tow MERCEDES-BENZ GLC 2019 Owners Manual

Index.......................................................4
Digital Operator's Manual..................26
Introduction ...........................................26
Operation ............................................... 26
Introduction.........................................27
Protecting the environment ...................27
Genuine Mercedes-Benz parts ...............27
Operator's Manual ................................. 28
Service and vehicle operation ................28
Operating safety .................................... 30
QR code for rescue card ........................ 32
Data stored in the vehicle ......................32
Information on copyright ....................... 34
At a glance...........................................35
Cockpit .................................................. 35
Instrument cluster .................................36
Multifunction steering wheel ................. 37
Center console ...................................... 38
Overhead control panel .........................41
Door control panel ................................. 42
Safety...................................................43
Panic alarm ............................................ 43
Occupant safety .................................... 43
Children in the vehicle ........................... 59
Pets in the vehicle ................................. 64
Driving safety systems ........................... 65
Protection against theft .........................75
Opening and closing...........................77
SmartKey ............................................... 77
Doors ..................................................... 83
Cargo compartment ...............................84
Side windows ......................................... 89
Sliding sunroof ....................................... 93
Seats, steering wheel and mirrors....96
Correct driver's seat position ................ 96
Seats ..................................................... 96
Steering wheel ..................................... 102
Mirrors ................................................. 104
Memory function ................................. 107
Lights and windshield wipers..........109
Exterior lighting ................................... 109
Interior lighting .................................... 113
Replacing bulbs ................................... 113
Windshield wipers ................................ 115
Climate control.................................119
Overview of climate control systems ... 119
Operating the climate control sys-
tems .................................................... 122
Air vents .............................................. 128
Driving and parking..........................130
Notes on breaking-in a new vehicle ..... 130
Driving ................................................. 130
DYNAMIC SELECT switch .................... 139
Automatic transmission ....................... 141
Refueling ............................................. 150
Parking ................................................ 152
Driving tips .......................................... 155
Driving systems ................................... 160
Towing a trailer .................................... 202
On-board computer and displays....208
Important safety notes ........................ 208
Displays and operation ........................ 208
Menus and submenus ......................... 212
Display messages ................................ 227
Warning and indicator lamps in the
instrument cluster ............................... 256
Multimedia system...........................268
General notes ...................................... 268
Important safety notes ........................ 268
Function restrictions ............................ 268
Operating system ................................ 269
Stowage and features......................278
Stowage areas ..................................... 278
Features .............................................. 289
2Contents

Maintenance and care......................299
Engine compartment ........................... 299
ASSYST PLUS ...................................... 303
Care ..................................................... 305
Breakdown assistance.....................313
Where will I find...? .............................. 313
Flat tire ................................................ 315
Battery (vehicle) .................................. 319
Jump-starting ....................................... 322
Towing and tow-starting ...................... 324
Fuses ...................................................327
Wheels and tires...............................330
Important safety notes ........................ 330
Operation ............................................ 330
Winter operation .................................. 332
Tire pressure ....................................... 333
Loading the vehicle .............................. 340
All about wheels and tires ................... 343
Changing a wheel ................................ 350
Wheel/tire combination ......................354
Technical data...................................356
Information regarding technical data ... 356
Vehicle electronics .............................. 356
Identification plates .............................357
Service products and filling capaci-
ties ...................................................... 358
Vehicle data ......................................... 363
Trailer tow hitch ................................... 364
Contents3

Switching on/off........................... 112
Additional speedometer................... 223
Additives (engine oil)........................ 361
Address book
see also Digital Operator's Man-
ual .................................................. 268
