display MERCEDES-BENZ GLA 2019 Owners Manual

If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
iThe display of the multimedia system indi-cates that a call is active. During the call,you can change to the navigation menu bypressing the NAVI button on the multimediasystem, for example.
Voice output is not available.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
You receive information about operating yourvehicle, about the nearest Mercedes-Benz Ser-vice Center and about other products andservices from Mercedes-Benz.
USA only: you can find further information onthe Mercedes me connect system under "Own-ers Online" at http://www.mbusa.com.
iThe system has not been able to initiate anMB Info call, if:
Rthe indicator lamp in MB Info call but-tonCis flashing continuously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center hasbeen established.
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
Call priority
When service calls are active, e.g. RoadsideAssistance or MB Info calls, an emergency callcan still be initiated. In this case, an emer-gency call will take priority and override allother active calls.
The indicator lamp of the respective buttonflashes until the call is ended.
An emergency call can only be terminated bythe Mercedes-Benz Customer Assistance Cen-ter.
All other calls can be ended by pressing:
Rthevbutton on the multifunction steer-ing wheel
Rthe corresponding button in the multimediasystem to end the voice call
iWhen a call is initiated, the audio systemis muted. The mobile phone is no longerconnected to the multimedia system. How-ever, if you want to use your mobile phone,do so only when the vehicle is stationaryand in a safe location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access toa database with over 15 million points of inter-est (POIs). These can be downloaded on thenavigation system in your vehicle. If you knowthe destination, the address can be downloa-ded. Alternatively, you can obtain the locationof Points of Interest (POIs)/important destina-tions in the vicinity.
Furthermore, you can download routes with upto 20 way points.
You are prompted to confirm route guidanceto the address entered.
The system calculates the route and subse-quently starts the route guidance with theaddress entered.
iIf you selectNoNo, the address can be savedin the address book.
iThe Destination Download function isavailable if the relevant mobile phone net-work is available and data transfer is possi-ble.
iThe Destination Download function canonly be used if the vehicle is equipped witha navigation system.
Route Assistance
This service is part of the Mercedes me con-nect PLUS Package and cannot be obtainedseparately.
iYou can also use the Route Assistancefunction if your vehicle is not equipped witha navigation system.
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Within the framework of this service, youreceive a professional and reliable form of nav-igation support without having to leave yourvehicle.
The customer service representative finds asuitable route depending on your vehicle's cur-rent position and the desired destination. Youwill then be guided live through the currentroute section.
Search and Send
General notes
iTo use "Search & Send", your vehicle mustbe equipped with Mercedes me connect anda navigation system. Additionally, aMercedes me connect service subscriptionmust be completed.
"Search & Send" is a destination entry service.A destination address found on Google Maps™can be transferred via Mercedes me connectdirectly to your vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://www.maps.google.com and enter a destina-tion address into the entry field.
XTo send the destination address to the e-mail address of your Mercedes me con-nect account:click the corresponding but-ton on the website.
iExample:
If you select 'Send to vehicle' and then'Mercedes-Benz', the destination addresswill be sent to your vehicle.
XIf the "Send" dialog window appears:inthe corresponding field enter the e-mailaddress that you specified when setting upyour Mercedes me connect account.
XClick "Send".
iInformation on specific commands such as"Address entry" or "Send" can be found onthe website.
Calling up destination addresses
XSwitch on the ignition.The destination address is loaded into thevehicle's navigation system.
A display message appears, asking whethernavigation should be started.
XSelectYesYesby turningyRzor sliding

USA only: alternatively, the vehicle can beopened via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iVehicle remote opening is only possible ifthe corresponding mobile phone network isaccessible.
Vehicle remote closing
The vehicle valet locking feature can be usedwhen you have forgotten to lock the vehicleand you are no longer nearby.
The vehicle can then be locked by theMercedes-Benz Customer Assistance Center.
The vehicle can be immediately lockedremotely up to four days after the ignition waslast switched off. After this time, valet lockingmay be delayed by 15 to 60 minutes. After30 days the vehicle can no longer be lockedremotely.
XContact the following service hotlines:
RUSA:Mercedes-Benz Customer Assis-tance Center at 1-800-FOR-MERCedes(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at1-888-923-8367You will be asked for your password.
The next time you are inside the vehicle andyou switch on the ignition, theDoors LockedDoors LockedRemotelyRemotelymessage will appear on the multi-function display.
USA only: alternatively, the vehicle can belocked via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iThe vehicle valet locking feature is availa-ble when the relevant mobile phone networkis available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.The police will issue a numbered incidentreport.
