MERCEDES-BENZ GLE SUV 2017 W166 Manual Online

ProblemPossible causes/consequences andMSolutions
There is interference from a powerful source of radio waves.
XUnlock (Ypage 81) or lock (Ypage 81) the vehicle using the
mechanical key.
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of the
SmartKey.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function:
XUnlock (Ypage 81) or lock (Ypage 81) the vehicle using the
mechanical key.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
The engine cannot be
started using the Smart-
Key.The on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 333).
or
XJump-start the vehicle (Ypage 333).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 77) and replace it if necessary
(Ypage 77).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
SmartKey79
Opening and closing
Z

Doors
Important safet ynotes
GWARNING
If children are lef tunsupervised in th evehicle,
they could:
Rope nth edoors ,thus endangerin gother
people or road users.
Rget out and disrup ttraffic .
Roperat eth evehicle' sequipment.
Additionally, children could set th evehicle in
motion if, fo rexample, they:
Rrelease th eparking brake .
Rshiftingth eautomatic transmissio nout of
par kposition P
RStart theengine.
There is aris kof an acciden tand injury.
Whe nleavin gth evehicle, always take th e
SmartKey wit hyou and loc kth evehicle. Never
leav echildren or animals unattended in th e
vehicle. Always keep th eSmartKey out of
reach of children .
Unlockingan dopening doors from
th einside
You can ope n adoo rfrom insid eth evehicle
eve nif it has bee nlocked. You can only ope nth e
rea rdoors from insid eth evehicle if they are no t
secure dby th echild-proof locks (
Ypage 62).
If th evehicle has previously bee nlocke dfrom
th eoutside, opening adoo rfrom th einsid ewill
trigger th eanti-thef talar msystem. Switc hof f
th ealar m (
Ypage 72).
XFront door: pull doorhandle ;.
If th edoo ris locked, locking knob :pop sup.
The doo ris unlocke dand can be opened.
XRea rdoor: pull doo rhandle ;.
If th edoo ris locked, locking knob :pop sup
and th edoo runlocks .
XPull doo rhandle ;again .
The doo rcan be opened.
Centrally locking an dunlocking th e
vehicle from th einside
You can centrall yloc kor unloc kth evehicle from
th einside. The buttons are located on bot hfron t
doors .
XTo unlock :press butto n:.
XTo lock :press butto n;.
If th efront-passenger doo ris closed, th evehi-
cl e locks .
Meanwhile, th efue lfiller flap will no tbe locke d
or unlocked.
You canno tunloc kth evehicle centrall yfrom th e
insid eif th evehicle has bee nlocke dfrom th e
outside.
You can ope n afron tdoo rfrom insid eth evehi-
cl e eve nif it has bee nlocked.
If alocke ddoo ris opene dfrom th einside, th e
previous unloc kstatus of th evehicle will be
take ninto consideration if:
Rth evehicle was locke dusin gth elocking but -
to nfo rth ecentral locking ,or
Rif th evehicle was locke dautomatically
The vehicle will be full yunlocke dif it had previ-
ousl ybee nfull yunlocked. If only th edriver's
doo rhad bee npreviously unlocked, only th e
doo rwhic hhas bee nopene dfrom th einsid eis
unlocked.
80Doors
Opening and closing