Adjusting the volume
Multimedia system ........................ 269
After-sales service center
see ASSYST PLUS
Air bags
Deployment ..................................... 55
Display message ............................ 237
Front air bag (driver, front
passenger) ....................................... 49
Important safety notes .................... 48
Introduction ..................................... 48
Knee bag .......................................... 50
Occupant Classification System
(OCS) ............................................... 51
PASSENGER AIR BAG indicator
lamps ............................................... 44
Side impact air bag.......................... 50
Window curtain air bag.................... 50
AIR BODY CONTROL
Display message ............................ 244
Function/notes............................. 172
Lowering the rear of the vehicle .... 174
Raising the rear of the vehicle ....... 174
Setting the normal vehicle level ..... 173
Setting the raised vehicle level ...... 173
Air suspension
see AIR BODY CONTROL
Air vents
Important safety notes .................. 128
Rear ............................................... 129
Setting ........................................... 128
Setting the center air vents ........... 129
Setting the side air vents ............... 129
Air-conditioning system
see Climate control
Airbag
Warning lamp ................................. 262
Alarm
ATA (Anti-Theft Alarm system) ......... 75
Switching off (ATA) .......................... 75
Switching the function on/off
(ATA) ................................................ 75
Alarm system
see ATA (Anti-Theft Alarm system)
All-wheel drive
see 4MATIC (permanent four-
wheel drive)
AMG
Performance Seat .......................... 100
Switchable performance exhaust
system ........................................... 137
AMG menu (on-board computer)..... 223
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
AppCode
see QR code
Armrest
Stowage compartment .................. 279
Ashtray............................................... 291
Assistance display (on-board com-
puter).................................................. 219
Assistance menu (on-board com-
puter).................................................. 220
ASSYST PLUS
Displaying a service message ........ 304
Driving abroad ............................... 305
Hiding a service message .............. 304
Resetting the service interval dis-
play ................................................ 304
Service message ............................ 303
Special service requirements ......... 304
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 75
Function ........................................... 75
Switching off the alarm .................... 75
ATTENTION ASSIST
Activating/deactivating ................. 221
Display message ............................ 244
Displaying level .............................. 192
Function/notes............................. 191
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshop
see Qualified specialist workshop
AUTO lights
Display message ............................ 239
see Lights
Index5

Automatic car wash (care)...............305
Automatic engine start (ECO start/
stop function)....................................136
Automatic engine switch-off (ECO
start/stop function).......................... 136
Automatic headlamp mode.............. 109
Automatic transmission
Accelerator pedal position ............. 144
Changing gear ............................... 144
DIRECT SELECT lever ..................... 141
Display message ............................ 252
Double-clutch function .................. 144
Drive program ................................ 145
Drive program display.................... 142
Driving tips .................................... 144
DYNAMIC SELECT switch .............. 139
Emergency running mode .............. 150
Engaging drive position .................. 142
Engaging neutral ............................ 142
Engaging park position automati-
cally ............................................... 141
Engaging reverse gear ................... 142
Engaging the park position ............ 141
Gearshift recommendation ............ 149
Gliding mode................................. 144
Kickdown ....................................... 144
Manual shifting .............................. 147
Oil temperature (on-board com-
puter, Mercedes-AMG vehicles) ..... 223
Overview ........................................ 141
Permanent setting ......................... 147
Problem (malfunction) ................... 150
Pulling away ................................... 134
Starting the engine ........................ 133
Steering wheel paddle shifters ...... 147
Trailer towing ................................. 145
Transmission position display
(DIRECT SELECT lever) ................... 142
Transmission positions .................. 143
Automatic transmission emer-
gency mode....................................... 150
Axle load, permissible (trailer tow-
ing)...................................................... 365
B
Back button....................................... 269
Backup lamp
Display message ............................ 239
Bag hook............................................ 283
Ball coupling
Installing ........................................ 204
Removing ....................................... 206
BAS (Brake Assist System)................. 66
Battery (SmartKey)
Checking .......................................... 80
Important safety notes .................... 80
Replacing ......................................... 80
Battery (vehicle)
Charging ........................................ 321
Display message ............................ 241
Important safety notes .................. 319
Jump starting ................................. 322