XThis number will be forwarded to theMercedes-Benz Customer Assistance Centertogether with your PIN.The Mercedes-Benz Customer AssistanceCenter then tries to locate the system. TheMercedes-Benz Customer Assistance Centercontacts you and the local law enforcementagency if the vehicle is located.
However, only the law enforcement agencyis informed of the location of the vehicle.
iIf the anti-theft alarm system is activatedfor longer than 30 seconds, Mercedes meconnect automatically notifies theMercedes-Benz Customer Assistance Cen-ter.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-port for problems with your vehicle. During anexisting call, vehicle data is transferred to theCustomer Assistance Center. The customerservice representative can use the receiveddata to decide what kind of assistance isrequired. You are then, for example, guided tothe nearest Mercedes-Benz Service Center ora recovery vehicle is called.
If vehicle data needs to be transferred duringan MB Info call or a Roadside Assistance call,this is initiated by the Customer AssistanceCenter. You will see theRoadside Assis‐Roadside Assis‐tance Connectedtance Connectedmessage on the multimediasystem display. If the vehicle remote malfunc-tion diagnosis can be started, theRequestRequestfor vehicle diagnosis received.for vehicle diagnosis received.Start vehicle diagnosis?Start vehicle diagnosis?messageappears in the display.
XConfirm the message withYesYes.
XWhen theVehicle diagnosis: PleaseVehicle diagnosis: Pleasestart ignitionstart ignitionmessage appears, turnthe SmartKey to position2in the ignitionlock (Ypage 125).
XWhen thePlease follow the instruc‐Please follow the instruc‐tions received by phone and movetions received by phone and moveyour vehicle to a safe positionyour vehicle to a safe positionmes-
266Features
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sage appears, follow the customer servicerepresentative's instructions.The message in the display disappears.
If you selectCancelCancelthe remote malfunctiondiagnosis is canceled completely.
The vehicle operating state check begins.You will see theVehicle diagnosisVehicle diagnosisactivated.activated.message.
When the diagnosis is completed, theSendSendvehicle diagnostics data (Voice con‐vehicle diagnostics data (Voice con‐nection may be interrupted duringnection may be interrupted duringdata transfer)data transfer)message appears. The vehi-cle data can now be sent to the CustomerAssistance center.
XPressOKOKto confirm the message.The voice connection with the CustomerAssistance Center is terminated.
You will see theVehicle Diagnosis:Vehicle Diagnosis:Transferring data...Transferring data...message.
The vehicle data is sent to the CustomerAssistance Center.
Depending on what the customer service rep-resentative agreed with you, the voice connec-tion is re-established after the transfer is com-plete. If necessary, you will be contacted at alater time by another means, e.g. by e-mail orphone.
Another function of the Vehicle Health Checkis the transfer of service data to the CustomerAssistance Center. If a service is due, the mul-timedia system display shows a message tothis effect together with information about anyspecial offers at your workshop.
USA only: this information can also be calledup under "Owners Online" at http://www.mbusa.com.
Information on Roadside Assistance(Ypage 26).
Downloading routes
Downloading routes allows you to transfer andsave predefined routes in the navigation sys-tem. To do this, an SD memory card must beinserted into the multimedia system. If no SDmemory card is inserted, you must insert thecard into the card slot on the multimedia sys-tem before saving the route.
A route can be prepared and sent either by acustomer service representative or via theMercedes me connect portal on the Internet.
Each route can include up to 20 way points.Once a route has been received by the naviga-tion system, you will see thehas been saved to memory card. Dohas been saved to memory card. Doyou want to start route guidance?you want to start route guidance?mes-sage in the multimedia system display. Theroute is saved to the SD memory card.
XTo start route guidance:selectYesYes.An overview of the route is shown in the dis-play.
iIf you selectNoNo, the saved route can becalled up later via the navigation menu.
XSelectStartStart.Route guidance starts.
iDownloaded and saved routes can becalled up again in the multimedia system.
You can find information about this in theseparate operating instructions.
Speed alert
You can define the upper speed limit, whichmust not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi-cle, a message will be sent to the CustomerAssistance Center. The Customer AssistanceCenter then forwards this information to you.
You can select the way in which you receivethis information beforehand. Possible optionsinclude text message, e-mail or an automatedcall.
The data you receive contains the followinginformation:
Rthe location where the speed limit wasexceeded
Rthe time at which the speed limit was excee-ded
Rthe selected speed limit which was excee-ded
Geo fencing
Geo fencing allows you to select areas whichthe vehicle should not enter or leave. You willbe informed if the vehicle crosses the bounda-ries of the selected areas. You can select theway in which you receive this informationbeforehand. Possible options include text mes-sage, e-mail or an automated call.
