit in the rear seat behind the driver.
The backrest of the front-passenger seat can
be folded forwards to increase the cargo com-
partment capacity.
Once you no longer need the backrest on the
front-passenger side to be used as a load sur-
face, fold the backrest back into place. X
To fold forward: gently push the backrest
back. X
Pull release handle C and fold the back-
rest fully onto the seat cushion until it
engages. X
To fold back: gently push the backrest
down and pull release handle C .X
Fold the seat backrest back until it
engages.
Through-loading facility in the rear
X
To open: fold down seat armrest C .X
Pull the center head restraint on the rear
bench seat into the uppermost position
( Y
page 105).Stowage areas 283
Sto wag e an d features Z

X
Insert the seat belt into seat-belt holder C .
Folding the rear seat backrest back
! Make sure that the seat belt does not
become trapped when folding the rear seat
backrest back. Otherwise, it could be dam-
aged. X
Move the driver's or front-passenger seat
forward if necessary. X
Fold seat backrest C back until it engages.
Red lock status indicator D is no longer
visible. X
Adjust the head restraints if necessary
( Y
page 106). X
Move the driver's or front-passenger seat
back if necessary.
Adjusting the angle of the rear seat backr-
ests (cargo position) Vehicles with the cargo compartment pack-
age: to enlarge the cargo compartment, you
can adjust the rear seat backrests to a 15°
steeper angle (cargo position). X
Fold the seat backrest forward
( Y
page 284). X
Move handle C in the direction of the
arrow. X
Push back seat backrest D as far as han-
dle C until the backrest engages.
The backrest is now in the cargo position.
Securing cargo
Cargo tie-down rings General notes
Observe the following notes on securing
loads: R
Observe the loading guidelines
( Y
page 280). R
Secure the load using the cargo tie-down
rings. R
Distribute the load on the cargo tie-down
rings evenly. R
Do not use elastic straps or nets to secure
a load, as these are only intended as an
anti-slip protection for light loads. R
Do not route tie-downs across sharp edges
or corners. R
Pad sharp edges for protection.
Cargo compartment
C
Cargo tie-down rings Stowage areas 285
Stowage and features Z

Bag hook
G WARNING
The bag hooks cannot restrain heavy objects
or items of luggage. Objects or items of lug-
gage could be flung around and thereby hit
vehicle occupants when braking or abruptly
changing directions. There is a risk of injury.
Only hang light objects on the bag hooks.
Never hang hard, sharp-edged or fragile
objects on the bag hooks.
! The bag hook can bear a maximum load of
6.6lbs (3kg) and should not be used to
secure a load.
C
Bag hook
Parcel shelf
! The maximum load which may be placed
on the parcel shelf is 3.3 lbs (1 .5 kg).
X
To remove: detach straps C from the tail-
gate. X
Fold the parcel shelf downwards. X
Pull the parcel shelf out to the rear D .X
To install: place the parcel shelf on the
guide rails on the left and right. X
Push the parcel shelf evenly forwards using
both hands until it engages. X
Fold the parcel shelf up. X
Attach straps C to the tailgate.
Cargo net
Important safety notes
G WARNING
On its own, the cargo net cannot secure or
restrain heavy objects, items of luggage and
heavy loads. You could be hit by an unsecured
load during sudden changes in direction,
braking or in the event of an accident. There is
an increased risk of injury or even fatal injury.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping over, e.g. by
using tie downs, even if you are using the
cargo net.
It is important to use a cargo net if you load
the vehicle with small objects above the seat
backrests. For safety reasons, always use a
cargo net when transporting loads.
Damaged cargo nets can no longer fulfill their
protective function and must be replaced.
Visit a qualified specialist workshop.
Attaching and tightening the cargo net
You have two options for hooking in the cargo
net: R
with cargo compartment enlargement: the
brackets are behind the B ‑ pillar and the
cargo tie-down rings to tension the net are
on the sides of the rear-compartment foot-
well. R
without cargo compartment enlargement:
the brackets are behind the C-pillar and the
cargo tie-down rings to tension the net are
in the cargo compartment ( Y
page 285).286
Stowage areas
Stowage and features

The cargo net is located in the stowage space
under the cargo compartment floor
( Y
page 287). X
Open both Velcro fasteners and remove the
cargo net. X
Unroll and unfold the cargo net.
The joints on the upper and lower guide rod
should engage audibly.
Cargo net (with cargo compartment enlargement)
Cargo net (without cargo compartment enlarge-
ment) X
To attach and tighten: insert guide rod C
into bracket D .X
Attach belt hook

