tailgate MERCEDES-BENZ GLC SUV 2015 Owner's Guide

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos- sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 28). Stowage areas
Loading guidelines
G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open. G
WARNING
If objects, luggage or loads are not secured or not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, especially when braking or abruptly changing directions.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey. G
WARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow these components to cool down before touch-
ing them.
The handling characteristics of a laden vehi-
cle are dependent on the distribution of the
load within the vehicle. For this reason, you
should observe the following notes when
transporting a load:
R never exceed the maximum permissible
gross vehicle weight or the permissible axle
loads for the vehicle (including occupants).
R the luggage compartment is the preferred
place to store objects.
R position heavy loads as far forwards as pos-
sible and as low down in the load compart- ment as possible.
R the load must not protrude above the upper
edge of the seat backrests.
R always place the load behind unoccupied
seats if possible.
R hook in the safety net when loading.
R secure the load with sufficiently strong and
wear-resistant lashing material. pad sharp
edges for protection.
i Load restraints are available at any quali-
fied specialist workshop, e.g. a Mercedes-
Benz Service Centre. Stowage compartments
Important safety notes G
WARNING
If objects in the passenger compartment are
stowed incorrectly, they can slide or be
thrown around and hit vehicle occupants.
There is a risk of injury, particularly in the
event of sudden braking or a sudden change
in direction.
R Always stow objects so that they cannot be
thrown around in such situations.
R Always make sure that objects do not pro-
trude from stowage spaces, parcel nets or
stowage nets. 390
Stowage areasStowing and features

Observe the loading guidelines (Y
page 390).
The outside and the centre rear seat backr-
ests can be folded down separately to
increase the luggage compartment capacity.
The division ratio is 40% to 20% to 40%.
Both outside seat backrests in the rear com-
partment are electrically unlocked with the
release handles either in the luggage com-
partment or beside the seat backrests in the
rear compartment (vehicles with EASY-PACK
tailgate only). The corresponding rear seat
backrests then fold forward automatically.
Folding the rear seat backrest forward X
Vehicles without memory function: if nec-
essary, move the driver's or front-
passenger seat forwards.
X Vehicles with memory function: when one
or both parts of the rear seat backrest are
folded forwards, the respective front seat
moves forward slightly, when necessary, in order to avoid contact.
X Fully insert the rear seat backrest head
restraints. X
Hook in seat belt buckle tongue :through
seat belt retainer ;. Release handle in the luggage compartment
Release handle next to the seat backrest (vehicles
with EASY-PACK tailgate only)
Left and right seat backrest:
X Pull the left-hand or right-hand release han-
dle at the rear in load compartment :or at
the side beside backrests :.
The corresponding backrest folds for-
wards.
X Move the driver's or front-passenger seat
back if necessary. 394
Stowage areasStowing and features

Attaching and tightening the safety net
Safety net installed behind the C-pillar
X To attach and tighten: insert guide rod:
into bracket ;and slide forwards.
X Attach belt hook ?to the lashing eyelet
and pull down on the loose end of the lash-
ing strap until the safety net is taut.
X After driving a short distance, check the
tension of the safety net and retighten it if
necessary.
X To loosen and detach: pull belt clamp=
up to reduce the tension in the lashing
strap.
X Unhook belt hook ?from the lashing eye-
let.
X Detach guide rod :from bracket ;.
Storing the safety net
X Press the red button on the upper and lower
guide rods.
X Fold the safety net and roll it up.
X Close the two Velcro fasteners on the
safety net holder.
X Put the safety net in the stowage space
under the luggage compartment floor. Coat hooks on the tailgate
:
Coat hook EASY-PACK load-securing kit
General notes The EASY-PACK load-securing kit allows you
to use your luggage compartment for a variety
of purposes. The following accessory parts
are located under the luggage compartment
floor:
R a telescopic rod
R two mounting elements
R two retaining feet
Important safety notes G
WARNING
If you drive when the luggage compartment
floor is open, objects could be flung around,
thus striking vehicle occupants. There is a risk of injury, especially when braking or abruptly
changing directions.
Always close the luggage compartment floor
before a journey. Stowage areas
399Stowing and featu res Z

