brake MERCEDES-BENZ GLC 2017 Owners Manual

1, 2, 3 ...4ETS (Electronic Traction System)
see ETS/4ETS (Electronic Trac-
tion System)
4MATIC (permanent four-wheel
drive) .................................................. 175
12 V socket
see Socket (12 V)
115 V socket ...................................... 294
360° camera
Cleaning ........................................ .3 16
Display in the multimedia system .. 188
Function/notes ............................ .1 87
AABS (Anti-lock Braking System)
Display message ............................ 228
Function/notes ................................ 65
Warning lamp ................................. 259
Accident
Automatic measures after an acci-
dent ................................................. 58
Activating media mode
General notes ................................ 276
Activating/deactivating cooling
with air dehumidification ................. 125
Active Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 221
Display message ............................ 246
Function/notes ............................ .1 97
Active Lane Keeping Assist
Activating/deactivating (on-
board computer) ............................ 221
Display message ............................ 245
Function/information .................... 200
Active light function
Display message ............................ 239
Active Parking Assist
Canceling ....................................... 182
Detecting parking spaces .............. 179
Exiting a parking space .................. 181
Function/notes ............................. 178
Important safety notes .................. 178
Parking .......................................... 180
ADAPTIVE BRAKE ................................. 73 Adaptive Brake Assist
Function/notes ................................ 69
Adaptive Damping System
Function/notes ............................. 174
Adaptive Damping System (ADS) ..... 173
Adaptive Highbeam Assist
Display message ............................ 240
Function/notes ............................. 113
Switching on/off ........................... 114
Additional speedometer ................... 223
Additives (engine oil) ........................ 368
Address book
see also Digital Operator's Man-
ual .................................................. 268
Adjusting the volume
Multimedia system ........................ 269
Air bags
Deployment ..................................... 55
Display message ............................ 237
Front air bag (driver, front
passenger) ....................................... 49
Important safety notes .................... 48
Introduction ..................................... 48
Knee bag .......................................... 50
Occupant Classification System
(OCS) ............................................... 51
P ASSENGER AIR BAG indicator
lamps ............................................... 44
Side impact air bag .......................... 50
Window curtain air bag .................... 50
AIR BODY CONTROL
Display message ............................ 244
Function/notes ............................. 172
Lowering the rear of the vehicle .... 174
Raising the rear of the vehicle ....... 174
Setting the normal vehicle level ..... 173
Setting the raised vehicle level ...... 173
Air filter (display message) .............. 243
Air suspension
see AIR BODY CONTROL
Air vents
Important safety notes .................. 129
Rear ............................................... 130
Setting ........................................... 129
Setting the center air vents ........... 130
Setting the side air vents ............... 130
Air-conditioning system
see Climate control4
Index

Replacin g bulbs ............................ .1 18
Bag hook ............................................ 284
Ball coupling
Installing ........................................ 204
Removing ....................................... 206
BAS (Brake Assist System) ................. 65
BAS PLUS with Cross-Traffic Assist
(Brake Assist PLUS with Cross-
Traffic Assist)
Function/notes ................................ 66
Important safety notes .................... 66
Battery (SmartKey)
Checking .......................................... 80
Important safety notes .................... 80
Replacing ......................................... 80
Battery (vehicle)
Charging ........................................ 327
Display message ............................ 241
Important safety notes .................. 325
Jump starting ................................. 328
Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 221
Display message ............................ 246
Notes/function .............................. 193
see Active Blind Spot Assist
Blootooth ®
Connecting a different mobile
phone ............................................ 276
BlueTEC
see DEF
Bluetooth ®
Searching for a mobile phone ....... .2 75
see also Digital Operator's Man-
ual ................................................. .2 68
Telephony ...................................... 275
Brake Assist
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 233
Notes ............................................. 368
Brake force distribution
see EBD (electronic brake force
distribution)
Brake linings
Display message ............................ 233 Brakes
ABS ................................................. .6 5
Adaptive Brake Assist ...................... 69
BAS .................................................. 65
BAS PLUS with Cross-Traffic
Assist ............................................... 66
Brake fluid (notes) ......................... 368
Display message ............................ 228
EBD .................................................. 73
Hill start as sist ............................... 136
HO LD function ............................... 171
Important safety notes .................. 159
Maintenance .................................. 160
Parking brake ................................ 155
Riding tips ...................................... 159
Warning lamp ................................. 258
Breakdown
Where will I find...? ........................ 319
see Flat tire
see Towing away
Brightness control (instrument
cluster lighting) ................................... 35
Buttons on the steering wheel ......... 209
C
California
Important notice for retail cus-
tomers and lessees .......................... 28
Calling up a malfunction
see Display messages
Calling up the climate control bar
Multimedia system ........................ 272
Calling up the climate control
menu
Multimedia system ........................ 272
Camera
see 360° camera
see Rear view camera
Car
see Vehicle
Care
360° camera ................................. 316
Car wash ........................................ 311
Carpets .......................................... 318
Display ........................................... 316
Exhaust pipe .................................. 316
Exterior lights ................................ 3156
Index

