service MERCEDES-BENZ GLE 2017 Owners Manual

Index ....................................................... 4
Introduction ......................................... 25
Protecting the environment .................. .2 5
Genuine Mercedes-Benz parts .............. .2 5
Operator's Manual ................................. 26
Service and vehicle operation ............... .2 6
Operating safety .................................... 28
QR codes for the rescue card ............... .3 0
Data stored in the vehicle ...................... 30
Information on copyright ....................... 32
At a glance ........................................... 33
Cockpit .................................................. 33
Instrument cluster ................................. 34
Multifunction steering wheel ................. 35
Center console ...................................... 36
Overhead control panel ........................ .3 9
Door control panel ................................. 40
Safety ................................................... 41
Panic alarm ............................................ 41
Occupant safety .................................... 41
Children in the vehicle ........................... 57
Pets in the vehicle ................................. 62
Driving safety systems ........................... 62
Protection against theft ........................ .7 2
Opening and closing ........................... 74
SmartKey ............................................... 74
Doors ..................................................... 80
Cargo compartment .............................. .8 1
Side windows ......................................... 85
Sliding sunroof ....................................... 89
Seats, steering wheel and mirrors .... 94
Correct driver's seat position ................ 94
Seats ..................................................... 94
Steering wheel ..................................... 100
Mirrors ................................................. 102
Memory function ................................. 105
Lights and windshield wipers .......... 107
Exterior lighting ................................... 107 Interior lighting .................................... 111
Replacing bulbs (vehicles with LED
headlamps) .......................................... 112
Replacing bulbs (vehicles with halo-
gen headlamps) ................................... 112
Windshield wipers ................................ 114
Climate control ................................. 119
Overview of climate control systems ... 119
Operating the climate control sys-
tems .................................................... 124
Setting the air vents ............................ 129
Driving and parking .......................... 131
Notes on breaking-in a new vehicle ..... 131
Driving ................................................. 131
DYNAMIC SELECT controller ............... 139
Automatic transmission ....................... 140
Refueling ............................................. 147
Parking ................................................ 153
Driving tips .......................................... 156
Driving systems ................................... 166
Towing a trailer .................................... 215
On-board computer and displays .... 223
Important safety notes ........................ 223
Displays and operation ........................ 223
Menus and submenus ......................... 226
Display messages ................................ 237
Warning and indicator lamps in the
instrument cluster ............................... 268
Multimedia system ........................... 281
General notes ...................................... 281
Important safety notes ........................ 281
Function restrictions ............................ 281
Operating system ................................ 282
Stowage and features ...................... 288
Stowage areas ..................................... 288
Features .............................................. 298
Maintenance and care ...................... 314
Engine compartment ........................... 314
ASSYST PLUS ...................................... 3182
Contents

Care .................................................... .3 19
Breakdown assistance ..................... 326
Where will I find...? .............................. 326
Flat tire ................................................ 326
Battery (vehicle) .................................. 331
Jump-starting ....................................... 333
Towing and tow-starting ..................... .3 36
Fuses ................................................... 339
Wheels and tires ............................... 341
Important safety notes ........................ 341
Operation ............................................ 341
Winter operation .................................. 343
Tire pressure ....................................... 344
Loading the vehicle .............................. 351
All about wheels and tires ................... 354
Changing a wheel ................................ 361
Wheel and tire combinations .............. .3 66
Emergency spare wheel ....................... 366
Technical data ................................... 371
Information regarding technical data ... 371
Vehicle electronics .............................. 371
Identification plates ............................ .3 72
Service products and filling capaci-
ties ...................................................... 373
Vehicle data ......................................... 380
Vehicle data for off-road driving .......... 382
Trailer tow hitch ................................... 384 Contents 3