Belt warning......................................... 48
Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 220
Display message ............................ 246
Notes/function .............................. 193
see Active Blind Spot Assist
Blower
see Climate control
Bluetooth®
Searching for a mobile phone ........ 275
see also Digital Operator's Man-
ual .................................................. 268
Brake
Active Brake Assist with cross-
traffic function ................................. 72
Brake Assist
see BAS (Brake Assist System)
Brake assistance
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 233
Notes ............................................. 361
Brake force distribution
see EBD (electronic brake force
distribution)
Brake linings
Display message ............................ 233
Brakes
ABS .................................................. 65
Adaptive Brake Assist ...................... 67
6Index

BAS .................................................. 66
Brake fluid (notes) ......................... 361
Display message............................ 228
EBD .................................................. 72
Hill start assist ............................... 135
HOLD function ............................... 170
Important safety notes .................. 157
Maintenance .................................. 158
Parking brake ................................ 154
Riding tips ...................................... 157
Warning lamp ................................. 258
Breakdown assistance
Where will I find...? ........................ 313
see Flat tire
see Towing away
Brightness control (instrument
cluster lighting)................................... 35
Buttons on the steering wheel......... 209
C
California
Important notice for retail cus-
tomers and lessees .......................... 28
Calling up a malfunction
see Display messages
Calling up the climate control bar
Multimedia system ........................ 273
Calling up the climate control
menu
Multimedia system ........................ 273
Camera
see 360° camera
see Rear view camera
Car
see Vehicle
Car wash
see Care
Care
360° camera ................................. 309
Car wash ........................................ 305
Carpets .......................................... 312
Display ........................................... 310
Exhaust pipe .................................. 309
Exterior lights ................................ 308
General notes ................................ 305
Interior ........................................... 310
Matte finish ................................... 307
Paint .............................................. 307
Plastic trim .................................... 310
Power washer ................................ 306
Rear view camera .......................... 309
Roof lining ...................................... 312
Seat belt ........................................ 311
Seat cover..................................... 311
Selector lever ................................ 311
Sensors ......................................... 309
Side running board ........................ 309
Steering wheel ............................... 311
Trim pieces .................................... 311
Washing by hand ........................... 306
Wheels ........................................... 308
Windows ........................................ 308
Wiper blades .................................. 308
Wooden trim .................................. 311
Cargo compartment
Opening/closing (from outside,
HANDS-FREE ACCESS) .................... 87
Plug-in module (telescopic rods) .... 286
Cargo compartment cover
Important safety notes .................. 284
Notes/how to use ......................... 284
Cargo compartment enlargement... 281
Cargo compartment floor
Important safety notes .................. 287
Locking and unlocking ................... 288
Opening/closing ............................ 287
Stowage well (under)..................... 287
Cargo compartment plug-in mod-
ule (telescope bars).......................... 286
Cargo tie down rings......................... 283
CD
see also Digital Operator's Man-
ual .................................................. 268
CD player (on-board computer)........ 217
Center console
Lower section (Mercedes-AMG
vehicles) .......................................... 40
Upper section .................................. 38
Central locking
Locking/unlocking (SmartKey)........ 77
Change of address.............................. 29
Change of ownership.......................... 29
Changing the media source............. 216
Index7

Charge-air pressure (on-board
computer, Mercedes-AMG vehi-
cles).................................................... 223
Child
Restraint system .............................. 60
Child seat
Forward-facing restraint system ...... 63
LATCH-type (ISOFIX) child seat
anchors ............................................ 61
On the front-passenger seat ............ 62
Rearward-facing restraint system .... 63
Top Tether .......................................61
Child-proof locks
Important safety notes .................... 63
Rear doors .......................................64
Children
Special seat belt retractor ...............59
Children in the vehicle
Important safety notes .................... 59
Cigarette lighter................................ 291
Cleaning
Mirror turn signal ...........................309
Trailer tow hitch .............................310
Climate control
Control panel for 3-zone auto-
matic climate control ..................... 120
Control panel for dual-zone auto-
matic climate control ..................... 119
Controlling automatically ...............123
Cooling with air dehumidification .. 122
Cooling with air dehumidification
