ESP MERCEDES-BENZ GLC 2019 Service Manual

DNeutral
Do not shift the transmission to\\while driving. Otherwise, the auto-matic transmission could be dam-aged.
No power is transmitted from theengine to the drive wheels.
Releasing the brake pedal will allowyou to move the vehicle freely, e.g. topush it or tow it.
If ESP®is deactivated or faulty: shiftthe transmission to position\\if thevehicle is in danger of skidding, e.g.on icy roads.
If you switch the engine off with thetransmission in position^or[,the automatic transmission shifts to\\automatically.
!Coasting in neutral\\maycause damage to the drive train.
:Drive
The automatic transmission changesgear automatically. All forward gearsare available.
Driving tips
Changing gear
The automatic transmission shifts through theindividual gears automatically when it is in trans-mission position[. This automatic gear shift-ing behavior is determined by:
Rthe selected drive program
Rthe position of the accelerator pedal
Rthe road speed
Accelerator pedal position
Your style of driving influences how the auto-matic transmission shifts gear:
Rlittle throttle: early upshifts
Rmore throttle: late upshifts
Double-clutch function
When shifting down, the double-clutch functionis active regardless of the currently selecteddrive program. The double-clutch function
reduces load change reactions and is conduciveto a sporty driving style. The sound generated bythe double-clutch function depends on the driveprogram selected.
Kickdown
Use kickdown for maximum acceleration.
XDepress the accelerator pedal beyond thepressure point.The automatic transmission shifts to a lowergear depending on the engine speed.
XEase off the accelerator pedal once thedesired speed is reached.The automatic transmission shifts back up.
Gliding mode
Gliding mode is available depending on theequipment.
Gliding mode is characterized by the following:
RThe combustion engine is disconnected fromthe drive train.
RThe engine speed corresponds to the idlingspeed.
RThe multifunction display hides the gear indi-cator and displays transmission position[in green (Ypage 142).
RMercedes-AMG vehicles:symbolCappears as the drive program symbol in themultifunction display
In drive programEor in drive programC(Mercedes-AMG GLC 63 4MATIC/GLC 63 S 4MATIC) you can deactivate and acti-vate gliding mode using the ECO button(Ypage 137).
Gliding mode can be activated under the follow-ing conditions:
RThe speed is within a suitable range.
RThe course of the road is suitable, e.g. thereare no steep up or downhill gradients.
RYou are no longer depressing the acceleratorpedal.
144Automatic transmission
Driving an d parking

Drive program C (Comfort)
Drive programCis characterized by the follow-ing:
Rthe vehicle delivers comfortable, economicalhandling characteristics.
Rthe vehicle pulls away more gently in forwardand reverse gears, unless the acceleratorpedal is depressed fully.
Rthe vehicle has improved driving stability, forexample on slippery road surfaces.
Roptimal fuel consumption resulting from theautomatic transmission shifting up sooner.The vehicle is driven in the low engine speedrange and the wheels are less likely to spin.
Rgliding mode is available.
Rthe ECO start/stop function is switched on(Ypage 136).
Drive program I (Individual)
In drive programIthe following properties of thedrive program can be selected:
Rthe drive (engine management)
and therefore indirectly the availability ofglide mode and the ECO start/stop functionas well as the properties of the driver assis-tance systems
Rthe transmission management
RESP®(Ypage 68)
Rthe suspension
and therefore indirectly the steering
Ractivation of the exhaust flap
To permanently shift the gears manually in driveprogramIusing the steering wheel paddle shift-ers, select theM(Manual) setting for the trans-mission management.
Information about configuring drive programIwith the multimedia system can be found under"DYNAMIC SELECT" in the vehicle's DigitalOperator's Manual.
Manual gear shifting
General notes
You can change gear yourself using the steeringwheel paddle shifters. The transmission must bein position[for this.
Depending on which steering wheel paddleshifter is pulled, the automatic transmission
immediately shifts into the next gear down orup, if permitted.
To use manual shifting, you have two options:
Rtemporary setting
Rpermanent setting
If you activate manual gearshifting, the multi-function display will show the current gear andcinstead of transmission position[.
If you deactivate manual gearshifting, the gearswill be shifted automatically again.
Temporary setting
XTo activate:shift the DIRECT SELECT lever toposition[.
XPull steering wheel paddle shifterCorD.
The temporary setting is active for a certainamount of time. In certain conditions, the mini-mum amount of time is extended, e.g. in thecase of lateral acceleration, overrun mode ordriving on steep terrain.
XTo deactivate:pull steering wheel paddleshifterDand hold it in place.
or
XUse the DIRECT SELECT lever to switch thetransmission position.
or
XUse the DYNAMIC SELECT switch to changethe drive program.
Permanent setting
!Mercedes-AMG vehicles:the automatictransmission does not shift up automaticallyeven when the engine limiting speed for thecurrent gear is reached. When the engine lim-iting speed is reached, the fuel supply is cut toprevent the engine from overrevving. Alwaysmake sure that the engine speed does not
Automatic transmission147
Driving and pa rking
Z