Rear .............................................. .1 30
Setting .......................................... .1 29
Setting the center air vents ........... 129
Setting the side air vents .............. .1 29
Air-conditioning system
see Climate control
AIRMATIC package
ADS (Adaptive Damping System) ... 180
Function/notes ............................ .1 80
Alarm
ATA (Anti-Theft Alarm system) ......... 72
Switching off (ATA) .......................... 72
Switching the function on/off
(ATA) ................................................ 72
Alarm system
see ATA (Anti-Theft Alarm system)
AMG
Adaptive sport suspension sys-
tem ................................................ 184
AMG menu (on-board computer) ..... 235
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Approach/departure angle .............. 165
Ashtray ............................................... 300
Assistance display (on-board com-
puter) ................................................. .2 31
Assistance menu (on-board com-
puter) ................................................. .2 30
ASSYST PLUS
Displaying a service message ....... .3 18
Hiding a service message .............. 318
Resetting the service interval dis-
play ................................................ 318
Service message ............................ 318
Special service requirements ......... 318
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 72
Function .......................................... .7 2
Switching off the alarm .................... 72
ATTENTION ASSIST
Activating/deactivating ................. 231
Display message ............................ 255
Function/notes ............................. 199
Audio 20
Switching on/off ........................... 282 Audio menu (on-board computer) .... 228
Audio system
see separate operating instructions
Authorized Mercedes-Benz Center
see Qualified speci alist workshop
A
uthorized workshop
see Qualified specialist workshop
AUTO lights
Display message ............................ 250
see Lights
Automatic car wash (care) ............... 319
Automatic engine start (ECO start/
stop function) .................................... 137
Automatic engine switch-off (ECO
start/stop function) .......................... 136
Automatic headlamp mode .............. 107
Automatic transmission
Accelerator pedal position ............. 143
Changing gear ............................... 143
DIRECT SELECT lever ..................... 140
Display message ............................ 264
Drive program ................................ 143
Drive program display .................... 142
Driving tips .................................... 143
DYNAMIC SELECT controller ......... 139
Emergency running mode .............. 147
Engaging drive position .................. 142
Engaging neutral ............................ 141
Engaging park position automati-
cally ............................................... 141
Engaging reverse gear ................... 141
Engaging the park position ............ 140
Kickdown ....................................... 143
Manual shifting .............................. 144
Oil temperature (on-board com-
puter, Mercedes-AMG vehicles) ..... 235
Overview ........................................ 140
Problem (malfunction) ................... 147
Pulling away ................................... 135
Starting the engine ........................ 134
Steering wheel paddle shifters ...... 144
Trailer towing ................................. 143
Transmission position display ........ 142
Transmission positions .................. 142
Automatic transmission emer-
gency mode ....................................... 147 Index 5

Tires ............................................... 262
Vehicle .......................................... .2 64
Distance Pilot DISTRONIC
Activating ....................................... 170
Activation conditions ..................... 170
Cruise control lever ....................... 169
Display Message ............................ 260
Displays in the instrument cluster .. 173
Driving tips ................................... .1 74
Function/notes ............................ .1 68
Important safety notes .................. 168
Setting the specified minimum
distance ......................................... 172
Stopping ........................................ 171
Switching off .................................. 172
Warning lamp ................................. 279
Distance recorder
see Odometer
see Trip odometer
Distance warning (warning lamp) .... 279
Distance warning function
Function/notes ................................ 64
Warning lamp ................................. 279
Doors
Automatic locking (on-board com-
puter) ............................................. 233
Automatic locking (switch) .............. .8 1
Central locking/unlocking
(SmartKey) ...................................... .7 4
Control panel .................................. .4 0
Display message ............................ 266
Emergency locking ........................... 81
Emergency unlocking ....................... 81
Important safety notes .................... 80
Opening (from inside) ...................... 80
Overview .......................................... 80
Power closing .................................. 81
Downhill speed regulation
see DSR (Downhill Speed Regulation)
Drinking and driving ......................... 157
Drive program
Automatic transmission ................. 143
Off-Road program (vehicles with-
out Off-Roa d Eng ineering pack-
a ge) ............................................... 211
Off-road programs (vehicles with
Off-Road Engineering package) ...... 212
SETUP (on-board computer) .......... 235 Drive programs
Display (DIRECT SELECT lever) ...... 142
Driver's door
see Doors
Driving
Important safety notes .................. 131
Driving abroad
Mercedes-Benz Service ................. 319
Driving Assistance PLUS package ... 204
Driving in mountainous terrain
Approach/departure angle ............ 165
Driving lamps
see Daytime running lamps
Driving off-road
see Off-road driving
Driving safety system
Active Brake Assist .......................... 64
Driving safety systems
ABS (Anti-lock Braking System) ....... 63
Active Brake Assist with cross-
traffic function ................................. 69
ADAPTIVE BRAKE ............................. 69
Adaptive Brake Assist ...................... 65
BAS (Brake Assist System) .............. 63
Distance warning function ............... 64
EBD (electronic brake force distri-
bution) ............................................. 69
ESP ®
(Electronic Stability Pro-
gram) ............................................... 66
Important safety information ........... 62
Overview .......................................... 62
STEER CONTROL ............................. 72
Driving system
AIRMATIC package ........................ 180
Distance Pilot DISTRONIC ............. 168
Distance Pilot DISTRONIC with
Steering Pilot ................................. 174
Parking assist PARKTRONIC .......... 184
Parking Pilot .................................. 187
Driving systems
360°camera .................................. 195
Active Blind Spot Assist ................. 204
Active Curve System ...................... 182
Active Lane Keeping Assist ............ 207
ADS ............................................... 180
AMG adaptive sport suspension
system ........................................... 184
ATTENTION ASSIST ........................ 199 Index 9

