service MERCEDES-BENZ GLC-Class 2016 X253 Owner's Manual

1, 2, 3 ...
4ETS (Electronic Traction System)see ETS/4ETS (Electronic Trac-
tion System)
4MATIC (permanent four-wheel
drive) .................................................. 197
12 V socket
see Socket (12 V)
115 V socket ...................................... 322
360° camera
Cleaning .........................................3 49
Function/notes .............................2 10
A
ABS (Anti-lock Braking System)
Display message ............................ 258
Function/notes ................................ 67
Important safety notes .................... 67
Warning lamp ................................. 294
Accident
Automatic measures after an acci-
dent ................................................. 60
Activating/deactivating cooling
with air dehumidification ................. 142
Active Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 253
Display message ............................ 281
Active Lane Keeping Assist
Activating/deactivating (on-
board computer) ............................ 253
Display message ............................ 280
Function/information .................... 225
Active Parking Assist
Canceling ....................................... 205
Detecting parking spaces .............. 202
Display message ............................ 281
Exiting a parking space .................. 204
Function/notes ............................. 201
Important safety notes .................. 201
Parking .......................................... 203
ADAPTIVE BRAKE ................................. 75
Adaptive Brake Assist
Function/notes ................................ 72
Adaptive Damping System (ADS) ..... 196Adaptive Highbeam Assist
Display message ............................ 275
Function/notes ............................. 127
Switching on/off ........................... 128
Additional speedometer ................... 255
Additives (engine oil) ........................ 412
Air bags
Deployment ..................................... 57
Display message ............................ 271
Front air bag (driver, front
passenger) ....................................... 50
Important safety notes .................... 48
Introduction ..................................... 48
Knee bag .......................................... 50
Occupant Classification System
(OCS) ............................................... 51
PASSENGER AIR BAG indicator
lamps ............................................... 43
Side impact air bag .......................... 50
Window curtain air bag .................... 51
AIR BODY CONTROL
Display message ............................ 279
Function/notes ............................. 195
Lowering the rear of the vehicl e .... 197
R

aising the rear of the vehicle ....... 197
Air vents
Important safety notes .................. 149
Rear ............................................... 150
Setting ........................................... 149
Setting the center air vents ........... 149
Setting the side air vents ............... 150
Air-conditioning system
see Climate control
Alarm
ATA (Anti-Theft Alarm system) ......... 78
Switching off (ATA) .......................... 78
Switching the function on/off
(ATA) ................................................ 78
Armrest
Stowage compartment .................. 308
Ashtray ............................................... 320
Assistance display (on-board com-
puter) .................................................. 251
Assistance menu (on-board com-
puter) .................................................. 252
ASSYST PLUS
Displaying a service message ........ 343
4Index

Driving abroad ............................... 343
Hiding a service message .............. 342
Resetting the service interval dis-
play ................................................ 343
Service message ............................ 342
Special service requirements ......... 343
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 78
Function ........................................... 78
Switching off the alarm .................... 78
ATTENTION ASSIST
Activating/deactivating ................. 253
Display message ............................ 279
Function/notes ............................. 214
Authorized Mercedes-Benz Center
see Qualified specialist workshop
AUTO lights
Display message ............................ 275
see Lights
Automatic car wash (care) ............... 344
Automatic engine start (ECO start/
stop function) .................................... 159
Automatic engine switch-off (ECO
start/stop function) .......................... 158
Automatic headlamp mode .............. 124
Automatic transmission
Accelerator pedal position ............. 165
Changing gear ............................... 165
DIRECT SELECT lever ..................... 162
Display message ............................ 287
Double-clutch function .................. 165
Drive program ................................ 166
Drive program display .................... 163
Driving tips .................................... 165
DYNAMIC SELECT switch .............. 161
Emergency running mode .............. 169
Engaging drive position .................. 163
Engaging neutral ............................ 163
Engaging park position automati-
cally ............................................... 162
Engaging reverse gear ................... 162
Engaging the park position ............ 162
Kickdown ....................................... 165
Manual shifting .............................. 167
Overview ........................................ 161
Problem (malfunction) ................... 169
Pulling away ................................... 157
Rocking the vehicle free ................ 165 Starting the engine
........................ 155
Ste
ering wheel paddle shifters ...... 167
Trailer towing ................................. 165
Transmission position display
(DIRECT SELECT lever) ................... 163
Transmission positions .................. 164
Automatic transmission emer-
gency mode ....................................... 169
Axle load, permissible (trailer tow-
ing) ...................................................... 416
B
Backup lamp
Changing bulbs .............................. 132
Bag hook ............................................ 313
Ball coupling
Installing ........................................ 230
Removing ....................................... 234
BAS (Brake Assist System) ................. 68
BAS PLUS with Cross-Traffic Assist
(Brake Assist PLUS with Cross-
Traffic Assist)
Function/notes ................................ 68
Important safety notes .................... 68
Battery (SmartKey)
Checking .......................................... 86
Important safety notes .................... 85
Replacing ......................................... 86
Battery (vehicle)
Charging ........................................ 363
Display message ............................ 277
Important safety notes .................. 361
Jump starting ................................. 365
Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 253
Display message ............................ 281
Notes/function .............................. 217
see Active Blind Spot Assist
Brake fluid
Display message ............................ 264
Notes ............................................. 412
Brake force distribution
see EBD (electronic brake force
distribution)
Brake lamps
Display message ............................ 273
Index5