(multimedia system) ......................273
Defrosting the windows ................. 125
Defrosting the windshield .............. 125
ECO start/stop function ................ 122
General notes ................................ 119
Indicator lamp ................................ 123
Ionization ....................................... 128
Ionization (multimedia system) ...... 273
Notes on using the automatic cli-
mate control .................................. 121
Overview ........................................ 272
Overview of systems ......................119
Perfume atomizer .......................... 127
Perfume atomizer (multimedia
system) .......................................... 273
Problem with the rear window
defroster ........................................ 126
Problems with cooling with air
dehumidification ............................ 123
Rear control panel ......................... 120
Refrigerant ..................................... 362
Refrigerant filling capacity ............. 363
Setting the air distribution ............. 124
Setting the air vents ......................128
Setting the airflow ......................... 124
Setting the climate mode ...............123
Setting the climate mode (multi-
media system) ............................... 273
Setting the temperature ................ 123
Switching air-recirculation mode
on/off ............................................ 126
Switching on/off ........................... 122
Switching residual heat on/off ...... 126
Switching the rear window
defroster on/off ............................ 125
Switching the synchronization
function on and off ........................ 124
Synchronization function (multi-
media system) ............................... 273
Climate control settings
Multimedia system ........................ 272
Climate control system
Climate control .............................. 122
Coat hooks......................................... 286
Cockpit
Overview .......................................... 35
Code for Apps
see QR code
COMAND display
Cleaning ......................................... 310
Combination switch.......................... 110
Connecting a USB device
see also Digital Operator's Man-
ual ..................................................268
Consumption statistics (on-board
computer).......................................... 213
Controller...........................................269
Controlling a speed
see Active Distance Assist DISTRONIC
Convenience closing feature.............. 91
Convenience opening feature............ 91
Coolant (engine)
Checking the level ......................... 303
Display message ............................ 240
8Index

Driving Assistance PLUS package...197
Driving on flooded roads.................. 159
Driving safety system
Active Brake Assist .......................... 66
Crosswind Assist .............................71
Driving safety systems
ABS (Anti-lock Braking System) .......65
Active Brake Assist with cross-
traffic function................................. 72
ADAPTIVE BRAKE............................. 72
Adaptive Brake Assist ...................... 67
BAS (Brake Assist System) .............. 66
Distance warning function ............... 66
EBD (electronic brake force distri-
bution) ............................................. 72
ESP®(Electronic Stability Pro-
gram) ............................................... 68
Important safety information ........... 65
Overview .......................................... 65
STEER CONTROL ............................. 75
Driving system
Active Distance Assist
DISTRONIC .................................... 162
Active Distance Assist
DISTRONIC with Active Steering
Assist ............................................. 168
AIR BODY CONTROL ...................... 172
AMG sports suspension based on
AIR BODY CONTROL ...................... 174
Parking assist PARKTRONIC .......... 179
RACE START (Mercedes-AMG
vehicles) ........................................ 171
Driving systems
360°camera .................................. 187
Active Blind Spot Assist ................. 197
Active Lane Keeping Assist ............ 200
Active Parking Assist ..................... 175
ATTENTION ASSIST ........................ 191
Blind Spot Assist ............................ 193
Cruise control ................................ 160
Display message ............................ 244
Driving Assistance Plus package ... 197
HOLD function ............................... 170
Lane Keeping Assist ...................... 195
Lane Tracking package .................. 193
Rear view camera .......................... 182
Traffic Sign Assist .......................... 193
Driving tips
Active Distance Assist
DISTRONIC .................................... 167
Automatic transmission ................. 144
Brakes ........................................... 157
Break-in period .............................. 130
Downhill gradient ........................... 157
Drinking and driving ....................... 156
Driving in winter ............................. 159
Driving on flooded roads ................ 159
Driving on wet roads ...................... 159
Exhaust check ............................... 156
Fuel ................................................ 156
General .......................................... 155
Hydroplaning ................................. 159
Icy road surfaces ........................... 159
Important safety notes .................. 130
Limited braking efficiency on sal-
ted roads ....................................... 158
Snow chains .................................. 332
Subjecting brakes to a load ........... 158
The first 1000 miles (1500 km) ..... 130
Towing a trailer .............................. 203
Wet road surface ........................... 158
DVD video
