tow MERCEDES-BENZ GLC 2019 User Guide

Data acquisition ............................... 32
Display message ............................ 252
Electronics .....................................356
Equipment ....................................... 28
Individual settings .......................... 219
Limited Warranty .............................32
Loading .......................................... 340
Locking (in an emergency) ............... 84
Locking (SmartKey) .......................... 77
Lowering ........................................ 354
Maintenance .................................... 29
Operating safety .............................. 30
Operation outside the USA/
Canada ............................................ 29
Parking .......................................... 152
Parking for a long period ................ 155
Pulling away................................... 134
Raising ........................................... 351
Reporting problems ......................... 31
Securing from rolling away ............ 351
Technical data ............................... 356
Towing away .................................. 324
Transporting .................................. 326
Unlocking (in an emergency) ........... 84
Unlocking (SmartKey) ...................... 77
Vehicle data ................................... 363
Vehicle data
Dimensions .................................... 363
Vehicle emergency locking................ 84
Vehicle identification number
see VIN
Vehicle identification plate.............. 357
Vehicle level
AIR BODY CONTROL ...................... 173
Display message ............................ 244
Vehicle maintenance
see ASSYST PLUS
Video
Operating the DVD ......................... 217
see also Digital Operator's Man-
ual .................................................. 268
VIN
Seat ............................................... 358
Type plate ...................................... 357
W
Warning and indicator lamps
ABS ................................................ 259
Active Brake Assist ........................ 265
Airbag ............................................ 262
Brakes ........................................... 258
Coolant .......................................... 263
Distance warning ........................... 265
Engine diagnostics ......................... 262
ESP®.............................................. 259
ESP®OFF ....................................... 261
Fuel tank ........................................ 262
General notes ................................ 256
Overview .......................................... 36
Parking brake ................................ 262
PASSENGER AIR BAG ...................... 44
Reserve fuel ................................... 262
Restraint system ............................ 262
Seat belt ........................................ 257
SPORT handling mode ................... 261
Steering ......................................... 267
Tire pressure monitor .................... 266
Warranty.............................................. 28
Washer fluid
Display message ............................ 255
Weather display (COMAND)
see also Digital Operator's Man-
ual .................................................. 268
Wheel and tire combinations
Tires ............................................... 354
Wheel bolt tightening torque........... 354
Wheel chock...................................... 351
Wheels
Changing a wheel.......................... 350
Checking ........................................ 330
Cleaning ......................................... 308
Important safety notes .................. 330
Information on driving .................... 330
Interchanging/changing ................ 350
Mounting a new wheel ................... 353
Mounting a wheel .......................... 351
Removing a wheel.......................... 353
Snow chains .................................. 332
Storing ........................................... 351
Tightening torque ........................... 354
Wheel size/tire size ....................... 354
24Index

Diagnostics connection
The diagnostics connection is only intended forthe connection of diagnostic equipment at aqualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
GWARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and equipmenton the diagnostics connection is used, thestarter battery may discharge.
Connecting equipment to the diagnostics con-nection can lead to emissions monitoring infor-mation being reset, for example. This may leadto the vehicle failing to meet the requirements ofthe next emissions test during the main inspec-tion.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a quali-fied specialist workshop. It has the necessaryspecialist knowledge, tools and qualifications tocorrectly carry out the work required on yourvehicle. This is especially the case for work rel-evant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at anauthorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or oth-ers could fail to recognize certain dangers.Leave warning stickers in position.
Observe the following information when drivingyour vehicle:
Rthe safety notes in this manual
Rtechnical data for the vehicle
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motorvehicles
Problems with your vehicle
If you should experience a problem with yourvehicle, particularly one that you believe mayaffect its safe operation, we urge you to contactan authorized Mercedes-Benz Center immedi-ately to have the problem diagnosed and recti-fied. If the problem is not resolved to your sat-isfaction, please discuss the problem again withan authorized Mercedes-Benz Center or, if nec-essary, contact us at one of the followingaddresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
Operating safety31
Int roduction
Z

Center console, lower section (except Mercedes-AMG vehicles)
FunctionPage
CStowage compartment278
Ashtray291
Cigarette lighter291
Socket292
Cup holder289
DAdjusts the volume269
Switches the sound on/off269

Center console, lower section (Mercedes-AMG vehicles)
FunctionPage
CStowage compartment278
Ashtray291
Cigarette lighter291
Socket292
Cup holder289
DAdjusts the volume269
Switches the sound on/off269
Vehicles with AMG Perform-ance exhaust system:

ProblemPossible causes/consequences andPPSolutions
The PASSENGER AIRBAG OFF indicator lamplights up and remains lit,even though the front-passenger seat is occu-pied by an adult or a per-son of a stature corre-sponding to that of anadult.
The classification of the person on the front-passenger seat is incor-rect.
XMake sure the conditions for a correct classification of the personon the front-passenger seat are met (Ypage 51).
XIf the PASSENGER AIR BAG OFF indicator lamp remains lit, the front-passenger seat may not be used.
XHave OCS checked as soon as possible at an authorized Mercedes-Benz Center.
The PASSENGER AIRBAG OFF indicator lampdoes not light up and/ordoes not stay on.
The front-passenger seatis:
Runoccupied
Roccupied by theweight of a child up totwelve months old in achild restraint system
OCS is malfunctioning.
XMake sure there is nothing between the seat cushion and the childseat.
XMake sure that the entire base of the child restraint system rests onthe seat cushion of the front-passenger seat. The backrest of theforward-facing child restraint system must lie as flat as possibleagainst the backrest of the front-passenger seat. If necessary,adjust the position of the front-passenger seat.
XMake sure that the seat cushion length is fully retracted.
XWhen installing the child restraint system, make sure that the seatbelt is tight. Do not pull the seat belt tight using the front-passengerseat adjustment. This could result in the seat belt and the childrestraint system being pulled too tightly.
XCheck for correct installation of the child restraint system.
Make sure that the head restraint does not apply a load to the childrestraint system. If necessary, adjust the head restraint accord-ingly.
XMake sure that no objects are applying additional weight onto theseat.
XIf the PASSENGER AIR BAG OFF indicator lamp remains off and/orthe PASSENGER AIR BAG ON indicator lamp lights up, do not installa child restraint system on the front-passenger seat. It is recom-mended that you install the child restraint system on a suitable rearseat.
XHave OCS checked as soon as possible at an authorized Mercedes-Benz Center.
Deployment of Emergency Tensioning
Devices and air bags
Important safety notes
GWARNING
The air bag parts are hot after an air bag has
been deployed. There is a risk of injury.
Do not touch the air bag parts. Have a
deployed air bag replaced at a qualified spe-
cialist workshop as soon as possible.
GWARNING
A deployed air bag no longer offers any pro-
tection and cannot provide the intended pro-
tection in an accident. There is an increased
risk of injury.
Have the vehicle towed to a qualified special-
ist workshop in order to have a deployed air
bag replaced.
It is important for your safety and that of yourpassenger to have deployed air bags replaced
Occupant safety55
Safety
Z

PRE-SAFE®takes the following measuresdepending on the hazardous situation detected:
Rthe front seat belts are pre-tensioned.
Rif the vehicle skids, the side windows and thesliding sunroof are closed.
Rvehicles with the memory function for thefront-passenger seat: the front-passengerseat is adjusted if it is in an unfavorable posi-tion.
If the hazardous situation passes without result-
ing in an accident, PRE-SAFE®slackens the belt
pre-tensioning. All settings made by PRE-SAFE®
can then be reversed.
If the seat belt pre-tensioning is not reduced:
XMove the seat backrest or seat back slightlywhen the vehicle is stationary.The seat belt pre-tensioning is reduced andthe locking mechanism is released.
The seat-belt adjustment is an integral part of
the PRE-SAFE®convenience function. Informa-tion about the convenience function can befound under "Belt adjustment" (Ypage 47).
PRE-SAFE®PLUS (anticipatory occu-
pant protection system PLUS)
Introduction
PRE-SAFE®PLUS is only available in vehicleswith the Driving Assistance package.
Using the radar sensor system, PRE-SAFE®
PLUS is able to detect that a frontal or rear-endcollision is imminent. In certain hazardous sit-
uations, PRE-SAFE®PLUS takes pre-emptivemeasures to protect the vehicle occupants.
Important safety notes
The intervention of PRE-SAFE®PLUS cannotprevent an imminent collision.
The driver is not warned about the intervention
of PRE-SAFE®PLUS.
PRE-SAFE®PLUS does not intervene:
Rif the vehicle is backing up
Rwhen the vehicle is towing a trailer and thereis a risk of a rear-end collision
When driving, or when parking or exiting a park-ing space using Active Parking Assist, PRE-
SAFE®PLUS will not apply the brakes.
Function
PRE-SAFE®PLUS intervenes in certain situa-tions if the radar sensor system detects animminent frontal or rear-end collision.
PRE-SAFE®PLUS takes the following measuresdepending on the hazardous situation detected:
Rif the radar sensor system detects that ahead-on collision is imminent, the seat beltsare pre-tensioned.
Rif the radar sensor system detects that a rear-end collision is imminent:
-the brake pressure is increased if the driverapplies the brakes when the vehicle is sta-tionary.
-the seat belts are pre-tensioned.
The PRE-SAFE®PLUS braking application is can-celed:
Rif the accelerator pedal is depressed when agear is engaged
Rif the risk of a collision passes or is no longerdetected
Rif Active Distance Assist DISTRONIC indicatesan intention to intervene
If the hazardous situation passes without result-ing in an accident, the original settings arerestored.
Automatic measures after an acci-
dent
Immediately after an accident, the followingmeasures are implemented, depending on thetype and severity of the impact:
Rthe hazard warning lamps are switched on
Rthe emergency lighting is activated
Rthe vehicle doors are unlocked
Rthe front side windows are lowered
Rvehicles with a memory function: the electri-cally adjustable steering wheel is raised whenthe driver's door is opened
Rthe engine is switched off and the fuel supplyis cut off
Rvehicles with mbrace: automatic emergencycall
58Occupant safety
Safety