Customer Assistance Center
(CAC).................................................... .27
Customer Relations Department .......2 7
D
Data
see Technica ldat a
Dat acarrier
Selecting ........................................ 24 9
Daytime runnin glamps
Displa ymessage ............................ 27 4
Function/notes ............................ .124
Switching on/off (on-board com-
puter) ............................................. 255
Declarations of conformity ................. 26
Diagnostics connection ......................26
Digital speedometer .........................245
DIRECT SELECT lever
Automatic transmission ................. 162
Display
see Display messages
see Warning and indicator lamps
Display messages
ASSYST PLUS ................................ 342
Calling up (on-board computer) ..... 257
Driving systems .............................2 79
Engine ............................................ 276
General notes ................................ 257
Hiding (on-board computer) ........... 257
Introduction ................................... 257
Lights ............................................. 272
Safety systems .............................. 258
SmartKey ....................................... 290
Tires ............................................... 285
Vehicle ...........................................2 87
Distance recorder .............................2 44
Distance warning (warning lamp) .... 301
Distance warning function
Function/notes ................................ 71
DISTRONIC PLUS
Activating ....................................... 185
Activation conditions ..................... 185
Cruise control lever ....................... 185
Deactivating ................................... 190
Display message ............................ 283
Displays in the instrument cluster .. 189
Driving tips ....................................1 90Driving with
DISTRONIC PLUS ....... 187
Fu

nction/notes .............................1 83
Important safety notes .................. 184
Setting a speed .............................. 188
Setting the specified minimum
distance ......................................... 188
Stopping ........................................ 187
with Steering Assist and Stop&Go
Pilot ............................................... 192
Doors
Automatic locking (switch) ...............9 0
Central locking/unlocking
(SmartKey) ...................................... .83
Control panel .................................. .40
Display message ............................ 289
Emergency locking ........................... 91
Emergency unlocking ....................... 90
Important safety notes .................... 89
Opening (from inside) ...................... 89
Drinking and driving ......................... 176
Drive program
Automatic transmission ................. 166
Drive programs
Display (DIRECT SELECT lever) ...... 163
Driver's door
see Doors
Driving abroad
Mercedes-Benz Service ................. 343
Driving Assistance PLUS package ... 222
Driving on flooded roads .................. 180
Driving safety systems
ABS (Anti-lock Braking System) ....... 67
ADAPTIVE BRAKE ............................. 75
Adaptive Brake Assist ...................... 72
BAS (Brake Assist System) .............. 68
BAS PLUS with Cross-Traffic
Assist ............................................... 68
COLLISION PREVENTION ASSIST
PLUS ................................................ 70
Distance warning function ............... 71
EBD (electronic brake force distri-
bution) ............................................. 75
ESP
®(Electronic Stability Pro-
gram) ............................................... 73
Important safety information ........... 67
Overview .......................................... 67
PRE-SAFE
®Brake ............................. 75
8Index

