MERCEDES-BENZ GLC SUV 2017 X253 Owner's Manual

ProblemPossible causes/consequences andMSolutions
The starter motor was exposed to a thermal load that was too high.
XTry to start the engine again (Ypage 133).
If the engine still does not start:
XConsult a qualified specialist workshop.
Vehicles with a gasoline
engine:
The engine is not running
smoothly and is misfir-
ing.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gauge shows a value
above 248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently.
XStop as soon as possible and allow the engine and the coolant to
cool down.
XCheck the coolant level (Ypage 309). Observe the warning notes
as you do so and add coolant if necessary.
DYNAMIC SELECT switch
Mercedes-AMG GLC 43 4MATIC
General information
Select the drive program using the DYNAMIC
SELECT switch.
Available drive programs:
S+ Sport PlusParticularly sporty driving
characteristics
SSportSporty driving characteris-
tics
C ComfortComfortable and economi-
cal driving characteristics
EEconomyParticularly economical
driving characteristics
IIndividualIndividual settings
Depending on the drive program selected the
following vehicle characteristics will change:
Rthe engine management
Rthe transmission management
Rthe suspension
Rthe steering
Rthe availability of the ECO start/stop function
Rclimate control
Rthe driver assistance systems
Rthe availability of gliding mode
Further information for automatic drive program
characteristics (
Ypage 144).
Additionally, in drive program Iyou can config-
ure the respective vehicle characteristics using
the multimedia system. You can find informa-
tion about this in the Digital Operator's Manual.
Each time you start the engine with the Smart-
Key or the Start/Stop button, drive program Cis
activated. For further information about starting
the engine, see (
Ypage 133).
DYNAMIC SELECT switch139
Driving and parking
Z

Selecting the drive program
XPress DYNAMIC SELECT switch:forward or
back until the desired drive program is selec-
ted.
The status icon of the selected drive program
is shown in the multifunction display.
In addition, the current drive program settings are displayed briefly in the multimedia system
display.
You can also change gear yourself using the
steering wheel paddle shifters. For further infor-
mation on the manual drive program
(
Ypage 145).
Additional settings
:ECO start/stop function (Ypage 136)
;ESP®(Ypage 70)
=Suspension (Ypage 174)
?Permanent activation of manual gearshifting
(Ypage 145)
When you press buttons :–?the correspond-
ing setting is selected. The DYNAMIC SELECT
switch setting is overwritten.
If you switch to drive program I, all stored char-
acteristics will be accepted. This is also the case if you have previously pressed one of buttons :
- A.
iIn a few countries, the ECO start/stop func-
tion is deactivated at the factory due to the
available fuel grade. In this case, the ECO
start/stop function is not available in any
drive program, regardless of the display in the
multimedia system display.
All other models
Use the DYNAMIC SELECT switch to change the drive program.
Depending on the drive program selected the
following vehicle characteristics will change:
Rthe drive (engine and transmission manage-
ment)
Rthe suspension.
Rthe steering.
Rthe availability of the ECO start/stop function
Rthe climate control
-the climate control settings
-the rear window defroster operation period
-the performance of the seat heating
Each time you start the engine with the Smart-
Key or the Start/Stop button, drive program Cis
activated. For further information about starting
the engine, see (
Ypage 133).
XPush DYNAMIC SELECT switch :forward or
back until the desired drive program is selec-
ted.
The status icon of the selected drive program
is shown in the multifunction display.
In addition, the current drive program settings
are displayed briefly in the multimedia system
display.
iIn a few countries, the ECO start/stop func-
tion is deactivated at the factory due to the
available fuel grade. In this case, the ECO
start/stop function is not available in any
140DYNAMIC SELECT switch
Driving and parking

drive program, regardless of the display in the
multimedia system display.
Available drive programs:
I IndividualIndividual settings
S+ Sport PlusParticularly sporty driving
characteristics
SSportSporty driving characteris-
tics
C ComfortComfortable and economi-
cal driving characteristics
EEconomyParticularly economical
driving characteristics
Additional information for drive programs
(Ypage 144).
You can also change gear yourself using the
steering wheel paddle shifters. For further infor- mation on the manual drive program
(
Ypage 145).
Automatic transmission
Important safety notes
GWARNING
If the engine speed is above the idling speed
and you engage transmission position Dor R,
the vehicle could pull away suddenly. There is
a risk of an accident.
When engaging transmission position Dor R,
always firmly depress the brake pedal and do not simultaneously accelerate.
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
DIRECT SELECT lever
Overview of transmission positions
jPark position with parking lock
kReverse gear
iNeutral
hDrive
The DIRECT SELECT lever is on the right of the
steering column.
The DIRECT SELECT lever always returns to its
original position. The current transmission posi-
tion j,k, iorh is shown in the transmis-
sion position display on the multifunction dis-
play (
Ypage 142).
Selecting park position
!If the engine speed is too high or the vehicle
is coasting, do not shift the automatic trans-
mission directly from htok, from ktoh
or directly to j. Otherwise, the automatic
transmission may be damaged.
XPush the DIRECT SELECT lever in the direction
of arrow j.
Engaging park position automatically
Park position jis automatically engaged if:
Ryou switch off the engine using the SmartKey
and remove the SmartKey
Ryou switch off the engine using the SmartKey
or using the Start/Stop button and open the
driver's door or front-passenger door
Ryou open the driver's door when the vehicle is
stationary or when driving at a very low speed
and the transmission is in position hork
Under certain conditions, the automatic trans-
mission shifts automatically to transmission
position jif the HOLD function or DISTRONIC
Automatic transmission141
Driving and parking
Z

