MERCEDES-BENZ GLC SUV 2019 Owners Manual

Display messages
Possible causes/consequences and M
MSolutions
Á Key not detected (red dis‐
play message) *T
hekey cannot be de tected and may no longer be in theve hicle.
The key is no lon ger in theve hicle and you swit choff the engine:
R You can no lon gerst art the engine.
R You cannot centrally lock theve hicle. #
Ensure that theke y is in theve hicle.
If th eke y de tection function has a malfunction due toast ro ng radio signal source: #
Stop theve hicle immediately in accordance with the traf fic conditions. #
Place theke y in the slot forst arting the engine with theke y (/ page174).
Place the key in the
marked space See Owner's
Manual *K
eydetection is malfunctioning. #
Change the location of theke y in theve hicle. #
Place theke y in the slot forst arting the engine with theke y (/ page174). 598
Displaymessa ges and warning/indicator lamps

Ve
hicle Display messages
Possible causes/consequences and M
MSolutions
d Vehicle is operational
Switch off ignition before
exiting *Y
ou are leaving theve hicle when it is in a ready-to-drive state. #
When you lea vetheve hicle, switch off the ignition, secure theve hicle against rolling away and take theke y with
yo u. #
Ifyo u do not lea vetheve hicle, switch off the electrical consumers, e.g. the seat heating. Otherwise, the12 ‑V
battery may discharge and it will then be possible tostart theve hicle only using a donor battery (s tarting assis‐
ta nce).
ï Trailer coupling extending… *E
xtend or retract the ball nec k.
Do not attem pttospeed up, slow down or initiate the swivel mo vement using your hand, foot or other aids. During
th e swivel mo vement, do not couple a trailer.
When the ball neck has reached an operational position, the display message will disappear.
ï
Check trailer hitch lock
(white display message) *T
he trailer hitch is not operational during a journey with a trailer. #
Stop theve hicle immediately in accordance with the traf fic conditions and switch off the engine. #
Uncouple the trailer and secure it against rolling away. #
Toinitiate a new swivel mo vement, press and hold the button on theta ilgate until the ball neck engages
beneath the bumper (/ page276). #
When the display message disappears, couple up the trailer and drive on. Display messages and
warning/indicator lamps 599

Display messages
Possible causes/consequences and M
MSolutions &
WARNING Risk of an accident if the ball neck is not loc ked
If th e ball neck is not in the loc ked position, the trailer may come loose. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions.
Do not continue driving under any circums tances. #
Uncouple the trailer and secure it against rolling away. #
Initiate a new swivelling procedure and do not re-couple the trailer until the display message disappears. If
th e display message does not disappear, the trailer hitch is defective and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop.
*T he trailer hitch will not be operational when theve hicle is stationar y. #
Uncouple the coupled trailer and secure it against rolling away. #
Ifth e ball neck is retracted: toinitiate a new swivel mo vement, press and hold the button on theta ilgate until
th e ball neck engages vertically in the loc ked position and then engages beneath the bumper (/ page276). #
Ifth e ball neck is extended: press and hold the button on theta ilgate until the ball neck engages beneath the
bumper.
If th e display message does not disappear, the trailer hitch is defective and the ball neck is not loc ked. 600
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop.
ï Operation only possible in
transmission position P *
Yo u ha veattem ptedto displace the ball neck and transmission position h,kor neutral iis engaged. #
Depress the brake pedal. #
Enga gepark position j.
Ù
Steering malfunction
Increased physical effort
See Owner's Manual *T
he po wer assi stance forth esteering is malfunctioning. &
WARNING Risk of an accident due toaltered steering characteristics
If th e po wer assi stance of thesteering fails partially or comple tely, you will need touse more forc eto steer. #
If safe steering is possible, drive on carefully. #
Visit or consult a qualified specialist workshop immediatel y. #
If safe steering is possible, drive on carefully. #
Visit or consult a qualified specialist workshop immediatel y. Displ
aymessa ges and warning/indicator lamps 601