STEER CONTROL ............................. 78
Driving system
AIR BODY CONTROL ...................... 195
Driving systems
360°camera .................................. 210
Active Blind Spot Assist ................. 222
Active Lane Keeping Assist ............ 225
Active Parking Assist ..................... 201
ATTENTION ASSIST ........................ 214
Blind Spot Assist ............................ 217
Cruise control ................................ 181
Display message ............................ 279
DISTRONIC PLUS ........................... 183
DISTRONIC PLUS with Steering
Assist and Stop&Go Pilot ............... 192
Driving Assistance Plus package ... 222
HOLD function ............................... 194
Lane Keeping Assist ...................... 220
Lane Tracking package .................. 217
PARKTRONIC ................................. 198
Rear view camera .......................... 206
Traffic Sign Assist .......................... 216
Driving tips
Automatic transmission ................. 165
Brakes ........................................... 178
Break-in period .............................. 152
DISTRONIC PLUS ........................... 190
Downhill gradient ........................... 178
Drinking and driving ....................... 176
Driving in winter ............................. 180
Driving on flooded roads ................ 180
Driving on wet roads ...................... 180
Exhaust check ............................... 176
Fuel ................................................ 176
General .......................................... 176
Hydroplaning ................................. 180
Icy road surfaces ........................... 180
Limited braking efficiency on sal-
ted roads ....................................... 179
Snow chains .................................. 377
Subjecting brakes to a load ........... 178
The first 1000 miles (1500 km) ..... 152
Towing a trailer .............................. 228
Wet road surface ........................... 179
DSR (Downhill Speed Regulation)
Display message ............................ 282
DVD video
Operating (on-board computer) ..... 249 DYNAMIC SELECT switch
Automatic transmission ................. 161
Climate control (dual-zone auto-
matic climate control) .................... 142
E
EASY-ENTRY featureFunction/notes ............................. 117
EASY-EXIT feature
Function/notes ............................. 117
EASY-PACK cargo compartment
management system ........................ 315
EBD (electronic brake force distri-
bution)
Display message ............................ 261
Function/notes ................................ 75
ECO display
Function/notes ............................. 177
On-board computer ....................... 244
ECO start/stop function
Automatic engine start .................. 159
Automatic engine switch-off .......... 158
Deactivating/activating ................. 159
General information ....................... 158
Important safety notes .................. 158
Introduction ................................... 158
Emergency
Automatic measures after an acci-
dent ................................................. 60
Emergency release
Driver's door .................................... 90
Vehicle ............................................. 90
Emergency Tensioning Devices
Activation ......................................... 57
Emergency unlocking
Tailgate ............................................ 97
Emissions control
Service and warranty information .... 23
Engine
Check Engine warning lamp ........... 299
Display message ............................ 276
ECO start/stop function ................ 158
Engine number ............................... 409
Irregular running ............................ 160
Jump-starting ................................. 365
Starting (important safety notes) ... 155
Starting problems .......................... 160
Index9

Introduction to the restraint sys-
tem .................................................. 42
Occupant Classification System
(OCS) ............................................... 51
PASSENGER AIR BAG indicator
lamps ............................................... 43
Pets in the vehicle ........................... 66
PRE-SAFE
®(anticipatory occu-
pant protection) ............................... 59
PRE-SAFE
®PLUS (anticipatory
occupant protection PLUS) .............. 59
Restraint system warning lamp ........ 43
Seat belt .......................................... 44
OCS
Conditions ....................................... 51
Faults ............................................... 56
Operation .........................................5 2
System self-test ............................... 54
Odometer ........................................... 244
Oil
see Engine oil
On-board computer
Assistance graphic menu ............... 251
Assistance menu ........................... 252
Display messages .......................... 257
Displaying a service message ........ 343
DISTRONIC PLUS ........................... 189
Factory settings ............................. 256
Head-up display ............................. 241
Important safety notes .................. 238
Instrument cluster menu ............... 255
Lights menu ................................... 255
Media menu ................................... 248
Menu overview .............................. 243
Message memory .......................... 257
Navigation menu ............................ 246
Operation ....................................... 239
Radio menu ................................... 248
Service menu ................................. 252
Settings menu ............................... 252
Standard display ............................ 244
Telephone menu ............................ 250
Trip menu ...................................... 244
Video DVD operation ..................... 249
Opening and closing the side trim
panels ................................................. 132 Operating safety
Declaration of conformity ................ 26
Important safety notes .................... 25
Operating system
see On-board computer
Operator's Manual
Overview .......................................... 23
Vehicle equipment ........................... 23
Outside temperature displ
ay
........... 239
Overhead control panel ...................... 39
Override feature
Rear side windows ........................... 66
P
Paddle shifterssee Steering wheel paddle shifters
Paint code number ............................ 408
Paintwork (cleaning instructions) ... 346
Panic alarm .......................................... 42
Panorama roof with power tilt/
sliding panel
Important safety notes .................. 101
Opening/closing ............................ 102
Problem (malfunction) ................... 106
Resetting ....................................... 104
Parking
Important safety notes .................. 172
Parking brake ................................ 174
Position of exterior mirror, front-
passenger side ............................... 120
Rear view camera .......................... 206
Switching off the engine ................ 173
see PARKTRONIC
Parking aid
see 360° camera
see Active Parking Assist
see Exterior mirrors
see PARKTRONIC
see Rear view camera
Parking brake
Display message ............................ 261
Electric parking brake .................... 174
Warning lamp ................................. 298
Parking lamps
Switching on/off ........................... 125
PARKTRONIC
Deactivating/activating ................. 200
14Index