PLUS is activated. Observe the information on
the HOLD function (Ypage 172) and on
DISTRONIC PLUS (Ypage 167).
Engaging reverse gear
!Only move the automatic transmission to
k when the vehicle is stationary.
XDepress the brake pedal.
XPush the DIRECT SELECT lever up past the
first point of resistance.
The ECO start/stop function is not available
when reverse gear is engaged. Further informa-
tion on the ECO start/stop function
(
Ypage 136).
Shifting to neutral
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
XIf the transmission is in position hork:
push the DIRECT SELECT lever up or down to
the first point of resistance.
XIf the transmission is in position j: depress
the brake pedal and push the DIRECT SELECT
lever up or down to the first point of resist-
ance.
If you switch the engine off with the transmis-
sion in position korh, the automatic trans-
mission shifts to iautomatically. With the SmartKey:
if you then open the driv-
er's door or the front-passenger door or remove
the SmartKey from the ignition, the automatic
transmission shifts to jautomatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts automatically to j .
If you want the automatic transmission to
remain in neutral i, e.g. when having the vehi-
cle cleaned in an automatic car wash with a
towing system:
XVehicles with KEYLESS-GO or KEYLESS-
GO start function: remove the Start/Stop
button from the ignition lock.
XInsert the SmartKey into the ignition lock.
XAll vehicles: switch the ignition on.
XDepress the brake pedal and keep it
depressed.
XEngage neutral i.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
Engaging drive position
XIf the transmission is in position kori:
push the DIRECT SELECT lever down past the first point of resistance.
XIf the transmission is in position j: depress
the brake pedal and push the DIRECT SELECT lever down past the first point of resistance.
Transmission position and drive pro-
gram display
The current transmission position and drive pro-
gram appear in the multifunction display.
:Status symbol drive program
;Transmission position
=Gear
142Automatic transmission
Driving and parking

The arrows in the transmission position display
show how and into which transmission positions
you can shift using the DIRECT SELECT lever.
If the transmission position display in the mul-
tifunction display is not working, you should pull
away carefully to check whether the desired
transmission position is engaged. Ideally, you
should select transmission position hand
drive program Eor S.
Transmission positions
BPark position
This prevents the vehicle from rolling
away when stopped.
Only shift the transmission into posi-
tion j(
Ypage 141) when the vehi-
cle is stationary. The parking lock
should not be used as a brake when
parking. Always apply the electronic
parking brake in addition to the park-
ing lock in order to secure the vehi-
cle.
Park position jis automatically
engaged if:
Ryou switch off the engine using the SmartKey and remove the Smart-
Key
Ryou switch off the engine using theSmartKey or using the Start/Stop
button and open the driver's door
or front-passenger door
Ryou open the driver's door when
the vehicle is stationary or when
driving at a very low speed and thetransmission is in position hor
k
In the event of a malfunction of the
vehicle's electronics, the transmis-
sion may lock in position j. Have
the vehicle electronics checked
immediately at a qualified specialist
workshop.
CReverse gear
You can only shift the transmission
into position kwhen the vehicle is
stationary (
Ypage 142).
ANeutral
Do not shift the transmission to i
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brake pedal will allow
you to move the vehicle freely, e.g. to
push it or tow it.
If ESP
®is deactivated or faulty: shift
the transmission to position iif the
vehicle is in danger of skidding, e.g.
on icy roads.
If you switch the engine off with the
transmission in position korh,
the automatic transmission shifts to
i automatically.
!Coasting in neutral imay
cause damage to the drive train.
7Drive
The automatic transmission changes
gear automatically. All forward gears
are available.
Driving tips
Changing gear
The automatic transmission shifts through the
individual gears automatically when it is in trans-
mission position h. This automatic gear shift-
ing behavior is determined by:
Rthe selected drive program
Rthe position of the accelerator pedal
Rthe road speed
Accelerator pedal position
Your style of driving influences how the auto-
matic transmission shifts gear:
Rlittle throttle: early upshifts
Rmore throttle: late upshifts
Double-clutch function
When shifting down, the double-clutch function
is active regardless of the currently selected
drive program. The double-clutch function
Automatic transmission143
Driving and parking
Z