Automa tic locking featu re
XTo deactivate:press and hold butto n: for
about fiv eseconds until atone sounds.
XTo activate: press and hold butto n; for
about fiv eseconds until atone sounds.
If you press on eof th etwo buttons and do no t
hear atone ,th erelevan tsetting has already
been selected.
The vehicl eis locke dautomatically when th e
ignition is switched on and th ewheels are turn-
ing .
You could therefor ebe locke dout if:
Rth evehicl eis bein gpushed.
Rth evehicl eis bein gtowed.
Rth evehicl eis on aroller dynamometer.
You can also switch th eautomatic locking func-
tion on and off usin gth eon-board computer
(
Ypage 233).
Power closing
Powe rclosin gpulls th edoor sand tailgat eint o
their locks automatically eve nif they are no t
completely closed.
XTo power close adoor :push th edoor int o
th eloc kup to th efirst deten tposition .
Powe rclosin gwill pull th edoor fully closed.
XTo power close th etailgate: lightlypress
th etailgat edownwards.
Powe rclosin gwill pull th etailgat efully
closed.
Unlocking/locking the driver's door
using the mechanical key
i
If you want to centrally loc kth evehicl eusin g
th emechanical key, begi nby pressing th e
locking butto nfor th einterior locking mech-
anism while th edriver's door is open .The n
loc kth edriver's door usin gth emechanical
key.
XInser tth emechanical ke yint oth eloc kof th e
driver's door as far as it will go.
XTo unlock: turnth emechanical ke ycounter-
clockwise to position 1.
XTo lock:turnth emechanical ke yclockwise as
far as it will go to position 1.
If you use th emechanical ke yto unloc kand
open th edriver's door ,th eanti-thef talarm sys-
te m will be triggered .Switc hoff th ealarm
(
Ypage 72).
If you loc kth evehicl eas described above, th e
fuel filler flap is no tlocked. The anti-thef talarm
system is no tarmed.
Cargo compa rtment
Import ant safety notes
GWARNIN G
Combustion engines emi tpoisonous exhaust
gase ssuc has carbon monoxide. If th etailgat e
is open when th eengin eis running, particu-
larly if th evehicl eis moving ,exhaust fumes
could ente rth epassenger compartment.
There is aris kof poisoning .
Turn off th eengin ebefore opening th etail-
gate. Never drive wit hth etailgat eopen .
Cargo compartment81
Opening and closing
Z

GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
!The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 380).
You should preferably place luggage or loads in
the cargo compartment. Observe the loading
guidelines (
Ypage 288).
Do not leave the SmartKey in the cargo com-
partment. You could otherwise lock yourself
out.
Vehicles without the EASY-PACK tailgate:
the tailgate can be:
Ropened and closed manually from outside
Runlocked from inside with the emergency
release
For vehicles with the EASY-PACK tailgate:
you can:
Rclose the tailgate manually from outside
Ropen the tailgate automatically from outside
Ropen and close the tailgate automatically
from inside
Runlock the tailgate from inside with the emer- gency release
Rlimit the opening angle of the tailgate
Tailgate reversing feature
On vehicles with the tailgate remote closing fea-
ture, the tailgate is equipped with automatic
obstacle recognition with a reversing feature. If
a solid object blocks or restricts the tailgate
when automatically opening or closing, this pro-
cedure is stopped. If the tailgate is stopped dur-
ing the closing procedure, it will open again automatically. The automatic obstacle recogni-
tion with reversing feature is only an aid. It is not
a substitute for your attentiveness when open-
ing and closing the tailgate.
GWARNING
The reversing feature does not respond:
Rto soft, light and thin objects, e.g. fingers
Rover the last Óin (8 mm) of the closing
movement
The reversing feature cannot prevent some-
one from becoming trapped in these situa-
tions in particular. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rpress the Fbutton on the SmartKey, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing or locking button on the
tailgate or
Rpull the handle on the tailgate
Opening and closing manually from
outside
Opening
XPress the %button on the SmartKey.
XPull handle :.
XRaise the tailgate.
Vehicles with the EASY-PACK tailgate: if you
pull handle :and then release it, the tailgate
opens automatically.
82Cargo compartment
Opening and closing

Closing
XPull the tailgate down using recess:.
XAllow the tailgate to drop into the lock.
XLock the vehicle if necessary with the &
button on the SmartKey or with KEYLESS-GO.
iIf a KEYLESS-GO key is detected in the cargo
compartment, the tailgate will not lock.
Opening/closing automatically from
outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpull the handle on the tailgate
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 380).
iNotes on the automatic reversing feature for
the tailgate (Ypage 82).
Opening the tailgate automatically
You can open the tailgate automatically with the
SmartKey or the handle in the tailgate.
XPress and hold the Fbutton on the Smart-
Key until the tailgate opens.
or
XWhen the tailgate is unlocked, pull the tailgate
handle and let it go again immediately.
or
XWith the tailgate stopped in an intermediate
position, pull the tailgate upwards.
You can release the tailgate as soon as the
tailgate starts to open.
Closing the tailgate automatically
Cargo compartment83
Opening and closing
Z