Display messages
Possible causes/consequences and M
MSolutions
Ù Steering malfunction Stop
immediately See Owner's
Manual *T
hesteering is malfunctioning. Steering capability is considerably impaired. &
WARNING Risk of accident if steering capability is impaired
If th esteering does not function as intended, theve hicle's operating saf ety is jeopardised. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions.
Do not continue driving under any circums tances. #
Consult a qualified specialist workshop. #
Stop theve hicle immediately in accordance with the traf fic conditions. Do not continue driving. #
Consult a qualified specialist workshop.
Active bonnet malfunction
See Owner's Manual *T
he active bonnet (pedestrian pr otection) is malfunctioning or inoperative af ter having already been triggered. #
Consult a qualified specialist workshop.
C *A
t least one door is open. #
Close all doors.
? *T
he bonnet is open. &
WARNING Risk of accident due todriving with the engine bonn etunlo cked
An unloc ked engine bonn etmay open up when theve hicle is in motion and block your vie w. 602
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions #
Never unlock the engine bonn etwhen driving. #
Before every trip, ensure that the engine bonn etis loc ked. #
Stop theve hicle immediately, paying attention toroad and traf fic conditions. #
Close the bonn et.
A *T
hetailgate is open. &
DANG ER Risk of exhaust gas poisoning
Combustion engines emit poisonous exhaust gases such as carbon monoxide. Exhaust gases can enter the
ve hicle interior if theta ilgate is open when the engine is running, especially if theve hicle is in motion. #
Alw ays switch off the engine before opening theta ilgate. #
Never drive with theta ilgate open. #
Close theta ilgate.
_ Rear left seat backrest not
locked (Example) *T
he seat backrest of the cor responding seat is not engaged. #
Foldthe seat backrest back until it engages. Display messages and
warning/indicator lamps 603

Display messages
Possible causes/consequences and M
MSolutions
¥ Top up washer fluid *T
hewasher fluid le vel in thewa sher fluid reser voir has dropped below the minimum. #
Top up thewa sher fluid (/ page 482). Climate cont
rol Display messages
Possible causes/consequences and M
MSolutions
& inoperative See Owner's
Man. *T
hestationary heater is temp orarily malfunctioning. #
When theve hicle is stationary on a le vel sur face and the engine has cooled down, make up tofour attem ptsto
switch on thest ationary heater, waiting se veral minutes between each attem pt. #
Ifth est ationary heater does not swit chon, consult a qualified specialist workshop.
&
inoperative Battery low *T
he on-board electrical sy stem voltage is too lo w.
The stationary heater has swit ched itself off. #
Drive for an extended pe riod until the battery has reached a suf ficient charge leve l again. 604
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
& inoperative Refuel vehicle *T
here is too little fuel in the fuel tank. The stationary heater cannot be swit ched on. #
Refuel theve hicle. Lights
Display messages
Possible causes/consequences and M
MSolutions
b Left dipped beam (Example)*T
he cor responding light source is defective. #
Drive on carefully. #
Consult a qualified specialist workshop immediatel y.
% LED light bulbs: the display message forth e cor responding lamp appears only when allthe light-emitting diodes
in the lamp ha vefailed.
b Malfunction See Owner's
Manual *T
heexterior lighting is faulty. #
Consult a qualified specialist workshop.
* Ve hicles with a trailer hitch: a fuse may haveblown. #
Stop theve hicle in accordance with the tra ffic conditions. #
Check the fuses and replace them if necessary (/ page512). Displ
aymessa ges and warning/indicator lamps 605

Display messages
Possible causes/consequences and M
MSolutions
b Automatic driving lights
inoperative *T
he light sensor is faulty. #
Consult a qualified specialist workshop.
b Switch on headlamps *Y
ou are driving without lo w-beam headlamps. #
Turn the light switch totheL orà position.
b
Switch off lights *Y
ou are leaving theve hicle and the lights are still switched on. #
Turn the light switch totheà position.
b Intelligent Light System
inoperative *T
he Intelligent Light Sy stem is faulty. The lighting sy stem continues tofunction properly without the functions of
th e Intelligent Light Sy stem. #
Consult a qualified specialist workshop. 606
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
b Active Light System inoper-
ative *T
he active headlamp s arefaulty. #
Consult a qualified specialist workshop.
Adaptive Highbeam Assist
currently unavailable See
Owner's Manual *A
daptive Highbeam Assist is temp orarily una vailable.
The sy stem limits ha vebeen reached (/ page146). #
Drive on.
Once the cause of the problem is no longer present, the sy stem will be available again. The Adaptive Highbeam
Assist available again display message appears.
Adaptive Highbeam Assist
inoperative *A
daptive Highbeam Assist is malfunctioning. #
Consult a qualified specialist workshop.
Adaptive Highbeam Assist
Camera view restricted
See Owner's Manual *T
he camera view is restricted. Possible causes:
R dirt on the windscreen in the camera's field of vision
R heavy rain, snow or fog
Driving sy stems and driving saf ety sy stems may be malfunctioning or temp orarily una vailable.
Once the cause of the problem is no longer present, the driving sy stems and driving saf ety sy stems will be available
again.
If th e display message does not disappear: Display messages and
warning/indicator lamps 607