R
Always stow objects so that they cannot be
thrown around in such situations. R
Always make sure that objects do not pro-
trude from stowage spaces, parcel nets or
stowage nets. R
Close the lockable stowage spaces before
starting a journey. R
Stow and secure objects that are heavy,
hard, pointed, sharp-edged, fragile or too
large in the cargo compartment.
! Only use the cup holders for containers of
the right size and which have lids. The
drinks could otherwise spill.
Observe the loading guidelines ( Y
page 280).
The stowage compartments in the doors pro-
vide space for bottles: R
front: capacity up to 34 fl. oz. (1.0 l)R
rear: capacity up to 17 fl. oz. (0.5 l)
Cup holder in the front-compartment
center console
The cup holder and the rubber mat under-
neath can be removed for cleaning. Clean
them with clean, lukewarm water only. X
To remove: carefully pull in upper sections
of cup holder C on the driver's and front-
passenger sides until they release. X
Lift the cup holder upwards D until it can
be removed. X
To install: insert cup holder into lateral
curved sections D in the stowage com-
partment. Insert the cup holder so that the
wedge of the upper section of cup
holder C faces forwards. X
Press the cup holder downwards until it
engages on the right and left-hand sides.
Cup holder in the rear seat armrest
! Do not sit on or support your body weight
on the rear seat armrest when it is folded
down, as you could otherwise damage it.
! Close the cup holder before folding the
rear seat armrest up. Otherwise, the cup
holder could be damaged.
X
Fold down the rear seat armrest. X
To open: press the front of cup holder C
or D .
Cup holder C or D extends automatically. X
To close: slide cup holder C or D back
until it engages. Features 289
Stowage and features Z

Cigarette lighter
G WARNING
You can burn yourself if you touch the hot
heating element or the socket of the cigarette
lighter.
In addition, flammable materials can ignite if: R
the hot cigarette lighter falls R
a child holds the hot cigarette lighter to
objects, for example
There is a risk of fire and injury.
Always hold the cigarette lighter by the knob.
Always make sure that the cigarette lighter is
out of reach of children. Never leave children
unsupervised in the vehicle.
Your attention must always be focused on the
traffic conditions. Only use the cigarette
lighter when road and traffic conditions per-
mit.
X
Turn the SmartKey to position 2 in the igni-
tion lock ( Y
page 149).X
Vehicles with a stowage compartment
cover: press the lower section of cover C .
The stowage compartment opens. X
Press in cigarette lighter D .
Cigarette lighter D will pop out automati-
cally when the heating element is red-hot. 12 V sockets
General notes X
Turn the SmartKey to position 1 in the igni-
tion lock ( Y
page 149).
The sockets can be used for accessories with
a maximum draw of 180 W (15 A). Accesso-
rie s include suc h item s as charger s fo r mobile
phones.
If you use th e sockets fo r lon g period s whe n
th e engin e is switched off, th e battery may
discharge.
An emergency cut-out ensures that th e on -
boar d voltage doe s no t drop to o low. If th e on -
boar d voltage is to o low, th e power to th e
sockets is automatically cut . Thi s ensures
that ther e is sufficien t power to start th e
engine.
Socket in th e front-co mpartment center
console
X
Vehicles with a stowage compartment
cover: press the lower section of cover C .
The stowage compartment opens. X
Lift up the cover of socket D .Features 291
Sto wag e an d features Z

The indicator lamp in Roadside Assistance
button C flashes while the call is active.
The multifunction display shows the Con‐
necting Call message. The audio output
is muted.
If a connection can be made, the Call Con‐
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
i The audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 298).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
i The system has not been able to initiate a
Roadside Assistance call, if: R
the indicator lamp for Roadside Assis-
tance call button C is flashing continu-
ously. R
no voice connection to the Mercedes-
Benz Customer Assistance Center was
established. This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
MB Info call button
X
Press MB Info call button C .
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button C
flashes while the connection is being made.
The multifunction display shows the Con‐
necting Call message. The audio system
is muted.
If a connection can be made, the Call Con‐
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
i The audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu Features 295
Stowage and features Z

by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The system has not been able to initiate
an MB Info call, if: R
the indicator lamp in MB Info call but-
ton C is flashing continuously.R
no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-Benz Customer Assistance
Center. All other calls can be ended by pressing: R
the v button on the multifunction steer-
ing wheel R
the corresponding button on the audio sys-
tem or on COMAND for ending a telephone
call
i When a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND Downloading destinations
Downloading destinations gives you access
to a database with over 15 million points of
interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/impor-
tant destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
i If you select No , the address can be saved
in the address book.
i The destination download function is
available if the relevant mobile phone net-
work is available and data transfer is pos-
sible.
i The destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS Pack-
age and cannot be purchased separately.296
Features
Stowage and features

R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 R
Canada: Customer Service at
1-888-923-8367
You will be asked for your password. X
Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via: R
the Internet, under the "Owners Online"
section R
the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network is
accessible.
Vehicle remote closing
The valet locking feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may
be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely. X
Contact the following service hotlines: R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 R
Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotely message appears in the
multifunction display. USA only: alternatively, the vehicle can be
locked via: R
the Internet, under the "Owners Online"
section R
the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue a numbered incident
report. X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Vehicle remote malfunction diagnosis
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called.298
Features
Stowage and features