reach the red area of the tachometer. There isotherwise a risk of engine damage.
Manual mode button (except Mercedes-AMG vehi-cles)
Manual mode button (Mercedes-AMG vehicles)
XTo activate/deactivate:shift the DIRECTSELECT lever to position[.
XPress buttonC.Mercedes-AMG vehicles:when indicatorlampDlights up, automatic transmissionmanual mode is activated.
The manual mode activated with buttonCremains activated when the drive program ischanged.
Mercedes-AMG GLC 63 4MATIC+/GLC 63 S 4MATIC+:only if theD(Automatic)setting has been preselected for the trans-mission is manual mode deactivated whenyou change to drive programI.
Mercedes-AMG GLC 63 4MATIC+/GLC 63 S4MATIC+:you can also preset manual mode fordrive programI. To do so, select theM(Manual)setting when configuring the transmission.When driving in drive programI, you perma-nently shift the gears manually using the steer-ing wheel paddle shifters.
Information about configuring drive programIwith the multimedia system can be found under
"DYNAMIC SELECT" in the vehicle's DigitalOperator's Manual.
Shifting gears
XTo shift up:pull steering wheel paddleshifterD.The automatic transmission shifts up to thenext gear.
If the maximum engine speed in the gear cur-rently engaged is reached and you continue toaccelerate, the automatic transmission auto-matically shifts up in order to prevent enginedamage (except Mercedes-AMG vehicles).
Mercedes-AMG vehicles:if the temporarysetting has been activated and you continueto accelerate when the maximum enginespeed has been reached, the automatic trans-mission automatically shifts up. If the perma-nent setting is activated, the automatic trans-mission does not shift up automatically evenwhen the engine limiting speed for the currentgear is reached. Observe the protectionagainst reaching the overrevving range on themultifunction display. Always make sure thatthe engine speed does not reach the red areaof the tachometer.
XTo shift down:pull steering wheel paddleshifterC.The automatic transmission shifts down tothe next gear.
Automatic down shifting occurs when coast-ing.
If the engine were to exceed the maximumengine speed when shifting down, the auto-matic transmission protects against enginedamage by not shifting down.
148Automatic transmission
Driving and parking

Shift recommendation
The gearshift recommendations assist you inadopting an economical driving style. The rec-ommended gear is shown in the multifunctiondisplay.
XWhen the corresponding gearshift recom-mendationCappears in the multifunctiondisplay of the instrument cluster, shift to rec-ommended gearD.
Protection against reaching the over-
revving range (Mercedes-AMG vehicles)
!In manual mode, the automatic transmis-sion does not shift up automatically evenwhen the engine limiting speed for the currentgear is reached. When the engine limitingspeed is reached, the fuel supply is cut toprevent the engine from overrevving. Alwaysmake sure that the engine speed does notreach the red area of the tachometer. There isotherwise a risk of engine damage.
Before the engine speed reaches the red area,an upshift indicator will be shown in the multi-function display.
XWhen messageCappears on the multifunc-tion display, pull the right-hand steeringwheel paddle shifter.
Kickdown
XFor maximum acceleration, depress theaccelerator pedal beyond the pressure point.The automatic transmission shifts to a lowergear depending on the engine speed.
XShift back up once the desired speed isreached.
If you apply full throttle, the automatic trans-mission shifts up to the next gear when themaximum engine speed is reached. This pre-vents the engine from overrevving.
Mercedes-AMG vehicles:kickdown is onlypossible in the temporary setting.
Automatic transmission149
Driving and parking
Z