XTo close:press closing button :in the tail-
gate.
or
XPress and hold the Fbutton on the Smart-
Key until the tailgate closes.
You can release the button as soon as the
tailgate starts to close.
Vehicles with KEYLESS-GO: you can simultane-
ously close and lock the tailgate.
XPress locking button ;in the tailgate.
If a KEYLESS-GO key is detected outside the
vehicle, the tailgate closes and locks. All the
doors must be shut and the SmartKey located
in the vicinity of the tailgate.
iThe tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in the
ignition.
If the tailgate touches an object while closing,
the closing procedure is interrupted and the
tailgate reopens.
iIf a KEYLESS-GO key is detected in the cargo
compartment, the tailgate will not lock.
Opening/closing automatically from
inside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. In addi-
tion, people may be standing in the closing
area or may enter the closing area, e.g. chil-
dren, during the closing procedure. There is a
risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Release the remote operating switch imme-
diately if somebody becomes trapped. To re-
open the tailgate pull on the remote operating
switch.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 380).
iNotes on the automatic reversing feature for
the tailgate (Ypage 82).
Opening and closing
XTo open:pull remote operating switch :for
the tailgate until the tailgate opens.
XTo close: turn the SmartKey to position 1or 2
in the ignition lock.
XPress remote operating switch for tailgate :
until the tailgate is completely closed.
You can open and close the tailgate from the
driver's seat when the vehicle is stationary and
unlocked.
Limiting the opening angle of the tail-
gate
General notes
!Make sure there is sufficient clearance to
open the tailgate fully when setting the open-
ing angle. The tailgate could otherwise be
84Cargo compartment
Opening and closing

damaged. Ideally, set the opening angle out-
side.
Activating
You can limit the opening angle of the tailgate.
This is possible in the top half of its opening
range, up to approximately 4 in (10 cm) before
the stop.
XTo open the tailgate:pull the handle on the
tailgate.
XTo stop the opening procedure at the
desired position: press the closing button in
the tailgate or pull the handle on the outside
of the tailgate again.
XTo save the position: press and hold the
closing button in the tailgate until two short
tones sound.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
Deactivating
XPress and hold the closing button in the tail-
gate until you hear a short tone.
Tailgate emergency release
General notes
!The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 380).
If the tailgate can no longer be unlocked:
Rusing the SmartKey, or
Rusing the remote operating switch in the door
control panel:
Use the emergency release.
Opening
XTake mechanical key ;out of the SmartKey
(Ypage 76).
XInsert mechanical key ;or a suitable tool,
e.g. a thin screwdriver, into opening :in the
paneling and push it in.
The tailgate is released.
XOpen the tailgate.
XInsert mechanical key ;into the SmartKey
(Ypage 76).
Side windows
Important safety notes
GWARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
body becomes trapped, release the switch or
pull the switch to close the side window again.
GWARNING
While closing the side windows, body parts in
the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again.
Side windows85
Opening and closing
Z

GWARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle.
Side window reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object blocks
or restricts a side window during the closing
process, the side window opens again automat-
ically. However, the automatic reversing feature
is only an aid and does not relieve you of the
responsibility of paying attention when closing a
side window.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/6 in(4 mm) of the closing
movement
Rduring resetting
Rwhen closing the side window again man-
ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again.
Opening and closing the side win-
dows
The switches for all side windows are located on
the driver's door. There is also a switch on each
door for the corresponding side window.
The switches on the driver's door take prece-
dence.
:Front left
;Front right
=Rear right
?Rear left
XTurn the SmartKey to position 1or 2in the
ignition lock.
XTo open manually: press and hold the cor-
responding switch.
XTo open fully: press the switch beyond the
point of resistance and release it.
Automatic operation is started.
XTo close manually: pull the corresponding
switch and hold it.
XTo close fully: pull the switch beyond the
point of resistance and release it.
Automatic operation is started.
XTo interrupt automatic operation: press/
pull the corresponding switch again.
If you press the switch beyond the point of
resistance and release, automatic operation is
started in the corresponding direction. You can
stop automatic operation by pressing/pulling
the switch again.
You can continue to operate the side windows
after you switch off the engine or remove the
SmartKey. This function is available for up to five
minutes or until the driver's or front-passenger
door is opened.
The side windows cannot be operated from the
rear when the override feature for the side win-
dows is activated (
Ypage 62).
Convenience opening
General notes
Vehicles with KEYLESS-GO or KEYLESS-GO
start function: you can ventilate the vehicle
before you start driving.
86Side windows
Opening and closing