DEF
Addin g .......................................... .1 51
Display message ............................ 243
Displaying level and range ............. 219
Filling capacity ............................... 367
Important safety notes .................. 367
Low outside temperatures ............. 367
Purity ............................................. 367
DEF ®
Additives ........................................ 367
Diagnostics connection ..................... .3 1
Diesel .................................................. 36 6
Digital Operator's Manua l
Help ................................................ .2 6
Introduction .................................... .2 6
Digital speedomete r ........................ .2 13
DIRECT SELECT lever
Automatic transmission ................. 141
Display
see Display messages
see Warning and indicator lamps
Display messages
ASSYST PLUS ................................ 310
Calling up (on-board computer) ..... 227
Driving systems ............................ .2 44
Engine ............................................ 240
General notes ................................ 227
Hiding (on-board computer) ........... 227
Introduction ................................... 227
Lights ............................................. 239
Safety systems .............................. 228
SmartKey ....................................... 255
Tires ............................................... 250
Vehicle .......................................... .2 52
Distance recorder ............................ .2 12
Distance warning (warning lamp) .... 265
Distance warning function
Function/notes ................................ 68
Distance warning system
see COLLISION PREVENTION
ASSIST PLUS
DI STRONIC PL US
Acti
vating ....................................... 165
Activation conditions ..................... 165
Cruise control lever ....................... 165
Deactivating ................................... 169
Display message ............................ 247 Displays in the instrument cluster .. 168
Driving tips ................................... .1 69
Driving with DISTRONIC PLUS ....... 166
Function/notes ............................ .1 64
Important safety notes .................. 164
Setting a speed .............................. 167
Setting the specified minimum
distance ......................................... 167
Stopping ........................................ 167
with Steering Assist and Stop&Go
Pilot ............................................... 169
Doors
Automatic locking (switch) .............. .8 4
Central locking/unlocking
(Sm artKey) ...................................... .7 7
Control panel .................................. .4 2
Display message ............................ 254
Emergency locking ........................... 84
Emergency unlocking ....................... 84
Important safety notes .................... 83
Opening (from inside) ...................... 83
Drinking and driving ......................... 157
Drive program
Automatic transmission ................. 144
SETUP (on-board computer,
Mercedes-AMG vehicles) ............... 225
Drive programs
Display (DIRECT SELECT lever) ...... 142
DYNAMIC SELECT switch .............. 139
Driver's door
see Doors
Driving abroad
Mercedes-Benz Service ................. 311
Driving Assistance PLUS package ... 197
Driving on flooded roads .................. 161
Driving safety system
Crosswind Assist ............................. 73
Driving safety systems
ABS (Anti-lock Braking System) ....... 65
ADAPTIVE BRAKE ............................. 73
Adaptive Brake Assist ...................... 69
BAS ( Bra ke Assist System) .............. 65
BAS PLUS with Cross-Traffic
Assist ............................................... 66
COLLISION PREVENTION ASSIST
PLUS ................................................ 67
Distance warning function ............... 68 Index 9