Problems with the transmission
ProblemPossible causes/consequences andPPSolutions
The transmission hasproblems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshopimmediately.
The acceleration abilityis deteriorating.
The transmission no lon-ger changes gear.
The transmission is in emergency mode.
It is possible to shift to a gear and reverse gear only.
XStop the vehicle.
XShift the transmission to position].
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to position[or^.If[is selected, the transmission only shifts to one gear; if^isselected, the transmission shifts to reverse gear.
XHave the transmission checked at a qualified specialist workshopimmediately.
Transfer case
This section is only valid for vehicles with 4-wheel drive (4MATIC). Power is always trans-mitted to both axles.
!Performance tests may only be carried outon a 2-axle dynamometer. The brake systemor transfer case could otherwise be damaged.Contact a qualified specialist workshop for aperformance test.
!Since ESP®engages automatically, the igni-tion must be switched off (the SmartKey orStart/Stop button must be in positionZorG) if
Rthe electrical parking brake is being testedusing a dynamometer
Rthe vehicle is being towed with only oneaxle raised (not permitted for vehicles with4MATIC)
Otherwise, the brake system can be dam-aged.
!Vehicles with 4MATIC must not be towedwith either the front or the rear axle raised, asdoing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. Risk of fire and
explosion by improper handling of fuel.
You must avoid fire, open flames, smoking
and creating sparks. Switch off the ignition
before refueling and, if present, switch off the
auxiliary heating.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
RWash away fuel from skin immediately
using soap and water.
RIf fuel comes into contact with your eyes,
immediately rinse them thoroughly with
150Refueling
Driving and parking

This helps you to avoid overheating thebrakes and wearing them out excessively.
When you take advantage of engine braking, adrive wheel may not turn for some time, e.g.on a slippery road surface. This could causedamage to the drive train. This type of damageis not covered by the Mercedes-Benz war-ranty.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This
increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantlyresults in excessive and premature wear tothe brake pads.
If the brakes have been subjected to a heavyload, do not stop the vehicle immediately. Driveon for a short while. This allows the airflow tocool the brakes more quickly.
Wet roads
If you have driven for a long time in heavy rainwithout braking, there may be a delayed reac-tion from the brakes when braking for the firsttime. This may also occur after the vehicle hasbeen washed or driven through deep water.
You have to depress the brake pedal morefirmly. Maintain a greater distance from thevehicle in front.
After driving on a wet road or having the vehiclewashed, brake firmly while paying attention tothe traffic conditions. This will warm up thebrake discs, thereby drying them more quicklyand protecting them against corrosion.
Limited braking performance on salt-
treated roads
If you drive on salted roads, a layer of salt resi-due may form on the brake discs and brakepads. This can result in a significantly longerbraking distance.
RIn order to prevent any salt build-up, apply thebrakes occasionally while paying attention tothe traffic conditions.
RCarefully depress the brake pedal and thebeginning and end of a journey.
RMaintain a greater distance to the vehicleahead.
Servicing the brakes
!The brake fluid level may be too low, if:
Rif the red brake warning lamp lights up inthe instrument cluster and
Ryou hear a warning tone while the engine isrunning
Observe additional warning messages in themultifunction display.
The brake fluid level may be too low due tobrake pad wear or leaking brake lines.
Have the brake system checked immediately.Consult a qualified specialist workshop toarrange this.
!Vehicles with 4MATIC:function or per-formance tests may only be carried out on a 2-axle dynamometer. If you wish to operate thevehicle on such a dynamometer, please con-sult a qualified specialist workshop inadvance. You could otherwise damage thedrive train or the brake system.
!Vehicles with 4MATIC:the ESP®systemoperates automatically. If the electric parkingbrake is tested on a brake dynamometer, theengine and ignition must be switched off: turnthe SmartKey in the ignition lock to position