The area can be determined as either a circleor a polygon with a maximum of ten corners.
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Stowage and features
Z

Example: engine oil cap
XTurn capCcounter-clockwise and removeit.
XAdd engine oil.If the oil level is at or below the MIN markon the oil dipstick, add 1.1 US qt (1.0 liter)of engine oil.
XReplace capCon the filler neck and turnclockwise.Ensure that the cap locks into placesecurely.
XCheck the oil level again with the oil dipstick(Ypage 274).
Further information on engine oil(Ypage 336).
Checking and adding other service
products
Checking coolant level
GWARNING
The cooling system is pressurized, particu-
larly when the motor is warm. If you open
the cap, you could be scalded if hot coolant
sprays out. There is a risk of injury.
Let the engine cool down before you open
the cap. Wear protective gloves and protec-
tive eyewear when opening. Open the cap
slowly to release pressure.
!The coolant level must only be checkedand corrected when the engine has cooleddown (coolant temperature under 104 ‡(40 †). Checking the coolant level when thecoolant temperature is over 104 ‡ (40 †)can lead to damage to the engine or theengine cooling system.
XPark the vehicle on a level surface.
Only check the coolant level when the vehi-cle is on a level surface and the engine hascooled down.
XTurn the SmartKey to positionHin the igni-tion lock (Ypage 125).
XCheck the coolant temperature display inthe instrument cluster.The coolant temperature must be below104 ‡ (40 †).
XTurn the SmartKey to positionZ(Ypage 125) in the ignition lock .
XSlowly turn capCcounter-clockwise and torelieve excess pressure.
XTurn capCfurther counter-clockwise andremove it.If the coolant is at the level of marker bar

GWARNING
If you open the hood when the drive system
has overheated or during a fire in the engine
compartment, you could come into contact
with hot gases or other escaping operating
fluids. There is a risk of burns.
Let the overheated components cool down
before opening the hood. In the event of a
fire in the engine compartment, keep the
hood closed and call the fire service.
GWARNING
Windshield washer concentrate is highly
flammable. If windshield washer concentrate
gets onto hot components of the engine or
the exhaust system, it can ignite. There is a
risk of fire and injury.
Make sure that windshield washer concen-
trate is not spilled in the vicinity of the filler
neck.
XTo open:pull capCupwards by the tab.
XAdd the premixed washer fluid.
XTo close:press capConto the filler neckuntil it engages.
If the washer fluid level drops below the rec-ommended minimum of 1 liter, a messageappears in the multifunction display promptingyou to add washer fluid (Ypage 228).
Further information on windshield washerfluid/antifreeze (Ypage 338).
ASSYST PLUS
Service message
The ASSYST PLUS service interval displayinforms you of the next service due date.
You can find information on the type of serviceand service intervals in the Maintenance Book-let.
You can obtain further information from anauthorized Mercedes-Benz Center or athttp://www.mbusa.com (USA only).
iThe ASSYST PLUS service interval displaydoes not show any information on theengine oil level. Observe the notes on theengine oil level (Ypage 274).
The multifunction display shows a servicemessage for several seconds, e.g.:
RService A in .. daysService A in .. days
RService A dueService A due
RService A overdue by .. daysService A overdue by .. days
Depending on the operating conditions of thevehicle, the remaining time or distance untilthe next service due date is displayed.
The letterAAorBB, possibly in connection with anumber or another letter, indicates the type ofservice.AAstands for a minor service andBBfora major service.
You can obtain further information from anauthorized Mercedes-Benz Center.
The ASSYST PLUS service interval display doesnot take into account any periods of time dur-ing which the battery is disconnected.
Maintaining the time-dependent service sched-ule:
XNote down the service due date displayed inthe multifunction display before disconnect-ing the battery.
or
XAfter reconnecting the battery, subtract thebattery disconnection periods from the ser-vice date shown on the display.
Hiding a service message
XPress thevor8button on the steer-ing wheel.
ASSYST PLUS277
Maintenance and care
Z

Displaying service messages
XSwitch on the ignition.
XPress theYorebutton to select theServ.Serv.menu.
XPress thecordbutton to select theASSYST PLUSASSYST PLUSsubmenu and confirm bypressing thevbutton.The service due date appears in the multi-function display.
Information about Service
Resetting the ASSYST PLUS service
interval display
!If the ASSYST PLUS service interval dis-play has been inadvertently reset, this set-ting can be corrected at a qualified special-ist workshop.
Have service work carried out as describedin the Maintenance Booklet. This may other-wise lead to increased wear and damage tothe major assemblies or the vehicle.