Fitting
X
Open luggage compartment floor ;
(Y page 400).
X Attach retaining feet :in the desired posi-
tion on the side of luggage compartment
floor ;.
X Close luggage compartment floor ;.X
Turn mounting elements =to=.
X Insert mounting elements =into retaining
feet :.
X Pull telescopic rod ?apart.
X Insert telescopic rod ?into mounting ele-
ments =.
X Turn both mounting elements =to&
until you feel them engage. Stowage well under the luggage com-
partment floor
Important safety notes G
WARNING
If you drive when the luggage compartment
floor is open, objects could be flung around,
thus striking vehicle occupants. There is a risk of injury, especially when braking or abruptly
changing directions.
Always close the luggage compartment floor
before a journey.
EASY-PACK load-securing kit, TIREFIT, the
vehicle tool kit, etc. are located underneath
the luggage compartment floor.
Opening and closing the luggage com-
partment floor (vehicles without PLUG-
IN HYBRID operation) X
To open: open the tailgate.
X Holding ribbing ;, press handle :down-
wards.
Handle :folds upwards. 400
Stowage areasStowing and featu
res

Locking and unlocking the luggage
compartment floor (vehicles without
PLUG-IN HYBRID operation) 1
Luggage compartment floor, released
2 Luggage compartment floor, locked
The luggage compartment floor can be locked
and unlocked using the emergency key ele-
ment. Roof carrier
Important safety notes G
WARNING
When a load is transported on the roof, the
vehicle's centre of gravity rises and the han-
dling changes. If you exceed the maximum
roof load, the handling as well as steering and braking characteristics are severely affected.
There is a risk of an accident.
Always observe the maximum roof load and
adapt your driving style.
You will find information on the maximum roof
load in the "Technical data" section
(Y page 488).
! Mercedes-Benz recommends that you
only use roof carriers that have been tested
and approved for Mercedes-Benz vehicles.
This helps to prevent damage to the vehi-
cle.
Position the load on the roof carrier in such
a way that the vehicle will not sustain dam-
age even when it is in motion. Depending on the vehicle equipment,
ensure that when the roof carrier is fitted
you can:
R raise the sliding sunroof/panorama slid-
ing sunroof fully
R open the tailgate fully
An incorrectly secured roof carrier or roof
load may become detached from the vehicle. You must therefore ensure that you observe
the roof carrier manufacturer's installation
instructions.
Vehicles with panorama sliding sunroof: if
a roof carrier is fitted, the panorama sliding
sunroof cannot be opened. In order to allow
ventilation of the vehicle interior, you can
raise the panorama sliding sunroof.
If a roof carrier approved by Mercedes-Benz
makes contact with the panorama sliding
sunroof, the sunroof will lower slightly but
remain raised in the rear.
Attaching the roof carrier X
Secure the roof carrier to the roof rails.
X Observe the manufacturer's installation
instructions. Features
Cup holders
Important safety notes G
WARNING
If objects in the passenger compartment are
stowed incorrectly, they can slide or be
thrown around and hit vehicle occupants.
There is a risk of injury, particularly in the
event of sudden braking or a sudden change
in direction.
R Always stow objects so that they cannot be
thrown around in such situations.
R Always make sure that objects do not pro-
trude from stowage spaces, parcel nets or
stowage nets. 402
FeaturesStowing and features