EBD (electronic brake force distri-
bution) ............................................. 73
ESP ®
(Electronic Stability Pro-
gram) ............................................... 70
Important safety information ........... 65
Overview .......................................... 64
PRE-SAFE ®
Brake ............................. 73
STEER CONTROL ............................. 75
Driving system
AIR BODY CONTROL ...................... 172
AMG sports suspension based on
AIR BODY CONTROL ...................... 174
Driving systems
360°camera .................................. 187
Active Blind Spot Assist ................. 197
Active Lane Keeping Assist ............ 200
Active Parking Assist ..................... 178
ATTENTION ASSIST ........................ 191
Blind Spot Assist ............................ 193
Cruise control ................................ 162
Display message ............................ 244
DISTRONIC PLUS ........................... 164
DISTRONIC PLUS with Steering
Assist and Stop&Go Pilot ............... 169
Driving Assistance Plus package ... 197
HOLD function ............................... 171
Lane Keeping Assist ...................... 195
Lane Tracking package .................. 193
PARKTRONIC ................................. 175
Rear view camera .......................... 182
Traffic Sign Assist .......................... 192
Driving tips
Automatic transmission ................. 143
Brakes ........................................... 159
Break-in period .............................. 131
DISTRONIC PLUS ........................... 169
Downhill gradient ........................... 159
Drinking and driving ....................... 157
Driving in winter ............................. 161
Driving on flooded roads ................ 161
Driving on wet roads ...................... 161
Exhaust check ............................... 158
Fuel ................................................ 157
General .......................................... 157
Hydroplaning ................................. 161
Icy road surfaces ........................... 161
Important safety notes .................. 131 Limited braking efficiency on sal-
ted roads ....................................... 160
Snow cha ins .................................. 338
Su bjecting brakes to a load ........... 160
The first 1000 miles (1500 km) ..... 131
Towing a trailer .............................. 203
Wet road surface ........................... 160
DVD video
Operating (on-board computer) ..... 217
see also Digital Operator's Man-
ual .................................................. 268
DYNAMIC SELECT switch
Automatic transmission ................. 139
Climate control (3-zone automatic
climate control) ............................. 124
E EASY-ENTRY feature
Function/notes ............................. 105
EASY-EXIT feature
Function/notes ............................. 105
EBD (electronic brake force distri-
bution)
Display message ............................ 230
Function/notes ................................ 73
ECO display
Function/notes ............................. 158
On-board computer ....................... 213
ECO start/stop function
Automatic engine start .................. 137
Automatic engine switch-off .......... 136
Deactivating/activating ................. 137
General information ....................... 136
Important safety notes .................. 136
Introduction ................................... 136
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Emergency
Automatic measures after an acci-
dent ................................................. 58
Emergency release
Driver's door .................................... 84
Vehicle ............................................. 84
Emergency Tensioning Devices
Activation ......................................... 55
Emergency unlocking
Tailgate ............................................ 8910
Index

Oil
see Engine oil
On-board computer
AMG menu .................................... .2 24
Assistance graphic menu .............. .2 19
Assistance menu ........................... 220
Display messages .......................... 227
Displaying a service message ....... .3 10
Displays and operation .................. 208
DISTRONIC PLUS ........................... 168
Factory settings ............................. 223
G-Meter ......................................... 224
Head-up display ............................. 211
Head-up display menu ................... 222
Important safety notes .................. 208
Instrument cluster menu ............... 223
Lights menu ................................... 223
Media menu ................................... 216
Menu overview .............................. 212
Message memory .......................... 227
Navigation menu ............................ 214
RACETIMER ................................... 225
Radio menu ................................... 216
Service menu ................................. 219
Settings menu ............................... 220
Standard display ............................ 212
Telephone menu ............................ 218
Trip menu ...................................... 212
Video DVD operation ..................... 217
Opening and closing the side trim
panels ................................................. 118
Operating safety
Declaration of conformity ................ 30
Important safety notes .................... 30
Operating system
see On-board computer
Operation
Digital Operator's Manual ................ 26
Operator's Manual
Overview .......................................... 28
Vehicle equipment ........................... 28
Outside temperature display ........... 209
Overhead control panel ...................... 41
Override feature
Rear side windows ........................... 64 P Paddle shifters
see Steering wheel paddle shifters
Paint code number ............................ 363
Paintwork (cleaning instructions) ... 313
Panic alarm .......................................... 43
Panorama roof with power tilt/
sliding panel
Important safety notes .................... 93
Operating ......................................... 94
Problem (malfunction) ..................... 96
Rain closing feature ......................... 95
Reversing feature ............................. 94
Panoramic roof
Operating the roller sunblinds .......... 95
Parcel net ........................................... 286
Parking
Important safety notes .................. 154
Parking brake ................................ 155
Parking position for the exterior
mirror on the front-passenger
side ................................................ 108
Rear view camera .......................... 182
Switching off the engine ................ 155
see PARKTRONIC
Parking aid
see 360° camera
see Active Parking Assist
see Exterior mirrors
see PARKTRONIC
see Rear view camera
Parking Assist
Display message ............................ 246
Parking brake
Applying automatically ................... 156
Applying or releasing manually ...... 156
Display message ............................ 230
Electric parking brake .................... 155
Emergency braking ........................ 157
General notes ................................ 155
Releasing automatically ................. 156
Warning lamp ................................. 262
Parking lamps
Switching on/off ........................... 112
PARKTRONIC
Deactivating/activating ................. 177
Driving system ............................... 17516
Index