reduces load change reactions and is conducive
to a sporty driving style. The sound generated by
the double-clutch function depends on the drive
program selected.
Kickdown
Use kickdown for maximum acceleration.
XDepress the accelerator pedal beyond the
pressure point.
The automatic transmission shifts to a lower
gear depending on the engine speed.
XEase off the accelerator pedal once the
desired speed is reached.
The automatic transmission shifts back up.
Gliding mode (Mercedes-AMG vehicles)
Gliding mode is characterized by the following:
RThe combustion engine is disconnected from
the drive train.
RThe engine speed corresponds to the idling
speed.
RThe multifunction display shows the status
icon:for the drive program's status icon.
In drive programs Eand C, you can deactivate
and activate gliding mode using the ECO button
(
Ypage 137).
Gliding mode can be activated under the follow-
ing conditions:
Rthe speed is within a suitable range.
Rthe course of the road is suitable, e.g. there
are no steep up or downhill gradients.
Ryou are no longer depressing the accelerator
pedal.
Gliding mode is deactivated under the following conditions:
Ryou depress the accelerator pedal.
Ryou depress the brake pedal.
Ryou use the DIRECT SELECT lever to switch
the transmission position (Ypage 141).
Ryou switch to drive program S+orS
(Ypage 139).
Ryou activate manual gearshifting
(Ypage 145).
Ryou leave the suitable speed range.
iIf you have selected the "Comfort" setting
for the drive (engine management) in drive
program I, you can also activate gliding mode.
You can find information about this in the Dig-
ital Operator's Manual.
Towing a trailer
XDrive in the middle of the engine speed range
on uphill gradients.
XManual shifting: depending on the uphill or
downhill gradient, shift into a gear
(
Ypage 145), in which the engine will run the
middle of the engine speed range.
This also applies if cruise control or
DISTRONIC PLUS is activated.
Drive programs
Drive program I (Individual)
In drive program Ithe following properties of the
drive program can be selected:
Rthe drive (engine and transmission manage-
ment)
Rthe suspension
Rthe steering
Rthe availability of the ECO start/stop function
Rthe climate control:
Information about configuring drive program I
with the multimedia system can be found under
"DYNAMIC SELECT" in the vehicle's Digital
Operator's Manual.
iTo permanently select the gears in drive
program Iusing the steering wheel paddle
shifters, select the M(manual) setting for the
drive.
Drive program S+ (Sport Plus)
Drive program S+is characterized by the fol-
lowing:
Rthe vehicle exhibits particularly sporty driving
characteristics.
Rthe vehicle pulls away in first gear.
Rthe automatic transmission shifts up later.
the fuel consumption possibly being higher as
144Automatic transmission
Driving and parking

a result of the later automatic transmission
shift points.
Rthe suspension exhibits particularly stiff
springing and damping settings (vehicles withAIR BODY CONTROL).
Rgliding mode is not available (Mercedes-AMG
vehicles).
Rthe ECO start/stop function is not available.
Drive program S (Sport)
Drive program Sis characterized by the follow-
ing:
Rthe vehicle exhibits sporty driving character-
istics.
Rthe vehicle pulls away in first gear.
Rthe automatic transmission shifts up later.
the fuel consumption possibly being higher as
a result of the later automatic transmission
shift points.
Rthe suspension exhibits particularly stiff
springing and damping settings (vehicles with
AIR BODY CONTROL).
Rgliding mode is not available (Mercedes-AMG
vehicles).
Rthe ECO start/stop function is not available.
Drive program C (Comfort)
Drive program Cis characterized by the follow-
ing:
Rthe vehicle delivers comfortable, economical
handling characteristics.
Rthe vehicle pulls away more gently in forward
and reverse gears, unless the accelerator
pedal is depressed fully.
Rthe vehicle has improved driving stability, for
example on slippery road surfaces.
Roptimal fuel consumption resulting from the
automatic transmission shifting up sooner.
The vehicle is driven in the low engine speed
range and the wheels are less likely to spin.
Rgliding mode is not available (Mercedes-AMG
vehicles).
Drive program E (Economy)
Drive program Eis characterized by the follow-
ing:
Rthe vehicle exhibits comfortable, economical
handling characteristics.
Rthe vehicle pulls away more gently in forward
and reverse gears, unless the accelerator
pedal is depressed fully.
Rthe vehicle has improved driving stability, for
example on slippery road surfaces.
Roptimal fuel consumption resulting from the
automatic transmission shifting up sooner.
The vehicle is driven in the low engine speed
range and the wheels are less likely to spin.
Rduring deceleration, the engine is disconnec- ted from the drive train. The vehicle uses
kinetic energy and consumes less fuel.
Rthe cooling and heating output of the climate
control system has been reduced.
Manual gear shifting
General notes
You can change gear yourself using the steering
wheel paddle shifters. The transmission must be
in position hto do this.
Depending on which steering wheel paddle
shifter is pulled, the automatic transmission
immediately shifts into the next gear down or
up, if permitted.
Mercedes-AMG vehicles: to use manual shift-
ing, you have two options:
Rtemporary setting
Rpermanent setting
If you activate manual gearshifting, the multi-
function display will show the current gear
instead of transmission position h.
If you deactivate manual gearshifting, the gears
will be shifted automatically again.
Automatic transmission145
Driving and parking
Z