To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations:
R when towing away
R in a car wash
! Make sure:
R the side windows and sliding sunroof are
closed completely.
R the blower for the ventilation/heating is
switched off (OFF button is depressed).
R the windscreen wiper switch is at posi-
tion 0
R the 360° camera or reversing camera is
switched off.
The vehicle could otherwise be damaged.
! If the key is within the rear detection
range of KEYLESS-GO, situations such as
the following could lead to the uninten-
tional opening of the boot lid/tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 maway
from the vehicle.
! If the key is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the unin-
tentional opening of the tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 maway
from the vehicle.
! Make sure that the automatic transmis-
sion is in neutral position Nwhen washing
your vehicle in a tow-through car wash. The
vehicle may otherwise be damaged.
R Operating with the key:
Do not remove the key from the ignition
lock. Do not open the driver's door when
the engine is switched off or at very low
speeds. Otherwise, when in transmission position Dor Rthe automatic transmis- sion will automatically switch to park
position
Pand block the wheels.
R Operating with the Start/Stop button:
Do not open the driver's door when the
engine is switched off or at very low
speeds. Otherwise, when in transmission
position Dor Rthe automatic transmis-
sion will automatically switch to park
position Pand block the wheels.
Observe the following to make sure that the
automatic transmission stays in neutral posi-
tion N:
Operating with the key: X Make sure the ignition is switched on.
X Make sure that the vehicle is stationary.
X Depress the brake pedal and keep it
depressed.
X Select neutral N.
X Release the brake pedal.
X Release the electric parking brake, if nec-
essary.
X Switch off the ignition and leave the key in
the ignition lock.
Operating with the Start/Stop button:
X Make sure the ignition is switched on.
X Make sure that the vehicle is stationary.
X Depress the brake pedal and keep it
depressed.
X Engage park position P.
X Release the brake pedal.
X Remove the Start/Stop button from the
ignition lock (Y page 187).
X Insert the key into the ignition lock.
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Select neutral N.
X Release the brake pedal.
X Release the electric parking brake, if nec-
essary.
X Switch off the ignition and leave the key in
the ignition lock. Care
421Maintenance and care Z

You can wash the vehicle in an automatic car
wash from the very start.
Wash off excess dirt before cleaning the vehi- cle in an automatic car wash.
After using an automatic car wash, wipe off
wax from the windscreen and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the wind-
screen.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements for each indi- vidual country.
X Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft sponge to clean.
X Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
X Thoroughly hose down the vehicle with a
gentle jet of water.
X Do not point the water jet directly towards
the air inlet.
X Use plenty of water and rinse out the
sponge frequently.
X Rinse the vehicle with clean water and dry
thoroughly with a chamois.
X Do not let the cleaning agent dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
High-pressure cleaning equipment G
WARNING
The water jet of circular-jet nozzles (dirt grind- ers) can cause damage not visible from the
outside to tyres or chassis components. Com-
ponents damaged in this way can unexpect-
edly fail. There is a risk of an accident.
Do not use high-pressure cleaners with circu-
lar-jet nozzles to clean the vehicle. Have dam- aged tyres or chassis components replaced
immediately.
! Always maintain a distance of at least
30 cm between the vehicle and the high-
pressure cleaner nozzle. Information about the correct distance is available from the
equipment manufacturer.
Move the high-pressure cleaner nozzle
around when cleaning your vehicle.
Do not aim directly at any of the following:
R tyres
R door gaps, roof gaps, joints etc.
R electrical components
R battery
R connectors
R lights
R seals
R trim elements
R ventilation slots
Damaged seals or electrical components
can lead to leaks or failures.
! If the key is within the rear detection
range of KEYLESS-GO, situations such as
the following could lead to the uninten-
tional opening of the boot lid/tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 maway
from the vehicle.
! If the key is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the unin-
tentional opening of the tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 maway
from the vehicle.
! Edition 1 special model: parts of your
vehicle are covered with a decorative foil.
Maintain a distance of at least 70 cm
between the foil-wrapped parts of the vehi- 422
CareMaintenance and care

life span also depends on use, care, stor-
age, etc.
R The reflective safety jackets should be dis-
posed of and replaced with new ones:
- after 15 washes, and/or
- if the reflective strips have become
scratched, and/or
- if the backing material and/or reflective
strips have become soiled and cannot be cleaned off, and/or
- the fluorescence of a reflective safety
vest has faded e.g. due to the effects of
sunlight
R Dispose of reflective safety jackets in an
environmentally responsible manner. To do
so, contact your local waste disposal com- pany. Warning triangle
Removing/replacing the warning trian-
gle X
To remove: open the tailgate.
X Open luggage compartment floor :
(Y page 400).
X Remove warning triangle ;.
X To replace: replace warning triangle ;.
X Close luggage compartment floor :.Setting up the warning triangle
X
Fold legs =out to the side.
X Fold side reflectors ;upwards to form a
triangle and lock them at the top using
press stud :. First-aid kit
First-aid kit
:is in the luggage compartment
in the left-hand stowage net.
X Open the tailgate.
X Remove first-aid kit :.
Check the expiry date on the first-aid kit at
least once a year. Replace the contents if
necessary, and replace any missing items. Where will I find...?
431Breakdown assistance