Remote controlGarage door opener ....................... 332
Programming (garage door
opener) .......................................... 333
Replacing bulbs
Important safety notes .................. 130
Overview of bulb types .................. 130
Removing/replacing the cover
(front wheel arch) .......................... 131
Reporting safety defects .................... 27
Rescue card ......................................... 28
Reserve (fuel tank)
see Fuel
Reserve fuel
Display message ............................ 278
Warning lamp ................................. 299
Restraint system
Display message ............................ 268
Introduction ..................................... 42
Warning lamp ................................. 298
Warning lamp (function) ................... 43
Reversing feature
Panorama sliding sunroof .............. 102
Roller sunblinds ............................. 103
Side windows ................................... 98
Tailgate ............................................ 92
Reversing lamps (display mes-
sage) ................................................... 274
Roadside Assistance (breakdown) .... 24
Roller sunblind
Panorama roof with power tilt/
sliding panel .................................. 103
Rear side windows ......................... 319
Roller sunblinds (panorama roof
with power tilt/sliding panel)
Operating ....................................... 104
Roof carrier ........................................ 317
Roof lining and carpets (cleaning
guidelines) ......................................... 352
Roof load (maximum) ........................ 415
S
Safety
Children in the vehicle ..................... 60
see Operating safety
SD memory card
Selecting ........................................ 249 Seat belts
Adjusting the driver's and front-
passenger seat belt ......................... 47
Adjusting the height ......................... 46
center rear-compartment seat ......... 47
Cleaning ......................................... 351
Correct usage .................................. 45
Fastening ......................................... 46
Important safety guidelines ............. 44
Introduction ..................................... 44
Releasing ......................................... 47
Warning lamp ................................. 292
Warning lamp (function) ................... 48
Seats
Adjusting (electrically) ................... 110
Adjusting the 4-way lumbar sup-
port ................................................ 112
Adjusting the head restraint .......... 111
Calling up a stored setting (mem-
ory function) .................................. 122
Cleaning the cover ......................... 351
Correct driver's seat position ........ 108
Folding the backrest (rear com-
partment) forwards/back ...... 309, 310
Important safety notes .................. 109
Seat heating .................................. 112
Seat heating problem .................... 114
Seat ventilation .............................. 114
Seat ventilation problem ................ 115
Storing settings (memory func-
tion) ............................................... 122
Switching seat heating on/off ....... 112
Switching seat ventilation on/off .. 114
Securing a load
see Securing cargo
Securing cargo .................................. 312
Selector lever
Cleaning ......................................... 350
see Automatic transmission
Sensors (cleaning instructions) ....... 348
Service menu (on-board com-
puter) .................................................. 252
Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 412
Coolant (engine) ............................ 412
Engine oil ....................................... 411
16Index