A qualified specialist workshop, e.g. an author-ized Mercedes-Benz Center, will reset theASSYST PLUS service interval display after theservice work has been carried out. You canalso obtain further information on mainte-nance work, for example.
Special service requirements
The specified maintenance interval takes onlythe normal operation of the vehicle intoaccount. Under arduous operating conditionsor increased load on the vehicle, maintenancework must be carried out more frequently, forexample:
Rregular city driving with frequent intermedi-ate stops
Rif the vehicle is primarily used to travel shortdistances
Ruse in mountainous terrain or on poor roadsurfaces
Rif the engine is often left idling for long peri-ods
Rin particularly dusty conditions, or if air-recirculation mode is frequently used
In these or similar operating conditions, havethe interior filter, engine air cleaner, engine oil
and oil filter, for example, changed more fre-quently. Under arduous operating conditions,the tires must be checked more often. Furtherinformation can be obtained at a qualified spe-cialist workshop, e.g. an authorized Mercedes-Benz Center.
Driving abroad
An extensive Mercedes-Benz Service networkis also available in other countries. You canobtain further information from any authorizedMercedes-Benz Center.
Care
General notes
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
!When cleaning your car, do not use:
Rdry, coarse or hard cloths
Rabrasive cleaning agents
Rsolvents
Rcleaning agents containing solvents
Do not scrub.
Do not touch the surfaces and films withhard objects, e.g. rings or ice scrapers. Oth-erwise, you may scratch or damage the sur-faces and films.
!Do not park your vehicle for a long periodof time directly after cleaning, particularlyafter cleaning the wheel rim with wheelcleaner. Wheel cleaner can lead to theincreased corrosion of the brake discs andpads. Therefore, drive for a few minutesafter cleaning. By heating up the brakes, thebrake discs and pads dry. The vehicle canthen be parked for a long period of time.
Regular care of your vehicle is a condition forretaining the quality in the long term.
Use care products and cleaning agents recom-mended and approved by Mercedes-Benz.
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Maintenance and care

XClean sensorsCof the driving systemswith water, car shampoo and a soft cloth.
Cleaning the rear view camera
!Do not clean the camera lens and the areaaround the rear view camera with a powerwasher.
XMake sure that the vehicle is at a standstilland the SmartKey is in positionHin theignition lock.
XOpen the camera cover for cleaning via themultimedia system (see Digital Operator'sManual).
XTo clean the rear view camera:use clearwater and a soft cloth to clean cameralensC.
Cleaning the exhaust pipes
GWARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could
burn yourself. There is a risk of burns.
Always be particularly careful and supervise
children closely around the exhaust pipe and
the exhaust pipe trims. Allow these compo-
nents to cool down before touching them.
!Do not clean the exhaust pipe with acid-based cleaning agents, such as bathroomcleaner or wheel cleaner.
!Mercedes‑AMG vehicles with black tail-pipes: black chrome trims must not be pol-ished with a chrome polish as this will causethem to lose their black shine. For optimalcare, the faceplates should be rubbed with alightly oiled cloth after every car wash. Com-mercially available engine oils and care oilsare suitable for use.
For heavier soiling, you can apply a finepaintwork polish with a microfiber cloth.Remove the excess polish residue after pol-ishing.
Impurities combined with the effects of roadgrit and corrosive environmental factors maycause flash rust to form on the surface. Youcan restore the original shine of the exhaustpipe by cleaning it regularly, especially in win-ter and after washing.
XClean the exhaust pipe with a care producttested and approved by Mercedes-Benz.
Interior care
Cleaning the display
!For cleaning, do not use any of the follow-ing:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household clean-ing agents
These may damage the display surface. Donot put pressure on the display surface
Care283
Maintenance and care
Z

when cleaning. This could lead to irreparabledamage to the display.
XBefore cleaning the display, make sure thatit is switched off and has cooled down.
XClean the display surface using a commer-cially available microfiber cloth andTFT/LCD display cleaner.
XDry the display surface using a dry micro-fiber cloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents contain-
ing solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts
may come loose in the event of air bag
deployment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Never attach the following to plastic surfa-ces:
Rstickers
Rfilms
Rperfume oil container or similar
You could otherwise damage the plastic.
!Do not allow cosmetics, insect repellent orsunscreen to come into contact with theplastic trim. This maintains the high-qualitylook of the surfaces.
XWipe the plastic trim with a damp, lint-freecloth, e.g. a microfiber cloth.
XHeavy soiling:use care and cleaning prod-ucts recommended and approved byMercedes-Benz.The surface may change color temporarily.Wait until the surface is dry again.