To do this, the SmartKey is used to carry out the
following functions simultaneously:
Runlock the vehicle
Ropen the side windows
Ropen the sliding sunroof or the panorama roofwith power tilt/sliding panel and the roller
sunblinds
Rswitch on the seat ventilation for the driver's
seat
The convenience opening feature can only be
operated using the SmartKey. The SmartKey
must be close to the vehicle. For vehicles with-
out KEYLESS-GO, the SmartKey must be near
the driver's door handle.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked.
Convenience opening
XVehicles without KEYLESS-GO: point the tip
of the SmartKey at the door handle on the
driver's door.
XPress and hold the %button until the side
windows and the sliding sunroof or panorama
roof with power tilt/sliding panel are in the
desired position.
If the roller sunblinds of the panorama roof
with power tilt/sliding panel are closed, the
roller sunblinds are opened first.
XPress and hold the %button again until the
panorama roof with power tilt/sliding panel is
in the desired position.
XTo interrupt convenience opening: release
the % button.
Convenience closing feature
Important safety notes
GWARNING
When the convenience closing feature is oper- ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure. When you lock the vehicle, you can simultane-
ously:
Rclose the side windows
Rclose the sliding sunroof or the panorama roof
with power tilt/sliding panel
On vehicles with a panorama roof with power
tilt/sliding panel, you can then close the roller
sunblinds.
Proceed as follows if someone is trapped:
RRelease the &button to interrupt the clos-
ing procedure.
RPress and hold the %button to open.
Vehicles with KEYLESS-GO:
RRelease the sensor surfaces on the exterior
door handle to interrupt the closing proce-
dure.
RTo open, pull the same door handle immedi-
ately and hold it firmly. The door windows and
the sliding sunroof will open for as long as the
door handle is held but the door is not
opened.
Notes on the automatic reversing feature for:
Rthe side window (Ypage 86)
Rthe sliding sunroof (Ypage 89)
Rthe panorama roof with power tilt/sliding
panel (Ypage 89)
Using the SmartKey
The SmartKey must be close to the vehicle. For
vehicles without KEYLESS-GO, the SmartKey
must be near the driver's door handle.
XVehicles without KEYLESS-GO: point the tip
of the SmartKey at the door handle on the
driver's door.
XPress and hold the &button until the side
windows and the sliding sunroof or the pano-
rama roof with power tilt/sliding panel are
fully closed.
XMake sure that all the side windows and the
sliding sunroof or panorama roof with power
tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
XPress and hold the &button again until the
roller sunblinds of the panorama roof with
power tilt/sliding panel close.
XTo interrupt convenience closing: release
the & button.
Side windows87
Opening and closing
Z

Using KEYLESS-GO
XTouch recessed sensor surface:on the
door handle until the side windows and the
sliding sunroof or the panorama roof with
power tilt/sliding panel are fully closed.
iMake sure you only touch recessed sensor
surface :.
XMake sure that all the side windows and the
sliding sunroof or panorama roof with power
tilt/sliding panel are closed.
XVehicles with a panorama roof with
power tilt/sliding panel: touch recessed
sensor surface :on the door handle again until the roller sunblinds of the panorama roof
with power tilt/sliding panel close.
XTo interrupt convenience closing: release
recessed sensor surface :on the door han-
dle.
Resetting the side windows
If a side window can no longer be closed fully,
you must reset it.
XClose all the doors.
XTurn the SmartKey to position 1or 2in the
ignition lock.
XPull the corresponding switch on the door
control panel until the side window is com-
pletely closed (
Ypage 86).
XHold the switch for an additional second.
If the side window opens again slightly:
XImmediately pull the corresponding switch on
the door control panel until the side window is
completely closed (
Ypage 86).
XHold the switch for an additional second.
XIf the respective side window remains closed
after the button is released, then it has been
set correctly. If this is not the case, repeat the
steps above.
Problems with the side windows
GWARNING
If you close a side window again immediately after it has been blocked or reset, the side window
closes with increased or maximum force. The reversing feature is then not active. Parts of the
body could be trapped in the closing area in the process. This poses an increased risk of injury or
even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process, release
the switch or push the switch again to reopen the side window.
88Side windows
Opening and closing