Temporary setting
XTo activate:shift the DIRECT SELECT lever to
position h.
XPull steering wheel paddle shifter :or;.
Temporary setting will be active for a certain
amount of time. Under certain conditions the
minimum amount of time is extended, e.g. in the
case of lateral acceleration, during an overrun
phase or when driving on steep terrain.
XTo deactivate: pull steering wheel paddle
shifter ;and hold it in place.
or
XUse the DIRECT SELECT lever to switch the
transmission position.
or
XUse the DYNAMIC SELECT switch to change
the drive program.
Permanent setting (Mercedes-AMG
vehicles)
!In manual mode, the automatic transmis-
sion does not shift up automatically even
when the engine limiting speed for the current
gear is reached. When the engine limiting
speed is reached, the fuel supply is cut to
prevent the engine from overrevving. Always
make sure that the engine speed does not
reach the red area of the tachometer. There is
otherwise a risk of engine damage.
XTo activate: shift the DIRECT SELECT lever to
position h.
XPress button :.
Indicator lamp ;lights up.
XTo deactivate: press button:.
Indicator lamp ;goes out.
Shifting gears
XTo shift up: pull steering wheel paddle
shifter ;.
The automatic transmission shifts up to the
next gear.
If the maximum engine speed on the currently
engaged gear is reached and you continue to
accelerate, the automatic transmission auto-
matically shifts up in order to prevent engine
damage.
Mercedes-AMG vehicles: if the permanent
setting is activated, the automatic transmis-
sion does not shift up automatically even
when the engine limiting speed for the current
gear is reached. It is essential to ensure pro-
tection against reaching the overrevving
range in the multifunction display. Always
146Automatic transmission
Driving an d parking

make sure that the engine speed does not
reach the red area of the tachometer.
XTo shift down:pull steering wheel paddle
shifter :.
The automatic transmission shifts down to
the next gear.
Automatic down shifting occurs when coast-
ing.
If the engine exceeds the maximum engine
speed when shifting down, the automatic
transmission protects against engine damage by not shifting down.
Shift recommendation
The gearshift recommendations assist you in
adopting an economical driving style. The rec-
ommended gear is shown in the multifunction
display.
XShift to recommended gear ;according to
gearshift recommendation :when shown in
the multifunction display of the instrument
cluster.
Protection against reaching the over-
revving range (Mercedes-AMG vehicles)
!In manual mode, the automatic transmis-
sion does not shift up automatically even
when the engine limiting speed for the current gear is reached. When the engine limiting
speed is reached, the fuel supply is cut to
prevent the engine from overrevving. Always
make sure that the engine speed does not
reach the red area of the tachometer. There is
otherwise a risk of engine damage.
Before the engine speed reaches the red area,
an upshift indicator will be shown in the multi-
function display.
XWhen message
:appears in the multifunc-
tion display, pull the right-hand steering
wheel paddle shifter.
Kickdown
XFor maximum acceleration, depress the
accelerator pedal beyond the pressure point. The automatic transmission shifts to a lower
gear depending on the engine speed.
XShift back up once the desired speed is
reached.
During kickdown, you cannot shift gears using
the steering wheel paddle shifters.
If you apply full throttle, the automatic trans-
mission shifts up to the next gear when the
maximum engine speed is reached. This pre-
vents the engine from overrevving.
Mercedes-AMG vehicles: kickdown is only
possible in the temporary setting.
Automatic transmission147
Driving and parking
Z

Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only possible to shift intosecondgear and reverse gear.
XStop the vehicle.
XShift the transmission to position j.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionhork.
If h is selected, the transmission shifts to secondgear; ifkis
selected, the transmission shifts to reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!Since ESP®engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position gor
1) if
Rthe electrical parking brake is being tested
using a dynamometer
Rthe vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
RWash away fuel from skin immediately
using soap and water.
RIf fuel comes into contact with your eyes,
immediately rinse them thoroughly with
148Refueling
Driving and parking