braking maneuvers. Do not use cruise control orActive Distance Assist DISTRONIC.
If the vehicle threatens to skid or cannot bestopped when moving at low speed:
XShift the transmission to position\\.
The outside temperature indicator is notdesigned to serve as an ice-warning device andis therefore unsuitable for that purpose.Changes in the outside temperature are dis-played after a short delay.
Indicated temperatures just above the freezingpoint do not guarantee that the road surface isfree of ice. The road may still be icy, especially inwooded areas or on bridges. The vehicle couldskid if you fail to adapt your driving style. Alwaysadapt your driving style and drive at a speed tosuit the prevailing weather conditions.
You should pay special attention to road condi-tions when temperatures are around freezingpoint.
For more information on driving with snowchains, see (Ypage 332).
For more information on driving with summertires, see (Ypage 332).
Observe the notes in the "Winter operation" sec-tion (Ypage 332).
Driving systems
Mercedes-Benz Intelligent Drive
Mercedes-Benz Intelligent Drive stands for inno-vative driver assistance and safety systemswhich enhance comfort and support the driver incritical situations. With these intelligent coordi-nated systems Mercedes-Benz has set a mile-stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces allelements of active and passive safety in one wellthought out system – for the safety of the vehi-cle occupants and that of other road users.
Further information on driving safety systems(Ypage 65).
Cruise control
General notes
Cruise control maintains a constant road speedfor you. It brakes automatically in order to avoidexceeding the set speed. Change into a lower
gear in good time on long and steep downhillgradients. This is especially important if thevehicle is laden or towing a trailer. By doing so,you will make use of the braking effect of theengine. This relieves the load on the brake sys-tem and prevents the brakes from overheatingand wearing too quickly.
Use cruise control only if road and traffic con-ditions make it appropriate to maintain a steadyspeed for a prolonged period. You can store anyroad speed above 20 mph (30 km/h).
Important safety notes
Cruise control can neither reduce the risk of anaccident if you fail to adapt your driving style noroverride the laws of physics. Cruise control can-not take into account the road, traffic andweather conditions. Cruise control is only anaid. You are responsible for maintaining a safedistance to the vehicle in front, for vehiclespeed, for braking in good time and for staying inlane.
Do not use cruise control:
Rin road and traffic conditions which do notallow you to maintain a constant speed, e.g. inheavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-erating could cause the drive wheels to losetraction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,heavy rain or snow
If there is a change of drivers, advise the newdriver of the speed stored.
iThe speed indicated in the speedometermay differ slightly from the speed stored.
Cruise control lever
CActivates or increases speed
DActivates or reduces speed
160Driving systems
Driving and pa rking

Active Distance Assist DISTRONIC
General notes
Active Distance Assist DISTRONIC regulates thespeed and automatically helps you maintain thedistance from the vehicle detected in front.Vehicles are detected with the aid of the radarsensor system. Active Distance AssistDISTRONIC brakes automatically so that the setspeed is not exceeded.
Change into a lower gear in good time on longand steep downhill gradients. This is especiallyimportant if the vehicle is laden. By doing so, youwill make use of the braking effect of the engine.This relieves the load on the brake system andprevents the brakes from overheating and wear-ing too quickly.
If Active Distance Assist DISTRONIC detectsthat there is a risk of a collision with the vehiclein front, you will be warned visually and audibly.Active Distance Assist DISTRONIC cannot pre-vent a collision without your intervention. Anintermittent warning tone will then sound andthe distance warning lamp will light up in theinstrument cluster. Brake immediately in orderto increase the distance to the vehicle in front ortake evasive action provided it is safe to do so.
Active Distance Assist DISTRONIC operates inthe speed range between 0 mph(0 km/h) and120 mph (200 km/h).
Do not use Active Distance Assist DISTRONICwhile driving on roads with steep gradients.
As Active Distance Assist DISTRONIC transmitsradar waves, it can resemble the radar detectorsof the responsible authorities. You can refer tothe relevant chapter in the Operator's Manual ifquestions are asked about this.
iUSA only: This device has been approved bythe FCC as a "Vehicular Radar System". Theradar sensor is intended for use in an auto-motive radar system only. Removal, tamper-ing, or altering of the device will void any war-ranties, and is not permitted by the FCC. Donot tamper with, alter, or use in any non-approved way.
Any unauthorized modification to this devicecould void the user's authority to operate theequipment.
iCanada only: This device complies withRSS-210 of Industry Canada. Operation issubject to the following two conditions:
1. This device may not cause interference,and
2. This device must accept any interferencereceived, including interference that maycause undesired operation of the device.
Removal, tampering, or altering of the devicewill void any warranties, and is not permitted.Do not tamper with, alter, or use in any non-approved way.
Any unauthorized modification to this devicecould void the user's authority to operate theequipment.
Important safety notes
GWARNING
Active Distance Assist DISTRONIC does not
react to:
Rpeople or animals
Rstationary objects in the road, e.g. stopped
or parked vehicles
Roncoming vehicles and crossing traffic
As a result, Active Distance Assist DISTRONIC
may neither give warnings nor intervene in
such situations. There is a risk of an accident.
Always pay careful attention to the traffic sit-
uation and be ready to brake.
GWARNING
Active Distance Assist DISTRONIC cannot
always clearly identify other road users and
complex traffic situations.
In such cases, Active Distance Assist
DISTRONIC can:
Rgive an unnecessary warning and then
brake the vehicle
Rneither give a warning nor intervene
Raccelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be ready to
brake, especially if Active Distance Assist
DISTRONIC warns you.
GWARNING
Active Distance Assist DISTRONIC brakes
your vehicle with up to 50% of the maximum
162Driving systems
Driving and parking