Fire extinguisher
The fire extinguisher is located underneath
the front of the driver's seat.
X Pull tab :upwards.
X Remove fire extinguisher ;.
Have the fire extinguisher refilled after each
use and checked every one or two years. It
may otherwise fail in an emergency.
Observe the legal requirements for each indi- vidual country. Vehicle tool kit
General notes The towing eye is located in the left-sided
stowage well under the luggage compartment
floor.
Apart from some country-specific variants,
vehicles are not equipped with tyre-changing tools.
If your vehicle is equipped with a tyre-change
tool kit, it is located in the stowage well under the luggage compartment floor.
Some tools for changing a wheel are specific
to the vehicle. For more information on which tyre changing tools are required and
approved to perform a wheel change on your
vehicle, consult a qualified specialist work-
shop.
Necessary tyre-changing tools can include,
for example:
R Jack
R Wheel chock R
Wheel wrench
R Ratchet ring spanner
R Centring pin
Towing eye X
Open the tailgate.
X Open the luggage compartment floor
(Y page 400).
The towing eye is located in the left-sided
stowage well under the luggage compart-
ment floor.
Vehicles with a TIREFIT kit Example
X Open the tailgate.
X Open the luggage compartment floor
(Y page 400).
X Push retaining clamps :on the cover
downwards so as to release them.
X Fold up cover in the direction of arrow ;.
X Remove tyre inflation compressor =and
tyre sealant bottle ?.432
Where will I find...?Breakdown assistance

Vehicles with a tyre-change tool kit
Example: equipment and country-specific
variations possible
: Ratchet
; Wheel wrench
= Jack
? centring pin
A Socket
B Folding wheel chock
The tyre-change tool kit in the stowage well,
on the left, under the luggage compartment
floor.
On vehicles with aluminium hub caps, the
tyre-change tool kit also contains a socket.
Depending on the vehicle equipment, this is in the left stowage net or under the luggage
compartment floor.
X Open the tailgate.
X Open the luggage compartment floor
(Y page 400). Flat tyre
Preparing the vehicle
Your vehicle may be equipped with: R MOExtended tyres (tyres with run-flat char-
acteristics) (Y page 434)
Vehicle preparation is not necessary on
vehicles with MOExtended tyres.
R a TIREFIT kit (Y page 432)
R an emergency spare wheel (certain coun-
tries only) (Y page 474) Vehicles with MOExtended tyres are not
equipped with a TIREFIT kit at the factory. It is
therefore recommended that you additionallyequip your vehicle with a TIREFIT kit if you fit tyres that do not feature run-flat characteris-
tics, e.g. winter tyres. A TIREFIT kit can be
obtained from a qualified specialist work-
shop.
Vehicles with an Mercedes-Benz emergency
call system which are not equipped with a
TIREFIT kit: in the event of a flat tyre, contact
the Customer Assistance Centre for the
Mercedes-Benz emergency call system
(Y page 408).
Information on changing and fitting wheels
(Y page 463).
X Stop the vehicle as far away as possible
from traffic on solid, non-slippery and level
ground.
X Switch on the hazard warning lamps.
X Secure the vehicle against rolling away
(Y page 219).
X If possible, bring the front wheels into the
straight-ahead position.
X Switch off the engine.
X Remove the key from the ignition lock.
or, on vehicles with KEYLESS-GO start func-
tion or KEYLESS ‑GO:
X Open the driver's door.
The on-board electronics now have status
0. This is the same as the key having been
removed.
X Remove the Start/Stop button from the
ignition lock (Y page 187).
X Make sure that the passengers are not
endangered as they do so. Make sure that
no one is near the danger area while a
wheel is being changed. Anyone who is not
directly assisting in the wheel change
should, for example, stand behind the bar-
rier.
X Get out of the vehicle. Pay attention to traf-
fic conditions when doing so. Flat tyre
433Breakdown assis tance