Blind Spot Assist ............................ 201
Cruise control ................................ 166
Display message ............................ 255
Driving Assistance Plus package ... 204
HOLD function ............................... 179
Lane Keeping Assist ...................... 203
Level control (vehicle with the Off-
Road Engineering package) ........... 176
Rear view camera .......................... 191
Traffic Sign Assist .......................... 200
Driving tips
Automatic transmission ................. 143
Brakes ........................................... 158
Break-in period .............................. 131
Distance Pilot DISTRONIC ............. 174
Downhill gradient ........................... 158
Drinking and driving ....................... 157
Driving in winter ............................. 161
Driving on flooded roads ................ 160
Driving on sand .............................. 164
Driving on wet roads ...................... 160
Driving over obstacles ................... 164
Exhaust check ............................... 157
Fuel ................................................ 156
General .......................................... 156
Hydroplaning ................................. 160
Icy road surfaces ........................... 161
Limited braking efficiency on sal-
ted roads ....................................... 159
Off-road driving .............................. 162
Off-road fording ............................. 161
Snow chains .................................. 343
The first 1000 miles (1500 km) ..... 131
Tire ruts ......................................... 164
Towing a trailer .............................. 216
Traveling uphill ............................... 165
Wet road surface ........................... 159
DSR (Downhill Speed Regulation)
Display message ............................ 257
Function/notes ............................. 210
DVD video
Operating (on-board computer) ..... 229
see also Digital Operator's Man-
ual .................................................. 281
DYNAMIC SELECT controller
Automatic transmission ................. 139 E EASY-ENTRY feature
Activating/deactivating ................. 234
Function/notes ............................. 101
EASY-EXIT feature
Crash-responsive ........................... 102
Function/notes ............................. 101
Switching on/off ........................... 234
EASY-PACK cargo compartment
management system ........................ 295
EBD (electronic brake force distri-
bution)
Display message ............................ 241
Function/notes ................................ 69
ECO display
Function/notes ............................. 157
On-board computer ....................... 226
ECO start/stop function
Automatic engine start .................. 137
Automatic engine switch-off .......... 136
Deactivating/activating ................. 137
General information ....................... 136
Important safety notes .................. 136
Introduction ................................... 136
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Emergency
Automatic measures after an acci-
dent ................................................. 56
Emergency release
Driver's door .................................... 81
Vehicle ............................................. 81
Emergency spare wheel
General notes ................................ 367
Important safety notes .................. 366
Removing ....................................... 367
Storage location ............................ 367
Stowing .......................................... 367
Emergency Tensioning Devices
Activation ......................................... 53
Emergency unlocking
Tailgate ............................................ 85
Emissions control
Service and warranty information .... 26
Engine
Check Engine warning lamp ........... 277
Display message ............................ 25110
Index