Cleaning the steering wheel and gear
or selector lever
XThoroughly wipe with a damp cloth or useleather care agents that have been recom-mended and approved by Mercedes-Benz.
Cleaning genuine wood and trim ele-
ments
!Do not use solvent-based cleaning agentssuch as tar remover, wheel cleaners, pol-ishes or waxes. There is otherwise a risk ofdamaging the surface.
!Do not use chrome polish on trim pieces.The trim pieces have a chrome look but aremostly made of anodized aluminum and canlose their shine if chrome polish is used.Use a damp, lint-free cloth instead whencleaning the trim pieces.
If the chrome-plated trim pieces are verydirty, you can use a chrome polish. If youare unsure as to whether the trim pieces arechrome-plated or not, consult an authorizedMercedes-Benz Center.
XWipe the wooden trim and trim pieces witha damp, lint-free cloth, e.g. a microfibercloth.
XHeavy soiling:use care and cleaning prod-ucts recommended and approved byMercedes-Benz.
Cleaning the seat covers
General notes
!Do not use a microfiber cloth to clean cov-ers made out of real leather, artificial leatheror DINAMICA. If used often, these can dam-age the cover.
Note that regular care is essential to ensurethat the appearance and comfort of the coversis retained over time.
Genuine leather seat covers
!To retain the natural appearance of theleather, observe the following cleaninginstructions:
RClean genuine leather covers carefullywith a damp cloth and then wipe the cov-ers down with a dry cloth.
RMake sure that the leather does notbecome soaked. It may otherwise becomerough and cracked.
ROnly use leather care agents that havebeen tested and approved by Mercedes-Benz. You can obtain these from a quali-fied specialist workshop.
Leather is a natural product.
284Care
Maintenance and care

XSwitch off the engine.
XVehicles without KEYLESS-GO:removethe SmartKey from the ignition lock.
XVehicles with KEYLESS-GO start-func-tion or KEYLESS-GO:open the driver'sdoor.The vehicle electronics are now in positionZ. This is the same as the SmartKey havingbeen removed.
XVehicles with KEYLESS-GO start-func-tion or KEYLESS-GO:remove the Start/Stop button from the ignition lock(Ypage 125).
XMake sure that the engine cannot be startedvia your smartphone (Ypage 126).
XMake sure that the passengers are notendangered as they do so. Make sure thatno one is near the danger area while awheel is being changed. Anyone who is notdirectly assisting in the wheel changeshould, for example, stand behind the bar-rier.
XGet out of the vehicle. Pay attention to traf-fic conditions when doing so.
XClose the driver's door.
MOExtended tires (tires with run-flat
properties)
General notes
With MOExtended tires (tires with run flatcharacteristics), you can continue to drive yourvehicle even if there is a total loss of pressurein one or more tires. The affected tire must notshow any clearly visible damage.
You can recognize an MOExtended tire by theMOExtended marking which appears on thesidewall of the tire. You will find this markingnext to the tire size designation, the load-bear-ing capacity and the speed index(Ypage 320).
MOExtended tires may be used only in con-junction with an activated tire pressure losswarning system (Canada only) or tire pressuremonitor (USA only).
If a pressure loss warning messageappears in the multifunction display:
Robserve the instructions in the display mes-sages (Ypage 223).
Rcheck the tire for damage
Rif driving on, observe the following notes
The driving distance possible in run-flat modeis approximately 50 miles (80 km) when thevehicle is partially laden. When the vehicle isfully laden it is approximately 19 miles(30 km).
In addition to the vehicle load, the driving dis-tance possible depends upon:
RVehicle speed
RRoad condition
ROutside temperature
The driving distance possible in run-flat modemay be reduced by extreme driving conditionsor maneuvers, or it can be increased through amoderate style of driving.
The driving distance possible in run-flat modeis counted from the moment the tire pressureloss warning appears in the multifunction dis-play.
You must not exceed the maximum permissi-ble speed for limp-home mode of 50 mph(80 km/h).
When replacing one or all tires, please observethe following specifications for your vehicle'stires:
RSize
RType and
RThe "MOExtended" marking
If a tire has gone flat and cannot be replacedwith an MOExtended tire, a standard tire maybe used as a temporary measure. Make surethat you use the proper size and type (summeror winter tire).
Vehicles equipped with MOExtended tires arenot equipped with a TIREFIT kit at the factory.It is therefore recommended that you addition-ally equip your vehicle with a TIREFIT kit if youmount tires that do not feature run-flat charac-teristics, e.g. winter tires. A TIREFIT kit may beobtained from a qualified specialist workshop.
288Flat tire
Roadside Assistance