Function/notes ............................. 175
Important safety notes .................. 175
Problem (malfunction) ................... 178
Range of the sensors ..................... 176
Warning display ............................. 177
PASSENGER AIR BAG
Display message ............................ 237
Indicator lamps ................................ 44
Problems (malfunction) .................. 237
Perfume atomizer
Operating ....................................... 128
Problem (malfunction) ................... 129
Setting the perfume intensity
(multimedia system) ...................... 272
Vial ................................................ 128
Pets in the vehicle ............................... 64
Phone book
see also Digital Operator's Man-
ual .................................................. 268
Plastic trim (cleaning instruc-
tions) .................................................. 317
Power washers .................................. 313
Power windows
see Side windows
PRE-SAFE ®
(anticipatory occupant
protection)
Display message ............................ 234
Operation ......................................... 57
PRE-SAFE ®
Brake
Activating/deactivating ................. 221
Display message ............................ 234
Function/notes ................................ 73
Important safety notes .................... 74
Warning lamp ................................. 265
PRE-SAFE ®
PLUS (anticipatory
occupant protection PLUS)
Operation ......................................... 58
Protection against theft
ATA (Anti-Theft Alarm system) ......... 76
Immobilizer ...................................... 76
Protection of the environment
General notes .................................. 27
Pulling away
Automatic transmission ................. 135
General notes ................................ 135
Hill start assist ............................... 136
Trailer ............................................ 135 Q QR code
Mercedes-Benz Guide App ................. 1
Rescue card ..................................... 32
Qualified specialist workshop ........... 31
Quick access for audio and tele-
phone
Changing the station/music
track .............................................. 271
R RACE TIMER (on-board computer,
Mercedes-AMG vehicles) .................. 225
Radar sensor system
Display message ............................ 235
Radiator cover ................................... 307
Radio
Selecting a station ......................... 216
Radio mode
see also Digital Operator's Man-
ual .................................................. 268
Radio-wave reception/transmis-
sion in the vehicle
Declaration of conformity ................ 30
Rain closing feature (panorama
roof with power tilt/sliding panel) .... 95
Reading lamp ..................................... 115
Rear compartment
Setting the air vents ...................... 130
Rear fog lamp
Display message ............................ 239
Switching on/off ........................... 112
Rear seat
Adjusting the angle of the backr-
ests ................................................ 283
Rear seat backrest
Display message ............................ 254
Rear seats
Display message ............................ 254
Rear view camera
"Reverse parking" function ............ 184
Cleaning instructions ..................... 316
Coupling up a trailer function ........ 186
Display in the multimedia system .. 183
General notes ................................ 182 Index 17

Important safety guidelines ............ .4 5
Introduction .................................... .4 4
Releasin g ......................................... 47
Warning lamp ................................. 256
Warning lamp (function) ................... 47
Seats
Adjusting (AMG Performance
Seat) .............................................. 102
Adjusting (electrically) ................... 100
Adjusting the 4-way lumbar sup-
port ................................................ 102
Adjusting the head restraint .......... 100
Calling up a stored setting (mem-
ory function) .................................. 110
Cleaning the cover ......................... 317
Folding the backrest (rear com-
partment) forwards/back .............. 281
Important safety notes .................... 98
Seat heating .................................. 102
Seat heating problem .................... 104
Seat ventilation .............................. 103
Seat ventilation problem ................ 104
Storing settings (memory func-
tion) ............................................... 109
Securing a load
see Securing cargo
Securing cargo .................................. 284
Selector lever
Cleaning ......................................... 317
see Automatic transmission
Sensors (cleaning instructions) ....... 315
Service menu (on-board com-
puter) .................................................. 219
Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 368
Coolant (engine) ............................ 368
DEF special additives ..................... 367
Engine oil ....................................... 367
Fuel ................................................ 364
Important safety notes .................. 364
Refrigerant (air-conditioning sys-
tem) ............................................... 369
Washer fluid ................................... 369
Setting the date/time format
see also Digital Operator's Man-
ual .................................................. 268 Setting the language
see also Digital Operator's Man-
ual .................................................. 268
Setting the time
see also Digital Operator's Man-
ual .................................................. 268
Settings
Factory (on-board computer) ......... 223
On-board computer ....................... 220
SE TUP ( on-board computer,
Me
rcedes-AMG vehicles) .................. 225
Side impact air bag ............................. 50
Side marker lamp (display mes-
sage) ................................................... 239
Side running board
Cleaning ......................................... 315
Side windows
Cleaning ......................................... 314
Convenience closing feature ............ 91
Convenience opening feature .......... 91
Important safety information ........... 90
Opening/closing .............................. 90
Problem (malfunction) ..................... 93
Resetting ......................................... 92
Reversing feature ............................. 90
SIRIUS services
see also Digital Operator's Man-
ual .................................................. 268
Ski and snowboard bag .................... 280
Sliding sunroof
Important safety notes .................... 93
Problem (malfunction) ..................... 96
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery ....................... 80
Changing the programming ............. 79
Checking the battery ....................... 80
Convenience closing feature ............ 92
Convenience opening feature .......... 91
Display message ............................ 255
Door central locking/unlocking ....... 77
Important safety notes .................... 77
KEYLESS-GO start function .............. 79
Loss ................................................. 81
Mechanical key ................................ 79
Overview .......................................... 77
Positions (ignition lock) ................. 132 Index 19