Operating (on-board computer) ..... 217
see also Digital Operator's Man-
ual .................................................. 268
DYNAMIC SELECT switch
Automatic transmission ................. 139
Climate control (dual-zone auto-
matic climate control).................... 122
E
EASY-ENTRY feature
Function/notes............................. 103
EASY-EXIT feature
Function/notes............................. 103
EBD (electronic brake force distri-
bution)
Display message ............................ 230
Function/notes................................ 72
ECO display
Function/notes............................. 156
On-board computer ....................... 213
ECO start/stop function
Automatic engine start .................. 136
10Index

Automatic engine switch-off .......... 136
Deactivating/activating ................. 137
General information ....................... 136
Important safety notes.................. 135
Introduction ................................... 135
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP®(Electronic Stability Program)
Electronic Traction System
see ETS/4ETS (Electronic Trac-
tion System)
Emergency
Automatic measures after an acci-
dent ................................................. 58
Emergency braking
see BAS (Brake Assist System)
Emergency release
Driver's door.................................... 84
Vehicle ............................................. 84
Emergency Tensioning Devices
Activation ......................................... 55
Emergency unlocking
Tailgate ............................................ 89
Emissions control
Service and warranty information .... 28
Engine
Check Engine warning lamp ........... 262
Display message ............................ 240
ECO start/stop function ................ 135
Engine number ............................... 358
Irregular running ............................ 138
Jump-starting ................................. 322
Starting (important safety notes)... 133
Starting problems .......................... 138
Starting the engine with the
SmartKey ....................................... 133
Starting via smartphone ................ 134
Starting with the Start/Stop but-
ton ................................................. 133
Switching off .................................. 153
Tow-starting (vehicle) ..................... 327
Engine electronics
Problem (malfunction) ................... 138
Engine oil
Adding ........................................... 301
Additives ........................................ 361
Checking the oil level ..................... 300
Checking the oil level using the
dipstick .......................................... 301
Checking the oil level using the
on-board computer........................ 301
Display message ............................ 242
Filling capacity ............................... 361
General notes ................................ 360
Notes about oil grades ................... 360
Notes on oil level/consumption .... 300
Temperature (on-board computer,
Mercedes-AMG vehicles) ............... 223
Engine oil additives
see Additives (engine oil)
Entering an address
see also Digital Operator's Man-
ual .................................................. 268
ESC (Electronic Stability Control)
see ESP®(Electronic Stability Program)
ESP®(Electronic Stability Pro-
gram)
AMG menu (on-board computer) ... 224
Characteristics ................................. 69
Crosswind Assist ............................. 71
Deactivating/activating (button
in Mercedes-AMG vehicles) ............. 70
Deactivating/activating (notes,
except Mercedes-AMG vehicles) ...... 69
Display message ............................ 228
Function/notes................................ 68
General notes .................................. 68
Important safety information ........... 68
Trailer stabilization ........................... 71
Warning lamp ................................. 259
ETS/4ETS (Electronic Traction Sys-
tem)...................................................... 68
Exhaust
see Exhaust pipe
Exhaust check................................... 156
Exhaust pipe
Cleaning ......................................... 309
Exterior lighting
Cleaning ......................................... 308
Setting options .............................. 109
see Lights
Exterior mirrors
Adjusting ....................................... 104
Index11

SmartKey
Changing the battery ....................... 80
Changing the programming .............79
Checking the battery .......................80
Convenience closing feature ............ 91
Convenience opening feature .......... 91
Display message ............................ 255
Door central locking/unlocking .......77
Important safety notes .................... 77
KEYLESS-GO start function .............. 79
Loss .................................................81
Mechanical key ................................ 79
Overview .......................................... 77
Positions (ignition lock) ................. 131
Problem (malfunction) ..................... 81
Starting the engine ........................ 133
Smartphone
Starting the engine ........................ 134
SMS
see also Digital Operator's Man-
ual .................................................. 268
Snow chains...................................... 332
Socket (12 V)
Cargo compartment ....................... 292
Center console .............................. 292
General notes ................................ 292
Rear compartment .........................292
Sound
Switching on/off ........................... 269
Special seat belt retractor.................. 59
Specialist workshop............................ 31
Speed, controlling
see Cruise control
Speedometer
Activating/deactivating the addi-
tional speedometer ........................ 223