Definition of terms ......................... 392
Direction of rotation ...................... 395
Display message ............................ 285
Distribution of the vehicle occu-
pants (definition) ............................ 395
DOT (Department of Transporta-
tion) (definition) ............................. 393
DOT, Tire Identification Number
(TIN) ............................................... 392
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 393
General notes ................................ 399
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 393
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 393
Important safety notes .................. 374
Increased vehicle weight due to
optional equipment (definition) ...... 393
Information on driving .................... 374
Kilopascal (kPa) (definition) ........... 393
Labeling (overview) ........................ 389
Load bearing index (definition) ...... 394
Load index ..................................... 391
Load index (definition) ................... 393
Maximum load on a tire (defini-
tion) ............................................... 394
Maximum loaded vehicle weight
(definition) ..................................... 393
Maximum permissible tire pres-
sure (definition) ............................. 394
Maximum tire load ......................... 391
Maximum tire load (definition) ....... 394
MOExtended tires .......................... 376
Optional equipment weight (defi-
nition) ............................................ 394
PSI (pounds per square inch) (def-
inition) ........................................... 394
Replacing ....................................... 395
Service life ..................................... 376
Sidewall (definition) ....................... 394
Snow chains .................................. 377
Speed rating (definition) ................ 393
Storing ........................................... 395
Structure and characteristics
(definition) ..................................... 392
Summer tires in winter .................. 376
Temperature .................................. 388TIN (Tire Identification Number)
(definition) ..................................... 394
Tire bead (definition) ...................... 394
Tire pressure (definition) ................ 394
Tire pressures (recommended) ...... 393
Tire size (data) ............................... 399
Tire size designation, load-bearing
capacity, speed rating .................... 389
Tire tread ....................................... 375
Tire tread (definition) ..................... 394
Total load limit (definition) ............. 395
Traction ......................................... 388
Traction (definition) ....................... 394
Tread wear ..................................... 388
Uniform Tire Quality Grading
Standards ...................................... 387
Uniform Tire Quality Grading
Standards (definition) .................... 393
Wear indicator (definition) ............. 394
Wheel and tire combination ........... 401
Wheel rim (definition) .................... 393
see Flat tire
Top Tether ............................................ 63
Tow-starting
Emergency engine starting ............ 370
Important safety notes .................. 367
Towing a trailer
Axle load, permissible .................... 416
Cleaning the trailer tow hitch ......... 349
Coupling up a trailer ...................... 232
Decoupling a trailer ....................... 233
Driving tips .................................... 228
ESP
®(Electronic Stability Pro-
gram) ............................................... 75
Installing the ball coupling ............. 230
Lights display message .................. 272
Mounting dimensions .................... 415
Power supply ................................. 234
Pulling away with a trailer .............. 157
Removing the ball coupling ............ 234
Trailer loads ................................... 416
Towing away
Important safety guidelines ........... 367
Installing the towing eye ................ 368
Notes for 4MATIC vehicles ............ 370
Removing the towing eye ............... 369
T

ransporting the vehicle ................ 369
With both axles on the ground ....... 369
Index19

Protection of the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental concerns and recom-
mendations
Wherever the operating instructions require
you to dispose of materials, first try to regen-
erate or re-use them. Observe the relevant
environmental rules and regulations when
disposing of materials. In this way you will
help to protect the environment.
Genuine Mercedes-Benz parts
HEnvironmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
!Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint sys-
tems.
Have aftermarket accessories installed at a qualified specialist workshop.
22Introduction

You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes-
Benz. This could lead to malfunctions in
safety-relevant systems, e.g. the brake sys-
tem. Use only genuine Mercedes-Benz parts
or parts of equal quality. Only use tires,
wheels and accessories that have been spe-
cifically approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Only genuine Mercedes-Benz parts should
therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers main-
tain a supply of genuine Mercedes-Benz parts
for necessary service and repair work. In addi-
tion, strategically located parts delivery cen-
ters provide quick and reliable parts service.
Always specify the vehicle identification num-
ber (VIN) when ordering genuine Mercedes-
Benz parts (
Ypage 408).
Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Warranty
The implied warranty for your vehicle applies
in accordance with the warranty terms and
conditions in the Service and Warranty Infor-
mation booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode
Island and Vermont Emission Control Sys-
tem Warranty
RState warranty enforcement laws (lemon
laws)
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces-
sories warranties. These are available at any
authorized Mercedes-Benz Center.
iShould you lose your Service and War-
ranty Information booklet, have an author-
ized Mercedes-Benz Center arrange for a
replacement. The new Service and War-
ranty Information booklet will be posted to
you.
Introduction23
Z

Information for customers in Califor-
nia
UnderCalifornia law you may beentitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, ifafter a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
iz ed repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately
29,000 km) on the odometer of the vehicle,
whic hever occurs first, a reasonable number
of repair attempts ispresumed for a retail
buyer or lessee ifone or more of the fol lowing
occurs:
(1) the same substantial defect or malfunc- tion results ina condition that islikely to
cause death or serious bodily injury ifthe
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have direct lynoti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you hav
e directly notified
us in writ ing of the need for its repair, or
(3) the vehicle isout of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should bedone at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The ser-
vice advisor willrecord every servic e for you
in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help inthe event of a
breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered byour
agents 24 hours a day, 365 days a year.
1-8 00-FOR-MERCedes(1-800-367-6372 )
(USA)
1-8 00-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "Roadside Assis-
tance" section inthe Service and Warranty
booklet (Canada). You willfind both inyour
vehicle literature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notific ation of Address Change"
in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
24Introduction