Off-road programs (vehicles with
Off-Road Engineering package)
Function/notes ............................. 212
Off-road drive program .................. 212
Offroad Plus drive program ............ 212
Off-road programs (vehicles with
the Off-Road Engineering package)
Displays in the COMAND display ... 215
Off-road system
4MATIC .......................................... 209
DSR ............................................... 210
LOW RANGE off-road gear ............. 213
Off-road 4ETS .................................. 66
Off-road ABS .................................... 63
Off-road ESP ®
.................................. 68
Off-Road program (vehicles with-
out Off-Road Engineering pack-
age) ............................................... 211
Off-road programs (vehicles with
Off-Road Engineering package) ...... 212
Oil
see Engine oil
On and Offroad menu (on-board
computer) .......................................... 235
On-board computer
AMG menu ..................................... 235
Assistance menu ........................... 230
Audio menu ................................... 228
Convenience submenu .................. 234
Display messages .......................... 237
Displaying a service message ........ 318
Distance Pilot DISTRONIC ............. 173
Factory settings submenu ............. 235
Important safety notes .................. 223
Instrument cluster submenu .......... 232
Lighting submenu .......................... 233
Menu overview .............................. 226
Message memory .......................... 238
Navigation menu ............................ 227
On and Offroad menu .................... 235
Operation ....................................... 224
RACETIMER ................................... 236
Settings menu ............................... 232
Standard display ............................ 226
Telephone menu ............................ 229
Trip menu ...................................... 226
Vehicle submenu ........................... 233
Video DVD operation ..................... 229 Operating safety
Declaration of conformity ................ 28
Important safety notes .................... 28
Operating system
see On-board computer
Operator's Manual
Overview .......................................... 26
Vehicle equipment ........................... 26
O uts
ide temperature display ........... 223
Overhead control panel ...................... 39
Override feature
Rear side windows ........................... 62
P Paddle shifters
see Steering wheel paddle shifters
Paint code number ............................ 372
Paintwork (cleaning instructions) ... 321
Panic alarm .......................................... 41
Panorama roof with power tilt/
sliding panel
Important safety notes .................... 89
Opening/closing the roller sun-
blind ................................................. 92
Operating ......................................... 91
Operating the roller sunblinds for
the sliding sunroof ........................... 91
Problem (malfunction) ..................... 92
Reversing feature ............................. 89
Parking
Important safety notes .................. 153
Parking brake ................................ 154
Position of exterior mirror, front-
passenger side ............................... 104
Rear view camera .......................... 191
see PARKTRONIC
Parking aid
Parking Pilot .................................. 187
see 360° camera
see Exterior mirrors
see PARKTRONIC
Parking Assist PARKTRONIC
Deactivating/activating ................. 186
Driving system ............................... 184
Function/notes ............................. 184
Important safety notes .................. 184
Problems (malfunctions) ................ 18716
Index

Warning lamp (function) .................. .4 5
Seats
Adjusting (electrically) ..................... 96
Adjusting the 4-way lumbar sup-
port .................................................. 98
Adjusting the head restraint ............ 96
Calling up a stored setting (mem-
ory function) ................................. .1 06
Cleaning the cover ......................... 325
Correct driver's seat position ........... 94
Folding the rear bench seat for-
wards/back ................................... 291
Important safety notes .................... 94
Overview .......................................... 94
Seat heating problem .................... 100
Seat ventilation problem ................ 100
Storing settings (memory func-
tion) ............................................... 105
Switching seat heating on/off ......... 98
Switching seat ventilation on/off .... 99
Section
Sliding sunroof ................................. 89
Securing hooks .................................. 293
Selector lever
Cleaning ......................................... 324
Sensors (cleaning instructions) ....... 323
Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 378
Coolant (engine) ............................ 378
DEF special additives ..................... 376
Engine oil ....................................... 377
Fuel ................................................ 374
Important safety notes .................. 373
Refrigerant (air-conditioning sys-
tem) ............................................... 379
Washer fluid ................................... 379
Setting the air distribution .............. .1 26
Setting the airflow ............................ 126
Setting the date/time format
see also Digital Operator's Man-
ual ................................................. .2 81
Setting the language
see also Digital Operator's Man-
ual ................................................. .2 81 Settin g the time
see a l
so Digital Operator's Man-
ual ................................................. .2 81
Settings
Factory (on-board computer) ......... 235
On-board computer ....................... 232
SETUP (on-board computer) ............. 235
Side impact air bag ............................ .4 8
Side marker lamp (display mes-
sage) ................................................... 250
Side windows
Cleaning ......................................... 322
Convenience closing feature ............ 87
Convenience opening feature ......... .8 6
Important safety information ........... 85
Opening/closing .............................. 86
Overview .......................................... 85
Problem (malfunction) .................... .8 8
Resettin g ........................................ .8 8
Reversin g feature ............................ .8 6
SIRIUS services
see also Digital Operator's Man-
ual .................................................. 281
Sliding sunroof
Important safety notes .................... 89
Opening/closing .............................. 90
Problem (malfunction) ..................... 92
Resetting ......................................... 90
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery ....................... 77
Changing the programming ............ .7 6
Checking the battery ...................... .7 7
Convenience closing feature ............ 87
Convenience opening feature .......... 86
Display message ............................ 267
Door central locking/unlo ckin g ...... .7 4
Importa nt safety notes .................... 74
KEYLESS-GO start function .............. 76
Loss ................................................ .7 8
Mechanical key ................................ 76
Overview .......................................... 74
Positions (ignition lock) ................. 132
Problem (malfunction) ..................... 78
Starting the engine ........................ 134
Smartphone
Starting the engine ........................ 134 Index 19