Locking (in an emergency) ............... 84
Locking (SmartKey) .......................... 77
Lowering ........................................ 360
Maintenance .................................... 29
Operating safety .............................. 30
Operation outside the USA/
Canada ............................................ 29
Parking .......................................... 154
Parking for a long period ................ 157
Pulling away ................................... 135
Raising ........................................... 357
Reporting problems ......................... 31
Securing from rolling away ............ 357
Technical data ............................... 362
Towing away .................................. 330
Transporting .................................. 332
Unlocking (in an emergency) ........... 84
Unlocking (SmartKey) ...................... 77
Vehicle data ................................... 370
Vehicle data
Dimensions .................................... 370
Vehicle emergency locking ................ 84
Vehicle identification number
see VIN
Vehicle identification plate .............. 363
Vehicle level
AIR BODY CONTROL ...................... 173
Display message ............................ 244
Video
Operating the DVD ......................... 217
see also Digital Operator's Man-
ual .................................................. 268
VIN
Seat ............................................... 364
Type plate ...................................... 363
W
Warning and indicator lamps
ABS ................................................ 259
Air bags ......................................... 262
Brakes ........................................... 258
Coolant .......................................... 263
Distance warning ........................... 265
Engine diagnostics ......................... 263
ESP ®
.............................................. 259
ESP ®
OFF ....................................... 261
Fuel tank ........................................ 263 General notes ................................ 256
Overview .......................................... 36
Parking brake ................................ 262
PASSENGER AIR BAG ...................... 44
Reserve fuel ................................... 263
Restraint system ............................ 262
Seat belt ........................................ 256
SPORT handling mode ................... 261
Steering ......................................... 267
Tire pressure monitor .................... 266
Warranty .............................................. 28
Washer fluid
Display message ............................ 254
Weather display (COMAND)
see also Digital Operator's Man-
ual .................................................. 268
Wheel and tire combinations
Tires ............................................... 360
Wheel bolt tightening torque ........... 360
Wheel chock ...................................... 357
Wheels
Changing a wheel .......................... 356
Checking ........................................ 336
Cleaning ......................................... 314
Important safety notes .................. 336
Information on driving .................... 336
Interchanging/changing ................ 356
Mounting a new wheel ................... 359
Mounting a wheel .......................... 357
Removing a wheel .......................... 359
Snow chains .................................. 338
Storing ........................................... 357
Tightening torque ........................... 360
Wheel size/tire size ....................... 360
Window curtain air bag
Display message ............................ 236
Operation ......................................... 50
Windows
see Side windows
Windshield
Defrosting ...................................... 126
Windshield washer fluid
see Windshield washer system
Windshield washer system
Adding washer fluid ....................... 310
Important safety notes .................. 369
Windshield wipers
Problem (malfunction) ................... 12224
Index

Protecting the environment
General notes
H Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors: R
operating conditions of your vehicle R
your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions: R
avoid short trips as these increase fuel con-
sumption. R
always make sure that the tire pressures
are correct. R
do not carry any unnecessary weight. R
remove roof racks once you no longer need
them. R
a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals. R
always have service work carried out at a
qualified specialist workshop.
Personal driving style: R
do not depress the accelerator pedal when
starting the engine. R
do not warm up the engine when the vehicle
is stationary. R
drive carefully and maintain a safe distance
from the vehicle in front. R
avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to

systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual-
ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts ( Y
page 363).
Operator's Manual
Vehicle equipment
i This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of publica-
tion of the Operator's Manual. Country-spe-
cific differences are possible. Bear in mind
that your vehicle may not feature all functions
described here. This also applies to safety-
relevant systems and functions. The equip-
ment in your vehicle may therefore differ from
that shown in the descriptions and illustra-
tions.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle. Service and vehicle operation
Warranty The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions: R
New Vehicle Limited Warranty R
Emission System Warranty R
Emission Performance Warranty R
California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty R
State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
i Should you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Information for customers in Califor-
nia Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the substantial defect or malfunction can
result in death or serious injuries for the28
Service and vehicle operation
Introduction