Digital ............................................ 213
In the Instrument cluster ................. 36
Segments ...................................... 208
Selecting the display unit ...............222
SPORT handling mode
Deactivating/activating
(Mercedes-AMG vehicles) ................ 70
Warning lamp ................................. 261
Sports exhaust system
AMG ............................................... 137
Standing lamps
Display message ............................ 239
Switching on/off ........................... 110
Start button
Display message ............................ 256
Start/Stop button
Key positions ................................. 132
Starting the engine ........................ 133
Start/stop function
see ECO start/stop function
Starting (engine)................................ 133
Starting the engine
see Starting (engine)
STEER CONTROL.................................. 75
Steering
Display message ............................ 255
Warning lamps ............................... 267
Steering assistant STEER CON-
TROL
see STEER CONTROL
Steering wheel
Adjusting (electrically) ................... 102
Adjusting (manually)...................... 102
Button overview ............................... 37
Buttons (on-board computer) ......... 209
Cleaning ......................................... 311
EASY ENTRY/EXIT feature ............. 103
Important safety notes .................. 102
Storing settings (memory func-
tion) ............................................... 107
Steering wheel heating
Problem (malfunction) ................... 103
Switching on/off........................... 102
Steering wheel paddle shifters........ 147
Stopwatch (RACETIMER)................... 225
Stowage areas................................... 278
Stowage compartments
Armrest (under) ............................. 279
Center console .............................. 279
Cup holders ................................... 289
Door ............................................... 280
Eyeglasses compartment ............... 279
Glove box ....................................... 279
Important safety information ......... 278
Map pockets .................................. 280
Rear ............................................... 280
Stowage net ................................... 280
see Stowage areas
Stowage net....................................... 280
20Index

Quick access for Audio .................. 271
Switching ....................................... 270
Switching input line ....................... 270
Tow-starting
Emergency engine starting ............ 327
Important safety notes .................. 324
Towing a trailer
Axle load, permissible.................... 365
Cleaning the trailer tow hitch ......... 310
Coupling up a trailer...................... 204
Decoupling a trailer ....................... 206
Driving tips .................................... 203
ESP®(Electronic Stability Pro-
gram) ............................................... 71
Important safety notes .................. 202
Installing the ball coupling ............. 204
Lights display message .................. 239
Power supply ................................. 206
Pulling away with a trailer.............. 135
Removing the ball coupling ............ 206
Trailer loads................................... 364
Towing away
Important safety guidelines ........... 324
Installing the towing eye ................ 325
Notes for 4MATIC vehicles ............ 327
Removing the towing eye ............... 326
Transporting the vehicle ................ 326
With both axles on the ground ....... 326
Towing eye......................................... 314
Traction system
see ETS/4ETS (Electronic Trac-
tion System)
Traffic reports
see also Digital Operator's Man-
ual .................................................. 268
Traffic Sign Assist
Activating/deactivating the warn-
ing function .................................... 220
Display message ............................ 247
Function/notes............................. 193
Important safety notes .................. 193
Instrument cluster display ............. 193
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights............................................... 206
Trailer towing
Active Blind Spot Assist ................. 199
Active Lane Keeping Assist ............ 202
Blind Spot Assist ............................ 195
Permissible trailer loads and
drawbar noseweights ..................... 206
Transfer case..................................... 150
Transmission
Display message ............................ 253
see Automatic transmission
Transmission oil
Temperature (on-board computer,
Mercedes-AMG vehicles) ............... 223
Transmission position display......... 142
Transporting the vehicle.................. 326
Trim pieces (cleaning instruc-
tions).................................................. 311
Trip computer (on-board com-
puter).................................................. 213
Trip odometer
Calling up ....................................... 212
Resetting (on-board computer) ...... 214
Trunk
see Cargo compartment
Turn signals
Display message ............................ 239
Replacing bulbs (front) ................... 115
Switching on/off........................... 110
Two-way radio
Frequencies ................................... 356
Installation ..................................... 356
Transmission output (maximum) .... 356
Type identification plate
see Vehicle identification plate
U
Unlocking
Emergency unlocking ....................... 84
From inside the vehicle (central
unlocking button) ............................. 83
USB devices
Connecting to the Media Inter-
face ............................................... 277
V
Vanity mirror (in the sun visor)........ 290
Vehicle
Correct use ...................................... 31
Index23