Installing a child restraint system:
XMake sure you observe the child restraintsystem manufacturer's installation instruc-tions.
XPull the seat belt smoothly from the belt out-let.
XEngage seat belt tongue in belt buckle.
Activating the special seat belt retractor:
XPull the seat belt out fully and let the inertiareel retract it again.While the seat belt is retracting, you shouldhear a ratcheting sound. The special seat beltretractor is enabled.
XPush the child restraint system down so thatthe seat belt is tight and does not loosen.
Removing the child restraint system and deac-tivating the special seat belt retractor:
XMake sure you observe the child restraintsystem manufacturer's installation instruc-tions.
XPress the release button of the seat beltbuckle and guide the seat belt tongue backtowards the belt sash guide.The special seat belt retractor is deactivated.
Child restraint system
The use of seat belts and child restraint systemsis required by law in:
Rall 50 states
Rthe U.S. territories
Rthe District of Columbia
Rall Canadian provinces
You can obtain further information about thecorrect child restraint system from any author-ized Mercedes-Benz Center.
GWARNING
If the child restraint system is installed incor-
rectly on a suitable seat, it cannot protect as
intended. The child cannot then be restrained
in the event of an accident, heavy braking or
sudden changes of direction. There is an
increased risk of injury, possibly even fatal.
Make sure that you observe the child restraint
system manufacturer's installation instruc-
tions and the notes on use. Please ensure,
that the base of the child restraint system is
always resting completely on the seat cush-
ion. Never place objects, e.g. cushions, under
or behind the child restraint system. Only use
child restraint systems with the original cover
designed for them. Only replace damaged
covers with genuine covers.
GWARNING
If the child restraint system is installed incor-
rectly or is not secured, it can come loose in
the event of an accident, heavy braking or a
sudden change in direction. The child
restraint system could be thrown about, strik-
ing vehicle occupants. There is an increased
risk of injury, possibly even fatal.
Always install child restraint systems prop-
erly, even if they are not being used. Make
sure that you observe the child restraint sys-
tem manufacturer's installation instructions.
You will find further information on stowingobjects, luggage or loads under "Loading guide-lines" (Ypage 278).
GWARNING
Child restraint systems or their securing sys-
tems which have been damaged or subjected
to a load in an accident can no longer protect
as intended. The child cannot then be
restrained in the event of an accident, heavy
braking or sudden changes of direction. There
is an increased risk of injury, possibly even
fatal.
Replace child restraint systems which have
been damaged or subjected to a load in an
accident as soon as possible. Have the secur-
ing systems on the child restraint system
checked at a qualified specialist workshop,
before you install a child restraint system
again.
The securing systems of child restraint systemsare:
Rthe seat belt system
Rthe LATCH-type (ISOFIX) securing rings
Rthe Top Tether anchorages
If it is absolutely necessary to carry a child onthe front passenger seat, be sure to observe the
60Children in the vehicle
Safety

The vehicle will be fully unlocked if it had previ-ously been fully unlocked. If only the driver'sdoor had been previously unlocked, only thedoor which has been opened from the inside isunlocked.
Automatic locking feature
XTo deactivate:press and hold buttonCforapproximately five seconds until a tonesounds.
XTo activate:press and hold buttonDforapproximately five seconds until a tonesounds.
If you press one of the two buttons and do nothear a tone, the relevant setting has alreadybeen selected.
The vehicle is locked automatically when theignition is switched on and the wheels are turn-ing.
You could therefore be locked out if:
Rthe vehicle is being pushed
Rthe vehicle is being towed
Rthe vehicle is being tested on a dynamometer.
You can activate and deactivate the automaticlocking mechanism via the multimedia system(see the Digital Operator's Manual).
Locking/unlocking the driver's door
with the mechanical key
iIf you want to centrally lock the vehicle usingthe mechanical key, begin by pressing thelocking button for the interior locking mech-anism while the driver's door is open. Thenlock the driver's door using the mechanicalkey.
XInsert the mechanical key into openingCinthe protective cap.
XPull and hold the door handle.
XPull the protective cap on the mechanical keyas straight as possible away from the vehicleuntil it releases.
XRelease the door handle.
XTo lock:turn the mechanical key clockwise asfar as it will go to positionG.
XTo unlock:turn the mechanical key counter-clockwise as far as it will go to positionG.
If you use the mechanical key to unlock andopen the driver's door, the anti-theft alarm sys-tem will be triggered. Switch off the alarm(Ypage 75).
Cargo compartment
Important safety notes
GDANGER
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the tail-
gate is open while the engine is running, espe-
84Cargo compartment
Opening and closing