possible deceleration. If this deceleration is
not sufficient, Active Distance Assist
DISTRONIC alerts you with a visual and acous-
tic warning. There is a risk of an accident.
Adjust your speed in these cases and main-
tain sufficient distance. Apply the brakes
yourself and try to take evasive action.
!When Active Distance Assist DISTRONIC orthe HOLD function is activated, the vehiclebrakes automatically in certain situations.
To avoid damage to the vehicle, deactivateActive Distance Assist DISTRONIC and theHOLD function in the following or similar sit-uations:
Rwhen towing the vehicle
Rin the car wash
Active Distance Assist DISTRONIC can neitherreduce the risk of an accident if you fail to adaptyour driving style, nor override the laws of phys-ics. Active Distance Assist DISTRONIC cannottake into account road, weather or traffic con-ditions. Active Distance Assist DISTRONIC isonly an aid. You are responsible for maintaininga safe distance to the vehicle in front, for vehiclespeed, for braking in good time and for staying inlane.
Do not use Active Distance Assist DISTRONIC:
RIn road and traffic conditions which do notallow you to maintain a constant speed, e.g. inheavy traffic or on winding roads
ROn slippery road surfaces. Braking or accel-erating could cause the drive wheels to losetraction and the vehicle could then skid
RIn poor visibility, e.g. due to fog, heavy rain orsnow
Active Distance Assist DISTRONIC may notdetect narrow vehicles driving in front, e.g.motorcycles, or vehicles driving in a staggeredformation.
In particular, the detection of obstacles can beimpaired if:
RThere is dirt on the sensors or anything elsecovering the sensors
RThere is snow or heavy rain
RThere is interference by other radar sources
RThere are strong radar reflections, for exam-ple in parking garages
If Active Distance Assist DISTRONIC no longerdetects a vehicle in front, Distance Pilot
DISTRONIC may unexpectedly accelerate to thespeed stored.
This speed may:
RBe too high if you are driving in a turning laneor an exit lane
Rbe so high in the right lane that you pass vehi-cles driving on the left (in countries wherethey drive on the right)
Rbe so high in the left lane that you pass vehi-cles driving on the right (in countries wherethey drive on the left)
If there is a change of drivers, advise the newdriver of the speed stored.
Cruise control lever
CActivates or increases speed
DActivates or reduces speed

Activating Active Distance Assist
DISTRONIC
Activation conditions
To activate Active Distance Assist DISTRONIC,the following conditions must be fulfilled:
Rthe engine must be started. It may take up totwo minutes of driving before Active DistanceAssist DISTRONIC is ready for use.
Rthe electric parking brake must be released.
RESP®must be activated, but not interveningat present.
RParking Pilot must not be activated.
Rthe transmission must be in position[.
Rthe driver's door must be closed when youshift the transmission from position]to[or your seat belt must be fastened.
Rthe front-passenger door and rear doors mustbe closed.
Rthe vehicle must not slide.
Activating
XBriefly pull the cruise control lever towardsyou