Information on driving .................... 341
Kilopascal (kPa) (definition) ........... 360
Labeling (overview) ........................ 356
Load bearing index (definition) ...... 361
Load index .................................... .3 58
Load index (definition) ................... 360
M+S tires ....................................... 343
Maximum load on a tire (defini-
tion) ............................................... 360
Maximum loaded vehicle weight
(definition) ..................................... 360
Maximum permissible tire pres-
sure (definition) ............................ .3 60
Maximum tire load ......................... 358
Maximum tire load (definition) ....... 360
MOExtended tires .......................... 343
Optional equipment weight (defi-
nition) ............................................ 361
PSI (pounds per square inch) (def-
inition) .......................................... .3 60
Replacing ....................................... 361
Service life ..................................... 342
Sidewall (definition) ....................... 361
Snow chains .................................. 343
Speed rating (definition) ................ 360
Storing .......................................... .3 62
Structure and characteristics
(definition) ..................................... 359
Summer tires in winter .................. 343
Temperature .................................. 355
TIN (Tire Identification Number)
(definition) ..................................... 361
Tire bead (definition) ..................... .3 60
Tire pressure (definition) ................ 360
Tire pressures (recommended) ...... 359
Tire size (data) ............................... 366
Tire size designation, load-bearing
capacity, speed rating .................... 356
Tire tread ....................................... 342
Tire tread (definition) ..................... 360
Total load limit (definition) ............. 361
Traction ......................................... 355
Traction (definition) ....................... 361
Tread wea r ..................................... 355
T W
R (permissible trailer drawbar
noseweight) (definition) ................. 361
Uniform Tire Quality Grading
Standards ...................................... 354 Uniform Tire Quality Grading
Standards (definition) .................... 359
Wear indicator (definition) ............. 361
Wheel and tire combination ........... 366
Wheel rim (definition) .................... 359
see Flat tire
Top Tether ............................................ 59
Tow-starting
Emergency engine starting ............ 338
Important safety notes .................. 336
Towing a trailer
Axle load, permissible .................... 384
Cleaning the trailer tow hitch ......... 324
Coupling up a trailer ...................... 219
Decoupling a trailer ....................... 220
Driving tips .................................... 216
ESP ®
(Electronic Stability Pro-
gram) ............................................... 68
Important safety notes .................. 215
Installing the ball coupling ............. 217
Lights display message .................. 250
Mounting dimensions .................... 384
Parking Assist PARKTRONIC .......... 184
Power supply ................................. 221
Pulling away with a trailer .............. 135
Removing the ball coupling ............ 221
Trailer loads ................................... 384
Towing away
Important safety guidelines ........... 336
Installing the towing eye ................ 337
Notes for 4MATIC vehicles ............ 338
Removing the towing eye ............... 337
Transporting the vehicle ................ 338
With both axles on the ground ....... 337
Towing eye ......................................... 326
Traffic reports
see also Digital Operator's Man-
ual .................................................. 281
Traffic Sign Assist
Display message ............................ 258
Function/notes ............................. 200
Important safety notes .................. 200
Instrument cluster display ............. 200
Trail er c oupling
se
e Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 22122
Index

Protecting the environment
General notes
H Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors: R
operating conditions of your vehicle R
your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions: R
avoid short trips as these increase fuel con-
sumption. R
always make sure that the tire pressures
are correct. R
do not carry any unnecessary weight. R
remove roof racks once you no longer need
them. R
a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals. R
always have service work carried out at a
qualified specialist workshop.
Personal driving style: R
do not depress the accelerator pedal when
starting the engine. R
do not warm up the engine when the vehicle
is stationary. R
drive carefully and maintain a safe distance
from the vehicle in front. R
avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to

systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual-
ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts ( Y
page 372).
Operator's Manual
Vehicle equipment
i This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all the systems
in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle. Service and vehicle operation
Warranty The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions: R
New Vehicle Limited Warranty R
Emission System Warranty R
Emission Performance Warranty R
California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty R
State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
i Should you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Information for customers in Califor-
nia Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the same substantial defect or malfunction
results in a condition that is likely to cause26
Introduction