tance Assist DISTRONIC is activated. Observethe information on the HOLD function(Ypage 170) and on Active Distance AssistDISTRONIC (Ypage 165).
Engaging reverse gear
!Only move the automatic transmission to^when the vehicle is stationary.
XDepress the brake pedal.
XPush the DIRECT SELECT lever up past thefirst point of resistance.
The ECO start/stop function is not availablewhen reverse gear is engaged. Further informa-tion on the ECO start/stop function(Ypage 136).
Shifting to neutral
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park positionP
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
XIf the transmission is in position[or^:push the DIRECT SELECT lever up or down tothe first point of resistance.
XIf the transmission is in position]: depressthe brake pedal and push the DIRECT SELECTlever up or down to the first point of resist-ance.
If you switch the engine off with the transmis-sion in position^or[, the automatic trans-mission shifts to\\automatically.
With the SmartKey:if you then open the driv-er's door or the front-passenger door or removethe SmartKey from the ignition lock, the auto-matic transmission shifts to]automatically.
With the Start/Stop button:if you then openthe driver's door or the front-passenger door,the automatic transmission shifts to]auto-matically.
If you want the automatic transmission toremain in neutral\\, e.g. when having the vehi-cle cleaned in an automatic, tow-through carwash:
XVehicles with KEYLESS-GO or KEYLESS-GO start function:remove the Start/Stopbutton from the ignition lock.
XInsert the SmartKey into the ignition lock.
XAll vehicles:switch the ignition on.
XDepress the brake pedal and keep itdepressed.
XShift to neutral\\.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the SmartKeyin the ignition lock.
Engaging the drive position
XIf the transmission is in position^or\\:push the DIRECT SELECT lever down past thefirst point of resistance.
XIf the transmission is in position]: depressthe brake pedal and push the DIRECT SELECTlever down past the first point of resistance.
Transmission position and drive pro-
gram display
The current transmission position and drive pro-gram appear in the multifunction display.
142Automatic transmission
Driving an d parking

DNeutral
Do not shift the transmission to\\while driving. Otherwise, the auto-matic transmission could be dam-aged.
No power is transmitted from theengine to the drive wheels.
Releasing the brake pedal will allowyou to move the vehicle freely, e.g. topush it or tow it.
If ESP®is deactivated or faulty: shiftthe transmission to position\\if thevehicle is in danger of skidding, e.g.on icy roads.
If you switch the engine off with thetransmission in position^or[,the automatic transmission shifts to\\automatically.
!Coasting in neutral\\maycause damage to the drive train.
:Drive
The automatic transmission changesgear automatically. All forward gearsare available.
Driving tips
Changing gear
The automatic transmission shifts through theindividual gears automatically when it is in trans-mission position[. This automatic gear shift-ing behavior is determined by:
Rthe selected drive program
Rthe position of the accelerator pedal
Rthe road speed
Accelerator pedal position
Your style of driving influences how the auto-matic transmission shifts gear:
Rlittle throttle: early upshifts
Rmore throttle: late upshifts
Double-clutch function
When shifting down, the double-clutch functionis active regardless of the currently selecteddrive program. The double-clutch function
reduces load change reactions and is conduciveto a sporty driving style. The sound generated bythe double-clutch function depends on the driveprogram selected.
Kickdown
Use kickdown for maximum acceleration.
XDepress the accelerator pedal beyond thepressure point.The automatic transmission shifts to a lowergear depending on the engine speed.
XEase off the accelerator pedal once thedesired speed is reached.The automatic transmission shifts back up.
Gliding mode
Gliding mode is available depending on theequipment.
Gliding mode is characterized by the following:
RThe combustion engine is disconnected fromthe drive train.
RThe engine speed corresponds to the idlingspeed.
RThe multifunction display hides the gear indi-cator and displays transmission position[in green (Ypage 142).
RMercedes-AMG vehicles:symbolCappears as the drive program symbol in themultifunction display
In drive programEor in drive programC(Mercedes-AMG GLC 63 4MATIC/GLC 63 S 4MATIC) you can deactivate and acti-vate gliding mode using the ECO button(Ypage 137).
Gliding mode can be activated under the follow-ing conditions:
RThe speed is within a suitable range.
RThe course of the road is suitable, e.g. thereare no steep up or downhill gradients.
RYou are no longer depressing the acceleratorpedal.
144Automatic transmission
Driving an d parking